Customer Assistance Information - Buick ENCLAVE - 2009 Owner's Manual
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Also See for ENCLAVE - 2009:
- Owner's manual (428 pages) ,
- Owner's manual (410 pages) ,
- Getting to know manual (24 pages)
Table of Contents
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Customer
Assistance
Information
Customer Satisfaction
.........................7-1
Procedure
................................7-4
..............................7-4
............................7-6
....................7-8
Reporting Safety Defects
..........7-3
Vehicle Data Recording
and Privacy
®
...7-5
......7-8
....7-9
Customer Assistance Information
....................7-12
....................7-13
...........7-13
........7-13
.....................7-14
.......7-15
............................7-15
............7-16
.........7-16
Customer Assistance
and Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the operation
of your vehicle will be resolved by
your GM dealer's sales or service
departments. Sometimes, however,
despite the best intentions of all
concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service, or
parts manager, contact the owner
of the dealership or the general
manager.
7-1
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