Agent Fails To Return Data - VMware VCM 5.3 Troubleshooting Manual

Initiating Connect() Scan against <agent-machine> (<ip-address>)
Adding open port 26542/tcp
The Connect() Scan took 0 seconds to scan 1 ports.
Interesting ports on <agent-machine> (<ip-address>)
Port
26542/tcp
Nmap run completed – 1 IP address (1 host up) scanned in 0 seconds
10. Try to telnet/ssh to the agent machine on the agent port
e.g. telnet <agent-machine> 26542
If you have top installed on the agent machine, you can monitor to see if the listener fires up when the
telnet is tried. Start top, then type u. At the Which User (Blank for All): prompt, type the name of the user
that the agent is installed as. Type s. At the Delay between updates: prompt, type 1.
As the telnet is executing, you should see the CsiAgentListener process appear and disappear in the top
display. The top package is available for Solaris from http://www.sunfreeware.com.

Agent fails to return data

Is the Agent starting up?
First, ensure that the Agent processes are actually running.
1. The command p s –ef | grep CMAgent | grep –v grep will show all of the Agent processes.
2. If top is available, it can be used to monitor the processes. Start top, then type u. At the Which User
(Blank for All): prompt, type the name of the user that the agent is installed as. Type s. At the Delay
between updates: prompt, type 1.
You should see /opt/CMAgent/ECMu/3.0/bin/Agent and opt/CMAgent/CFC/1.0/bin/KSrDaemon when
the agent is executing.
/opt/CMAgent/CFC/3.0/bin/CsiAgentListener should be started by (x)inetd each time the collector sends a
message to the agent.
/opt/CMAgent/ThirdParty/1.0/bin/lm will be shown on Linux, AIX, and HPUX. This is the external Birdstep
Lock Manager which is not required on Solaris as it supports an internal lock manager. On Linux, there
will always be a lm process running for the (Status Manager) SM database whenever the Agent process is
running. While an inspection is in progress, a second lm process will be executing for the collector specific
(DataModel) DtmDB.
The command:
find /opt/CMAgent/data -name Master | xargs ls -ldt
returns a list of all collector directories with the most recently collected directory at the top of the list.
On Red Hat Enterprise 2.1, you will see many instances of these processes. This is because this version of
the OS reports all threads within a process and not just the process itself.
On all other platforms, you should see only one Agent and KSrDaemon process.
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UNIX Agent Troubleshooting
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