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Solving problems
Before calling for service, perform the following
simple checks for the problems listed. You may save
the time and expense of an unnecessary service
call.
When you switch your phone on, one of
the following messages appears:
Insert SIM
Check that the SIM card is correctly installed.
Phone locked: enter password
The Phone lock feature is enabled. You must enter
the phone's password before you can use the
phone.
Enter PIN
• You are using your phone for the first time. You
must enter the Personal Identification Number
supplied with the SIM card.
• The PIN check feature is enabled. Every time the
phone is switched on, you must enter the PIN. To
disable this feature, use the PIN check menu
option (Menu 4.4.1). See page 112.
Enter PUK
The PIN was entered incorrectly three times in
succession and the phone is now blocked. Enter the
PUK supplied by your network operator.
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