Refer To - HP XM600 - Kayak - 128 MB RAM Troubleshooting Manual

NOTE
Symptom...
Power-On-Self-Test displays hard
disk, DVD or
CD-ROM drive test error
If the drive still does not work...
If the drive still does not work...
You may need to update the Basic Input Output System (BIOS).
You receive a S.M.A.R.T. alert during the Power-On-Self-Test.
If there is a hard disk drive crash...
If the problem persists, contact HP Support or your authorized dealer
Configuration Problems
If There Is a Hard Disk, DVD, CD-RW or CD-ROM Test Error
If There Is a Hard Disk, DVD, CD-RW or CD-ROM
Test Error
Before removing the cover, always switch off the display and PC Workstation.
Disconnect the power cord and any accessory cables. When checks have been
completed, close the PC Workstation, reconnect the power cord and accessory cables.
Verify that the PC Workstation boots correctly.
Check that...
The drive is correctly configured in the
Setup program. Refer to page 35 or page
36.
The drive cables are correctly connected.
The drive cable is working.
Run e-DiagTools to perform one of the hardware diagnostics tests. Refer to page 39.
Check that...
The drive is working with HP e-DiagTools.
Check that...
The system board is working.
24
How...
1 Switch the PC OFF then ON.
2 When the message Press F2 to Enter Setup appears,
press the F2 key.
3 Check the drive is enabled and the correct type is selected.
Check the drive cables are correctly connected (refer to
1
chapter 2 of the PC Workstation's User's Guide).
2 Close the PC Workstation, switch it on, check if it works.
1 Replace the drive cable by a known working cable from the
same model of PC Workstation.
2 Close the PC Workstation, switch it on, check if it works.
How...
1 Replace the drive by a known working drive from the same
model of PC Workstation.
2 Close the PC Workstation, switch it on,
Create a bootable floppy to update the BIOS. Refer to page 30
How...
1 Replace the system board by a known working board from
the same model of PC Workstation.
2 Close the PC Workstation, reconnect the power cord and
check that the PC Workstation and drive work.
3 If the drive works, contact HP Support or your authorized
dealer for further troubleshooting information.
Recommended action: Carry out an immediate data backup, then
contact HP Support:
www.hp.com/go/kayaksupport
for a replacement hard drive. Refer to page 35.
Refer to "Recovering Hard Disk Drive Contents" on page 47.
check if it works.