Troubleshooting - VTech CS5123 User Manual

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit
our website at www.vtechphones.com, or call 1 (800) 595-9511; in Canada, call 1 (800) 267-7377.
Problem Suggestion
My telephone does not •
work at all.
•
•
•
•
•
•
LOW BATTERY is
•
displayed on screen. •
•
Make sure the battery is installed and charged correctly (page 3). For optimum daily
performance, return the handset to the telephone base after use.
Make sure the power adapter is securely plugged into an outlet not controlled by a wall
switch.
Make sure the telephone line cord is plugged firmly into the telephone base and the wall jack.
Unplug the unit's electrical power. Wait for approximately 15 seconds, then plug it back in.
Allow up to one minute for the handset and telephone base to synchronize.
Charge the battery in the handset for at least 16 hours.
Remove and reinsert the battery. If that still does not work, it may be necessary to purchase
a new battery.
Disconnect the telephone base from the jack and plug in a working telephone. If this telephone
does not work, the problem is probably in the wiring or the local service. Call your telephone
service provider.
Place the handset in the telephone base or charger for recharging.
Remove and install the battery again and use it normally until fully depleted, then recharge the
handset on the telephone base for 16 hours.
If the above measures do not correct the problem, the battery may need to be replaced.
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