Before Contacting A Service Center - Samsung WB351F User Manual

Before contacting a service center

If you are having trouble with your camera, try these troubleshooting procedures before you contact a service center. If you have attempted the suggested remedy and are still
having problems with your device, contact your local dealer or service center.
When you leave your camera at a service center, be sure to also leave the other components that may have contributed to the malfunction, such as the memory card and battery.
Situation Suggested remedies
Ensure that the battery is inserted.
Ensure that the battery is inserted correctly.
Cannot turn on the camera
(p. 24)
Charge the battery.
Charge the battery.
Your camera may be in Auto Power Off mode.
(p. 142)
The power turns off suddenly
The camera may turn off to prevent the
memory card from being damaged due to an
impact. Turn on your camera again.
The battery may lose power more quickly in
low temperatures (below 0 °C/32 °F). Keep the
battery warm by putting it into your pocket.
Using the flash or recording videos depletes the
The camera is losing battery
power quickly battery quickly. Recharge if needed.
Batteries are consumable parts that must be
replaced over time. Get a new battery if the
battery life is diminishing quickly.
Situation
Cannot capture photos
The camera freezes
The camera heats up
The flash does not work
155
Appendixes
Suggested remedies
There is no space on the memory card. Delete
unnecessary files or insert a new card.
The memory card is not initialized. Format the
memory card.
The memory card is defective. Get a new
memory card.
Make sure that the camera is switched on.
Charge the battery.
Ensure that the battery is inserted correctly.
The camera may freeze unexpectedly if it
malfunctions. Remove the battery and insert it
again.
While you use the camera, it may heat up. This
is normal and should not affect your camera's
lifespan or performance.
The flash option may be set to Off. (p. 70)
You cannot use the flash in some modes.