Chapter 2. Troubleshooting And Recovery; Troubleshooting The Windows Desktop With Configsafe - IBM PC 300GL Quick Reference Manual

Chapter 2. Troubleshooting and recovery

This chapter describes troubleshooting and recovery tools for computers that
have IBM preinstalled software. These tools are:
v ConfigSafe program
v Emergency Recovery diskette
v IBM Device Drivers and Diagnostics CD
v Product Recovery CDs
v Product Recovery program on the hard disk (some models)
Note: Not all computers have all of these tools. Note the tools that come with
your computer.
Attention:
Some IBM personal computer models have a Product Recovery program
on a separate, hidden, hard disk drive partition. Do not delete or alter
this partition. If this partition becomes damaged or altered, see"Ordering
CDs" on page 17.
See the online About Your Software publication for information on creating an
Emergency Recovery diskette. The Emergency Recovery diskette will give you
access to the Product Recovery program through the command prompt.
If you are using any of the CDs described in this chapter, verify that your
computer primary startup sequence begins with the CD-ROM or DVD-ROM
drive. See "Changing the primary startup sequence" on page 10, if necessary.

Troubleshooting the Windows desktop with ConfigSafe

You can troubleshoot some desktop configuration errors without recovering
your entire preinstalled operating system, software, or device drivers. If your
desktop becomes damaged, unusable, or unstartable, use the ConfigSafe
program to recover your desktop to its last saved state. Use the ConfigSafe
program to correct configuration errors before using other recovery tools.
All computers with IBM-preinstalled software have the ConfigSafe program.
The snapshot feature can automatically save your system configuration
information on a regular schedule, the timing of which you can select. The first
snapshot is taken the first time you start the computer.
To open the ConfigSafe program, follow these steps:
© Copyright IBM Corp. 2000
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