Storage System Documentation; Subscriber's Choice; White Papers; Firmware Updates - HP STORAGEWORKS ALL-IN-ONE STORAGE SYSTEM User Manual

Storage system documentation

Storage system documentation is the set of documents provided with a storage system. Most storage
system documents are available as a PDF file or a link on the documentation CD. Storage system
documentation can be accessed from http://www.hp.com/support/manuals). Under the storage
section, click Disk Storage Systems and then select your product.
Additional documentation can also be found on the inside of the access panel of certain system
models.

Subscriber's Choice

HP Subscriber's Choice is a customizable subscription sign-up service that customers use to receive
personalized e-mail product tips, feature articles, driver and support alerts, or other notifications.
To create a profile and select notifications, see http://www.hp.com/go/subscriberschoice.

White papers

White papers are electronic documents on complex technical topics. Some white papers contain
in-depth details and procedures. Topics include HP products, HP technology, operating systems,
networking products, and performance issues. See the HP Business Support Center at
www.hp.com/go/bizsupport.

Firmware updates

Firmware is software that is stored in Read-Only Memory (ROM). Firmware is responsible for the
behavior of the system when it is first switched on and for passing control of the server to the operating
system. When referring to the firmware on the system board of the server, it is called the System ROM
or the BIOS. When referring to the firmware on another piece of hardware configured in the server,
it is called Option ROM. These systems have hard drives and Smart Array Controller options that
have firmware that can be updated.
It is important to update the firmware (also called "flashing the ROM") as part of regular server
maintenance. In addition, checking for specific firmware updates in between regular updates helps
to keep the server performing optimally. HP recommends checking for a firmware update before
sending a part back to HP for replacement.
Apply the latest firmware and software updates using the HP ProLiant Storage Server Service Release
DVD. The DVD provides software updates, upgrades, and enhancements for the storage system. The
Service Release can be ordered without cost from http://software.hp.com. On the web site, select
the "Storage and NAS" category. The latest service release version appears in the list of available
software.

WEBES (Web Based Enterprise Services)

WEBES is a tool suite aimed at preventing or reducing your system's down time. The tool suite has
the following components:
• CCAT (Computer Crash Analysis Tool)
• SEA (System Event Analyzer)
If you have a warranty or service contract with HP you are entitled to these tools free of charge. You
must, however, upgrade the tools at least once a year, because the software expires after one year.
For more information about WEBES, see http://h18023.www1.hp.com/support/svctools/webes/.
118 Troubleshooting, servicing, and maintenance
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