Page 1 User Manual Document revision 2011.01 (13. 8. 2010) C opyright AVG Technologies C Z, s.r.o. All rights reserved. All other trademarks are the property of their respective owners. This product uses RSA Data Security, Inc. MD5 Message-Digest Algorithm, C opyright (C ) 1991-2, RSA Data Security, Inc.
Page 2: Table Of Contents
Contents ........................8 1. Introduction ......................8 1.1 AVG Anti-Virus Business Edition 2011 scheme ......................9 1.2 Key features and functions ......................10 1.3 Operating Systems Supported ......................12 1.4 Minimum Hardware Requirements ......................12 1.5 Recommended Hardware Requirements ......................12 1.6 Network Requirements...
Page 3 3.10 UpdateProxy Role ......................39 3.10.1 Update Servers ......................43 3.11 Configuration Overview ........................45 4. AVG Network Installer Wizard Basic Mode ......................45 4.1 Remote Installation on Windows XP Home ......................45 4.2 Recommendations for Components ......................46 4.3 Welcome ......................
Page 4 6.3.2 Scan Results Synchronization ......................110 6.3.3 Station Components States Synchronization ......................111 6.4 Stations ......................111 6.4.1 Non-Compliant Stations ......................111 6.4.2 Stations with AVG Firewall ......................111 6.4.3 New Stations ......................111 6.4.4 Filtering ......................115 6.5 Servers ......................115 6.5.1 AVG Admin servers...
Page 5 6.12.2 Remote Network Installation ........................164 7. AVG Admin Server ........................165 8. AVG Admin Lite ......................165 8.1 AVG Admin Deployment Wizard Lite ......................165 8.1.1 Configuration Overview ......................165 8.1.2 Completion ......................168 8.2 AVG Network Installer Wizard Lite ......................
Page 6 11.3 How to Synchronize Stations ......................229 11.4 How to solve Update related issues ......................230 11.5 How to install AVG remotely on Windows XP Home ......................231 11.6 How to Change User Interface Language ......................233 11.7 How to Control station users actions ......................
Page 7 15.1 Installation ......................256 15.1.1 Firebird Installation ......................256 15.1.2 Database Setup ......................256 15.1.3 AVG Admin Server 9.0 for Linux Installation ......................256 15.1.4 Manual Database Upgrade ......................256 15.1.5 License ......................256 15.1.6 AVG Admin Server 9.0 for Linux Configuration ......................
Page 8: Introduction
Important notice: The document may contain references to other user guides, especially the Internet Security guide. If you are not familiar with the AVG User Interface and AVG advanced/Firewall settings we strongly recommend that you download all relevant guides in advance from the http://www.avg.com/ww-en...
Page 9: Key Features And Functions
AVG Anti-Virus Business Edition 2011 offers the following functions: Remote installation · Using this function you can easily install AVG on all stations in the local network. This remote installation is secured by the AVG Network Installer Wizard – a...
Page 10: Operating Systems Supported
Continuous overview of all network AVG stations’ current status Central control and administration of AVG stations’ configuration AVG Anti-Virus Business Edition 2011 full functionality is provided by the AVG Admin Console, and the AVG DataCenter. If you do not need the full functionality, it is possible to install and deploy only AVG Admin Lite (for installation scripts generation and local update source).
Page 11 MS Windows 7 x64, all editions · The AVG Admin Server for Linux is supported in the Redhat, Suse, Mandriva, Ubuntu, Debian and possibly other i386/x64 based Linux distributions. A V G A nti- V irus Bus ines s E dition 2 0 1 1 © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
Page 12: Minimum Hardware Requirements
512 MB of RAM memory · 1.6. Network Requirements To be able to successfully install AVG on stations remotely, it is necessary to take some steps in advance. Note: If you experience any problems with the remote administration/installation/ connection even after reviewing the chapters below, please try to find the proper answer in the FAQ (Frequently Asked Questions) located at http://www.avg.com/ww-...
Page 13: Ports To Be Allowed For Remote Administration
RPC: Remote Procedure Call · To be able to launch the AVG Agent on the remote station, you need to allow the following ports in the firewall on the station – TCP and UDP port 135. Communication on TCP port number 6150 ·...
Page 14: Migrating Stations From Previous Version
AVG Admin console, you need to allow TCP port 4158 (predefined by default). This port can be changed in the AVG Admin Server configuration and in the AVG User Interface on the station (via upper menu Tools/Advanced Settings Remote Administration).
Page 15: Avg Anti-Virus Business Edition 2011 Installation
2. AVG Anti-Virus Business Edition 2011 Installation In order to be able to remotely install AVG on stations, you must first install AVG 2011 Remote Administration and its components. The whole process consists basically of two steps: Components Installation ·...
Page 16: Avg Admin Lite
2.1.6. Server roles There are two roles that can be deployed after installation on AVG Admin Servers. The selection of roles is a key part of the deployment process that will take place right after product installation. The roles are as follows: DataCenter role ·...
Page 17: Welcome Dialog
2.3. Welcome Dialog The welcome dialog appears in the language of the operating system to which AVG Anti-Virus Business Edition 2011 is being installed. You can switch to another language by using the roll-down menu.
Page 18: License Activation
2.4. License Activation In this dialog enter your License number. Click the Next button to continue. 2.5. Installation Type A V G A nti- V irus Bus ines s E dition 2 0 1 1 © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
Page 19 · This choice installs the product with simplified wizards that contain predefined settings for UpdateProxy role only. The AVG Network Installer Wizard allows only simple script generation. No console for administration will be installed and no AVG DataCenter will be deployed.
Page 20: Custom Options
Note: If you want to use Graphic reports, install the component on the computer where you install AVG Admin Server, and on each computer where you install AVG Admin Console. Graphic reports are generated by the AVG Admin Server and can be viewed from the AVG Admin Console.
Page 21: Installation Complete
For more information see the AVG Admin Deployment Wizard chapter. Note: You must go through this wizard in order to make AVG Anti-Virus Business Edition 2011 function properly. AVG Admin Deployment Wizard Lite · This Wizard will start if you chose Lite Installation in the Installation type dialog.
Page 22 Note: You must go through this wizard in order to make AVG Anti-Virus Business Edition 2011 function properly. Note: If an error occurred during the installation process, or the installation failed, an error dialog appears. In that case copy the available information and contact our technical support team.
Page 23: Avg Admin Deployment Wizard
Using the wizard, you can also configure the AVG Admin Server in order to mirror the AVG updates in a local network. The wizard leads you through the configuration process in a few steps listed in the following summary.
Page 24: Deploying Multiple Updateproxy Roles
The first dialog explains the purpose of the Wizard and briefly describes two main options. Click the Next button to proceed to the next step. Note: We strongly recommend you complete this wizard in order to make the AVG Admin Server run correctly.
Page 25: Datacenter Role
I am deploying the AVG Admin Serve again over an existing database · 3.5. DataCenter Role - First Deployment If you have selected in the Current state of AVG Admin Server step (see chapter Role Selection) the DataCenter Role, and you are deploying the application for the first time, you will experience the following dialog.
Page 26 The Microsoft SQL Server Express Edition is a reduced version of the Microsoft SQL Server, it can serve up to 1000 stations. The product is not a standard part of AVG Anti-Virus Business Edition 2011. Its usage is not limited by any commercial license.
Page 27: Datacenter Role - Repeated Deployment
If you choose a database type that is different to the one you have been currently using, the Wizard can import the contents of the previously exported AVG DataCenter into the newly chosen database type.
Page 28 In the next step you can optionally check the Username and Password checkboxes and fill-in your preferred user name and password that will be required each time you launch the AVG Admin Console, AVG Admin Server Deployment Wizard or process stations update.
Page 29 Note: If you set an username and password here, you should also manually define the same values on all existing stations in order to allow them correctly connect to your Datacenter! Depending on your previous choices, you can continue to one of two dialogs: If you kept the existing database, continue to the UpdateProxy Role chapter.
Page 30 The Microsoft SQL Server Express Edition is a reduced version of the Microsoft SQL Server, it can serve up to 1000 stations. The product is not a standard part of AVG Anti-Virus Business Edition 2011. Its usage is not limited by any commercial license.
Page 31: Datacenter Role - Databases Overview
DataCenter Role - Databases Overview chapter. 3.7. DataCenter Role - Databases Overview Below you will find the overview of individual databases supported by AVG Anti-Virus Business Edition 2011. 3.7.1. Firebird If you have selected the Firebird option, there are no further settings needed and...
Page 32: Ms Sql Server
AVG Admin Server connection) User password - type in a preferred new password for the database (to be · used for AVG Admin Server connection) Continue to the next step - Data Import - by pressing the Next button.
Page 33: Oracle
· for AVG Admin Server connection). User password - type in a preferred new password for the database (to be · used for AVG Admin Server connection). Press the Next button and continue to the next step - Data Import.
Page 34: Mysql 5
· AVG Admin Server connection) User password - type in a preferred new password for the database (to be · used for AVG Admin Server connection) Press the Next button and continue to the next step - Data Import. 3.7.5. MySQL 5 Fill in the following information: Computer name –...
Page 35 MySQL Server 5 uses max_allowed_packet variable to set the maximum size of one packet. Its default value is 1048576 bytes (1 MB) which is too low for AVG Admin Server to work properly in most cases. We strongly recommend to change this value to at least 10 MB.
Page 36: Datacenter Role - Data Import
3.8. DataCenter Role - Data Import Once you confirm your database selection, you can also choose to import some existing data into the newly created database. If your network supports Active Directory, you will experience these two options: Import stations from Active Directory ·...
Page 37: Datacenter Role - Server Access
If you are currently upgrading from the former 9.0 version, you can import your AVG DataCenter 9.0 data in this dialog. For more information please consult Importing Stations and Settings from AVG DataCenter 9.0 chapter.
Page 38 Note: If you set an username and password here, you should also manually define the same values on all existing stations in order to allow them correctly connect to your Datacenter! A V G A nti- V irus Bus ines s E dition 2 0 1 1 © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
Page 39: Updateproxy Role
3.10. UpdateProxy Role This dialog will appear, if you chose to deploy the UpdateProxy role in the Role Selection dialog. You must choose a folder, into which the update files will be downloaded and stored. If the folder does not exist, you will be asked if you want to create it. Click this button to select the folder.
Page 40: Update Servers
3.10.1. Update Servers This dialog lets you choose update servers, from which the update files will be downloaded by AVG Admin Server (for further distribution). If you are unsure about these settings, we recommend keeping the default configuration. If you for some reason do not wish to download Anti-Spam updates, uncheck the Allow downloading of Anti-Spam updates item.
Page 41 URL into the list of update servers applicable for station settings. From the drop down menu select one of the following: Do not write to DC - the currently deployed AVG Admin Server URL will not be · written to any of the DataCenter settings.
Page 42 Check the Update Anti-Spam via AVG Admin Server item to update Anti-Spam database directly via the AVG Admin Server. Note: In order to use this checkbox, it is necessary to move the AVG Admin Server UpdateProxy to the first place in the list. To do so, use the Move up button.
Page 43: Configuration Overview
Confirm your choices by pressing the Deploy button. The deployment process will start. It may take some time, so please be patient. Once the process is completed, click the Finish button to close the Wizard. The AVG Admin Server will then be started.
Page 45: Avg Network Installer Wizard Basic Mode
Note: This chapter describes the standalone version of AVG Network Installer Wizard. As it is also included directly within the AVG Admin Console, it might be more convenient to use it from there. More information can be found in the...
Page 46: Welcome
4.3. Welcome If you have already used the AVG Network Installer Wizard before and saved a customized configuration into a configuration file (available in the final step), you can A V G A nti- V irus Bus ines s E dition 2 0 1 1 © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
Page 47: Installation Method
Remote network installation · This option allows you to install AVG on stations available in the local network (computers selected from the domain, Active Directory, according to IP ranges, imported from a list etc.). You can also use this option for removing stations from a former AVG Datacenter (and moving them to a new one).
Page 48: Remote Network Installation
4.5. Remote Network Installation For proper remote installation, the wizard will first install and start the AVG Agent service on the target station, then transfer the AVG installation files and process the installation accordingly.
Page 49 Name field, do not select the respective check box, and leave the default system settings to be used. Folder with the AVG installation package - type in the full path to AVG · installation package or use this button to select the proper folder.
Page 50 · AVG DataCenter connection string field. If applicable, also enter the Username and Password. If you do not want to manage the stations via the AVG Admin Console, simply uncheck this option. Add new station into group - If you prefer to automatically add new station(s) ·...
Page 51 Note: This option is available only if the current computer is part of a domain. The AVG Agent password section contains a Password field where you can optionally enter a password to protect communication between the wizard and the AVG Agent...
Page 52: All Stations From The Domain
Once set, no operations using the wizard can be performed on the remote stations without knowing the password. The password is related to the AVG Agent service only, and it does not influence any other remote station settings.
Page 53: Enter An Ip Range
Note: If AVG installation is successful, the AVG Agent will be removed and therefore the installation log will not be possible to retrieve. Export stations without AVG to a file - this option will create a file with list of ·...
Page 54 Note: If AVG installation is successful, the AVG Agent will be removed and therefore the installation log will not be possible to retrieve. Export stations without AVG to a file - this option will create a file with list of ·...
Page 55: Import Stations From File
DataCenter chapter. If you choose to install AVG remotely on stations selected from a file, you will see a dialog asking for the file. Locate the file and confirm your choice. The source file format contains one station name per line in simple text format.
Page 56: Select A Single Station
4.5.4. Select a Single Station If you choose to install AVG remotely only on a single station, the following dialog will appear: Click either the Computer name or IP address field and fill in the proper name or IP address.
Page 57: Select From Active Directory
Note: If AVG installation is successful, the AVG Agent will be removed and therefore the installation log will not be possible to retrieve. Export stations without AVG to a file - this option will create a file with list of ·...
Page 58 Note: If AVG installation is successful, the AVG Agent will be removed and therefore the installation log will not be possible to retrieve. Export stations without AVG to a file - this option will create a file with list of ·...
Page 59: Remote Network Installation - Final Steps
Once you are ready to proceed, select the desired stations and click on the Install button to begin remote installation. If you selected only some stations from the list, AVG installation will be performed on these stations only. Otherwise installation will be performed on all listed stations.
Page 60 AVG will then be transferred to the station and installed. You will see on each line, if the installation was successful (however it may take some time to process).
Page 61: Creation Of Avg Installation Script
Click Finish button to close the wizard. 4.7. Creation of AVG Installation Script Selecting the Creation of AVG installation script option, the wizard will create an installation script in a selected directory. The content of the directory can then be used for installation from CD, network folder or copied directly to a station.
Page 62 Name field, do not select the respective check box, and leave the default system settings to be used. Folder with the AVG installation package - type in the full path to the AVG · installation package or use this button to select the correct folder.
Page 63 · AVG DataCenter connection string field. If applicable, also enter the Username and Password. If you do not want to manage the stations via the AVG Admin Console, simply uncheck this option. Add new station into group - If you prefer to automatically add new station(s) ·...
Page 64 Select folder where the installation script file will be stored - Tick this · checkbox and choose a custom directory for storing the installation script. Create a subfolder for AVG 2011 installation files - Tick this checkbox if you · prefer AVG setup files to be stored in a subfolder.
Page 65 This step contains a preview of both setup and configuration files. The first tab contains information about the setup file and the second contains information about the presets. If you have not done so already, fill in the output path in the Select folder where the script will be stored section.
Page 66 You can reuse it when running this wizard again simply by loading the settings at the very beginning. Click the Finish button to close the wizard. There are several options for how to use the produced script file. Here are the two most common examples: To use the script saved to a folder: Copy the whole contents of the previously chosen folder to your station.
Page 67: Avg Network Installer Wizard Advanced Mode
Note: This chapter describes the standalone version of AVG Network Installer Wizard. As it is also included directly within the AVG Admin Console, it might be more convenient to use it from there. More information can be found in the...
Page 68: Welcome
5.1. Welcome If you have already used the AVG Network Installer Wizard before and saved a customized configuration into a configuration file (available in the final step), you can load the settings now by choosing the Load settings button. To revert to the original settings preset by default, press the Default settings button.
Page 69: Installation Method
Remote network installation · This option allows you to install AVG on stations available in the local network (computers selected from the domain, Active Directory, according to IP ranges, imported from a list etc.). You can also use this option for removing stations from a former AVG Datacenter (and transferring them to a new one).
Page 70: Remote Network Installation
5.3. Remote Network Installation For correct remote installation, the wizard will first install and start the AVG Agent service on the target station, then transfer the AVG installation files and process the installation accordingly. Before you proceed, please review the network requirements and exceptions regarding remote AVG installation.
Page 71 Name field, do not select the respective check box, and leave the default system settings to be used. Folder with the AVG installation package - type in the full path to the AVG · installation package or use this button to select the proper folder.
Page 72 In this step, you can choose if you wish to install AVG with default settings or select custom components. Install AVG with default settings - Choose this option if you prefer the default · components to be installed. Select installation components - Select this option to view a tree structure ·...
Page 73 AVG Firewall component, you can choose to enable Windows Firewall as soon as the installation is completed. Reboot the computer after finishing AVG 2011 setup if needed - in certain · cases (Firewall component installation for example) a computer restart may be required to complete the installation process.
Page 74 Setup language - choose a default custom language for AVG installation and · user interface. Select folder where AVG 2011 setup LOG file will be stored - if you prefer a · custom location for setup log files, select it here (the folder must already exist on the target station).
Page 75 If you choose a logging level option other than Logging off, the Log file name field will become active: The Log file name – fill in the name of the log file. The AVG Agent service will store the log files under the selected name on remote stations, where the service should be installed.
Page 76 When there is no response within the specified value in the AVG Agent and wizard communication process, the connection is terminated with an error. If you have a very busy network or the stations with AVG installed are very slow, you can increase this timeout value to prevent connection timeout errors.
Page 77 Once set, no operations using the wizard can be performed on the remote stations without knowing the password. The password is related to the AVG Agent service only, and it does not influence any other remote station settings.
Page 78: All Stations From The Domain
Agent will be removed and therefore the installation log will not be possible to retrieve. Export stations without AVG to a file - this option will create a file with list of · stations that do not contain AVG installation.
Page 79: Enter An Ip Range
5.3.2. Enter an IP Range If you choose to install AVG remotely according to an IP range, the following dialog will appear: You need to specify the scanning range by entering the IP addresses here. In the From field enter a starting IP address and in the To field an ending address. Click the Add button to add the address into the list.
Page 80 Agent will be removed and therefore the installation log will not be possible to retrieve. Export stations without AVG to a file - this option will create a file with list of · stations that do not contain AVG installation.
Page 81: Import Stations From File
Agent will be removed and therefore the installation log will not be possible to retrieve. Export stations without AVG to a file - this option will create a file with list of · stations that do not contain AVG installation.
Page 82: Select A Single Station
5.3.4. Select a Single Station If you choose to install AVG remotely only on a single station, the following dialog will appear: Click either the Computer name or IP address field and fill in the proper name or IP address.
Page 83 Agent will be removed and therefore the installation log will not be possible to retrieve. Export stations without AVG to a file - this option will create a file with list of · stations that do not contain AVG installation.
Page 84: Select From Active Directory
Agent will be removed and therefore the installation log will not be possible to retrieve. Export stations without AVG to a file - this option will create a file with list of · stations that do not contain AVG installation.
Page 85: Remote Network Installation - Final Steps
Once you are ready to proceed, select the desired stations and click on the Install button to begin remote installation. If you select only some stations from the list, AVG installation will be performed on these stations only. Otherwise installation will be performed on all listed stations.
Page 86 AVG should be then transferred to the station and installed. You will see on each line, if the installation was successful (however it may take some time to process).
Page 87: Creation Of Avg Installation Script
Click Finish button to close the wizard. 5.5. Creation of AVG Installation Script Selecting the Creation of AVG installation script option, the wizard will create an installation script in the selected directory. The contents of the directory can then be used for installation from CD, network folder or copied directly to a station.
Page 88 The first step contains an overview of this option. Click Next to continue. During this step it is necessary to define the following installation parameters: License information – type in the license data such as Name, Company, and · A V G A nti- V irus Bus ines s E dition 2 0 1 1 © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
Page 89 Among other features it helps you also to surf the Internet more easily. In this step, you can choose if you wish to install AVG with default settings or select custom components.
Page 90 Select installation components - Select this option to view a tree structure · offering a list of AVG components that can be either installed or uninstalled. From the list of components select: Components that should be installed, and mark them like this...
Page 91 Setup language - choose a default custom language for AVG installation and · user interface. Select folder where AVG 2011 setup LOG file will be stored - if you prefer a · custom location for setup log files, select it here (the folder must already exist on the target station).
Page 92 · AVG DataCenter connection string field. If applicable, also enter the Username and Password. If you do not want to manage the stations via the AVG Admin Console, simply uncheck this option. Add new station into group - If you prefer to automatically add new station(s) ·...
Page 93 Create a subfolder for AVG 2011 installation files - Tick this checkbox if you · prefer AVG setup files to be copied to and stored in a subfolder. Create the AUTORUN.INF file - If you plan to put your script on a CD/DVD or ·...
Page 94 The Save settings button allows you to save the previously selected configuration. You can use it when running this wizard again simply by loading the settings in the very beginning. Click the Finish button to close the wizard. There are several options for how to use the produced script file. Here are the two most common examples: To use the script saved to a folder: Copy the whole content of the previously chosen folder to your station.
Page 95 If the autorun feature is enabled in the station's operating system and you chose to create the autorun.inf file during script preparation, the installation will start automatically. If not, open the removable device disk letter and run the AvgSetup.bat file manually.
Page 96: Avg Admin Console
During startup, the AVG Admin Console automatically tries to connect to the last used AVG DataCenter. If the connection fails, or if you are launching AVG Admin Console for the first time, a dialog window will appear and you will be asked to specify the communication string for the AVG DataCenter connection.
Page 97 AVG Admin Server · runs port is the AVG Admin Server port number. The default port value is 4158. If · the AVG Admin Server uses this default number, it is not necessary to include the number into the communication string.
Page 98: Avg Admin Console Interface Overview
6.2. AVG Admin Console Interface Overview The AVG Admin Console interface is completely customizable allowing users to move or enable/disable individual panels according to their needs. Within the default view, all six panels are visible, in addition to a navigation toolbar and upper menu.
Page 99 Alert Manager events received from stations. The default value is 30 days. In the next section choose, how you wish to secure your AVG DataCenter access: Free access - default settings, that will allow anyone to access the AVG DataCenter (no password is needed).
Page 100 Database export... - This dialog allows you to create a backup file (i.e. export · the DataCenter contents to a file) and save it to a local folder on a computer, from which the AVG Admin Console is running. Exit - Quits AVG Admin Console. ·...
Page 101 Use the Use for Admin Server button to apply the non-compliance conditions to the AVG Admin Server, which means, that these conditions will be used in the AVG Admin Report (available via interface) and when generating non- compliant stations graphic reports).
Page 102 AVG 9.0 settings (applicable if you still have AVG 9.0 stations in your network). Enabling this option will show also virus base and AVG 9.0 versions in the Latest versions panel (menu View/Panels/The latest versions). Refresh... - refreshes all records displayed in the current view section (you can ·...
Page 103 How to maintain the DataCenter database chapter for more information. AVG Admin Server settings... - opens a dialog for editing the AVG Admin Server · settings (For detailed information on AVG Admin Server settings please refer to Configuration/AVG Admin Server Settings chapter) Install AVG on stations...
Page 104: Navigation Tree
Check for updates... - AVG Admin Console automatically, during startup, · checks if a newer version of AVG Admin Console is available. But you can also open this dialog and immediately see if a new version is available. You can also use the link in the dialog to directly download the latest installation package.
Page 105 Within the navigation tree, you will find the following sets: Stations · Servers · Scan results · Events · Notifications · Graphic reports · Licenses · Pending requests · Network Installer · You can find descriptions of individual items in their respective chapters. A V G A nti- V irus Bus ines s E dition 2 0 1 1 ©...
Page 106: Records Section
6.2.3. Records Section Within the central table in the Current view section of the screen you can view data of the group selected in the navigation tree. Some sets may contain a considerable amount of data for a specific view (e.g. station/user information); that is why the relevant data is arranged into groups, and every group can be displayed when you select the corresponding tab.
Page 107: Status Panel
Use F3 keyboard button to jump to the next search result. 6.2.4. Status Panel In this part of the AVG Admin Console main window you can find various system notices and information on the application functionality, communication with AVG stations, detected problems, positive scan results warnings, etc.
Page 108 Show all - The status window will display all messages. · Show errors and warnings - The status window will display only error and · warning messages. Show errors - The status window will display only error messages. · Enable messages filtering ·...
Page 109: Quick Help Panel
View/Panels menu. 6.2.7. The Latest Versions In this part of the AVG Admin Console main window you can find information about the current version of the virus base and AVG. The latest versions panel is located by default in the right of the screen. If the panel is not visible, you can activate it by clicking on The latest versions item in the View/Panels menu.
Page 110: Synchronization Process
60 minutes. To alter the synchronization period for all stations, follow these steps: In the AVG Admin Console select Tools from the upper main menu and choose the Shared settings for stations item. Select the Remote Administration node.
Page 111: Scan Results Synchronization
20 minutes when there is a scan result modification · done by a user on the station in the AVG User Interface (healing, moving to vault etc.). It is also possible to request immediate scan results synchronization from the AVG Admin Console.
Page 112: Non-Compliant Stations
Displays additional information regarding the stations including IP address, MAC address, operating system, restart request etc. Versions tab · Displays information about versions of AVG, virus base, anti-spyware base or anti-spam base on each station. Component states tab · Contains an overview of component states on each station.
Page 113 The conditions are as follows: The AVG version is outdated - a station will be considered as non-compliant if · the AVG version on the station is not up to date. The scanning engine version is outdated - a station will be considered as ·...
Page 114: Stations With Avg Firewall
Confirm your choice by clicking the OK button or close it by pressing Cancel. 6.4.2. Stations with AVG Firewall The Stations with AVG Firewall group contains a list of all network stations with firewall enabled. Double click your mouse or press the Enter key to open the Firewall configuration Dialog.
Page 115: Servers
The Servers item contains an overview of all deployed servers and stations with an AVG application server component installed. A V G A nti- V irus Bus ines s E dition 2 0 1 1 © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
Page 116: Avg Admin Servers
6.5.1. AVG Admin servers This item displays a list of AVG Admin servers installed. Double clicking on any server will open a configuration dialog for the given server and allow you to change configuration of the server. More information on other options and settings can be found in the...
Page 117 If you right click on a station in the Application Servers view, you can choose from the following options: Delete station - will delete the station from the AVG DataCenter. · Station overview - will launch a station overview dialog that contains well ·...
Page 118: Filtering
Synchronize settings - will ask for immediate synchronization of stations' · settings with the AVG DataCenter. Show logs of server plugin - displays logs of the selected server component. · You can choose a custom date range. Use the Reload button to display the most current results.
Page 119: Scan Results
Insert a custom station IP address, that you want to filter out. Station operating system · Insert a custom operating system name or its part, that you want to filter out. For example to display only all stations with Windows Server 2003 installed, input the following string: *Server 2003* Infected stations...
Page 120 within the other reports. Update scan results - will synchronize all selected scan results again. · Scan Result details · Use this option to view specific scan results: Depending on the viruses found, more tabs may be displayed. Each tab contains a list of findings (i.e.
Page 121: Filtering
If the station is not currently active (i.e. is not connected to the AVG Datacenter), all pending operations will be processed next time the station connects. Once you request an action, then if the AVG station is active, it will try to find the requested test result and process all selected infections.
Page 122: Events
Switch off all filters. Note: All filters are case insensitive! 6.7. Events The Events item allows you to view individual events sent to AVG DataCenter as defined in the Alert Manager (see Configuration/Alert Manager Settings for more information).
Page 123: Filtering
Available right-click context menu options are as follows: Event details - displays details of the event. · Mark as read - marks the event as read. · Delete selected events - removes chosen events. · 6.7.1. Filtering You can apply various listing filters to the current view. The filters are available by default from the bottom left Filter panel.
Page 124: Notifications
AVG Admin Console. Note: Proper dispatch of e-mail notifications requires correct SMTP server definition on the Configuration / AVG Admin Server Settings / E-Mail tab. To activate a notification you need to right click on its line and from the context menu select Active.
Page 125: Condition Tab
6.8.1. Condition Tab On this tab you can customize under which conditions the notification should be sent. Check the Send a notification message when the condition is fulfilled checkbox to receive an e-mail once the above mentioned parameters or the condition generally is met.
Page 126: Message Tab
6.8.2. Message Tab On this tab you can customize the notification message itself. If the AVG Admin Server is not configured properly for sending e-mail messages, you should correct the settings by clicking the AVG Admin Server settings button. More...
Page 127 To use a variable (macro), simply click Insert macro button located next to each message part. The variable will be converted to a real value once the message is sent from the AVG DataCenter. The possible variables (macros) are as follows: %AVG_StationName% - name of the station.
Page 128: Graphic Reports
Note: As Graphic reports are generated by the AVG Admin Server, report generation will only work if installed on a computer where AVG Admin Server is also installed. The Graphic reports allow users to quickly and easily generate well arranged reports.
Page 129 Non-compliant stations - shows stations in a non-compliant state according to · conditions available from the View/Non-compliance conditions menu. Stations by AVG Version - shows all stations sorted by AVG version. · Available parameters: Type of Chart - choose the requested chart type (default selection is pie chart).
Page 130 selecting data (last day, last week, last month, last year, unlimited). Time interval to - specify the ending of the time interval for selecting data (last day, last week, last month, last year, unlimited). Include only threats - choose to include confirmed/unconfirmed or all threats.
Page 131: Report Schedules
The Report Schedule is active - use this function to activate or disable · selected report(s). Remove - removes selected reports from AVG DataCenter. · By default, there are no schedules available. To prepare a new scheduled report, right-click in the Report schedules area and select the Define a new schedule item from the menu.
Page 132 Note: You can generate reports also from the Stations/Servers/Groups view group simply by selecting a station or stations and choosing Generate new report from the right-click context menu. A new dialog will come up: Fill in the Name and Description. Proceed to the next dialog by pressing the Next button.
Page 133 From the rollover menu select which template you want to use for your report. On the left choose which groups should be included and on the right choose individual stations for the report. If there are additional parameters available for the selected report, fill in the requested values, or leave the default values.
Page 134 In this dialog choose which columns you wish to include in your report. Click the Select all button to include all columns or use the Select default button to keep the default one. To change the order of the columns, first select the desired column you wish to move and choose the appropriate action: Move to top - moves the selected column to the first place.
Page 135 In this dialog, choose whether you want to generate the report only once in the selected time, or to generate the report periodically: Generate once at a specific time - choose the exact time and date of · generation. Generate periodically - Choose a Period (daily, weekly, monthly) of generation ·...
Page 136 AVG Admin Server (E-mail tab). Click on the AVG Admin Server settings to configure the SMTP/E-mail settings now. Note: To learn more about configuring the AVG Admin Server settings for sending E- mail, see the E-mail tab topic in the Configuration/AVG Admin Server Settings chapter.
Page 137: Generated Reports
6.9.3. Generated Reports This group contains a list of all currently generated reports. To open a report, right-click on the chosen line and from the context menu select the Show item. To delete a report right-click on the chosen line and from the context menu select the Remove item.
Page 138: Licenses
Synchronization process chapter. 6.11. Pending Requests This item allows you view all currently pending requests sent from the AVG Admin Console. You can also delete them by right-clicking on them and selecting Delete selected requests from the context menu. A V G A nti- V irus Bus ines s E dition 2 0 1 1 © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
Page 139: Filtering
Note: This option serves only for network installation. If you prefer to create an installation script, you need to use the standalone AVG Network Installer Wizard. To add a new stations for remote installation, simply right-click on the Network installer node name and from the context menu select Add new stations.
Page 140: Network Scanning
Show network scan progress · Displays an overview of the network scanning process. Use the Abort button to stop the scanning process. The Pause button will temporarily stop the process (use Continue button resume the scanning). Export all station list - allows you to export the list of added stations into a . ·...
Page 141 Once set, no operations using the wizard can be performed on the remote stations without knowing the password. The password is related to the AVG Agent service only, and it does not influence any other remote station settings.
Page 142 When there is no response within the specified value in the AVG Agent and wizard communication process, the connection is terminated with an error. If you have a very busy network or the stations with AVG installed are very slow, you can increase this timeout value to prevent connection timeout errors.
Page 143 If you choose to add all stations from the domain, the network scanning dialog will appear: The dialog displays an overview of the network scanning process. You do not have to wait for it to stop scanning - simply close it by using the Close button and continue working with the Console.
Page 144 If you choose to add stations according to an IP range, the following dialog will appear: You need to specify the scanning range by entering the IP addresses here. In the From field enter a starting IP address and in the To field enter an ending address. Click the Add button to add the address range into the list.
Page 145 The dialog displays an overview of the network scanning process. You do not have to wait for it to stop scanning - simply close it by using the Close button and continue working with the Console. To open this dialog again, simply right-click on the Network installer node name and from the context menu select Show network scan progress The dialog allows you to stop the scanning process by using the Abort button.
Page 146 The dialog displays an overview of the network scanning process. You do not have to wait for it to stop scanning - simply close it by using the Close button and continue working with the Console. To open this dialog again, simply right-click on the Network installer node name and from the context menu select Show network scan progress The dialog allows you to stop the scanning process by using the Abort button.
Page 147 Click either the Computer name or IP address field and fill in the proper name or IP address. Confirm your choice by clicking the OK button. The Network scanning window will open: The dialog displays an overview of the network scanning process. You do not have to wait for it to stop scanning - simply close it by using the Close button and continue working with the Console.
Page 148 6.12.2. Remote Network Installation As soon as you add stations for remote installation, the AVG Admin Server starts checking their state - you can instantaneously see if the scanned station is online, if there is AVG or AVG Agent already installed and their version.
Page 149 When there is no response within the specified value in the AVG Agent and wizard communication process, the connection is terminated with an error. If you have a very busy network or the stations with AVG installed are very slow, you can increase this timeout value to prevent connection timeout errors.
Page 150 Also, you need to know a logon username with administrator privileges. On stations running the MS Windows XP Home the AVG installation must be done manually, or using the login script and the AVG Agent service (for details please refer to chapter Remote Installation on Windows XP Home).
Page 151 If you have already used the wizard before and saved a customized configuration into a configuration file (available in the final step), you can load the settings now by choosing the Load settings button. To revert to the original settings preset by default, press the Default settings button.
Page 152 For proper remote installation, the wizard will first install and start the AVG Agent service on the target station, then transfer the AVG installation files and process the installation accordingly. Before you proceed, please review the network requirements and exceptions regarding remote AVG installation.
Page 153 Name field, do not select the respective check box, and leave the default system settings to be used. Selection of AVG installation package - you can either keep the default · settings (and let the Admin server download the newest package for you) or choose from the roll-down menu a custom path.
Page 154 · AVG DataCenter connection string field. If applicable, also enter the Username and Password. If you do not want to manage the stations via the AVG Admin Console, simply uncheck this option. Add new station into group - If you prefer to automatically add new station(s) ·...
Page 155 AVG Agent, once installed, will automatically create a communication rule and allow its execution and network communication. Note: This chapter describes the advanced setup of Network Installer available from the AVG Admin Console. If you prefer to configure less details, proceed to the Basic Remote Network Installation chapter.
Page 156 If you have already used the wizard before and saved a customized configuration into a configuration file (available in the final step), you can load the settings now by choosing the Load settings button. To revert to the original settings preset by default, press the Default settings button.
Page 157 For proper remote installation, the wizard will first install and start the AVG Agent service on the target station, then transfer the AVG installation files and process the installation accordingly. Before you proceed, please review the network requirements and exceptions regarding remote AVG installation.
Page 158 Name field, do not select the respective check box, and leave the default system settings to be used. Selection of AVG installation package - you can either keep the default · settings (and let the Admin server download the newest package for you) or choose from the roll-down menu a custom path.
Page 159 · AVG DataCenter connection string field. If applicable, also enter the Username and Password. If you do not want to manage the stations via the AVG Admin Console, simply uncheck this option. Add new station into group - If you prefer to automatically add new station(s) ·...
Page 160 In this step, you can choose if you wish to install AVG with default settings or select custom components. Install AVG with default settings - Choose this option if you prefer the default · components to be installed. Select installation components - Select this option to view a tree structure ·...
Page 161 AVG Firewall component, you can choose to enable Windows Firewall as soon as the installation is completed. Reboot the computer after finishing AVG 2011 setup if needed - in certain · cases (Firewall component installation for example) a computer restart may be required to complete the installation process.
Page 162 Setup language - choose a default custom language for AVG installation and · user interface. Select folder where AVG 2011 setup LOG file will be stored - if you prefer a · custom location for setup log files, select it here (the folder must already exist on the target station).
Page 163 Stations/Non-compliant stations. Also, on Windows XP SP2/Windows 7/Vista or possibly higher with Windows Firewall enabled the AVG Agent, once installed, will automatically create a communication rule and allow its execution and network communication.
Page 164: Avg Admin Server
AVG DataCenter using the TCP protocol (or the HTTP protocol, to be exact) that is a part of each Windows operating system installation. Therefore, the AVG stations do not need any other third party component to be able to connect to the remote administration system.
Page 165: Avg Admin Deployment Wizard Lite
- only allows AVG Installation Script · creation. In order to install and use only the AVG Admin Lite features, you must have chosen the Lite Installation option during the AVG Anti-Virus Business Edition 2011 installation process (For more information see chapter Installation type).
Page 166 You can also tick the Send server dumps automatically to analysis checkbox in order to send potential AVG Admin Server crash dumps directly to our technical support for further analysis. A V G A nti- V irus Bus ines s E dition 2 0 1 1 © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
Page 167 If everything went smoothly, you will see a dialog similar to the one above. Click Finish to close the Wizard and continue to the AVG Network Installer Wizard Lite. A V G A nti- V irus Bus ines s E dition 2 0 1 1 © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
Page 168 8.2. AVG Network Installer Wizard Lite The AVG Network Installer Wizard Lite will quickly guide you through the AVG script creation process. The script can then be used to install AVG on your stations. A V G A nti- V irus Bus ines s E dition 2 0 1 1 © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
Page 169: Installation Settings
Alternatively you may check the Name and/or Company checkboxes and fill in the appropriate values. Use the License number change button to input a new license number for AVG installations. A V G A nti- V irus Bus ines s E dition 2 0 1 1 © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
Page 170 In this dialog you need to choose, where the installation script will be saved. If the location does not contain the latest AVG installation package, the wizard will try to download the file from the Internet once you click the Next button. In such a case please make sure your Internet connection is available.
Page 171 8.2.3. Completion If the script creation proceeded successfully, you will see a dialog similar to this one. Click the Finish button to close the wizard. To use the script saved to a folder: Copy the whole contents of the previously chosen folder to your station. Note: If you used a network folder for storing the script, you can navigate to that folder directly over the network.
Page 172 Once the installation is completed, the window will close automatically. Note: You may also consider creating and distributing an AVG installation clone. For more information please consult the AVG Settings Manager chapter below. A V G A nti- V irus Bus ines s E dition 2 0 1 1 © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
Page 173: Avg Settings Manager
Apply configuration from file to AVG on this computer · Use this button to open an AVG configuration file (.pck) and apply it to the local installation of AVG. Store local AVG configuration to a file ·...
Page 174 Clone AVG installation · This option allows you to make a copy of the local AVG installation by creating an installation package with custom options. The clone includes most of the AVG settings with the exception of the following:...
Page 175 Allowed items (see above). Once finished, there should be AvgSetup.bat available in the chosen folder along with other files. If you run the AvgSetup.bat file, it will install AVG according to the parameters chosen above.
Page 176: General Control And Priority Levels
10. Configuration This chapter contains a description of configuration options for different parts of AVG Anti-Virus Business Edition 2011. 10.1. Shared Settings for Stations/Groups This dialog allows you to define shared settings for stations. The options are exactly the same as on the station with few exceptions described in the chapters below. If...
Page 177 The Alert Manager settings are available only from AVG Admin Console (i.e. not visible on AVG station). Here you can select, which events you wish to be sent to the AVG DataCenter and displayed in the AVG Admin Console (section Events).
Page 178 This dialog displays an overview of the enabled event actions. You can set the events parameters using the sub tree items. You can also select from the roll down menu the language you prefer to display the default texts of rules. The sub tree items are as follows: Sending to e-mail ·...
Page 179 This sub tree item enables you to specify which types of events should be sent to the AVG DataCenter (and later on displayed through AVG Admin Console - Events view). Available events are shown in the dialog; mark the respective checkbox to include the event.
Page 180 Update checked · Update finished · AVG Startup · AVG shutdown · AVG component was unexpectedly terminated · License number changed · Identity Protection - a malware was detected · Identity Protection - the allowed list was changed · Identity Protection - an object was restored from the quarantine ·...
Page 181 Delay of processing specific pending requests after station startup - · choose how long should the AVG Admin Server wait before it starts processing the pending requests for a station that just became available. Synchronize firewall settings - If you do not require Firewall settings ·...
Page 182 10.1.4. Allowed Actions Allowed actions are items, that can be enabled or disabled for usage on a station from the AVG Admin Console. The configuration can be set either in the Shared Settings for groups/stations or individual station settings. The feature is accessible from the Remote Administration item in the main tree as Allowed actions.
Page 183 Creating new PUP exceptions - if unchecked, it will disallow users on the · station to create a new exception for potentially unwanted programs. AVG user interface access - if unchecked, it will disallow users on the station · to access AVG user interface.
Page 184: Configuration Copying
10.1.5. License The License settings are available only from AVG Admin Console. You can set the following options: Owner name - enter a required name of the owner. · Company - enter a required company name. · License number - enter a required license number.
Page 185 In the left tree right-click on the chosen subitem under Schedules item and from the context menu choose Copy to. A new dialog will appear: A V G A nti- V irus Bus ines s E dition 2 0 1 1 © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved. 1 8 5...
Page 186 From the drop-down menu select where do you wish the configuration to be copied. You can choose Shared settings in Groups, Stations, Shared settings for application servers or Application servers. If you select Stations option, the from group drop-down menu will become available, where you can choose a group, from which the stations will be listed.
Page 187: Moving Values To Groups/Servers
C:\Documents and Settings\<current user> Where current user represents a user logged during the scanning process. Shared Documents: <DocAll> · The following location will be scanned: C:\Documents and Settings\All Users Program Files: <Prg> · The program files (e.g. C:\Program Files\) location will be scanned. Windows folder: <WinDir>...
Page 188 Open the Shared settings for stations and choose a configuration dialog with the value(s) you wish to move: In order to move a predefined value to all other group settings, right-click on the chosen checkbox and from the context menu select Move value to groups. You should see a changed lock icon next to the chosen configuration item: To transfer the chosen setting to other group settings click OK or Apply button.
Page 189 Anti-Spam updates directly from Mailshell servers and then use AVG Admin server to distribute them among your stations. The downloading of Anti-Spam updates can be switched off/on from the AVG Admin Server settings dialog, UpdateProxy tab.
Page 190 AVG Admin Console, upper menu Tools/Shared settings for stations item. Then select Anti-Spam/Advanced Settings/Internet connection. In the Proxy server dialog insert your AVG Admin Server address including port number (default value is 4158). If your AVG Admin Server uses username and password, open also the Proxy authentication dialog and input the correct username and password.
Page 191 · The following subchapters describe Firewall settings available from AVG Admin Console. A V G A nti- V irus Bus ines s E dition 2 0 1 1 © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
Page 192 10.2.1. Setting Items as Mandatory You can set the whole configuration as mandatory by checking the Set whole configuration as mandatory checkbox available in the General information dialog. Additionally, you can set certain individual or all settings within profiles as mandatory - to do so simply select the required profile and in the main section click the Set button to mark all items as mandatory.
Page 193 10.2.2. Profiles Firewall profiles can be renamed/deleted/duplicated or imported only within the Shared Firewall settings. The chosen set of profiles is then automatically applied to all other Firewall settings sets (i.e. individual stations and groups). Note: The bold highlighted profile name does indicate, that the profile is set as mandatory.
Page 195 If you require more detailed information on configuration of other items, we recommend you to consult the AVG E-mail Server Edition User Guide available to download from http://www.avg.com/ww-en...
Page 196 Options available for Anti-Spam Server for MS Exchange are exactly the same as on the station (although the predefined default settings are different). Should you require more information about individual options, please consult the AVG Internet Security or E-Mail Server User Guide available to download from http://www.avg.com/ww-en...
Page 197 10.3.3. E-mail Scanner for MS Exchange (routing TA) This item contains settings of the E-mail Scanner for MS Exchange (routing transport agent). The Basic Settings section contains the following options: Enable component - uncheck to disable the whole component. · Language - select preferred component language.
Page 198 Report enhanced set of Potentially Unwanted Programs - check to detect · extended package of spyware: programs that are perfectly ok and harmless when acquired from the manufacturer directly, but can be misused for malicious purposes later, or programs that always harmless but might be unwanted (various toolbars etc.).
Page 199 Background scanning is one of the features of the VSAPI 2.0/2.5 application interface. It provides threaded scanning of the Exchange Messaging Databases. Whenever an item that has not been scanned with the latest AVG virus base update is encountered in the users’ mailbox folders, it is submitted to AVG for Exchange Server to be scanned.
Page 200 A specific low priority thread is used for each database, which guarantees other tasks (e.g. e-mail messages storage in the Microsoft Exchange database) are always carried out preferentially. Proactive Scan (incoming messages) · You can enable or disable the proactive scanning function of VSAPI 2.0/2.5 here. This scanning occurs when an item is delivered to a folder, but a request has not been made by a client.
Page 201 when acquired from the manufacturer directly, but can be misused for malicious purposes later, or programs that always harmless but might be unwanted (various toolbars etc.). This is an additional measure that increases your computer security and comfort even more, however it can possibly block legal programs, and is therefore switched off by default.
Page 202 10.3.6. Document Scanner for MS SharePoint This item contains settings of the Document Scanner for MS SharePoint. The Logging settings section: Log file size - choose a preferred size of the log file. Default value: 100 MB. · The Scanning properties section: Use Heuristics - check this box to enable heuristic analysis method during ·...
Page 203 types of spyware, always keep the previous box checked. Scan inside archives - check this option to let the scanner look also inside · archived files (zip, rar, etc.) The Reporting section allows you to choose which items should be reported during scanning.
Page 204 10.3.7. Detection Actions In the Detection actions sub-item you can choose automatic actions that should take place during the scanning process. The actions are available for the following items: Infections · PUP (Potentially Unwanted Programs) · Warnings · Information · Use the roll-down menu to choose an action for each item: None - no action will be taken.
Page 205 check the Mark subject with... box and fill-in a preferred value. Note: The last mentioned feature is not available for E-mail Scanner for MS Exchange VSAPI and Document Scanner for MS Sharepoint settings. 10.3.8. Mail Filtering In the Mail Filtering sub-item you can choose which attachments should be automatically removed, if any.
Page 206 AVG Admin Server status. Double click on the icon to open the AVG Admin Server Monitor dialog with basic information on the server activities. If there is no icon available, you can start the AVG Admin Server Monitor from the Windows start menu All programs/AVG Remote Administration by selecting AVG Admin Server Monitor.
Page 207 10.4.1. General tab This tab offers the following options: License section · Click the Change button to insert a new license number and/or your personal/ company details. This license number must correspond to the network license, i.e. the remote administration support must be active. Connection section ·...
Page 208 In this section you should fill in a chosen username and password for access to the AVG DataCenter. The values are optional, but we recommend setting them up to increase security. Note: This username and password apply for connecting stations to the AVG DataCenter.
Page 209 · This engine can serve over 1000 stations in large networks. It is not a standard part of AVG Anti-Virus Business Edition 2011 and its usage is bound to the Microsoft SQL Server license. To change the database name insert a custom value into the Database name field.
Page 210 Perform regular database backups - if checked, the AVG Admin Server will · automatically create the database backup. You can choose when to do the backups and how often. The backup files are stored in the following location: C:\Documents and settings\All users\Application Data\AVG10\Admin Server Data\AutoDatabaseBackup The folders are named in the format YEAR-MM-DD TIME for easier differentiation.
Page 211 Move up - allows you to increase the priority of a server. Move down - allows you to decrease the priority of server. You can also check or uncheck certain entries. The AVG Admin Server will consider only checked entries.
Page 212 10.4.4. E-mail tab This tab offers the following options: To be able to send Graphic reports by e-mail or receive notifications, you need to configure this tab first. Note: The crucial fields to be filled are located in the Server for sending e-mails (SMTP) section (see below).
Page 213: Connection String
If the AVG Admin Server is running, a dialog will prompt you to restart the server (note that the server will be inaccessible for some time during the restart).
Page 214: Proxy Server
Within the AVG Anti-Virus Business Edition 2011, you have basically two options for proxy server usage: Use your own proxy server to connect to the AVG update servers. In this case, you need to define the proxy server settings for all your stations. To do so,...
Page 215: Context Menu
Use proxy server option. Fill in your proxy server details and press OK to confirm your choice. 10.7. AVG Admin Console 10.7.1. Context Menu If you right-click on the Stations item in the left tree a new context menu will appear...
Page 216 If you are using the Full access control feature (DataCenter upper main menu of the AVG Admin Console, DataCenter settings menu item) and have at least one user account created, you can use this feature to set access rights to the selected group of stations.
Page 217 Firewall settings - will open the Firewall settings for station dialog. · Synchronize settings - will ask for immediate synchronization of stations' · settings with the AVG DataCenter. Show E-mail Scanner and Anti-Spam components statistics - opens · statistics for E-mail Scanner and Anti-Spam components.
Page 218 Refresh - obtains the most recent information about scans from the · station. Start - starts the selected scans on the remote station. · Resume - resumes the selected scans on the remote station. · Pause - pauses the selected scans on the remote station. ·...
Page 219 This dialog allows you to find out, which stations are available (online) and which are not (offline). You will see each station's state in the column to the right of its name. To check availability again, press the Check again button, or double- click the station's name.
Page 220 Delete - use this button to delete the selected threat(s). Prepare for analysis If you suspect or know that a file or files were incorrectly marked by AVG as infected or dangerous on one of your stations, you can use this function to send such file(s) for virus analysis to AVG VirusLab.
Page 221 Gather diagnostic data - asks the selected station for diagnostic data which · you can either send directly to the AVG Technical support or save locally for further processing: Click the Next button to start downloading the diagnostic data. It may take a while to download all the necessary data, so please be patient.
Page 222 Fill in your e-mail address and briefly describe your problem with the station to the next field. If you need to enclose some additional files (e.g. a screenshot or some logs previously requested by AVG Technical support), use the Attach button to choose them now. To remove an unwanted attachment, select it and use the Remove button.
Page 223: Sidebar/Desktop Gadgets
Press the Enter button to confirm the creation of the group Immediately after creating the group, a new shared settings object is created in the AVG DataCenter that can be further edited. All members of the new group then automatically share this object’s configuration.
Page 224 To enable it, simply navigate to the Gadgets section of your Windows (usually right- click on the desktop and from the context menu select Gadgets item). From the screen select AVG Remote Administration gadget (AVG logo) and drag it to your desktop where convenient.
Page 225: How To Connect Stations To Avg Datacenter
(manually) to the AVG Anti-Virus Business Edition 2011. This option can be used for all Windows platforms. To be able to successfully manage your AVG stations remotely, you must include the Remote Administration component during the AVG installation process. Once this component is correctly installed, you must manually specify the correct AVG DataCenter Connection String.
Page 226 Note: You can also insert the AVG DataCenter connection string directly during AVG installation on the station. To insert the string on the station, open the AVG User Interface and navigate to the Advanced settings (via upper menu Tools/Advanced Settings). Select Remote Administration group.
Page 227: How To Migrate Stations From/To Different Datacenter
Finish the deployment process as usual. 11.2.2. Migrating Stations to another AVG DataCenter In order to move your stations to a different AVG Datacenter you need to firstly deploy the AVG Admin Server to a different computer (if you have not done so already).
Page 228 To reflect the new settings of your stations, follow these steps: In the AVG Admin Console select Tools from the upper main menu and choose the Shared settings for stations item. Select the Remote Administration. Fill in the new server address and port number. Close the dialog by clicking the OK button.
Page 229: How To Synchronize Stations
First try to update the stations manually to see, if the stations are responding correctly. To do so, in the AVG Admin Console right-click on the Stations node or a particular station in stations view and from the context menu select All tasks/Ask to perform virus database update item.
Page 230: How To Install Avg Remotely On Windows Xp Home
Internet connection is working correctly, try to check the AVG Admin Server status page first. To do so open your AVG Admin Server IP address or domain name with the correct port number (default is 4158) in your web browser. For example:...
Page 231: How To Change User Interface Language
Once done, navigate to the folder where you saved the AVG Agent on your station and run the following command: avgagent.exe -install -start Once the AVG Agent is installed, you will be able to proceed with remote installation of AVG. More information on remote installation can be found in the...
Page 232 From the Windows Start menu choose Run and enter your requested component with path and appropriate parameter. For example: Note: We assume that you have installed AVG to the following destination: C:\Program Files\AVG\AVG10 Admin\ If not, change the paths below accordingly.
Page 233: How To Control Station Users Actions
Status Window and at the same time, the request is stored within the AVG DataCenter. Then the station is notified about the request and if it is online, it will start processing it immediately.
Page 234: How To Manage Access Rights
Duplicated requests · If a same request is sent multiple times to a station, it is not stored in AVG DataCenter and the station will only process the first one. This applies also to offline stations. In other words there is no need to send more than one request, since the duplicated requests are disregarded.
Page 235 At the bottom of the dialog choose Full access control option. A new dialog will appear: A V G A nti- V irus Bus ines s E dition 2 0 1 1 © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved. 2 3 5...
Page 236 The Account list section contains list of currently available usernames and their states. By default, there is only one account available - administrator with a blank password. If you intend keeping this account for further use, we strongly recommend to choose a proper password first (see below how to do this). The right-mouse button context menu has the following options: Active ·...
Page 237 Windows system login name. If you then logon to Windows under this username, you will also be able to login to the AVG DataCenter without entering any password. Note, that the account name or password does not have to be the same, as the Windows system login name.
Page 238: How To Maintain The Datacenter Database
No access option. 11.10. How to maintain the DataCenter database AVG DataCenter database maintenance is easy due to predefined scripts, that can be easily accessed from the Tools/Database Maintenance upper menu. The predefined scripts are as follows: Unify stations with equal identification ·...
Page 239: List Of Avg Setup Parameters
This option is recommended only to advanced users. 11.11. List of AVG Setup Parameters The following tables contain list of AVG setup parameters that can be used by advanced users to customize the AVG installation (i.e. by editing the produced installation scripts or by creating new ones).
Page 240 UILevel=silent SelectedLanguage=1033 Note: MFA abbreviation stands for MSI Front-end application, provides GUI for MSI installation and supervises it. It accepts parameters mentioned below, either on command line or in MFA configuration file (if not stated otherwise). There are several types of parameters, the individual usage is marked in brackets with either one of these options: Boolean - requires a numerical value limited to 0 or 1 (true/false).
Page 241 EnableWinFW Switches on the Windows Firewall. If AVG Firewall is installed, this parameter will be ignored. DisableWinFW Switch off the Windows Firewall. A V G A nti- V irus Bus ines s E dition 2 0 1 1 © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
Page 242 AVG Anti-rootkit fea_AlertMg AVG Alert manager fea_SysTool AVG System tools fea_Client AVG Remote Administration library fea_SetMgr AVG Settings Manager LanguagesFea All languages (or languages allowed for the product) A V G A nti- V irus Bus ines s E dition 2 0 1 1 © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
Page 243 EmailPluginsFea AVG e-mail plug-ins fea_Emails__Bat AVG E-mail plug-in for TheBat! fea_Emails__Outlook AVG E-mail plug-in for Microsoft Outlook fea_Emails__Thunder AVG E-mail plug-in for Mozilla Thunderbird fea_Emails__EMC AVG E-mail scanner fea_AntiSpm AVG Anti-spam fea_Office Plug-in for MS Office 2000 - 2007 fea_SrvAddI__ExAS...
Page 244 1046 Brazilian Portuguese 2070 Portuguese (Portugal) 1045 Polish 2074 Serbian 1051 Slovak 1034 Spanish 1030 Danish 1033 English (US) 1049 Russian 1042 Korean 1057 Bahasa (Indonesian) 16393 English (Indian) 1086 Malay 1055 Turkish 3076 Chinese (Simplified) 2052 Chinese (Traditional) A V G A nti- V irus Bus ines s E dition 2 0 1 1 © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved. 2 4 4...
Page 245: Avg Datacenter
The AVG DataCenter consists of a database, and AVG Admin Server. The AVG Admin Server performs the role of a mediator between the AVG DataCenter and AVG stations. The AVG Admin Console uses the AVG Admin Server to approach the AVG DataCenter database, and to centrally define settings for stations and system parameters.
Page 246: Converting The Avg Datacenter To A Different Database
The AVG Admin Server Deployment Wizard is able to automatically convert any existing AVG DataCenter to a different database format. It is also possible to convert the AVG DataCenter from one AVG DataCenter to another using the Export/Import functions. From within the AVG Admin Console it is possible to export the AVG DataCenter to a portable text format (menu DataCenter/Database Export) and import the data during the AVG Admin Deployment Wizard.
Page 247 List of served stations - this option will be available only if there is · UpdateProxy role installed. Use this button to list stations that are receiving updates from this server. A V G A nti- V irus Bus ines s E dition 2 0 1 1 © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved. 2 4 7...
Page 248: Avg Managed Update
13. AVG Managed Update Please Note: the AVG Managed Update service and all its settings are available only if you use a proper license! The AVG Managed Update is a service for our clients that enables forced AVG updates invoked by the AVG Technologies corporation. Using the service, a registered...
Page 249 Click on the Managed Update tab to open the AVG Managed Update configuration: Here you can manage reception parameters of your AVG Admin Server with respect to the AVG Managed Update feature. The following fields are present within the tab: Server ID ·...
Page 250 Set default port button. The Client info button will open the following dialog: This dialog is designed to set up the parameters of the update distribution from AVG Admin Server to clients, or between AVG Admin Servers. Two modes of update distribution are available –...
Page 251 AVG DataCenter in the automatic mode and sends the update command to them. The principle is the same as for the AVG Admin Server Console application – the command is stored in the AVG DataCenter and a notification is sent to the station.
Page 252 Inform other AVG Admin Servers about update · By ticking this checkbox you will allow the application to also inform other AVG Admin Servers about newly downloaded updates. Enter the appropriate server IP value(s) to the IP addresses of subordinated servers field.
Page 253 Fill this field only on servers, which are subordinated to AVG Admin Servers accepting AVG Managed Update commands from the AVG Technologies company. All server addresses on this tab can be inserted in the same way as addresses in the Client Info dialog (i.e. as a full IP address, station name, IP address range, IP address and mask or combination of all mentioned methods).
Page 254: Updates
All the update files (that could be used for all the previous AVG versions update) must be downloaded this way to allow AVG stations to use the current file to perform the program/virus database update.
Page 255 By using this, the AVG Admin Server is able to automatically download all necessary update files. AVG stations then search for the update files on the computer with the AVG Admin Server running. This option is considered the preferred way of update file distribution within the local network.
Page 256 HTTP communication protocol for connection between the AVG stations and DataCenter. A Firebird server is used for accessing the DataCenter database. AVG Proxy server is also a part of the AVG Admin Server and serves for mirroring update files that can be accessed via the HTTP protocol.
Page 257: Firebird Installation
Admin Server 9.0 for Linux startup. The Firebird server must have the read/write access to the avgdb.fdb database. If you are installing AVG Admin Server 9.0 for Linux for the first time and you do not have any DataCenter database file created yet, the AVG Admin Server 9.0 for Linux install script will install an empty DataCenter database for you.
Page 258 -9.x.xxx.i386.tar.gz) from the following URL: http://www.avg.com/ww-en/download Note: You do not need to uninstall the existing version of AVG Admin server (8.0 and higher). You will be asked to keep or replace the old database and configuration file during installation. It is recommended to backup these first.
Page 259 15.1.5. License Without registration with a valid license number you will not be able to connect to DataCenter or perform updates over the HTTP protocol using AVG Admin Server 9.0 for Linux in your local network. If you want to use this feature, please register this product with a valid license number for AVG Anti-Virus Business Edition 2011.
Page 260: Avg Admin Server 9.0 For Linux Configuration
HTTP protocol in order to work properly. The AVG Admin Server 9.0 for Linux is running as a daemon and by default it is listening on port 4158 for incoming connections. To start/stop the server, please use the avgadmsrvd initial script.
Page 261 The syntax for AVG Admin Server 9.0 for Linux (avgadmsrv) is as follows: avgadmsrv [-c file ][-p number ][-d file ][-r license ] avgadmsrv -v | -h | -l The startup parameters are: -c, --config file ·...
Page 262: Configuration
Execute specified SQL script on the database. 15.3. Configuration The configuration of the AVG Admin Server 9.0 for Linux is stored in the avgadmsrv. conf file in the /opt/avg/avgadmsrv/etc directory. The automatic setup works with the DataCenter saved in the avgdb.fdb file in the /opt/avg/avgadmsrv/var/db directory.
Page 263 ConnectionString · Full path to the database file. Default value is avgdb.fdb - i.e. the database file stored by default in the /opt/avg/avgadmsrv/var/db directory. The remote Firebird Server and database file can be specified with the following string: [remote_host:]database_path MasterDatacenter ·...
Page 264 For example: /opt/avg/avgadmsrv/var/update. By default, this function is disabled. HttpServerRoot · The URI (address part) used in the update URL to access updates from AVG Admin Server. The default value is /avgupdate - update URL is then http:// <server name>:4158/avgupdate HttpServerRoot=/avgupdate HttpLogPath ·...
Page 265 The default value is 120000 (2 minutes). EnabledStatusPage · Set this to 1 to enable AVG Admin Server status page. Use 0 to disable the feature. MaxStationUpdatesPerMinute · The maximum number of stations per minute that will be notified about new update files.
Page 266 EnableAntispamUpdates · If set to 1 (default), AVG Admin Server will also provide updates for AVG Anti- Spam. A V G A nti- V irus Bus ines s E dition 2 0 1 1 © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
Page 267: Faq And Technical Support
16. FAQ and Technical Support Should you have any problems with your AVG Anti-Virus Business Edition 2011, either business or technical, please refer to the FAQ section of the AVG website at http:// www.avg.com/ww-en/faq. If you do not succeed in finding help this way, contact the technical support department by email.

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Anti-virus business edition 2011

AVG ANTI-VIRUS BUSINESS EDITION 2011 - REV 2011.01 User Manual

1 Introduction

2 AVG Anti-Virus Business Edition 2011 Installation

3 AVG Admin Deployment Wizard

4 AVG Network Installer Wizard Basic Mode

5 AVG Network Installer Wizard Advanced Mode

6 AVG Admin Console

8 AVG Admin Lite

9 AVG Settings Manager

10 Configuration

11 How to

12 AVG Datacenter

13 AVG Managed Update

14 Updates

16 FAQ and Technical Support

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