Troubleshooting; General Suggestions; Windows Server 2012, 2008, 2003; Windows 8, 7, Vista; Linux - ATTO Technology FastFrame NS12 Installation And Operation Manual

This chapter contains solutions for the most common problems you might encounter. If you need additional
assistance, please refer to the ATTO Technology website, www.attotech.com, or contact an authorized ATTO
Technology representative.

General suggestions

• Check each cable connection on every device.
• Verify all cables are in proper working condition.
Loose or broken cables are often the cause of
errors or problems.

Windows Server 2012, 2008, 2003; Windows 8, 7, Vista

• If working properly the NIC should appear in the
Device Manager.
• If the FastFrame NIC does not appear under the
Network Adapters:
a. Remove power from the PC.
b. Open the case.
c. Check that the FastFrame NIC adapter is
properly seated in the PCI slot.
d. Replace the case and apply power.

Linux

1 Verify the FastFrame driver is loaded with the
lsmod command. If lsmod does not show the
driver, refer to the installation instructions to
install and load the driver in
drivers on page 16.
2 Check the system log with the command
dmesg. The FastFrame driver creates status
messages during initialization. Make sure that
all installed cards are properly detected and
initialized.

5 Troubleshooting

Updating Windows
• Check that connected devices are plugged into
an AC outlet and are turned on before you add
power to your computer.
• If the adapter has been identified but there is an
exclamation point (!) on the listing:
a. Right click on the listing and select
Uninstall.
b. Reload the driver (see
drivers on page 16.
c. Reboot the system and repeat the
installation process.
If problems persist, contact your authorized ATTO
Technology representative.
3 Examine the contents of the file(s): /proc/scsi/
fastframe/x, where x is the adapter's host
number. This file contains details such as link
status, connection speed and discovered
devices.
Note
Advanced users only. Modify the driver
makefile to enable debugging information.
Upon loading, the FastFrame driver
displays detailed debugging information
which may help troubleshoot the problem.
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