Troubleshooting Charts; Cd-Rom Drive Problems; Diskette Drive Problems; Expansion Enclosure Problems - IBM 8836 - Eserver xSeries 306 Installation Manual

Troubleshooting charts

The following tables list problem symptoms and suggested solutions. See the
Hardware Maintenance Manual and Troubleshooting Guide on the IBM xSeries
Documentation CD for more detailed troubleshooting charts. If you cannot find the
problem in these charts, run the diagnostic programs. If you have run the diagnostic
programs, or if running the tests does not reveal the problem, call for service.

CD-ROM drive problems

Symptom
The CD-ROM drive is not
recognized.

Diskette drive problems

Symptom
The diskette drive activity LED
stays lit, or the server bypasses
the diskette drive.

Expansion enclosure problems

Symptom
The SCSI expansion enclosure
used to work but does not work
now.

General problems

Symptom
A cover lock is broken, an LED
is not working, or a similar
problem has occurred.
32
IBM xSeries 306 Type 8836: Installation Guide
Suggested action
Make sure that:
v The IDE channel to which the CD-ROM drive is attached (primary or secondary)
is enabled in the Configuration/Setup Utility program. If the server has a single
IDE channel, only the primary channel can be used.
v All cables and jumpers are installed correctly.
v The correct device driver is installed for the CD-ROM drive.
Suggested action
If there is a diskette in the drive, make sure that:
v The diskette drive cables are correctly and securely connected.
v The diskette drive is enabled in the Configuration/Setup Utility program.
v The diskette is good and not damaged. (Try another diskette if you have one.)
v The diskette contains the necessary files to start the server.
v Your software program is working properly.
If the problem remains, call for service.
Suggested action
Make sure that:
v The cables for all external SCSI options are connected correctly.
v The last device in each SCSI chain, or the end of the SCSI cable, is terminated
correctly.
v Any external SCSI devices are turned on. You must turn on external SCSI
devices before turning on the server.
For more information, see your SCSI expansion enclosure documentation.
Suggested action
Call for service.