Internet Information Services (Iis) - VMware VCM 5.3 Troubleshooting Manual

VCM Troubleshooting Guide
You can easily determine if there is a problem with the Report Server specifically by navigating to the
Report Server homepage to see if the native interface for the Report Server is operational. This address is
usually just the name of the Report Server machine followed by "/Reports". See the following example:
http://localhost/Reports
If the same type of problem you discovered in the UI also occurs on this Reports, then the problem is
almost certainly with the Report Server itself, and not with VCM. If the Report Server interface appears
without error, the cause is likely in VCM. For these errors, screenshots, any support-requested SQL
profiler trace files, and a debug log are the files the VMware Customer Support technicians should see.

Internet Information Services (IIS)

The VCM UI is displayed using Microsoft's Internet Information Server (IIS). Occasionally you may see
error messages in the UI that you typically see when failing to connect to a webpage. Error messages like
"404 File Not Found" or "403 Forbidden" are typical IIS messages, and relate to the improper functioning
of the IIS configuration in relation to VCM or Report Server pages. You may also see ASP.NET errors
when IIS is involved as seen below.
When these errors occur, please send screenshots and any relevant entries in the IIS logs when requesting
assistance from VMware Customer Support.
16 VMware, Inc.