Appendix A Troubleshooting - HP t200 Manual

A Troubleshooting
Windows MultiPoint is unable to display the monitor's native or recommended resolutions for some
larger monitors.
Cause
The MultiSeat zero client has a lower maximum resolution
than some larger monitors can display.
Switching from USB to PS/2 mouse or keyboard (and vice versa) requires the stations to be remapped.
Cause
The MultiPoint operating system stores the previous mapping
of keyboards and mice to each display, and it attempts to
continue to use that mapping.
The host USB mouse has failed on some USB ports after re-associating .
Cause
Not all pairs of USB ports on the host PC can be used for a
USB keyboard and mouse.
WMSReserved and SRCShell user accounts are found.
Cause
These user accounts exist on purpose.
Auto-Logon did not work properly.
Cause
The MP2011 Auto-Login feature cannot work if the user
account used does not have a password.
Solution
The maximum resolution supported by the t200 Zero Client is
2048 x 1152.
Solution
Use the Remap all stations feature in the MultiPoint
Manager when changing keyboard or mouse configurations
in any way.
Solution
HP highly recommends using a PS/2 keyboard and a PS/2
mouse on the host PC.
Solution
These user accounts are a critical part of the Windows
MultiPoint 2011 operating system and should not be deleted
or tampered with.
Solution
Set a password on the user account.
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