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Guarantee certificate (UK)
Without prejudice to any claim the user
(customer) may have in relation to the deal-
er or retailer, the customer shall be granted
a manufacturer's Guarantee under the
conditions set out below:
• In the case of new devices and their com-
ponents exhibiting defects resulting from
manufacturing and/or material faults
within 24 months of purchase,
BenQ Mobile shall, at its own option and
free of charge, either replace the device
with another device reflecting the current
state of the art, or repair the said device.
In respect of parts subject to wear and tear
(including, but not limited to, batteries,
keypads, casings, small parts on casings,
protective coverings where included in
the scope of delivery), this warranty shall
be valid for six months from the date of
purchase.
• This Guarantee shall be invalid if the de-
vice defect is attributable to improper
treatment and/or failure to comply with
information contained in the user
manuals.
• This Guarantee shall not apply to or ex-
tend to services performed by the author-
ised dealer or the customer themselves
(e.g. installation, configuration, software
downloads). User manuals and any soft-
ware supplied on a separate data medium
shall be excluded from the Guarantee.
• The purchase receipt, together with the
date of purchase, shall be required as evi-
dence for invoking the Guarantee. Claims
under the Guarantee must be submitted
within two months of the Guarantee
default becoming evident.
• Ownership of devices or components re-
placed by and returned to BenQ Mobile
shall vest in BenQ Mobile.
Guarantee certificate (UK)
• This Guarantee shall apply to new devices
purchased in the European Union. For
Products sold in the United Kingdom the
Guarantee is issued by BenQ Mobile UK
Ltd., 1 Arlington Square, Downshire
Way, Bracknell, Berkshire, RG12 1WA,
U.K.
• Any other claims resulting out of or in
connection with the device shall be ex-
cluded from this Guarantee. Nothing in
this Guarantee shall attempt to limit or
exclude a Customer's Statutory Rights,
nor the manufacturer's liability for death
or personal injury resulting from its
negligence.
• The duration of the Guarantee shall not
be extended by services rendered under
the terms of the Guarantee.
• Insofar as no Guarantee default exists,
BenQ Mobile reserves the right to charge
the customer for replacement or repair.
• The above provisions does not imply a
change in the burden of proof to the
detriment of the customer.
To invoke this Guarantee, please contact
our online support on the Internet
www.BenQMobile.com/customercare or
the telephone service. The relevant number
is to be found in the accompanying user
guide.
Guarantee certificate
(IRL)
Without prejudice to any claim the user
(customer) may have in relation to the deal-
er or retailer, the customer shall be granted
a manufacturer's Guarantee under the con-
ditions set out below:
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