Before Contacting A Service Center - Samsung WB100 User Manual

Before contacting a service center

If you are having trouble with your camera, try these troubleshooting procedures before you contact a service center. If you have attempted
the suggested remedy and are still having problems with your device, contact your local dealer or service center.
When you leave your camera at a service center, be sure to also leave the other components that may have contributed to the malfunction, such as the memory card and battery.
Situation Suggested remedies
• Ensure that the battery is inserted.
• Ensure that the battery is inserted
Cannot turn on the
camera
correctly. (p. 16)
• Replace the batteries.
•
Replace the batteries.
• Your camera may be in Auto Power Off
mode. (p. 96)
The power turns off
suddenly
• The camera may turn off to prevent the
memory card from being damaged due
to an impact. Turn on your camera again.
• The battery may lose power more quickly
in low temperatures (below 0 °C/32 °F).
Keep the battery warm by putting it into
The camera is losing
your pocket.
battery power quickly
• Using the flash or recording videos
depletes the battery quickly.
Situation
Cannot capture photos
The camera freezes
The camera heats up
The flash does not
work
107
Appendixes
Suggested remedies
• There is no space on the memory card.
Delete unnecessary files or insert a new
card.
• Format the memory card.
• The memory card is defective. Get a new
memory card.
• Make sure that the camera is switched
on.
• Replace the batteries.
• Make sure that the battery is inserted
correctly.
Remove the battery and insert it again.
While you use the camera, it may heat up.
This is normal and should not affect your
camera's lifespan or performance.
• The flash option may be set to Off.
(p. 52)
• You cannot use the flash in some modes.