Help And Service; Using The Documentation And Diagnostic Programs; Calling For Service - Lenovo 7360APU User Manual

Help and service

This section contains information about obtaining help and service.

Using the documentation and diagnostic programs

If you experience a problem with your computer, see Chapter 6, "Troubleshooting
and diagnostics," on page 55. For information on additional resources to help you
troubleshoot your computer problem, see "Information resources" on page 61.
If you suspect a software problem, see the documentation, including readme files
and online help, that comes with the operating system or application program.
Most computers come with a set of diagnostic programs that help you identify
hardware problems. For instructions on using the diagnostic programs, see
"Diagnostic programs" on page 57.
You can also get the latest technical information and download device drivers and
updates from Lenovo Support Web site at:
http://www.lenovo.com/support

Calling for service

During the warranty period, you can get help and information by telephone
through the Customer Support Center.
These services are available during the warranty period:
v Problem determination - Trained personnel are available to assist you with
v Hardware repair - If the problem is caused by hardware under warranty, trained
v Engineering Change management - There might be changes that are required
These items are not covered by the warranty:
v Replacement or use of parts not manufactured for or by Lenovo or
v Identification of software problem sources
v Configuration of BIOS as part of an installation or upgrade
v Changes, modifications, or upgrades to device drivers
v Installation and maintenance of network operating systems (NOS)
v Installation and maintenance of application programs
Refer to the safety and warranty information that is provided with your computer
for a complete explanation of warranty terms. You must retain your proof of
purchase to obtain warranty service.
For a list of service and support phone numbers for your country or region, go to
http://www.lenovo.com/support and click Support phone list or refer to the
safety and warranty information provided with your computer.
Note: Phone numbers are subject to change without notice. If the number for your
determining a hardware problem and deciding what action is necessary to fix
the problem.
service personnel are available to provide the applicable level of service.
after a product has been sold. Lenovo or your reseller will make selected
Engineering Changes (ECs) that apply to your hardware available.
non-warranted Lenovo parts
country or region is not provided, contact your Lenovo reseller or Lenovo
marketing representative.
Chapter 7. Getting information, help, and service
63