VTech KidiZoom Camera User Manual page 14

Picture is rolling or
has bars or lines
on TV
Cannot save files
The TV picture is
black and white
There is a picture on
the TV, but no sound
If you have a problem that cannot be solved by using this manual, we encourage you to
visit us online or contact our Customer Services Department with any problems and/or
suggestions that you might have. A support representative will be happy to assist you.
Before requesting support, please be ready to provide or include the information below:
• The name of your product or model number (the model number is typically located on
the back or bottom of your product).
• The specific problem you are experiencing.
• The actions you took right before the problem occurred.
Internet: www.vtechkids.com
Phone: 1-800-521-2010 in the U.S., or 1-877-352-8697 in Canada.
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1. Try to adjust the vertical or horizontal hold controls (if
available) on your TV.
1. Check the memory status of both the internal Kidizoom
Camera™ memory and the SD memory card (not
included) if one is inserted into the camera.
2. Check your memory default setting (see procedure in the
Memory Manager section above). If it is set to use an SD
memory card (not included), check to make sure that the
SD memory card is not write-protected.
1. Non-matching color system
Make sure that the TV is set to the correct TV system (e.g.
NTSC or Auto).
2. Cable connection problem
Make sure that the video cable is firmly connected to the
video input of the TV.
1. TV setting
Raise the volume of the TV, and make sure it is not set to
"Mute."
2. Cable connection problem
Make sure that the white and/or red plug is firmly
connected to the audio input of the TV.