PC Troubleshooting Guide...
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Table of Contents Repairing Software Problems ............1 PC Repair Overview .................1 Restarting Your PC ..................1 Turning Off Your PC ..................1 Updating Drivers ..................2 Microsoft System Restore ................2 Application Recovery and Driver Recovery ..........2 System Recovery Overview................3 Creating System Recovery Discs ..............4 Creating a Recovery Tools CD..............4 Running System Recovery from Recovery Discs..........5 Running System Recovery from the Hard Disc Drive ........5...
PC Troubleshooting Guide...
• Repairing Software Application Recovery and Driver Recovery • System Recovery Problems NOTE: If you are replacing a hard disk drive, you The PC uses the operating system and installed only have to run the System Recovery. software programs during normal operation. If your PC works improperly or stops because of the software, you may be able to repair it.
Updating Drivers To start a System Restore: 1 Close all open programs. A driver is a software program that allows your PC to communicate with an attached device, such as a 2 Click Start. printer, a hard disk drive, a mouse, or a keyboard. 3 Choose All Programs.
System Recovery provides two recovery options: Do not use the Application Recovery program NOTE: • to reinstall software programs that came on CDs or Standard Recovery — This option recovers DVDs included in the PC box. Reinstall these programs factory-shipped programs, drivers, and the directly from the CDs or DVDs.
• Recovery Discs — Run the recovery from a set of To create System Recovery discs: recovery discs (CDs or DVDs) that you create from 1 Close all open programs. files stored on your hard disk drive. To create 2 Click Start. recovery discs, perform the procedure in the next 3 Choose All Programs.
Running System Recovery from WARNING: The Full System Recovery option Recovery Discs deletes any data or programs that you created or installed after purchase. Be sure This section contains the procedure for performing a to back up any data that you want to keep system recovery from the recovery discs you created onto a removable disc.
Starting System Recovery if the PC is Starting System Recovery if the PC is not responding responding 1 Turn off the PC. Remove the HP Personal Media 1 Turn off the PC. If necessary, press and hold the On Drive if your PC includes one. Disconnect all button until the PC turns off.
Hard Disk Drive Space Troubleshooting HP Pavilion and HP Media Center Desktop PCs with For solutions to problems that may occur when using the Windows XP operating system preinstalled may the PC, refer to the following troubleshooting pages. appear to have a hard disk drive smaller than what is Symptom describes the sign or warning message for stated in the product specifications, documentation, or the type of problem.
Audio Symptom Possible cause Solution No sound is produced. Volume is muted. Press the Mute button on the keyboard to see if the mute feature is turned on. Click Start, and then click Control Panel. Click Sounds, Speech, and Audio Devices, if it is present, and then double-click Sounds and Audio Devices.
CD-ROM, CD-RW, DVD-ROM, or DVD Writer Drive (continued) Symptom Possible cause Solution Cannot remove a CD The PC is turned off. Turn on your PC, and press the Eject button to extend the tray. or DVD disc. • Cannot create (burn) Problem with disc.
CD-ROM, CD-RW, DVD-ROM, or DVD Writer Drive (continued) Symptom Possible cause Solution • Cannot play a music Problem with disc. Use a CD-R, not a CD-RW disc. CD on a stereo. • Try a different brand of disc, or check to see if the brand of disc works with your stereo.
Diskette (Floppy) Drive (Select Models Only) (continued ) Symptom Possible cause Solution Diskette drive cannot save Diskette is full or the file is Use another diskette or compress the file to reduce its size. (write) information to the too big. diskette.
Hard Disk Drive Symptom Possible cause Solution PC seems to be locked up Program in use has stopped Use the Windows Task Manager to close any programs not and not responding. responding to commands. responding or to restart the PC: Press the Ctrl, Alt, and Delete keys on the keyboard at the same time.
Hardware Installation (continued ) Symptom Possible cause Solution New or existing device A hardware device To resolve a device conflict, you may need to disable one of the does not work after conflict exists. devices or uninstall an old device driver: installing a new device.
Internet Access (continued ) Symptom Possible cause Solution Cannot automatically start You must log in to your ISP Log in to your ISP, and start the desired program. Internet programs. before some programs will start. Internet takes too long to Modem is not set up Verify that the correct modem speed and COM port are download Web sites.
Keyboard and Mouse (continued ) Symptom Possible cause Solution Mouse does not Mouse connector is not Turn off your PC using the keyboard: respond to movement properly plugged into the Press the Ctrl and Esc keys on the keyboard at the same or is too slow.
Power Symptom Possible cause Solution PC will not turn on or start. PC is not securely connected to Ensure that cables connecting the PC to the external power an external power source. source are plugged in properly. Green power supply light on When the cables connecting the PC to the external power back of PC is out.
Memory Symptom Possible cause Solution Insufficient memory All memory in the PC is Close all open programs, and then try desired task again. message is displayed. being used by open programs, and memory is Restart your PC: needed for a desired task. Click the Start button.