Diagnostic Programs; Lenovo System Toolbox; Pc-Doctor For Windows Pe - Lenovo 7360APU User Manual

Diagnostic programs

Diagnostic programs are used to test hardware components of your computer and
report operating-system-controlled settings that can cause hardware failures. There
are two diagnostic programs preinstalled on your computer:
v Lenovo System Toolbox (used when the Windows operating system is running)
v PC-Doctor for Windows PE (used when the Windows operating system does not
Notes:
1. You can also download the latest version of the Lenovo System Toolbox and
2. If you are unable to isolate and repair the problem yourself after you run the

Lenovo System Toolbox

The Lenovo System Toolbox is a diagnostic program that works through the
Windows operating system and enables you to view symptoms and solutions for
computer problems, access the Lenovo troubleshooting center, update system
drivers, and review system information.
To run the Lenovo System Toolbox, click Start → All Programs → Lenovo Services →
Lenovo System Toolbox. Follow the instructions on the screen. For additional
information about running the diagnostic program, refer to the Lenovo System
Toolbox help system.
If you still suspect a problem after Lenovo System Toolbox runs successfully, run
PC-Doctor for Windows PE to help you diagnose the computer problem.
The Lenovo System Toolbox also has problem determination aids that determine
software and usage problems.

PC-Doctor for Windows PE

The PC-Doctor for Windows PE diagnostic program is part of the Rescue and
Recovery workspace on each Lenovo computer. Use PC-Doctor for Windows PE if
you are unable to start the Windows operating system or if Lenovo System
Toolbox has not been successful in isolating a possible problem.
Running diagnostics from the Rescue and Recovery workspace
You can run the PC-Doctor for Windows PE diagnostic program from the Rescue
and Recovery workspace. To run diagnostics from the Rescue and Recovery
workspace, do the following:
1. Shut down the operating system and turn off the computer.
2. Repeatedly press and release the F11 key when you turn on the computer.
3. When you hear beeps or see a logo screen, stop pressing the F11 key. The
4. From the Rescue and Recovery workspace, select Launch Advanced Rescue
start)
PC-Doctor for DOS diagnostic programs from:
http://www.lenovo.com/support
See "Lenovo System Toolbox" and "PC-Doctor for DOS" on page 58 for
detailed information.
Lenovo System Toolbox and PC-Doctor for Windows PE, save and print the log
files created by both diagnostic programs. You will need the log files when you
speak to a Lenovo technical support representative.
Rescue and Recovery workspace opens.
and Recovery → Diagnose hardware.
Chapter 6. Troubleshooting and diagnostics
57