Samsung SGH-E700 Manual page 123

adjusters confirm your claim.
6.9 If Orange believes that you have persistently failed to take
reasonable care of your phone your cover may be
cancelled.
6.10 Orange may at its option require you to return your phone
for examination before a replacement is supplied.
6.11 If Orange has reasonable cause to believe you have made
a fraudulent claim your cover will be cancelled.
6.12 You must provide any assistance and/or information that
Orange reasonably requests in connection with the
replacement of your phone.
6.13 A replacement item will be refused or you will be charged
for any replacement if you have not complied with the
terms of the insurance policy and of Orange Care.
6.14 If your phone is lost or stolen or maliciously damaged
whilst you are abroad you must report the loss or theft to
the relevant local authority and to Orange as soon as
possible but in any event as soon as reasonably
practicable after you discover loss, theft or malicious
damage. A replacement phone will not be sent to you until
you return to the United Kingdom.
6.15 Where a replacement phone is issued under the warranty
the original phone must be returned to Orange.
6.16 You may be charged the recommended retail price of any
battery charger or antenna returned to Orange which is
shown not to be that originally supplied with the phone or
of any phone returned to Orange which is shown to have
been deliberately damaged.
6.17 If your phone is lost or stolen, or maliciously or accidentally
damaged so that it is no longer operable and such lost
theft or damage falls outside these terms and conditions
then Orange may entirely at its discretion agree to sell you
a replacement phone at prevailing replacement phone
prices. The charge for any replacement phone so supplied
will be applied to your Orange account.
6.18 Orange will use its reasonable endeavours to dispatch any
replacement phone to you within 24 hours of agreeing to
13.18