Page 1 Compaq Presario CQ32 Notebook PC HP G32 Notebook PC Maintenance and Service Guide...
Page 2 Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license.
Page 3 MSG revision history Revision Publication date Description July 2010 Added HP branding and updated commodities in the following location: ● Product description on page 1 ● Added a newly supported Rubber feet kit to spare parts listings in the following locations: Computer major components on page Sequential part number...
Page 4 MSG revision history...
Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
Page 6 Safety warning notice...
Page 7: Table Of Contents
Table of contents 1 Product description ......................1 2 External component identification ..................5 Identifying hardware ........................ 5 Top components ........................6 TouchPad ......................... 6 Lights ........................7 Button and speakers ....................8 Keys ........................9 Display ........................10 Front component ........................11 Right-side components ......................
Page 8 Drive handling ..................34 Grounding guidelines ....................35 Electrostatic discharge damage ..............35 Packaging and transporting guidelines ........36 Workstation guidelines .............. 36 Equipment guidelines ..............37 Component replacement procedures ..................38 Serial number ......................38 Computer feet ......................39 Battery ........................
Page 9 6 Specifications ........................91 Computer specifications ......................91 33.78-cm (13.3-in) display specifications .................. 92 Hard drive specifications ......................93 DVD±RW SuperMulti DL Drive with LightScribe specifications ............94 Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive ........... 95 System resource specifications ....................96 7 Backup and recovery ......................
Page 11: Product Description
Product description Category Description Compaq Presario HP G32 CQ32 Product Name Compaq Presario CQ32 Notebook PC √ HP G32 Notebook PC √ Processors Intel® Core™ i5 580M, 2.66-GHz, SC turbo, 3-MB L3 cache √ √ 560M, 2.66-GHz, SC turbo, 3-MB L3 cache √...
Page 12 Category Description Compaq Presario HP G32 CQ32 Panel 33.78-cm (13.3-in) HD LED BrightView (1366 √ √ × 768 HD) (5.2 mm) SVA 16:9 ultra wide aspect ratio √ √ Memory 2 SODIMM slots √ √ Customer-accessible and upgradable √ √ Supports up to 8 GB of system memory √...
Page 13 Category Description Compaq Presario HP G32 CQ32 Audio HD audio √ √ Supports Microsoft Premium requirements √ √ Two Altec Lansing speakers √ √ Ethernet Integrated 10/100 network interface card (NIC) √ √ Wireless Integrated wireless local area network √ √...
Page 14 Category Description Compaq Presario HP G32 CQ32 Taps enabled by default √ √ Power requirements 6-cell (55-Wh) 2.55-Ah Li-ion battery √ √ 6-cell (47-Wh) 2.2-Ah Li-ion battery √ √ 1 meter power cord √ √ 65-W AC adapter with Smart-Pin DC connector √...
Page 15: External Component Identification
External component identification Identifying hardware To see a list of hardware installed in the computer, follow these steps: Select Start > Control Panel > System and Security. Then, in the System area, click ▲ Device Manager. You can also add hardware or modify device configurations using Device Manager. NOTE: Windows®...
Page 16: Top Components
Top components TouchPad Component Description TouchPad on/off indicator To turn the TouchPad on and off, quickly double-tap the TouchPad on/off indicator. NOTE: When the TouchPad is enabled, the light is off. TouchPad zone* Moves the pointer and selects or activates items on the screen. Left TouchPad button* Functions like the left button on an external mouse.
Page 17: Lights
Lights Component Description TouchPad light Amber: The TouchPad is disabled. ● Off: The TouchPad is enabled. ● Caps lock light On: Caps lock is on. Power light On: The computer is on. ● Blinking: The computer is in the Sleep state. ●...
Page 18: Button And Speakers
Button and speakers Component Description Speakers (2) Produce sound. Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, briefly press the button to exit Sleep.
Page 19: Keys
Keys Component Description Displays system information when pressed in combination with the key. Displays system information when pressed in combination with ● key. Press in combination with an Up, Down, Left, or Right arrow ● key to navigate a page or document. Windows logo key Displays the Windows Start menu.
Page 20: Display
Display Component Description Internal microphone Records sound. Integrated webcam Records video and captures still photographs. Integrated webcam light On: The integrated webcam is in use. Chapter 2 External component identification...
Page 21: Front Component
Front component Component Description Digital Media Slot Supports the following optional digital card formats: ● Memory Stick (MS) Memory Stick Pro (MSP) ● MultiMediaCard (MMC) ● Secure Digital (SD) Memory Card ● xD-Picture Card (XD) ● Right-side components Component Description Optical drive light Blinking: The optical drive is being accessed.
Page 22: Left-Side Components
Left-side components Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
Page 23: Rear Component
Rear component Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom components Component Description...
Page 24: Wireless Antennas
Component Description Battery release latch Releases the battery from the battery bay. Memory module compartment Contains 2 memory module slots. Hard drive bay Holds the hard drive and, on select models, the wireless LAN (WLAN) module. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
Page 25: Additional Hardware Components
Additional hardware components Component Description Power cord* Connects an AC adapter to an AC outlet. AC adapter Converts AC power to DC power. Battery* Powers the computer when the computer is not plugged into external power. *Batteries and power cords vary in appearance by country or region. Additional hardware components...
Page 26: Illustrated Parts Catalog
Illustrated parts catalog Serial number location When ordering parts or requesting information, provide the computer serial number and model number located in the battery bay of the computer. (1) Product name (4) Warranty period (2) Serial number (5) Model description (select models) (3) Product number Chapter 3 Illustrated parts catalog...
Page 27: Computer Major Components
Computer major components Computer major components...
Page 28 Item Description Spare part number Display assembly 33.78 cm (13.3-in) WXGA, HD, BrightView display assembly NOTE: Display assembly components on page 24 for more display assembly internal component spare part information. For use in Compaq Presario CQ32 computers 608017-001 For use in HP G32 computers 628920-001 Keyboard (for use in the United States) 608018-001...
Page 29 Item Description Spare part number (11) RTC battery (includes mounting adhesive) 449137-001 (12) WLAN modules Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter 580101-002 For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentian, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgeria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Chile, People's Republic of China, Colombia, Comoros, Congo, Costa...
Page 30 Item Description Spare part number Realtek RTL8191SE 802.11b/g/n WiFi Adapter 593533-001 For use in Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, People's Republic of China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, the...
Page 31 Item Description Spare part number Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 2.1 +EDR 600370-001 Combo Adapter For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, the Cayman Islands, Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros,...
Page 32 Item Description Spare part number Realink RT3090BC4 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo 602992-001 Adapter For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, the Cayman Islands, Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, Congo, Costa...
Page 33 Item Description Spare part number 500-GB, 7200 RPM 608014-001 320-GB, 7200 RPM 608013-001 250-GB, 7200 RPM 608012-001 160-GB solid-state drive 608011-001 (20) Optical drive (12.7 mm, SATA, fixed) DVD±RW SuperMulti DL Drive with LightScribe 608021-001 Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive 608022-001 Computer major components...
Page 34: Display Assembly Components
Display assembly components Item Description Spare part number Display bezel (includes Mylar screw covers) For use in Compaq Presario CQ32–branded computers 608020-001 For use in HP G32–branded computers 628918-001 Webcam module 608031-001 Display panel, Brightview, high-definition, 33.78 cm (13.3-in) 608019-001 Chapter 3 Illustrated parts catalog...
Page 35: Plastics Kit
Item Description Spare part number Display hinge cover 608275-001 Display hinges 608016-001 Display cable kit 608272-001 Display WLAN antennas 608006-001 Display enclosure For use in Compaq Presario CQ32–branded computers 608007-001 For use in HP G32–branded computers 628919-001 Plastics Kit Item Description Spare part number Plastics kit...
Page 36: Mass Storage Devices
Mass storage devices Item Description Spare part number Optical drives (12.7 mm, SATA, fixed) DVD±RW SuperMulti DL Drive with LightScribe 608021-001 Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive 608022-001 Hard drive (include hard drive bracket) NOTE: The hard drive cable is included in the Misc Cable Kit, spare part number 608009-001. 500-GB, 7200 RPM 608014-001 320-GB, 7200 RPM...
Page 37: Miscellaneous Parts
Miscellaneous parts Description Spare part number Smart AC adapter (90-W with power factor correction) 609940-001 Power cord, AC, 3 wire, black, 1.83-m for use in the People's Republic of China 490371-AA1 RTC battery 449137-001 Rubber Feet Kit 608228-001 Screw Kit 608026-001 Phillips M2.0×3.0 screw ●...
Page 38: Sequential Part Number Listing
Sequential part number listing Spare part Description number 449137-001 RTC battery 490371-AA1 Power cord, AC, 3-pin, black,1.83-m, for use in the People's Republic of China 537921-001 Bluetooth module without cable 580101-002 Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Chile, People's...
Page 39 Spare part Description number 593533-001 Realtek RTL8191SE 802.11b/g/n WiFi Adapter for use in Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, People's Republic of China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica,...
Page 40 Spare part Description number 597624-001 Intel Core i5 430M Dual Core processor (2.26-GHz, 3-MB L3 cache) 598856-001 Memory module, 2-GB, PC3 10600, 1333-MHz 598859-001 Memory module, 1-GB, PC3 10600, 1333-MHz 599092-001 Memory module, 4-GB, PC3 10600, 1333-MHz 600370-001 Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 2.1+EDR Combo Adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria,...
Page 41 Spare part Description number 608006-001 Display WLAN antennas 608007-001 Display enclosure for use in Compaq Presario CQ32 computers 608008-001 Base enclosure 608009-001 Misc Cable Kit (includes Bluetooth module cable and hard drive cable) 608010-001 Fan/heat sink 608011-001 160-GB solid-state hard drive 608012-001 250-GB, 7200 RPM hard drive 608013-001...
Page 42 Spare part Description number 613587-001 Intel Pentium P6100 processor (2.0-GHz, 3-MB L3 cache 615842-001 System board with 1-GB discrete graphics memory (includes replacement thermal material) 621884-001 Power connector with cable (includes bracket) 625823-001 Intel Core i3 380M Dual Core processor (2.53-GHz, 3-MB L3 cache) 625824-001 Intel Core i5 560M Dual Core processor (2.66–3.2-GHz, 3-MB L3 cache) 625825-001...
Page 43: Removal And Replacement Procedures
Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Page 44: Cables And Connectors
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.
Page 45: Grounding Guidelines
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
Page 46: Packaging And Transporting Guidelines
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...
Page 47: Equipment Guidelines
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps ● with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
Page 48: Component Replacement Procedures
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 75 screws, in 12 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.
Page 49: Computer Feet
Computer feet Description Spare part number Rubber Feet Kit 608228-001 The computer feet are adhesive-backed rubber pads. The feet attach to the base enclosure in the locations illustrated below. Component replacement procedures...
Page 50: Battery
Battery Description Spare part number 6-cell, 47-WHr (2.20-Ah) Li-ion 593553-001 6-cell, 55-WHr (2.55Ah) Li-ion 593554-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Page 51: Memory Module
Memory module Description Spare part number 4-GB, PC3 10600, 1333-MHz 599092-001 2-GB, PC3 10600, 1333-MHz 598856-001 1-GB, PC3 10600, 1333-MHz 598859-001 Before removing the memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Page 52 Lift the cover (2) and remove it (3). The memory/wireless compartment cover is included in the Plastics Kit, spare part number 608023-001. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The edge of the module opposite the slot rises away from the computer.) Chapter 4 Removal and replacement procedures...
Page 53 Remove the module (2) by pulling it away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. Component replacement procedures...
Page 54: Rtc Battery
RTC battery Description Spare part number RTC battery 449137-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
Page 55: Wlan Module
WLAN module NOTE: The WLAN module and the WWAN module are not interchangeable. Description Spare part number Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter 580101-002 For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentian, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgeria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Chile, People's Republic of China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, Czech Republic, Zaire, Denmark, Djibouti, Dominica, Dominican Republic,...
Page 56 Description Spare part number Realtek RTL8191SE 802.11b/g/n WiFi Adapter 593533-001 For use in Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, People's Republic of China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, East...
Page 57 Description Spare part number Broadcom 4313 802.11b/g/n 1×1 WiFi and 2070 Bluetooth 2.1+EDR Combo Adapter 600370–001 For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, the Cayman Islands, Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the...
Page 58: Remove The Battery
Before removing the WLAN module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
Page 59 Remove the WLAN module (3) by pulling it away from the slot at an angle. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
Page 60: Hard Drive
Hard drive NOTE: All hard drive spare part kits include a hard drive bracket. NOTE: The hard drive cable is included in the Misc Cable Kit, spare part number 608009-001. Description Spare part number 500-GB, 7200 RPM 608014-001 320-GB, 7200 RPM 608013-001 250-GB, 7200 RPM 608012-001...
Page 61 Lift the hard drive cover (2) and remove it from the computer (3). The hard drive cover is included in the Plastics Kit, spare part number 608023-001. Disconnect the hard drive cable from the system board (1). Remove the four Phillips PM2.5×8.0 screws (2) that secure the hard drive to the computer. Component replacement procedures...
Page 62 Use the Mylar tab to lift the hard drive out of the hard drive bay (3). If it is necessary to replace the hard drive bracket, remove the four Phillips PM3.0×3.0 screws (1) that secure the hard drive bracket to the hard drive Lift the bracket (2) straight up and off the hard drive.
Page 63: Optical Drive
Optical drive Description Spare part number DVD±RW SuperMulti DL Drive with LightScribe 608021-001 Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive 608022-001 Before removing the optical drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Page 64: Top Cover
Remove the two Phillips PM2.0×3.0 screws (1) that secure the optical drive bracket to the optical drive. Remove the optical drive bracket (2). Reverse the above procedure to reassemble and install the optical drive. Top cover Description Spare part number Top cover (includes Touchpad and bracket, button board, and cable) 608030-001 Before removing the top cover, follow these steps:...
Page 65 Remove the following screws that secure the top cover to the base enclosure: (1) 2 rubber feet ● (2) 2 Phillips PM2.0×3.0 screws (in optical drive bay) ● (3) 2 Phillips PM2.5×5.0 screws (in hard drive bay) ● (4) 10 Phillips PM2.5×8.0 screws (2 of the screws are under the feet) ●...
Page 66 Turn the computer right-side up with the front toward you. Open the computer as far as possible. Pry up the edges of the top cover (1), and then lift it up off the base enclosure (2) enough to gain access to the cables. Release the ZIF connector to which the TouchPad cable is connected and disconnect the cable from the system board (1).
Page 67 Release the ZIF connector to which the TouchPad button board cable is connected and disconnect the cable from the system board (2). Remove the top cover from the base enclosure. Reverse this procedure to install the top cover. Component replacement procedures...
Page 68: Keyboard
Keyboard Description Spare part number Keyboard for use in the United States 608018-001 Before removing the keyboard, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
Page 69 Slide the keyboard clips off the bottom of the keyboard. Pry to edges of the keyboard from the top cover (1), and the lift the top of the keyboard up from the top cover (2). Slide the keyboard cable through the slot in the top cover (3). Reverse this procedure to install the keyboard.
Page 70: Usb Board
USB board Description Spare part number USB board (includes cable) 603922–001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
Page 71 Lift the USB board (3) straight up to remove it from the computer. Reverse this procedure to install the USB board. Component replacement procedures...
Page 72: Speaker Assembly
Speaker assembly Description Spare part number Speaker assembly 608027-001 Before removing the speaker assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
Page 73 Lift the right speaker (6) straight up to remove it from the base enclosure. Reverse this procedure to install the speaker assembly. Component replacement procedures...
Page 74: Bluetooth Module
Bluetooth module NOTE: The Bluetooth module cable is included in the Misc Cable Kit, spare part number 608009-001. Description Spare part number Bluetooth module 537921-001 Before removing the Bluetooth module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Page 75 Pull the clip that holds the Bluetooth module (3), and then remove the module from the base enclosure (4). Reverse the above procedure to install the Bluetooth module. Component replacement procedures...
Page 76: Power Connector Cable
Power connector cable Description Spare part number Power connector cable (includes cable and connector) 621884-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Page 77 Remove the power connector (4) from the base enclosure. Reverse this procedure to install the power connector cable. Component replacement procedures...
Page 78: Optical Drive Connector
Optical drive connector Description Spare part number Optical Drive Mounting Kit (includes SATA cable, cable bracket, optical drive bracket, 608274-001 and screws) Before removing the optical drive connector, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Page 79 Remove the optical drive connector assembly (5) from the base enclosure. Reverse this procedure to install the optical drive connector. Component replacement procedures...
Page 80: Power Button Board
Power button board Description Spare part number Power button board (with cable and bracket) 608276-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Page 81 Remove the power button board (3). Reverse this procedure to install the power button board. Component replacement procedures...
Page 82: Display Assembly
Display assembly Description Spare part number 33.78 cm (13.3-in) WXGA Brightview display assembly for use in Compaq Presario CQ32– 608017-001 branded computers 33.78 cm (13.3-in) WXGA Brightview display assembly for use in HP G32–branded computers 628920-001 Before removing the display assembly, follow these steps: Shut down the computer.
Page 83 Remove the display assembly (4). If it is necessary to replace any of the display assembly internal components, remove the following screw covers and screws. (1) Two Mylar screw covers on the display bezel bottom edge (2) Two Phillips PM2.5×4.0 screws Flex the inside edge of the top (1), the left and right sides (2), and the bottom (3) of the display bezel until the bezel disengages from the display back cover.
Page 84 Remove the display bezel (4). The display bezel is available using spare part numbers 608020-001 (for use in Compaq Presario CQ32-branded computers), and 628918-001 (for use in HP G32-branded computers). If it is necessary to replace the webcam module, remove the tape from the webcam module connector (1), disconnect the webcam cable (2) from the module.
Page 85 Lift up the bottom of the panel (3), and them remove the panel from the enclosure (4). The display panel is available using the spare part number 608019-001. If it is necessary to replace the display cable, follow these steps: Turn the display panel upside down in front of you.
Page 86 The display cable is available in the display cable kit, spare part number 608272-001. If it is necessary to replace the display hinges, remove the four Phillips PM2.0×3.0 screws (1) that secure the hinges to the display. Remove the display hinges (2) from the display. Display hinges are available using spare part number 608016-001.
Page 87 Remove the wireless antennas and cables (4) from the display enclosure. The wireless antennas and cables are included in the display cable kit, spare part number 608272-001. Reverse this procedure to reassemble and install the display assembly. Component replacement procedures...
Page 88: System Board
System board NOTE: All system board spare part kits include replacement thermal material. Description Spare part number System board with 512-MB of discrete graphics memory 608029-001 System board with 1-GB of discrete graphics memory 615842-001 When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: RTC battery (see RTC battery on page...
Page 89 Power connector cable (see Power connector cable on page Display (see Display assembly on page Turn the computer upright with the left side toward you. Remove the two Phillips PM2.5×5.0 screws (1) that secure the system board to the computer. Loosen the captive screw in the fan sink (2) that secures the system board.
Page 90: Fan/Heat Sink Assembly
Fan/heat sink assembly NOTE: All fan/heat sink assembly spare part kits include replacement thermal material. Description Spare part number Fan/heat sink assembly 608010-001 NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the right side and rear panel of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
Page 91 Disconnect the fan cable from the system board. Follow the sequence embossed on heat sink to loosen the six captive screws (1) that secure the fan/heat sink assembly to the system board. NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and system board components, it may be necessary to move the fan/heat sink assembly from side to side to detach the assembly.
Page 92 Remove the fan/heat sink assembly from the system board (2). The thermal material must be thoroughly cleaned from the affected surfaces on the system board (1), (3) and from the affected surfaces on the fan/heat sink assembly (2), (4) each time the fan/heat sink assembly is removed.
Page 93: Processor
Processor NOTE: All processor spare part kits include replacement thermal material. Description Spare part number Intel Core i5 580M Dual Core processor (2.66-GHz, 3-MB L3 cache) 625825-001 Intel Core i5 560M Dual Core processor (2.66-GHz, 3-MB L3 cache) 625824-001 Intel Core i5 540M Dual Core processor (2.53-GHz, 3-MB L3 cache) 594188-001 Intel Core i5 520M Dual Core processor (2.40-GHz, 3-MB L3 cache) 594187-001...
Page 94 Display assembly (see Display assembly on page System board (see System board on page Fan/heat sink assembly (see Fan/heat sink assembly on page Remove the processor: Turn the processor locking screw (1) one-half turn counterclockwise until you hear a click. Lift the processor (2) straight up and remove it.
Page 95: Setup Utility (Bios)
Setup Utility (BIOS) Starting Setup Utility Setup Utility is a ROM-based information and customization utility that can be used even when your Windows operating system is not working. The utility reports information about the computer and provides settings for startup, security, and other preferences.
Page 96: Using Setup Utility
Using Setup Utility Changing the language of Setup Utility The following procedure explains how to change the language of Setup Utility. If Setup Utility is not already running, begin at step 1. If Setup Utility is already running, begin at step 2. Open Setup Utility by turning on or restarting the computer.
Page 97: Displaying System Information
Displaying system information The following procedure explains how to display system information in Setup Utility. If Setup Utility is not open, begin at step 1. If Setup Utility is open, begin at step 2. Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup Menu”...
Page 98: Exiting Setup Utility
Exiting Setup Utility You can exit Setup Utility with or without saving changes. To exit Setup Utility and save your changes from the current session: ● If the Setup Utility menus are not visible, press to return to the menu display. Then use the arrow keys to select Exit >...
Page 99: System Configuration Menu
System Configuration menu Select To do this Language Support Change the language of Setup Utility. Button Sound (select models only) Enable/disable the capacitive button tapping sound. Virtualization Technology (select models only) Enable/disable the processor Virtualization Technology. Processor C6 State (select models only) Enable/disable the processor C6 sleep state.
Page 100: Diagnostics Menu
Diagnostics menu Select To do this Hard Disk Self Test Run a comprehensive self-test on the hard drive. NOTE: On models with two hard drives, this menu option is called the Primary Hard Disk Self Test. Secondary Hard Disk Self Test (select models only) Run a comprehensive self-test on a secondary hard drive.
Page 101: Specifications
Specifications Computer specifications Dimensions Depth 22.8 cm (8.98 in) Width 34.8 cm (13.70 in) Height (front to rear) 2.5 to 3.2 cm (0.98 to 1.26 in) Weight (lowest weight configuration) < 2.00 kg (4.42 lbs) Input power Operating voltage 18.5 V dc @ 4.74 A – 90 W Operating current 4.74 A Temperature...
Page 102: Cm (13.3-In) Display Specifications
33.78-cm (13.3-in) display specifications Dimensions Active diagonal size 33.78 cm (13.30 in) Active area 293.38 x 165.02 Resolution 1366 × 768 (HD) Weight 350 g (0.77 lbs) Contrast ratio 500:1 (typical) – BV 300:1 (typical) – AG Luminance 200 nits (typical) Luminance uniformity 1.4 (typical) 1.6 (max)
Page 103: Hard Drive Specifications
Hard drive specifications 500-GB* 320-GB* 250-GB* Dimensions Height 9.5 mm Width 70 mm Weight 101 g Interface type SATA Transfer rate 100 MB/sec Security ATA security Seek times (typical read, including setting) Single track 1.0 ms 1.5 ms 2.0 ms Average 14.0 ms 12.0 ms...
Page 104: Dvd±Rw Supermulti Dl Drive With Lightscribe Specifications
DVD±RW SuperMulti DL Drive with LightScribe specifications Applicable disc Read CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo- CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Write CD-R and CD-RW, DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM Random access time...
Page 105: Blu-Ray Rom With Lightscribe Dvd±R/Rw Supermulti Dl Drive
Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CD-R and CD-RW DVD+R, DVD+R(9), CD-ROM, CD-ROM XA, DVD+RW, DVD-R, DVD-R(9),DVD-RW, MIXED MODE CD, CD-I, CD-I Bridge DVD-RAM (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVDROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R,...
Page 106: System Resource Specifications
System resource specifications You can use Device Manager to get a graphical view of the system resources that control how the devices work on the computer. System resources you can access from Device Manager are direct memory access (DMA) channels, input/output (I/O) ports, interrupt request (IRQ) lines, and memory addresses.
Page 107: Backup And Recovery
Backup and recovery Recovery after a system failure is as complete as your most current backup. HP recommends that you create recovery discs immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Tools provided by the operating system and HP Recovery Manager software are designed to help you with the following tasks for safeguarding your information and restoring it in case of a system failure: Creating a set of recovery discs (Recovery Manager software feature).
Page 108: Creating Recovery Discs
Creating recovery discs HP recommends that you create recovery discs to be sure that you can restore your system to its original factory state if you experience serious system failure or instability. Create these discs after setting up the computer for the first time. Handle these discs carefully and keep them in a safe place.
Page 109: Backing Up Your Information
Backing up your information As you add new software and data files, you should back up your system on a regular basis to maintain a reasonably current backup. Back up your system at the following times: At regularly scheduled times ●...
Page 110: Using Windows Backup And Restore
Using Windows Backup and Restore To create a backup using Windows Backup and Restore, follow these steps: NOTE: Be sure that the computer is connected to AC power before you start the backup process. NOTE: The backup process may take over an hour, depending on file size and the speed of the computer.
Page 111: Restore To A Previous Date And Time
Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning optimally, follow these steps: Select Start > Control Panel > System and Security > System. In the left pane, click System protection.
Page 112: Recovering From The Dedicated Recovery Partition (Select Models Only)
Recovering from the dedicated recovery partition (select models only) NOTE: Computers with an SSD may not have a recovery partition. If the computer does not have a recovery partition, you will not be able to recover using this procedure. Recovery discs have been included for computers that do not have a partition.
Page 113: Connector Pin Assignments
Connector pin assignments Audio-out (headphone) Signal Audio out, left channel Audio out, right channel Ground Audio-in (microphone) Signal Audio signal in Audio signal in Ground Audio-out (headphone)
Page 114: External Monitor
External monitor Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock Chapter 8 Connector pin assignments...
Page 115: Network)
RJ-45 (network) Signal Transmit + Transmit - Receive + Unused Unused Receive - Unused Unused Universal Serial Bus Signal +5 VDC Data - Data + Ground RJ-45 (network)
Page 116: Hdmi
HDMI Signal TMDS data 2+ TMDS data 2 shield TMDS data 2– TMDS data 1+ TMDS data 1shield TMDS data 1– TMDS data 0+ TMDS data 0 shield TMDS data 0– TMDS clock+ TMDS clock shield TMDS clock– No connect DDC clock DDC data Ground...
Page 117: Power Cord Set Requirements
Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
Page 118: Requirements For Specific Countries Or Regions
Requirements for specific countries or regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzerland Taiwan...
Page 119: 10 Recycling
10 Recycling Battery When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for computer battery disposal. Display CAUTION: The procedures in this chapter can result in damage to display components. The only components intended for recycling purposes are the liquid crystal display (LCD) panel and the backlight.
Page 120 Perform the following steps to disassemble the display assembly: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
Page 121 Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Turn the display panel assembly upside-down. Remove all screws that secure the display panel frame to the display panel.
Page 122 Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Turn the display panel right-side up.
Page 123 Remove the backlight cables (1) from the clip (2) in the display panel. Turn the display panel upside-down. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Remove the backlight frame from the display panel.
Page 124 Remove the backlight from the backlight frame. Disconnect the display panel cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel.
Page 125: Index
Index Symbols/Numerics bays display 10 1394 Power Saving 89 battery 13 front 5, 11 hard drive 14 left-side 12 bezel rear 13 AC adapter illustrated 24 right-side 11 identifying 15 spare part number 24, 74 top 6 AC adapter light, identifying 11 Blu-ray ROM with LightScribe DVD computer feet AC adapter, spare part...
Page 126 display cable kit, spare part fan/heat sink assembly number 25, 31 removal 80 keyboard display component recycling 109 spare part number 18, 80 product description 3 display components feet removal 58 illustrated 24 locations 39 spare part number 31 spare part numbers 24 spare part number 39 spare part numbers 18, 58 display enclosure...
Page 127 model name 1 power connector, identifying 11 recovery partition 97 monitor port power cord recovery, system 101 external 12 identifying 15 removal/replacement pin assignments 104 spare part number 27 preliminaries 33 power cord set requirements 107 procedures 38 power cord, spare part restore points 100 navigating in Setup Utility 86 number 28...
Page 128 hard drive 93 webcam module optical drive 94, 95 removal 74 system resources 96 spare part number 24, 31 starting Setup Utility 85 webcam, identifying 10 static-shielding materials 37 Windows applications key, supported discs 98 identifying 9 system board Windows logo key, identifying 9 removal 78 wireless antennas 14 spare part number 31, 32...

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Compaq presario cq32 G32

HP Presario CQ32-100 - Notebook PC Maintenance And Service Manual

1 Product Description

2 External Component Identification

3 Illustrated Parts Catalog

4 Removal and Replacement Procedures

5 Setup Utility (BIOS)

6 Specifications

7 Backup and Recovery

8 Connector Pin Assignments

9 Power Cord Set Requirements

10 Recycling

Index

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Summary of Contents for HP Presario CQ32-100 - Notebook PC

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