Starting System Recovery Using Recovery Discs; When Should I Contact Hp Total Care Support And Services - HP -380467-003 - COMPAQ PRESARIO C300 C500 C700 F500 F700 LAPTOP CHARGER Support Manual

Starting System Recovery Using
Recovery Discs
The recovery discs provide two recovery options:
•
Standard Recovery: This option recovers factory-
shipped programs, drivers, and the operating system
without affecting any data files that you may have
created since purchasing this PC. Some data files may be
difficult to find after the System Recovery, so it is best to
back up all hard disk drive files before performing a
System Recovery.
•
Full System Recovery: This recovery function
completely erases and reformats the hard disk drive. The
program performs a full System Recovery to reinstall the
operating system, programs, and drivers from the
recovery discs. However, you must reinstall any software
that was not installed on the PC at the factory. This
includes software that came on CDs included in the PC
accessory box, and software programs you installed
since your purchase.
If your PC has a blank or corrupted hard disk drive,
NOTE:
you will see only the full System Recovery option.
To Run System Recovery Program Using
Recovery Discs:
1 If the PC works, back up all data files that you want to
save onto removable media, such as CD-RW or diskette.
Remove the backup CD or diskette you've made.
2 Press the Eject button on the top disc drive, and wait for
the tray to open. Insert recovery disc #1 and close the
tray. If the recovery disc is a DVD, be sure to put the disc
in a DVD drive.
3 Turn off the PC:
•
If the PC works: Click Start on the taskbar, click
Turn Off Computer, and then click Turn Off.
Or
•
Press and hold the On button approximately
5 seconds until the PC turns off.
4 Disconnect all peripheral devices from the PC except the
monitor, the keyboard, and the mouse.
5 Press the On button to turn on the PC.
6 The PC starts the recovery; wait for the onscreen
instructions to display, and then follow those instructions.
•
For standard recovery, press R. Choose Next to
proceed with the System Recovery. Choose Yes to
start the recovery. Insert the remaining recovery discs
when directed.
Or
•
For full System Recovery, press F. Choose Yes to
perform a full System Recovery. Insert the remaining
discs when directed.
Or
•
If your PC hard disk drive is blank or corrupted,
press R to perform a full System Recovery. Insert the
remaining recovery discs when directed.
7 When the recovery program finishes, the drive tray
ejects. Remove the disc.
8 Click Restart to restart the PC.
9 After the PC restarts, a series of startup screens appears.
To proceed with the initial Microsoft Windows setup, you
must answer a few questions.
10 Complete the PC startup, finish the registration process,
and wait until you see the desktop. Then, turn off the PC,
reconnect all peripheral devices, and turn on the PC.
11 Reinstall software not originally installed on the PC by the
factory.
12 Copy data files that you saved on the backup CD or
diskette you made to your hard disk drive.
Warranty and License
Information
HP Total Care
HP Total Care provides fast, friendly, and effective expert
advice for all your HP products. If you have a question or if
a problem arises, we offer extensive service and support
options around the clock to better handle your needs. Go to
your PC's Help & Support Center for the fastest resolutions.
For more information on your support and services options,
visit: www.hp.com/go/totalcare
Or
www.hp.ca/totalcare (Canada)
When should I contact HP Total
Care Support and Services?
•
The Help and Support Center or other support tools on
your PC did not identify or help solve your problem.
•
You either do not have Internet access or cannot connect
to the Internet to use the HP Customer Care Web support
site or to chat with qualified online support specialists.
•
There is obvious damage or a mechanical breakdown
with your product, and it does not work.
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