Page 1 HP ProBook Notebook PC User Guide...
Page 2 This user guide describes features that are Bluetooth is a trademark owned by its common to most models. Some features proprietor and used by Hewlett-Packard may not be available on your computer. Company under license. Intel is a registered trademark of Intel Corporation in the U.S.
Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
Page 4 Safety warning notice...
Page 5: Table Of Contents
Table of contents 1 Features ................................1 Identifying hardware ..........................1 Top components ........................1 TouchPad ......................1 Lights ........................2 Power button and fingerprint reader ..............3 Keys ........................4 Front components ........................ 5 Right-side components ......................6 Left-side components ......................7 Bottom components ......................
Page 6 Troubleshooting wireless connection problems ................. 22 Cannot create a WLAN connection ................... 22 Cannot connect to a preferred network ................23 Network icon is not displayed .................... 23 Current network security codes are unavailable ..............23 WLAN connection is very weak ..................24 Cannot connect to the wireless router ................
Page 7 Increasing speaker volume ................38 Using HP FastLook ..........................39 Using keypads ............................ 39 Using the embedded numeric keypad ................39 Enabling and disabling the embedded numeric keypad ........39 Switching key functions on the embedded numeric keypad ......40 Using an optional external numeric keypad ...............
Page 8 Customizing power plans .................. 56 Setting password protection on wakeup ................56 Using HP Power Assistant ......................... 57 Starting HP Power Assistant ....................57 Using external AC power ........................58 Connecting the AC adapter ....................58 Using battery power ........................... 59 Finding battery information in Help and Support ...............
Page 9 7 External devices ............................76 Using a USB device ........................... 76 Connecting a USB device ....................76 Removing a USB device ....................77 Using USB legacy support ....................77 Using an eSATA device ........................78 Connecting an eSATA device .................... 78 Removing an eSATA device ....................
Page 10 Using firewall software ........................100 Installing critical security updates ..................... 100 Using HP ProtectTools Security Manager (select models only) ............101 Installing a security cable ......................... 101 Using the fingerprint reader ......................102 Locating the fingerprint reader ..................102 Enrolling your fingerprints ....................103 Using your registered fingerprint to log on to Windows ...........
Page 11 15 Management and Printing ........................128 Using Client Management Solutions ....................128 Configuring and deploying a software image ..............128 Managing and updating software ..................129 HP SSM (System Software Manager) ............. 129 Using the HP Universal Print Driver (select models only) ..............129 Index .................................
Page 13: Features
Features Identifying hardware Components included with the computer may vary by region and model. The illustrations in this chapter identify the standard features on most computer models. To see a list of hardware installed in the computer, follow these steps: Select Start >...
Page 14: Lights
Component Description TouchPad* Moves the pointer and selects or activates items on the screen. Left TouchPad control* Functions like the left button on an external mouse. Right TouchPad control* Functions like the right button on an external mouse. *This table describes factory settings. To view or change pointing device preferences, select Start > Devices and Printers. Then, right-click the device representing your computer, and select >...
Page 15: Power Button And Fingerprint Reader
Component Description ● Wireless light White: An integrated wireless device, such as a wireless local area network (WLAN) device, HP Mobile Broadband Module (select models only), and/or a Bluetooth® device (select models only), is on. ● Amber: All wireless devices are off. ●...
Page 16: Keys
Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button to shut down the computer. NOTE: Although you can shut down the computer with the power button, the recommended procedure is to use the Windows Shut Down command.
Page 17: Front Components
Component Description Executes frequently used system functions when pressed in combination with a function key or the key. Windows logo key Displays the Windows Start menu. NOTE: This feature does not exist if you are using the Linux operating system. Windows applications key Displays a shortcut menu for items beneath the pointer.
Page 18: Right-Side Components
Right-side components Component Description ● Battery light Amber: A battery is charging. ● White: A battery is close to full charge capacity. ● Off: If the computer is plugged into an external power source, the light turns off when all batteries in the computer are fully charged.
Page 19: Left-Side Components
Component Description Audio-out (headphone)/Audio-in (microphone) Produces sound when connected to optional powered stereo jack speakers, headphones, ear buds, a headset, or television audio. Also connects an optional headset microphone. NOTE: When a device is connected to the headphone jack, the computer speakers are disabled.
Page 20: Bottom Components
Bottom components Component Description Battery release latches (2) Release the battery from the battery bay. Battery bay Holds the battery and the subscriber identity module (SIM). Service access door release latches (2). Release the service access door. Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
Page 21: Display Components
Display components Component Description Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. Internal microphone Records sound. Webcam light (select models only) On: The webcam is in use. Webcam (select models only) Records audio and video and captures still photographs.
Page 22 Component Description WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide-area networks (WWANs). WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). * For optimal transmission, keep the area immediately around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
Page 23: Additional Hardware Components
Additional hardware components Component Description Power cord* Connects an AC adapter to an AC outlet. AC adapter Converts AC power to DC power. Battery Powers the computer when the computer is not plugged into external power. *Power cords vary in appearance by country or region. Identifying the labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer:...
Page 24 ◦ Part number/Product number (p/n) (3). This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. ◦ Warranty period (4). This number describes the duration of the warranty period for the computer.
Page 25: Wireless, Local Area Network, And Modem
Wireless, local area network, and modem Using wireless devices Wireless technology transfers data across radio waves instead of wires. Your computer is equipped with one or more of the following wireless devices: ● Wireless local area network (WLAN) device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and universities.
Page 26: Identifying Wireless And Network Icons
Identifying wireless and network icons Icon Name Description Wireless (connected) Identifies the location of the wireless light and the wireless hotkey on the computer. Also indicates that one or more of the wireless devices are on. This icon appears in the system tray when a device is enabled or on.
Page 27: Using The Wireless Hotkey
Using the wireless hotkey The computer has a wireless hotkey (fn+f9), one or more wireless devices, and one or two wireless lights, depending on the model. All of the wireless devices on your computer are enabled at the factory, so the wireless light is on (white) when you turn on the computer. The wireless light indicates the overall power state of your wireless devices, not the status of individual devices.
Page 28: Using Operating System Controls
– or – Select Start > All Programs > HP > HP Connection Manager. For more details about using HP Connection Manager, refer to the HP Connection Manager software Help. Using operating system controls Some operating systems also offer a way to manage integrated wireless devices and the wireless connection.
Page 29: Protecting Your Wlan
As your network grows, additional wireless and wired computers can be connected to the network to access the Internet. For help in setting up your WLAN, refer to the information provided by your router manufacturer or your ISP. Protecting your WLAN Because the WLAN standard was designed with only limited security capabilities—basically to foil casual eavesdropping rather than more powerful forms of attack—it is essential to understand that WLANs are vulnerable to well-known and well-documented security weaknesses.
Page 30: Connecting To A Wlan
generate a new key for every packet. It also generates different sets of keys for each computer on the network. Connecting to a WLAN To connect to the WLAN, follow these steps: Be sure that the WLAN device is on. If it is on, the wireless light is white. If the wireless light is amber, press the wireless hotkey.
Page 31: Inserting A Sim
Broadband requires a network service provider (called a mobile network operator), which in most cases is a mobile phone network operator. Coverage for HP Mobile Broadband is similar to mobile phone voice coverage. When used with mobile network operator service, HP Mobile Broadband gives you the freedom to stay connected to the Internet, send e-mail, or connect to your corporate network whether you are on the road or outside the range of Wi-Fi hotspots.
Page 32: Removing A Sim
Insert the SIM into the SIM slot, and gently slide the SIM into the slot until it is firmly seated. Replace the battery. NOTE: HP Mobile Broadband will be disabled if the battery is not replaced. Turn the computer right-side up. Reconnect external power.
Page 33 Press in on the SIM (1), and then remove it from the slot (2). Replace the battery. Turn the computer right-side up. Reconnect external power. Reconnect external devices. Turn on the computer. Using HP Mobile Broadband (select models only)
Page 34: Using A Bluetooth Wireless Device
Using a Bluetooth wireless device A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following: ● Computers (desktop, notebook, PDA) ● Phones (cellular, cordless, smart phone) ● Imaging devices (printer, camera) ●...
Page 35: Cannot Connect To A Preferred Network
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Windows Help and Support for more information. Select Start >...
Page 36: Wlan Connection Is Very Weak
SSID and network key are alphanumeric codes that you enter into your computer to identify your computer to the network. ● For a network connected to your personal wireless router, review the router user guide for instructions on setting up the same codes on both the router and the WLAN device. ●...
Page 37: Connecting To A Local Area Network (Lan)
If the computer still cannot make a connection to a WLAN, restart the wireless router. For details, refer to the router manufacturer's instructions. Connecting to a local area network (LAN) Connecting to a local area network (LAN) requires an 8-pin, RJ-45 network cable (not included). If the network cable contains noise suppression circuitry (1), which prevents interference from TV and radio reception, orient the circuitry end of the cable (2) toward the computer.
Page 38: Connecting A Modem Cable
If the modem cable contains noise suppression circuitry (1), which prevents interference from TV and radio reception, orient the circuitry end (2) of the cable toward the computer. Connecting a modem cable WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a modem cable (purchased separately) or telephone cable into the RJ-45 (network) jack.
Page 39: Selecting A Location Setting
Plug the country- or region-specific modem cable adapter (3) into the telephone wall jack. Selecting a location setting Viewing the current location selection To view the current location setting for the modem, follow these steps: Select Start > Control Panel. Click Clock, Language, and Region.
Page 40: Solving Travel Connection Problems
To add a location setting for the modem, follow these steps: Select Start > Devices and Printers. Right-click the device that represents your computer, and click Modem settings. NOTE: You must set up an initial (current) location area code before you can view the Dialing Rules tab.
Page 41 To change the dialing mode in your current modem location setting, follow these steps: Select Start > Devices and Printers. Right-click the device that represents your computer, and click Modem settings. Click the Dialing Rules tab. Select your modem location setting. Click Edit.
Page 42: Pointing Devices And Keyboard
Pointing devices and keyboard Component Description ● TouchPad off indicator When the TouchPad is active, the light is off. ● When the TouchPad is inactive, the light is amber. To switch between active and inactive, quickly double-tap the TouchPad off indicator. TouchPad Moves the pointer and selects or activates items on the screen.
Page 43: Using The Touchpad
Using the TouchPad Turning the TouchPad on and off The TouchPad is turned on at the factory. When the TouchPad is active, the light is off. To turn the TouchPad on or off, quickly double-tap the TouchPad off indicator. Navigating To move the pointer, touch and slide your finger across the TouchPad surface in the direction you want the pointer to go.
Page 44: Selecting
Selecting Use the left and right TouchPad controls like the corresponding controls on an external mouse. Using TouchPad gestures The TouchPad supports a variety of TouchPad gestures. To activate the TouchPad gestures, place two or three fingers on the TouchPad at the same time as described in the following sections. Chapter 3 Pointing devices and keyboard...
Page 45: Scrolling
NOTE: You can scroll and pinch anywhere on the TouchPad surface, including the control area. However, the rotate gesture can be done only on the TouchPad. The TouchPad gestures described in this section are enabled at the factory. To disable or reenable these gestures: Double-click the Synaptics icon in the notification area, at the far right of the taskbar, and then click the Device Settings tab.
Page 46: Rotating
Rotating Rotating allows you to rotate items such as photos and pages. To rotate these items, anchor your left forefinger on the TouchPad. Move the right forefinger around the anchored finger in a sweeping motion, moving from twelve o’clock to three o’clock. To reverse the rotation, move your right forefinger from three o’clock to twelve o’clock.
Page 47: Connecting An External Mouse
Connecting an external mouse You can connect an external USB mouse to the computer using one of the USB ports on the computer. A USB mouse can also be connected to the system using the ports on an optional docking device or expansion product.
Page 48: Displaying System Information
Function Hotkey Display system information fn+esc Initiate Sleep fn+f1 Open the Print Options window fn+f2 Open HP Power Assistant fn+f3 Switch the screen image fn+f4 Open FastLook fn+f5 Open the Web browser fn+f6 Decrease screen brightness fn+f7 Increase screen brightness fn+f8 Turn wireless features on and off fn+f9...
Page 49: Opening The Print Options Window
To exit Sleep, briefly press the power button or press any key on the keyboard. The function of the fn+f1 hotkey can be changed. For example, you can set the fn+f1 hotkey to initiate Hibernation instead of Sleep. NOTE: In all Windows operating system windows, references to the sleep button apply to the fn+f1 hotkey.
Page 50: Decreasing Screen Brightness
Decreasing screen brightness Press fn+f7 to decrease screen brightness. Hold down the hotkey to decrease the brightness level incrementally. Increasing screen brightness Press fn+f8 to increase screen brightness. Hold down the hotkey to increase the brightness level incrementally. Turning wireless features on and off Press fn+f9 to turn the wireless feature on or off.
Page 51: Using Hp Fastlook
Using HP FastLook FastLook allows you to view and manage calendar, contact, inbox, and task information from Microsoft Outlook, even when the computer is off. Press to initiate FastLook. NOTE: FastLook does not support the Sleep state or Hibernation in Windows. For more information about setting up and using FastLook, refer to the FastLook software Help.
Page 52: Switching Key Functions On The Embedded Numeric Keypad
NOTE: The embedded numeric keypad will not function while an external keyboard or numeric keypad is connected to the computer, an optional docking device, or an optional expansion product. Switching key functions on the embedded numeric keypad You can temporarily alternate the functions of keys on the embedded numeric keypad between their standard keyboard functions and their keypad functions by using the key or the fn+shift...
Page 53: Cleaning The Touchpad And Keyboard
Cleaning the TouchPad and keyboard Dirt and grease on the TouchPad can cause the pointer to jump around on the screen. To avoid this, clean the TouchPad with a damp cloth, and wash your hands frequently when using the computer. WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard.
Page 54: Multimedia
Multimedia Multimedia features Your computer includes multimedia features that allow you to listen to music and view pictures. Your computer may include the following multimedia components: ● Integrated speakers for listening to music ● Integrated microphone for recording your own audio ●...
Page 55: Adjusting The Volume
Component Description Internal microphone Records sound. Webcam (select models only) Records audio and video and captures still photographs. Audio-out (headphone) jack/Audio-in Produces sound when connected to optional powered stereo (microphone) jack speakers, headphones, ear buds, or a headset. Also connects an optional headset microphone.
Page 56: Multimedia Software
◦ To increase volume, press fn+f12. ● Windows volume control: Click the Speakers icon in the notification area, at the far right of the taskbar. Increase or decrease the volume by moving the slider up or down. Click the Mute Speakers icon to mute the volume.
Page 57: Accessing Your Preinstalled Multimedia Software
Accessing your preinstalled multimedia software To access your preinstalled multimedia software: Select Start > All Programs, and then open the multimedia program you want to use. ▲ NOTE: Some programs may be located in subfolders. NOTE: For details about using software included with the computer, refer to the software manufacturer’s instructions.
Page 58: Checking Your Audio Functions
To connect external devices such as external speakers, headphones, or a microphone, refer to the information provided with the device. For best results, remember the following tips: ● Be sure that the device cable is securely connected to the correct jack on your computer. (Cable connectors are normally color-coded to match the corresponding jacks on the computer.) ●...
Page 59: Configuring Audio For Hdmi
To connect a video or audio device to the HDMI port: Connect one end of the HDMI cable to the HDMI port on the computer. Connect the other end of the cable to the video device, according to the device manufacturer’s instructions.
Page 60: Connecting An External Monitor Or Projector
Connecting an external monitor or projector The external monitor port connects an external display device such as an external monitor or a projector to the computer. To connect a display device, connect the device cable to the external monitor port. ▲...
Page 61: Watching A Movie
Gently press the disc (3) down onto the tray spindle until the disc snaps into place. Close the disc tray. If you have not selected a media player, the AutoPlay dialog box opens and asks how you want to use the media content. Choose Windows Media Player, which is preinstalled on your computer. NOTE: After you insert a disc, a short pause is normal.
Page 62: Changing Dvd Region Settings
Gently press the disc (3) down onto the tray spindle until the disc snaps into place. Close the disc tray. NOTE: After you insert a disc, a short pause is normal. If you have not selected a media player, an AutoPlay dialog box opens.
Page 63: Creating (Burning) A Cd Or Dvd
Creating (burning) a CD or DVD CAUTION: Observe the copyright warning. It is a criminal offense, under applicable copyright laws, to make unauthorized copies of copyright-protected material, including computer programs, films, broadcasts, and sound recordings. Do not use this computer for such purposes. If your external optical drive is a CD-RW, DVD-RW, or DVD±RW optical drive, you can use software such as Windows Media Player to burn data and audio files, including MP3 and WAV music files.
Page 64: Webcam (Select Models Only)
Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. Close the disc tray and place the disc in a protective case.
Page 65: Webcam Tips
Webcam tips For optimum performance, observe the following guidelines while using the webcam: ● Be sure that you have the latest version of an instant message program before starting a video conversation. ● The webcam may not work properly across some network firewalls. NOTE: If you are having trouble viewing or sending multimedia files to someone on another LAN or outside your network firewall, temporarily disable the firewall, perform the task you want to...
Page 66: Power Management
Power management Setting power options Using power-saving states The computer has two power-saving states enabled at the factory: Sleep and Hibernation. When Sleep is initiated, the power light blinks and the screen clears. Your work is saved to memory. Exiting Sleep is faster than exiting Hibernation. If the computer is in the Sleep state for an extended period or if the battery reaches a critical battery level while in the Sleep state, the computer initiates Hibernation.
Page 67: Initiating And Exiting Hibernation
NOTE: If you have set a password to be required when the computer exits Sleep, you must enter your Windows password before your work will return to the screen. Initiating and exiting Hibernation The system is set at the factory to initiate Hibernation after 1,080 minutes (18 hours) of inactivity when running on battery power, 1,080 minutes (18 hours) of inactivity when running on external power, or when the battery reaches a critical battery level.
Page 68: Viewing The Current Power Plan
Viewing the current power plan Click the battery meter icon in the notification area, at the far right of the taskbar. ▲ – or – Select Start > Control Panel > System and Security > Power Options. Selecting a different power plan Click the batter meter icon in the notification area, and then select a power plan from the list.
Page 69: Using Hp Power Assistant
Using HP Power Assistant HP Power Assistant allows you to configure system settings to optimize your computer's power consumption and battery charge. HP Power Assistant provides tools and information to help you make informed decisions on power management: ● Power consumption predictions in hypothetical system configurations ●...
Page 70: Using External Ac Power
Using external AC power External AC power is supplied through one of the following devices: WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. ●...
Page 71: Using Battery Power
Plug the other end of the power cord into an AC outlet (3). Using battery power When a charged battery is in the computer and the computer is not plugged into external power, the computer runs on battery power. When the computer is plugged into external AC power, the computer runs on AC power.
Page 72: Displaying The Remaining Battery Charge
NOTE: You can also find battery information by clicking the battery meter icon, located in the notification area, at the far right of the taskbar. Displaying the remaining battery charge Move the pointer over the battery meter icon in the notification area, at the far right of the taskbar. Inserting or removing the battery CAUTION: Removing a battery that is the sole power source can cause loss of information.
Page 73: Charging A Battery
Slide the battery (2) out of the battery bay. Charging a battery WARNING! Do not charge the computer battery while you are onboard aircraft. The battery charges whenever the computer is plugged into external power through an AC adapter, an optional power adapter, an optional expansion product, or an optional docking device.
Page 74: Managing Low Battery Levels
The battery light displays charge status: ● On: The battery is charging. ● Blinking: The battery has reached a low battery level or critical battery level and is not charging. ● Off: The battery is fully charged, in use, or not installed. Managing low battery levels The information in this section describes the alerts and system responses set at the factory.
Page 75: Resolving A Low Battery Level When The Computer Cannot Exit Hibernation
Save your work and shut down the computer. Resolving a low battery level when the computer cannot exit Hibernation When the computer lacks sufficient power to exit Hibernation, follow these steps: Insert a charged battery or plug the computer into external power. Exit Hibernation by briefly pressing the power button.
Page 76: Step 3: Discharge The Battery
Record the On battery setting under Hibernate after so that you can reset it after the calibration. Change the On battery setting to Never. Click OK. Click Save changes. Step 3: Discharge the battery The computer must remain on while the battery is being discharged. The battery can discharge whether or not you are using the computer, but the battery will discharge faster while you are using it.
Page 77: Conserving Battery Power
Reenter the settings that you recorded for the items in the On battery column. – or – Click Restore default settings for this plan, and then follow the on-screen instructions. NOTE: If you restore default settings, omit steps 4 through 8. Click Change advanced power settings.
Page 78: Testing An Ac Adapter
Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms: ● The computer will not turn on when it is connected to the AC adapter and external power. ● The display does not turn on when the computer is connected to the AC adapter and external power.
Page 79 If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided: ● Press and hold the power button for at least 5 seconds. ● Disconnect the computer from external power and remove the battery. Shutting down the computer...
Page 80: Drives
Drives Identifying installed drives Your computer includes a hard drive (with a rotating disc) or a solid-state drive (SSD) with solid-state memory. Because an SSD has no moving parts, it generates less heat than a hard drive. To view the drives installed on the computer, select Start >...
Page 81 CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of information, observe these precautions: Before you move a computer that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive. Before handling a drive, discharge static electricity by touching the unpainted metal surface of the drive.
Page 82: Improving Hard Drive Performance
Improving hard drive performance Using Disk Defragmenter As you use the computer, files on the hard drive become fragmented. Disk Defragmenter consolidates the fragmented files and folders on the hard drive so that the system can run more efficiently. After you start Disk Defragmenter, it works without supervision. Depending on the size of your hard drive and the number of fragmented files, Disk Defragmenter may take more than an hour to complete.
Page 83: Using Hp 3D Driveguard
Using HP 3D DriveGuard HP 3D DriveGuard protects the hard drive by parking the drive and halting I/O requests under either of the following conditions: ● You drop the computer. ● You move the computer with the display closed while the computer is running on battery power. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation.
Page 84: Using Hp 3D Driveguard Software
Using HP 3D DriveGuard software The HP 3D DriveGuard software enables you to perform the following tasks: ● Enable and disable HP 3D DriveGuard. NOTE: Permission to enable or disable HP 3D DriveGuard is dependent on certain user privileges. Members of an Administrator group can change privileges for non-Administrator users. ●...
Page 85: Replacing A Hard Drive
Replacing a hard drive CAUTION: To prevent information loss or an unresponsive system: Shut down the computer before removing the hard drive from the service access bay. Do not remove the hard drive while the computer is on, in the Sleep state, or in Hibernation. If you are not sure whether the computer is off or in Hibernation, turn the computer on by briefly pressing the power button.
Page 86 Pull up the hard drive tab (3), and then lift the hard drive out of the service access bay. To install a hard drive: Pull up the hard drive tab (1) and insert the hard drive into the service access bay. Tighten the 3 hard drive screws (2).
Page 87 Press down on the door (2) until the until the release latch (3) clicks. Slide the lock latch (4) to the right to lock the door into place. NOTE: You can identify the lock latch by the red marking on the latch. Replace the battery.
Page 88: External Devices
External devices Using a USB device Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external device, such as a USB keyboard, mouse, drive, printer, scanner, or hub. Some USB devices may require additional support software, which is usually included with the device. For more information about device-specific software, refer to the manufacturer's instructions.
Page 89: Removing A Usb Device
Removing a USB device CAUTION: To prevent loss of information or an unresponsive system, use the following procedure to safely remove the USB device. CAUTION: To prevent damage to a USB connector, do not pull on the cable to remove the USB device. To remove a USB device: Click the Safely Remove Hardware and Eject Media icon in the notification area, at the far right of the taskbar.
Page 90: Using An Esata Device
Using an eSATA device NOTE: The eSATA port also supports an optional USB device. An eSATA port connects an optional high-performance eSATA component, such as an eSATA external hard drive. Some eSATA devices may require additional support software, which is usually included with the device. For more information about device-specific software, refer to the manufacturer's instructions.
Page 91: Removing An Esata Device
Removing an eSATA device CAUTION: To prevent loss of information or an unresponsive system, use the following procedure to safely remove an eSATA device. CAUTION: To prevent damage to an eSATA connector, do not pull on the cable to remove the eSATA device.
Page 92: Using Optional External Drives
Using optional external drives Removable external drives expand your options for storing and accessing information. A USB drive can be added by connecting the drive to a USB port on the computer. NOTE: HP external USB optical drives should be connected to the powered USB port. USB drives include the following types: ●...
Page 93: Removing An Optical Disc (Cd Or Dvd)
Hold the disc by the edges to avoid touching the flat surfaces and position the disc label-side up over the tray spindle. NOTE: If the tray is not fully accessible, tilt the disc carefully to position it over the spindle. Gently press the disc (3) down onto the tray spindle until the disc snaps into place.
Page 94: When The Disc Tray Does Not Open
Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. Close the disc tray and place the disc in a protective case.
Page 95 Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. Close the disc tray and place the disc in a protective case.
Page 96: External Media Cards
External media cards Using Media Card Reader cards Optional digital cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers. The Media Card Reader supports the following formats: ●...
Page 97: Removing A Digital Card
Insert the card into the Media Card Reader, and then push in on the card until it is firmly seated. You will hear a sound when the device has been detected, and a menu of available options may be displayed. Removing a digital card CAUTION: To prevent loss of data or an unresponsive system, use the following procedure to safely...
Page 98: Memory Modules
Memory modules The computer has two memory module slots, which are located on the bottom of the computer, inside the service access door. The memory capacity of the computer can be upgraded by replacing the existing memory module or adding a second memory module. WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module.
Page 99 Slide the service access door latches (1) inward. Slide the service access door toward the battery bay. Then lift up the forward edge of the service access door and remove the door (2). Remove the existing memory module: Pull apart the retention clips (1) at the sides of the memory module. The memory module tilts up.
Page 100 Insert a new memory module: Align the notched edge (1) of the memory module with the tab in the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. With the memory module at a 45-degree angle from the surface of the memory module compartment, press the module (2) into the memory module slot until it is seated.
Page 101 Slide the lock latch (4) to the right until it locks. NOTE: You can identify the lock latch by the red marking on the latch. Replace the battery. Turn the computer right-side up. Reconnect external power and external devices. Turn on the computer.
Page 102: 10 Security
10 Security Protecting the computer NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen. NOTE: Your computer supports CompuTrace, which is an online security-based tracking and recovery service available in select regions. If the computer is stolen, CompuTrace can track the computer if the unauthorized user accesses the Internet.
Page 103: Using Passwords
Using passwords Most security features use passwords. Whenever you set a password, write down the password and store it in a secure location away from the computer. Note the following password considerations: ● Setup and DriveLock passwords are set in Computer Setup and are managed by the system BIOS. ●...
Page 104: Bios Administrator Password
BIOS administrator passwords Function DriveLock master password Protects access to the internal hard drive that is protected by DriveLock. It is also used to remove DriveLock protection. This password is set under DriveLock Passwords during the enable process. DriveLock user password Protects access to the internal hard drive that is protected by DriveLock, and is set under DriveLock Passwords during the enable process.
Page 105: Entering A Bios Administrator Password
To change this password in Computer Setup, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. Press to enter BIOS Setup. Use a pointing device or the arrow keys to select Security >...
Page 106: Using Computer Setup Drivelock
Using Computer Setup DriveLock CAUTION: To prevent the DriveLock-protected hard drive from becoming permanently unusable, record the DriveLock user password and the DriveLock master password in a safe place away from your computer. If you forget both DriveLock passwords, the hard drive will be permanently locked and can no longer be used.
Page 107: Entering A Drivelock Password
NOTE: The DriveLock confirmation is case sensitive. To save your changes and exit Computer Setup, click Save in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts.
Page 108: Removing Drivelock Protection
Removing DriveLock protection To remove DriveLock protection in Computer Setup, follow these steps: Turn on the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. Press to enter BIOS Setup. Use a pointing device or the arrow keys to select Security >...
Page 109: Removing Automatic Drivelock Protection
Removing Automatic DriveLock protection To remove DriveLock protection in Computer Setup, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. Press to enter BIOS Setup.
Page 110: Using Computer Setup Security Features
Using Computer Setup security features Securing system devices You can disable or enable system devices from the following menus in Computer Setup: ● Boot Options ● Device Configurations ● Built-In Device Options ● Port Options To disable or reenable system devices in Computer Setup, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu”...
Page 111: Viewing Computer Setup System Information
Viewing Computer Setup System Information The System Information feature in Computer Setup provides 2 types of system information: ● Identification information about the computer model and the batteries ● Specification information about the processor, memory, ROM, video revision, keyboard controller revision, and wireless identification numbers To view this general system information in Computer Setup, follow these steps: Turn on or restart the computer, and then press...
Page 112: Using Antivirus Software
Using antivirus software When you use the computer to access e-mail, a network, or the Internet, you expose the computer to computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them to function abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any damage they have caused.
Page 113: Using Hp Protecttools Security Manager (Select Models Only)
Using HP ProtectTools Security Manager (select models only) HP ProtectTools Security Manager software is preinstalled on select computer models. To access this software, select Start > HP > HP ProtectTools Security Manager. This software provides security features that help protect against unauthorized access to the computer, networks, and critical data.
Page 114: Using The Fingerprint Reader
Using the fingerprint reader NOTE: The location of the fingerprint reader (select models only) varies by computer model. Locating the fingerprint reader The fingerprint reader is a small metallic sensor that is located in one of the following areas of your computer: ●...
Page 115: Enrolling Your Fingerprints
Enrolling your fingerprints If your computer has a fingerprint reader built in or connected, the HP ProtectTools Security Manager Setup wizard guides you through the process of setting up, or "enrolling," your fingerprints: An outline of two hands is displayed. Fingers that are already enrolled are highlighted in green. Click a finger on the outline.
Page 116: 11 Software Updates
11 Software Updates Updating software Updated versions of the software provided with your computer are available either through the HP Assistant utility or on the HP Web site. HP Assistant automatically checks for updates from HP. The utility runs at a specified interval and provides a list of support alerts, such as security enhancements, and optional software and driver updates.
Page 117: Updating The Bios
To update the software using the HP Web site, follow these steps: Identify your computer model, product category, and series or family. Prepare for a system BIOS update by identifying the BIOS version currently installed on the computer. For details, refer to the "Determining the BIOS version"...
Page 118: Downloading A Bios Update
Downloading a BIOS update CAUTION: To prevent damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Page 119: Updating Programs And Drivers
NOTE: Windows® includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Help and Support for more information.
Page 120 To download SoftPaqs: Click Start > All Programs > HP > HP SoftPaq Download Manager. When the SoftPaq Download Manager opens for the first time, a window is displayed asking if you want to show only software for the computer you are using or to show the software for all supported models.
Page 121: 12 Backup And Recovery
12 Backup and recovery To protect your information, use Windows Backup and Restore to back up individual files and folders, back up your entire hard drive (select models only), create system repair discs (select models only), or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
Page 122: Backing Up Your Information
Backing up your information Recovery after a system failure is as complete as your most current backup. You should create system repair discs (select models only) and your initial backup immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.
Page 123 NOTE: Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Windows Help and Support for more information.
Page 124: Performing A Recovery
Performing a recovery In case of system failure or instability, the computer provides the following tools to recover your files: ● Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up. You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly.
Page 125: Using F11
NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in Help and Support. Using f11 CAUTION: Using completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. The recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory.
Page 126 NOTE: This process takes several minutes. Before rebooting, make sure you have changed the legacy boot order in the F10 utility so that the USB CD-ROM drive is the first choice. If possible, back up all personal files. Restart the computer, and then insert the Windows 7 operating system DVD into the external optical drive before the Windows operating system loads.
Page 127: 13 Computer Setup
13 Computer Setup Starting Computer Setup Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. NOTE: Some of the Computer Setup menu items listed in this guide may not be supported by your computer.
Page 128: Restoring Factory Settings In Computer Setup
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File >...
Page 129: File Menu
File menu Select To do this ● System Information View identification information for the computer and the batteries in the system. ● View specification information for the processor, memory size, system ROM, video revision, keyboard controller version, and wireless identification numbers. Set System Date and Time Set or change the date and time on the computer.
Page 130: System Configuration Menu
Select To do this User Management (requires a BIOS administrator password) ● Create a new BIOS user account. ● View a list of ProtectTools users. Password Policy (requires a BIOS administrator password) Revise password policy criteria. HP SpareKey Enable/disable HP SpareKey (enabled by default). Always Prompt for HP SpareKey Enrollment Enable/disable HP SpareKey enrollment (enabled by default).
Page 131 Select To do this ● Boot Options Set a Startup Menu delay (in seconds). ● Set the MultiBoot Express Boot Popup delay in seconds. ● Enable/disable Custom Logo (disabled by default). ● Enable/disable Display Diagnostic URL (enabled by default). ● Enable/disable CD-ROM boot (enabled by default).
Page 132 Select To do this NOTE: Availability of the options above varies by computer model. ● Enable/disable HP DayStarter (enabled by default). ● Enable/disable HP FastLook (enabled by default). ● Enable/disable Preboot Authentication on HP FastLook Boot (disabled by default). ● Enable/disable Virtualization Technology (select models only;...
Page 133 Select To do this ● Built-In Device Options Enable/disable the wireless button state (enabled by default). ● Enable/disable the embedded WLAN device (enabled by default). ● Enable/disable embedded WWAN device radio (select models only; enabled by default). ● Enable/disable embedded Bluetooth® device radio (enabled by default).
Page 134 Select To do this Set Security Level Change, view, or hide security levels for all BIOS menu items. Restore Security Defaults Restore the default security settings. 122 Chapter 13 Computer Setup...
Page 135: 14 Multiboot
14 MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled boot devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include external optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices.
Page 136: Enabling Boot Devices In Computer Setup
Enabling boot devices in Computer Setup The computer will boot to a USB device or a NIC device only if the device has first been enabled in Computer Setup. To start Computer Setup and enable a USB device or a NIC device as a boot device, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu”...
Page 137: Considering Boot Order Changes
Considering boot order changes Before changing the boot order, note the following considerations: ● When the computer restarts after the boot order has been changed, the computer attempts to start using the new boot order. ● If there is more than one type of boot device, the computer attempts to boot using the first of each type of boot device (except for external optical devices).
Page 138: Choosing Multiboot Preferences
Choosing MultiBoot preferences You can use MultiBoot in the following ways: ● To set a new boot order that the computer uses each time it is turned on, by changing the boot order in Computer Setup. ● To dynamically choose the boot device, by pressing while the “Press the ESC key for Startup Menu”...
Page 139: Setting A Multiboot Express Prompt
Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu”...
Page 140: 15 Management And Printing
15 Management and Printing Using Client Management Solutions Client Management Solutions software provides standards-based solutions for managing client (user) desktop, workstation, notebook, and tablet computers in a networked environment. Client management includes the following key capabilities and features: ● Initial software image deployment ●...
Page 141: Managing And Updating Software
Managing and updating software HP provides HP SSM (System Software Manager) for managing and updating software on client computers. HP SSM (System Software Manager) HP SSM (System Software Manager) lets you remotely update system-level software on multiple systems simultaneously. When executed on a client computer, SSM detects versions of both hardware and software, and then updates designated software from a central repository, known as a file store.
Page 142: Index
Index battery release latch, AC adapter identifying 8 cables connecting 58 battery temperature 65 eSATA 78 identifying 11 bays HDMI 46 testing 66 battery 8, 12 modem 26 administrator password 91 service access 8 USB 76 airport security devices 69 BIOS administrator calibrating battery 63 antennas 9...
Page 143 setting MultiBoot Express drives, boot order 119, 123 function keys prompt 127 Dual Core CPU 120 identifying 5 System Configuration menu 118 changing region setting 50 gestures computer setup 115 inserting 48, 80 TouchPad 32 Computer Setup utility 128 removing 51, 81 connecting to a LAN 25 DVD region settings 50 connecting to a WLAN 18...
Page 144 HP Connection Manager Windows applications 5 modem cable software 15 Windows logo 5 connecting 26 HP DayStarter 120 country-specific cable HP FastLook 39, 120 adapter 26 labels HP Mobile Broadband Module 18 noise suppression circuitry 26 Bluetooth 12 HP Mobile Broadband, modem software Microsoft Certificate of disabled 19...
Page 145 restore factory settings 116, 117 security updates 100 passwords restore security defaults 122 security, wireless 17 administrator 91 restoring selecting BIOS administrator 92 hard drive 113 TouchPad 32 DriveLock 94 RJ-11 (modem) jack, serial number, computer 11 user 91 identifying 7 service access bay 8 pinching or zooming RJ-45 (network) jack,...
Page 146 storing battery 65 user password 91 writable media 54 switch, internal display 9 WWAN device 19 System Configuration menu 118 vents, identifying 5, 7, 8 system date and time 117 video transmission types 37 system diagnostic 117 video, recording 9 system fan 119 Virtualization Technology 120 system IDs 118...

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Probook 5220m

HP ProBook 5220m - Notebook PC User Manual

1 Features

2 Wireless, Local Area Network, and Modem

3 Pointing Devices and Keyboard

4 Multimedia

5 Power Management

6 Drives

7 External Devices

8 External Media Cards

9 Memory Modules

10 Security

11 Software Updates

12 Backup and Recovery

13 Computer Setup

14 Multiboot

15 Management and Printing

Index

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