HP -380467-003 - COMPAQ PRESARIO C300 C500 C700 F500 F700 LAPTOP CHARGER Support Manual

Warranty and support guide: in home.
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Warranty and Support Guide
1 Year Parts and Labor
1 Year Technical Telephone Support
24 Hours a Day, 7 Days a Week
Before contacting HP Total Care, it's important to have the following
information handy.
Please take a moment to write down your product information for future
reference.
Product Name: ______________________________________________________
Model Number: _____________________________________________________
Product Number: ____________________________________________________
Serial Number: ______________________________________________________
Purchase Date: ______________________________________________________
Operating
System: ____________________________________________________________
Type and
Revision: ___________________________________________________________

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   Summary of Contents for HP -380467-003 - COMPAQ PRESARIO C300 C500 C700 F500 F700 LAPTOP CHARGER

  • Page 1

    Warranty and Support Guide 1 Year Parts and Labor 1 Year Technical Telephone Support 24 Hours a Day, 7 Days a Week Before contacting HP Total Care, it’s important to have the following information handy. Please take a moment to write down your product information for future reference.

  • Page 2

    Don’t Forget to Register! Click ”Register with HP” Registration is quick, easy and offers: • on your desktop or go to: E-mail updates containing notifications about product enhancements, the most recent support alerts, and driver www.register.hp.com updates specific to the product(s) you own. •...

  • Page 3

    EarthLink Software Support Dial-up customer service: 1-800-890-6356 America Online Dial-up technical support: 1-800-890-5128 U.S.: 1-888-346-3704 — Canada: 1-888-265-4357 DSL customer service and technical support: www.aol.com 1-888-829-8466 — www.earthlink.net Apple iTunes InterVideo www.apple.com 510-651-0888 — www.intervideo.com/home AT&T WorldNet Microsoft Network 1-800-400-1447 — www.att.net 1-800-386-5550 —...

  • Page 4: Troubleshooting

    Troubleshooting For help with problems you may be experiencing when you Solution describes what you should do to try to solve the install your PC, refer to the following pages for possible problem. solutions. Look up the description of the symptom or problem, and try Symptom describes the sign or warning message for the the solution listed.

  • Page 5: Internet Access

    Internet Access Symptom Problem Solution Cannot connect to the Internet Service Provider (ISP) Verify Internet settings, or contact your ISP for assistance. Internet. account is not set up properly. Modem is not set up properly. Reconnect the modem, verifying connections. Note that your PC may also have an Ethernet network interface (also called a network interface card, or NIC) that connects to a LAN (local area network).

  • Page 6

    Power Symptom Problem Solution PC will not turn on or start. PC is not securely connected to Ensure that cables connecting the PC to the external power an external power source. source are plugged in properly. Green power supply light on When the cables connecting the PC to the external power back of PC is out.

  • Page 7

    • • Driver Rollback This Microsoft Windows XP feature Application and Driver Recovery If the problem is part of the Windows Installer program used with the with the PC seems to be with only one program or one Add or Remove Programs utility in the Control Panel. It driver, it may be that the application program or the can revert to the previous version of a driver program if driver program is damaged.

  • Page 8

    2 You recover the operating system and programs directly from your hard drive, where a copy was placed for your convenience. We call this part of your hard drive the ”recovery partition.” The recovery partition takes up some space on your hard drive. 3 You can copy the information of this recovery partition onto CDs or DVDs.

  • Page 9: System Restore

    To run the Recovery CD-DVD System Restore Creator program: WARNING: Try System Restore before using 1 Close any open programs. To close programs, click X in the HP PC System Recovery program. the upper-right corner of each window. 2 Click Start on the taskbar. If software on your hard drive accidentally gets erased or 3 Choose All Programs.

  • Page 10

    7 Click Application Installation or Starting System Recovery If the PC Driver Installation, and then click Next. Is Responding 8 Select the driver or application program to install, and then click Install. 1 Turn off the PC. Disconnect all peripheral devices from 9 Follow the onscreen instructions.

  • Page 11

    Starting System Recovery Using • For full System Recovery, press F. Choose Yes to Recovery Discs perform a full System Recovery. Insert the remaining The recovery discs provide two recovery options: discs when directed. • Standard Recovery: This option recovers factory- shipped programs, drivers, and the operating system •...

  • Page 12

    Support agents are available 24 hours a day in English, Carry-In Service Spanish (U.S. only) and French (CA only) via: You also have the option of taking your PC to an HP Authorized Service Provider (ASP). The ASP can facilitate 1-(800)-474-6836 (1-800-HP invent) or the service on your PC.

  • Page 13

    Hardware: in this Limited Warranty as ”HP Hardware Products”) sold by Original Systems — 1 year or leased from Hewlett-Packard Company, its worldwide subsidiaries, affiliates, authorized resellers, or Technical phone assistance to diagnose country/region distributors (collectively referred to in this potential hardware issues —...

  • Page 14: Limitation Of Liability

    Unless otherwise stated, and to the extent permitted by local YOU SHOULD MAKE PERIODIC BACKUP COPIES OF law, new HP Hardware Products may be manufactured THE DATA STORED ON YOUR HARD DRIVE OR using new materials or new and used materials equivalent to OTHER STORAGE DEVICES AS A PRECAUTION new in performance and reliability.

  • Page 15: Warranty Service

    THIS LIMITATION OF LIABILITY APPLIES WHETHER Customer Self Repair DAMAGES ARE SOUGHT, OR A CLAIM MADE, UNDER Warranty Service THIS LIMITED WARRANTY OR AS A TORT CLAIM In countries/regions where it is available, your HP Limited (INCLUDING NEGLIGENCE AND STRICT PRODUCT Warranty may include a Customer Self Repair warranty LIABILITY), A CONTRACT CLAIM, OR ANY OTHER CLAIM.

  • Page 16

    HP may, at its sole discretion, determine if on-site warranty Service Upgrades service is required. For example, in many cases, the defect HP has a range of additional support and service can be fixed by the use of a Customer Self Repair (CSR) part coverage for your product that can be purchased that you are required to replace yourself based on locally.

  • Page 17: End User License Agreement

    (a) you (either an individual or a methods, including electronic media and telephone, for single entity) and (b) Hewlett-Packard Company (”HP”) that ninety (90) days from date of purchase. See ”Contacting governs your use of any Software Product, installed on or HP”...

  • Page 18

    e. Freeware. Notwithstanding the terms and conditions of b. Restrictions. You may not rent, lease or lend the Software Product or use the Software Product for commercial this EULA, all or any portion of the Software Product which constitutes non-proprietary HP software or software provided timesharing or bureau use.

  • Page 19

    EULA, the terms of this EULA shall control. OF THIS EULA) EVEN IF HP OR ANY SUPPLIER HAS BEEN © 2004 Hewlett-Packard Development Company, L.P. ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

  • Page 20: Declaration Of Conformity

    Australia Contact: Product Regulations Manager, Hewlett-Packard Australia Ltd., 31-41 Joseph Street, Blackburn, Victoria 3130 European Contact: Hewlett-Packard GmbH, HQ-TRE, Herrenberger Straße 140, 71034 Böblingen, Germany (FAX: +49-7031-14-3143) North America Contact: Hardware Quality Eng. Manager, Hewlett-Packard, CPC, 10500 Ridgeview Ct., Cupertino, CA 95015-4010 Phone: (408) 343-5000...

  • Page 21: Operating Specifications, Regulatory And Safety Information

    Operating Specifications Electrical ratings: AC INPUT 100–240V , 4A 50–60 HZ Operating temperature: 5° to 35° C Storage temperature: –30° to 65° C Operating humidity: 15 to 80% @ 26° C Operating altitude: 0–2286 m Storage altitude: 0–4572 m Regulatory and Safety Information WARNING: Text set off in this manner indicates WARNING: This equipment has been tested and that failure to follow directions could result in...

  • Page 22

    Consumer Information and FCC ENERGY STAR Compliance Requirements Products marked with the ENERGY ® STAR logo on the packaging box Telephone Connection • qualify with the U.S. Environmental This equipment complies with Part 68 of the Federal Protection Agency’s ENERGY STAR Communications Commission rules.

  • Page 23: Additional Safety Information

    AC Power Safety Warning WARNING: The Load Number .9 assigned to each terminal device denotes the percentage of WARNING: Install the computer near an AC the total load to be connected to a telephone outlet. The AC power cord is your PC’s main AC loop;...

  • Page 24

    Laser Safety Statement Class 1 LED Product The CD and DVD drives contain a laser system and are classified as a ”Class 1 Laser Product” under a U.S. Department of Health and Human Services (DHHS) Radiation Performance standard according to the Radiation Control for Health and Safety Act of 1968.

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