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Using organizational
configuration items
This chapter includes the following topics:
About organizational configuration items
Organizational configuration item types help you organize assets and resource
items into logical groups, associations, and relationships. For example, the Location
organizational type might include items, such as Utah, California, New York,
North American, South America, and so on. Assets and other resources can be
associated with one or more of these organizational items.
Organizational items can have hierarchical and associative relationships with
other organizational items. For example, the California location might have a
hierarchical relationship with the North America location, while the Mexico City
location has a hierarchical relationship with South America.
An item can be associated with several organizational items. For example, a
computer can be associated with a user, a department, and a location. Additionally,
a department can be associated with a specific cost center. Specifying these logical
groups and associations helps you keep track of where an asset is located, who
has it, and which department or cost center has responsibility for it.
About organizational configuration items
Importing configuration item data from other systems
Chapter
5
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