Panasonic WV-SW175 Operating Instructions Manual page 234

23 Troubleshooting
Symptom
Cannot access the camera
from a mobile terminal.
A cookie error was displayed
when performing user
registration for
"Viewnetcam.com".
User registration for the
"Viewnetcam.com" service
fails.
Cannot obtain images on the
SD memory card.
SW396 SW396 SW395 SW395 SC386 SC386
SC385 SC385 SC384 SC384 SW175 SW175
SW172 SW172 ST165 ST165
234 Operating Instructions
•
Is the SSL encryption method different from that of
the camera?
Select "HTTP" (Do not select "HTTPS") for
"HTTPS" - "Connection" on the "Network" page - the
[Network] tab, and access the camera again.
•
Did you access "http://" while using the HTTPS
function?
To use the HTTPS function, access "https://". It is
also necessary to enter the port number.
•
Is the URL correct? Or is "/cam" missing at the end
of the URL?
Check if the URL is entered correctly. When
accessing the camera from a mobile terminal, it is
necessary to enter "/cam" at the end of the URL that
is used for the camera access from a PC.
•
Is the SSL encryption method different from that of
the camera?
Select "HTTP" (Do not select "HTTPS") for
"HTTPS" - "Connection" on the "Network" page - the
[Network] tab, and access the camera again.
•
Did you access "http://" while using the HTTPS
function?
To use the HTTPS function, access "https://". It is
also necessary to enter the port number.
•
Is the web browser configured to allow cookies?
Configure the web browser to allow cookies. In
Internet Explorer, from [Tools] select [Internet
Options] and configure the cookies setting in the
[Privacy] tab.
•
Is the registered e-mail address correct?
When an e-mail with the "Viewnetcam.com" website
link is not received, the registered e-mail address
may be incorrect. Visit the "Viewnetcam.com"
website (http://www.viewnetcam.com/) to register
the correct e-mail address.
•
Is "Allow" selected for "FTP access to camera" on
the [Network] tab of "Network" page?
It is necessary in advance to select "Allow" for "FTP
access to camera" on the [Network] tab of the
"Network" page.
ST162 ST162
•
Is the entered password correct?
Restart the web browser and enter the password
again.
•
Access to the SD memory card may be failed.
Restart the web browser and retry to obtain images.
Cause/solution Reference pages
166
181
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166
181
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172
65
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