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Known issues and workarounds for the storage server products and the service release are addressed
in release notes. To view the latest release notes, go to http://www.hp.com/support/manuals. Under
the storage section, click NAS and then select your product.
WEBES (Web Based Enterprise Services)
WEBES is a tool suite aimed at preventing or reducing your system's down time. The tool suite has
the following components:
•
CCAT (Computer Crash Analysis Tool)
•
SEA (System Event Analyzer)
If you have a warranty or service contract with HP you are entitled to these tools free of charge. You
must, however, upgrade the tools at least once a year because the software expires after one year.
For more information about WEBES, see http://h18023.www1.hp.com/support/svctools/webes/.
To install WEBES on your storage server, run the setup executable located in the
C:\hpnas\Components\WEBES folder.
Maintenance and service
HP provides specific documentation for maintaining and servicing your storage server and offers a
customer self repair program.
Maintenance and service documentation
For specific documentation for the maintenance and servicing of HP ProLiant Storage Servers, see the
HP ProLiant <model> Server Maintenance and Service Guide for your storage server model. This
document can be obtained at http://www.hp.com/support/manuals. Under the servers section, select
ProLiant and tc series servers, and then select your product.
Additional documentation can also be found on the inside of the access panel of certain server models.
Maintenance updates
Regular updates to the storage server are supplied on the HP ProLiant Storage Server Service Release
DVD. The Service Release DVD can be obtained at http://www.software.hp.com.
Individual updates for each product are available for download from the HP Support web site at
http://h18023.www1.hp.com/support/selfrepair/na/replace_part.asp.
System updates
System updates to the hardware (BIOS, firmware, drivers), critical updates, and hotfixes for the
operating system and other related software updates are bundled on the Service Release DVD.
Firmware updates
Firmware is software that is stored in Read-Only Memory (ROM). Firmware is responsible for the
behavior of the system when it is first switched on and for passing control of the server to the operating
system. When referring to the firmware on the system board of the server, it is called the System ROM
or the BIOS. When referring to the firmware on another piece of hardware configured in the server,
it is called Option ROM. ProLiant servers have hard drives, Smart Array Controllers, Remote Insight
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Troubleshooting, servicing, and maintenance
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Table of Contents
Troubleshooting
