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Returning Merchandise for Service
A receipt or copy of your invoice marked with the date of purchase is required before
any warranty service will be rendered. You can obtain service by calling your vendor for
a Returned Merchandise Authorization (RMA) number. When returning to the
manufacturer, the RMA number should be prominently displayed on the outside of the
shipping carton, and mailed prepaid or hand-carried. Shipping and handling charges will
be applied for all orders that must be mailed when service is complete.
For faster service, RMA authorizations may be requested online at:
http://www.supermicro.com/support/rma/
Whenever possible, repack the add-on card in the original Supermicro box, using the
original packaging materials. If these are no longer available, be sure to pack the add-on
card in an anti-static bag and inside the box. Make sure that there is enough packaging
material surrounding the add-on card so that it does not become damaged during
shipping.
This warranty only covers normal consumer use and does not cover damages incurred
in shipping or from failure due to the alteration, misuse, abuse or improper maintenance
of products.
During the warranty period, contact your distributor first for any product problems.
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