Solving Printer Problems - HP Pro 3400 Maintenance And Service Manual

Solving Printer Problems

If you encounter printer problems, see the documentation that came with the printer and to the
common causes and solutions listed in the following table.
Table D-8
Printer will not print.
Cause
Printer is not turned on and online.
The correct printer drivers for the application are not
installed.
If you are on a network, you may not have made the
connection to the printer.
Printer may have failed.
Printer will not turn on.
Cause
The cables may not be connected properly.
Printer prints garbled information.
Cause
The correct printer driver for the application is not installed.
The cables may not be connected properly.
Printer memory may be overloaded.
Printer is offline.
Cause
The printer may be out of paper.
160 Appendix D Troubleshooting Without Diagnostics
Solving Printer Problems
Solution
Turn the printer on and make sure it is online.
1. Install the correct printer driver for the application.
2. Try printing using the MS-DOS command:
DIR C:\ > [printer port]
where [printer port] is the address of the printer being
used. If the printer works, reload the printer driver.
Make the proper network connections to the printer.
Run printer self-test.
Solution
Reconnect all cables and check the power cord and
electrical outlet.
Solution
Install the correct printer driver for the application.
Reconnect all cables.
Reset the printer by turning it off for one minute, then turn it
back on.
Solution
Check the paper tray and refill it if it is empty. Select online.