Software / Hardware; Licensing; Compatibility - HP P4000 Resource Manual

If training was included with your product purchase, a Welcome Letter is sent via email to the customer contact on the order
report. The email will have the following subject line: "IMPORTANT: HP order information for [ACCOUNT NAME]". The
email will explain what you purchased, Terms and Conditions, account number and a link to the courses. If you cannot find
your letter, be sure it is not in your spam/junk folder, and Confirm that the person asking for the information is in
communication with the contact provided on the sales order.
Otherwise, go to http://hp.com/education/sections/storage.html
Note that as of mid-June, 2010, these two courses will be replaced with the HK364s P4000 Administration course. If you
are unable to locate your welcome letter, use "Bundle" as the method of payment in the "other HP contract" field on the web
registration form.
Help Registering for Training
If you need help registering, go to the following link and call the number for your particular country:
http://www.hp.com/education/news/contact-phone.html
S / H
OFTWARE ARDWARE
Go to: www.hp.com/go/P4000Compatibility
L
ICENSING
To license your product, go to http://webware.hp.com, click Generate new licenses, enter the HP Sales Order
Number, and follow instructions to complete the registration process.
Locating Entitlement Certificates:
You should have received a blue package/envelop with each storage unit and/or VSA purchased that contains information
on how to access Webware and the license key generation system.
For replacement Entitlement Certificates send mail to:
To speed the request, please provide:
• Customer Name & Address
HP Order number 24W# or 26W#
•
To receive entitlement Certificates electronically instead of by postal mail:
In order to receive License Entitlement Certificate electronically, please change the notification method to e-mail from postal
mail by selecting the "manage software notification" link from
Select the "change notification method to email" link and submit appropriate changes.
•
Registration on ITRC and linking a support agreement to a user ID is required. For more information, go to:
o
http://www.itrc.hp.com
Problems with ITRC? Once logged in, select the "Contact HP" link at the top-left section of the page.
Select "ask a question about using the IT resource center"
Locating your HP Sales Order Number:
The Sales Order can be found in several places
- Included in the blue package/envelop, printed on the entitlement certificate.
- Included in the contract information, viewable via ITRC
- Included in an email received from your HP Contract Admin or HP Reseller after the support contract is set up.
Webware User Guide:
https://webware.hp.com/licensinghome/LicenseManagementGuide.asp?&SignIn=N&RedirectID=hppwelcome.asp&Validat
eMode=False&FromPage=LicenseManagementGuide.asp
C
OMPATIBILITY
and http://www.itrc.hp.com/service/entitlements/linkSupportAgreement.do
and register for either HJ850s and/or HJ851s courses.
entitlement.support@hp.com
www.itrc.hp.com/service/sum/home.do
(This is valid for all HP regions)
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