Online Owner Center - Buick ENCLAVE - 2009 Owner's Manual

STEP THREE — Canadian
Owners: In the event that you do
not feel your concerns have
been addressed after following the
procedure outlined in Steps one
and two, General Motors of Canada
Limited wants you to be aware of
its participation in a no-charge
Mediation/Arbitration program.
General Motors of Canada Limited
has committed to binding
arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third
party arbiter, and may include an
informal hearing before the arbiter.
The program is designed so
that the entire dispute settlement
process, from the time you file
your complaint to the final decision,
should be completed in
approximately 70 days. We believe
our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.
Customer Assistance Information
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685.
Alternatively you may call the
General Motors Customer
Communication Centre,
1-800-263-3777 (English),
1-800-263-7854 (French), or
you may write to the
Mediation/Arbitration Program at the
following address. Your inquiry
should be accompanied by your
Vehicle Identification Number (VIN).
Mediation/Arbitration Program
c/o Customer Communication
Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7

Online Owner Center

Online Owner Center (U.S.) —
www.gmownercenter.com/buick
Information and services customized
for your specific vehicle — all in
one convenient place.
•
Digital owner manual, warranty
information, and more
•
Online service and maintenance
records
•
Find Buick dealers for service
nationwide
•
Exclusive privileges and offers
•
Recall notices for your specific
vehicle
®
•
OnStar and GM Cardmember
Services Earnings summaries
Other Helpful Links:
Buick − www.buick.com
Buick Merchandise —
www.buickmerchandise.com
7-3