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Troubleshooting

   Related Manuals for Epson ActionPC 2000

   Summary of Contents for Epson ActionPC 2000

  • Page 1

    ® EPSON READ THIS FIRST About Your EPSON Computer Printed on recycled paper with 10% post-consumer content...

  • Page 2

    IMPORTANT NOTlCE DISCLAIMER OF WARRANTY Epson America makes no representations or warranties, either express or implied, by or with respect to anything in this manual, and shall not be liable for any implied warranties ofmerchantability and fitness for a particular purpose or for any indirect, special, or consequential damages.

  • Page 3: Table Of Contents

    Contents Introduction ..... . . Installed Equipment and Software ..Introducing FocalPoint ....Where to Get Help .

  • Page 4

    Before you set up and use your EPSON® system, be sure to read the information in this booklet about the equipment and software installed on your computer. The following section describes the equipment and software included with all systems. If you have a multimedia system, be sure to read “Multimedia Systems, “beginning on page 8, for...

  • Page 5

    (Not all 800 numbers may be available in Canada.) Microsoft MS-DOS® 6.2 operating system software, installed on the hard disk drive, including a user manual and diskettes EPSON Connection Technical support: at (800) 922-8911 (U.S. only) or (800) 463-7766 (Canada only)

  • Page 6

    Microsoft Windows 3.11 graphical user interface software, installed on the hard disk drive, including a user manual and diskettes EPSON Connection Technical support: at (800) 922-8911 (U.S. only) or (800) 463-7766 (Canada only) Spinnaker® PFS: WindowWorks business management software installed on the hard disk drive along with a user...

  • Page 7

    Sierra® On-Line Hoyle® Classic Card Games software installed on the hard disk drive along with a user manual (206) 644-4343 Technical support: (800) 743-7725 (U.S. and Canada) Customer service: (800) 757-7707 (U.S. and Canada) Sales: (900) 370-5583 Hint line: Interactive voice/ faxback: (800) 376-2683 (U.S. and Canada) (209) 683-3633 Fax: (209) 683-4463...

  • Page 8: Introducing Focalpoint

    Your system includes EPSON’s FocalPoint, a Windows environment program. FocalPoint was designed to provide easy access to the Windows programs, utilities, and games on your computer, as well as on-line information about EPSON products and services. When you turn on or reset your computer, it automatically starts FocalPoint after loading MS-DOS and Windows.

  • Page 9: Where To Get Help

    If desired, you can prevent your computer from starting FocalPoint automatically but still make it available from its Windows icon. To do so, select the Exit button with the door icon on the right side of the screen. Then open the Windows Startup group, if necessary.

  • Page 10

    If you need additional help, EPSON provides customer support and service through a network of Authorized EPSON Customer Care Centers. EPSON also provides support services through the EPSON Connection. In the United States, dial 922-8911. GO-EPSON. (800) In Canada, dial (800)

  • Page 11: Compuserve On-line Support

    EPSON products is through the Epson America Forum on CompuServe. If you are already a CompuServe member, simply type GO EPSON at the menu prompt to reach the Epson America Forum. If you are not currently a member of CompuServe, select the...

  • Page 12: Sound Card And Cd-rom Drive Compatibility

    Caution If you purchased additional equipment or software for your computer (such as disk drives or a word processing program), do not install them until you test your system as it was configured at the factory. This will ensure that your system is operating properly before you install any optional items.

  • Page 13: Installed Software

    Wave files, and for playing MIDI files and CDs, installed on your hard disk drive along with a user m a n u a l Technical support: EPSON Connection at (800) 922-8911 (U.S. only) or (800) 463-7766 (Canada only) Compton’s® Interactive Encyclopedia...

  • Page 14: Connecting The Speakers

    Follow the guidelines in the table below to determine the port you should use: Speakertype Port EPSON speakerswithout batteries (unamplified) EPSON speakerswith batteries or connected to DC 6-Volt input jack (amplified) Other manufacturer’s speakers (unamplified) Other manufacturer’s speakers (amplified) Read This First...

  • Page 15

    Note You can install C-type batteries in your speakers or obtain a DC 6-Volt input jack to power the speakers independently and use them as amplified speakers. This will boost the speaker’s bass response and allow you to adjust the volume using the speaker’s controls.

  • Page 16

    Both speakers are connected to one speaker cable. Connect this cable to the appropriate port on your computer’s sound card, as shown below. g a m e or joystick port If you want to connect headphones to your sound card, connect them to the OUT connector.

  • Page 17: Adjusting The Sound

    Adjusting the Sound To adjust the speaker’s volume and other operating characteristics, select the Sound Impression or Mozart Mixer program icons in Windows. Follow the instructions in the on-line help program to select the sound you prefer. If you are not using Windows when you need to adjust the speaker volume, you can use the following keyboard commands: Ctrl Alt U...

  • Page 18

    In FocalPoint, move the cursor to the Software button (on the top left side of the screen) or the Games button (on the bottom left side) to locate the program for which you loaded the CD. Click the left mouse button once. Move the cursor to the program icon for which you loaded the CD and click the left mouse button once.

  • Page 19: Running Berenstain Bears From Dos

    Running Berenstain Rears from DOS The program Compton’s Berenstain Bears Learning at Home, Volume 1 is an MS-DOS-based program that cannot be run from a Windows icon like your other multimedia programs. To run Berenstain Bears, you must exit Windows (if you are currently using it) and enter a command at the MS-DOS prompt.

  • Page 20: Troubleshooting Your Multimedia System

    Troubleshooting Your Multimedia System If you have any trouble using your multimedia system, check the following sources for solutions to the problem : For problems with optional equipment or software you may have installed, consult any on-line or printed help information that came with the product or contact the software manufacturer.

  • Page 21: Diagnosing Sound Card Problems

    Diagnosing Sound Card Problems If you suspect you have trouble with your sound card, check the following: If you are using a game or other multimedia software program and the audio is distorted or non-existent, first check that your speaker cable is firmly connected to the appropriate connector on your sound card.

  • Page 22

    If you still have problems, you may have a conflict between the DMA, IRQ, and other settings of your sound card and any optional card drivers you may have installed. Conflicts in these areas can also cause your computer to lock up, spontaneously reboot, or issue a parity error.

  • Page 23

    Also check the following switches in the BLASTER command line in your AUTOEXEC.BAT file: / Annn Base I/ 0: DMA: / Dn IRQ : / In Some Sound Blaster games require settings that match those of your sound card. Check your game documentation to see how to change the game’s settings to match those of your sound card.

  • Page 24

    If the sound card operates properly, change the settings used by your optional card’s driver in the CONFIG.SYS file so they do not conflict with the settings of the MZTINIT.SYS driver. Do not change the settings of the MZTINIT.SYS driver itself. Reboot the system. Some programs also add PATH statements and executable commands to start the program in your AUTOEXEC.BAT file.

  • Page 25

    Remove the bootable diskette Reboot your computer from the hard disk drive. Contact your Authorized EPSON Customer Care Center or the EPSON Connection to report the problem with your sound card or CD-ROM drive; see page 6 for instructions. Read This First...

  • Page 26

    If none of the solutions in this entire section work, follow the instructions in the next section to restore your original system files and then reinstall your optional equipment or software. Restoring original system files The root directory of your hard disk drive (C:\) contains the main files MS-DOS uses to configure your system: AUTOEXEC.BAT and CONFIG.SYS.

  • Page 27

    The contents of the AUTOEXEC.BAT and CONFIG.SYS files are listed below. (The order of the commands in your files may be slightly different from the order shown here.) AUTOEXEC.BAT CONFIG.SYS Read This First...

  • Page 28: Diagnosing Cd-rom Drive Problems

    Diagnosing CD-ROM Drive Problems If you see an error message when you try to access your CD-ROM drive, try the following: If you see the error message Drive not ready, you may have tried to access the CD too quickly; wait 10 seconds after loading the CD in the drive before you access it.

  • Page 29

    If you see the error message CDR103 : CD-ROM not High Sierra or ISO-9660 format reading drive n. Abort, Retry or Ignore, make sure you did not accidentally insert an audio CD into the drive. Also, some older games may not conform to the newer ISO format;...

  • Page 30

    EPSON About Your EPSON Computer This manual is printed on 50% recycled papa, 10% post-consumer content.

  • Page 31

    IMPORTANT NOTICE DISCLAIMER OF WARRANTY Epson America makes no representations or warranties, either express or implied, by or with respect to anything in this manual, and shall not be liable for any implied warranties of merchantability and fitness for a particular purpose or for any indirect, special, or consequential damages.

  • Page 32: Installed Equipment And Software

    Contents Introduction ....... Installed Equipment and Software ....1 Introducing FocalPoint .

  • Page 33: Introduction

    Introduction Before you set up and use your EPSON@ system, be sure to read the information in this booklet about the equipment and software installed on your computer. The following section describes the equipment and software included with all systems. If you have a multimedia system, be sure to read “Multimedia Systems,”...

  • Page 34

    Microsoft MS-DOS® 6.2 operating system software, installed on the hard disk drive, including a user manual and diskettes Technical support: EPSON ConnectionsM at (800) 922-8911 (U.S only) or (800) 463-7766 (Canada only) Microsoft Windows 3.11 graphical user interface software, installed on the hard disk drive, including a user manual...

  • Page 35

    Cl Intuit Quickbooks® bookkeeping software demonstration program installed on the hard disk drive, including a brochure and ordering information (800) 624-8742 (U.S. and Canada) Customer service: (415) 858-6095 (outside U.S. or Canada) Technical support: (415) 858-6059 Faxback: (415) 858-6090 cl Sierra® On-Line Hoyle® Classic Card Games software installed on the hard disk drive along with a user manual Technical support: (206) 644-4343...

  • Page 36: Introducing Focalpoint

    Your system includes EPSON’s FocalPoint, a Windows environment program. FocalPoint was designed to provide easy access to the Windows programs, utilities, and games on your computer, as well as on-line information about EPSON products and services. When you turn on or reset your computer, it automatically starts FocalPoint after loading MS-DOS and Windows.

  • Page 37: Where To Get Help

    caution Always properly exit any program you are using and then exit FocalPoint and Windows before you turn off your computer to ensure your data is saved correctly. If desired, you can prevent your computer from starting FocalPoint automatically but still make it available from its Windows icon.

  • Page 38

    (Usually you can order diskettes by calling the “Customer service” number.) If you need additional help, EPSON provides customer support and service through a network of Authorized EPSON Service Centers. EPSON also provides support services through the EPSON Connection.

  • Page 39: Compuserve On-line Support

    See your computer User’s Guide for more information. For on-line information about EPSON products, services, and contact numbers, select the EPSON information icons from the Software program group in FocalPoint. CompuServe On-line Support The fastest way to access helpful tips, specifications, drivers,...

  • Page 40: Sound Card And Cd-rom Drive Compatibility

    This section describes your sound card and multimedia software, and tells you how to connect the speakers and test your system. It also includes instructions for running any MS-DOS-based game software you may have. Caution If you purchased additional equipment or software for your computer (such as disk drives or a word processing program), do not install them until you test your system as it was configured at the factory.

  • Page 41

    lnstalled Software In addition to the software listed on pages 2 through 4, your multimedia system includes this additional software: Compton’s’ Interactive Encyclopedia™ installed on your hard disk drive along with a CD and a user manual (619) 929-2626 Technical support: (619) 929-2690 Fax: (800) 862-2206...

  • Page 42: Connecting The Speakers

    If you own any music CDs, see the CD-ROM drive manual that came with your computer for instructions on playing them on your system. You can also use the Sound Impression” program on your computer to play music on CD while you are using your computer.

  • Page 43

    Because your computer’s sound card will supply power and amplification to the speakers, you must do the following before you connect them to your system: Q Turn off your computer Cl Press the power button on the front of each speaker to place it in the Off position Cl If there is an Amp switch on the back of each speaker, set it to the Off position to turn off the speaker’s amplifier.

  • Page 44: Adjusting The Sound

    caution If you have a multimedia tower system, do not place the computer on its side because the CD-ROM drive cannot operate in a vertical position. If you want to connect headphones to your sound card, connect them to the OUT connector. (Headphones mute the sound from your speakers.) You can connect the line-out connector of a radio, CD player, stereo, or other device to the IN connector.

  • Page 45: Testing Your Multimedia System

    Testing Your Multimedia System To test your System as it was configured at the factory, connect only your monitor, keyboard, and mouse as described in your computer User’s Guide. Also connect your speakers, as described in the previous sections. Then follow the instructions in your computer User’s Guide for turning on your system.

  • Page 46: Running Berenstain Bears From Dos

    7. Select the Exit Windows command from the File menu to exit Windows. 8. Remove the CD from the CD-ROM drive and turn off your system. When you finish testing your system and are sure it is working correctly, see your computer User’s Guide for instructions on installing your optional equipment.

  • Page 47: Troubleshooting Your Multimedia System

    First insert the Berenstain Bears CD in your CD-ROM drive. Then follow these steps to start the program from the MS-DOS prompt: 1. If you are in Windows, you can access the MS-DOS prompt by selecting Exit from the Windows File menu and exiting Windows.

  • Page 48: Diagnosing Sound Card Problems

    0 If you suspect the problem involves your multimedia equipment (your sound card and/or CD-ROM drive), check the manuals that came with your computer for troubleshooting procedures. 0 If your computer seems to be causing the problem, see your computer User’s Guide for troubleshooting information. You can also try the multimedia system troubleshooting steps outlined in this section to help you solve the problem.

  • Page 49

    To run a sound card diagnostic program, exit Windows and log onto the C:\MOZART directory. Type MZTTEST press Enter to start the program. Follow the instructions on the screen to test various aspects of your sound card. Lt If your game or other software program can be run under MS-DOS or under Windows, try running the program under MS-DOS (if you experience problems running under Windows).

  • Page 50

    2. In your CONFIG.SYS file, make a note of the DMA, IRQ, base I/O address, ROM I/O address, and ROM IRQ settings of the driver MZTINIT.SYS. The default settings for the switches controlling these items is as follows: DMA: /D:1 IRQ: /I:5 Base I/O:...

  • Page 51

    4. Now check the DMA, IRQ, base I/O address, CD-ROM I/O address, and CD-ROM IRQ settings of the driver(s) in your CONFIG.SYS file for the optional card you have installed. See the card documentation for information about identifying the driver and its switches. 5.

  • Page 52

    You can also try loading the suspect programs into high memory using the MS-DOS MemMaker utility. See your MS-DOS manual (or on-line help) for instructions. Some games do not work if your computer is running at high speed. If this is the case with your game, follow the instructions in your computer User’s Guide to lower the processor speed and try running the game again.

  • Page 53

    5. Remove the bootable diskette. 6. Reboot your computer from the hard disk drive. Contact your Authorized EPSON Servicer or the EPSON Connection to report the problem with your sound card or CD-ROM drive; see page 5 for instructions.

  • Page 54

    Restoring original system files The root directory of your hard disk drive (C:\) contains the main files MS-DOS uses to configure your system: AUTOEXEC.BAT and CONFIG.SYS. Your C:\WINDOWS directory contains the initialization files Windows uses to configure your system: WIN.INI, SYSTEM.INI, and PROGMAN.INI.

  • Page 55: Diagnosing Cd-rom Drive Problems

    The contents of the AUTOEXEC.BAT and CONFIG.SYS files are listed below. (The order of the commands in your files may be slightly different from the order shown here.) AUTOEXEC.BAT @ECHO OFF C:\DOS\MSCDEX.EXE /D:MSCD001 /M:10 SET SOUND=C:\MOZART SET BLASTER=A220 15 D1T4 C:\ MOZART\MZTVOL.EXE C:\DOS\SMARTDRV.EXE/X PROMPT $p$g...

  • Page 56

    Check that the CD-ROM drive cables (data and audio) are securely to the drive and to the sound card. connected (Loose or defective cables will also produce no CD audio.) See your computer User’s Guide for instructions on removing the computer’s cover to access the drive cables. If you still see the error message when you try to access the drive, restore your original system files as described on page 22.

This manual also for:

Actionpc 3000, Actiontower 3000

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