Getting Help And Service; Using The Documentation And Diagnostic Programs; Calling For Service - IBM PC 300GL Quick Reference Manual

You can call the IBM Automated Fax System 24 hours a day, 7 days a week.
Follow the recorded instructions, and the requested information will be sent to
your fax machine. In the U.S. and Canada, to access the IBM Automated Fax
System, call 1-800-426-3395.

Getting help and service

If you have a problem with your computer, you will find a wide variety of
sources available to help you.

Using the documentation and diagnostic programs

Many computer problems can be solved without outside assistance. If you
experience a problem with your computer, the first place to start is the
troubleshooting information of your computer documentation. If you suspect a
software problem, see the documentation, including README files and online
help, that comes with the operating system or application program.
Most IBM computers and servers come with a set of diagnostic programs that
you can use to help you identify hardware problems. See the troubleshooting
information of your computer documentation for instructions on using the
diagnostic programs.
The troubleshooting information or the diagnostic programs might tell you that
you need additional or updated device drivers or other software. IBM
maintains pages on the World Wide Web where you can get the latest technical
information and download device drivers and updates. To access these pages,
go to http://www.ibm.com/pc/support and follow the instructions.

Calling for service

If you have tried to correct the problem yourself and still need help, during the
warranty period, you can get help and information by telephone through the
IBM PC HelpCenter. The following services are available during the warranty
period:
v Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
v IBM hardware repair - If the problem is determined to be caused by IBM
hardware under warranty, trained service personnel are available to provide
the applicable level of service.
v Engineering change management - Occasionally, there might be changes that
are required after a product has been sold. IBM or your reseller, if
authorized by IBM, will make selected Engineering Changes (ECs) available
that apply to your hardware.
The following items are not covered:
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