BEFORE YOU CALL
Before you call for service, review this list. It may save you time and expense. The list includes common
occurrences that are not the result of defective workmanship or materials in this appliance.
Entire cooktop does
does not heat.
too hot or not hot
Food not heating
Metal marks on
(Solutions to Common Problems)
House fuse has blown or circuit breaker has tripped. Check/reset breaker or replace fuse. If
the problem is a circuit overload, have this situation corrected by a qualiﬁ ed electrician.
Service wiring not complete. Contact installation agent or dealer.
Power outage. Check house lights to be sure. Call local electric company.
No power to appliance. Check/reset breaker or replace fuse. If the problem is a circuit
overload, or improper connection of the armored cable supplied with the appliance, have this
situation corrected by a qualiﬁ ed electrician.
Too low heat setting. Turn control to a slightly higher setting until element comes on.
Incorrect control is on. Be sure to use correct control for the element to be used.
Incorrect control setting. Raise or lower setting until proper amount of heat is obtained. Dial
markings are an indicator of relative heat settings and will vary slightly.
Lightweight or warped pans being used. Use only ﬂ at, evenly balanced, medium or
Voltage is incorrect. Be sure appliance is properly connected to the speciﬁ ed power source.
Use only ﬂ at bottom, evenly balanced, medium or heavyweight cookware. Pans having a ﬂ at
bottom heat better than warped pans. Cookware material affects heating. Heavy and medium
weight pans heat evenly. Because lightweight pans heat unevenly, foods may burn easily.
Improper cookware. Select ﬂ at-bottomed cookware of a proper size to ﬁ t element.
Incorrect control setting. Raise or lower setting until proper amount of heat is obtained.
Coarse particles (such as salt or sand) are between cooktop and utensil. Be sure cooktop
surface and bottom of utensils are clean before use. Small scratches do not affect cooking
and will become less visible with use.
Cleaning materials not recommended for glass ceramic cooktop have been used. See
Ceramic-Glass Cooktop section in this Owner's Guide.
Cookware with rough bottom has been used. Use ﬂ at-bottomed, smooth utensils. See
Selecting Surface Cooking Utensils in this Owner's Guide.
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on
cooktop surface. Use a mildly abrasive cleanser to remove marks.