KAPERSKY ANTI-VIRUS 5.5 - FOR LINUX-FREEBSD MAIL SERVERS Administrator's Manual page 77

Frequently asked questions
To make sure your request is answered as soon as possible, follow
these suggestions:
1. In the message header, specify your server's operating system, the
name of the component you are experiencing problems with, and
briefly describe the problem. For example:
Linux, Webmin, no access to settings of the licensed users'
list.
2. At the beginning of the message, specify the exact versions of the
operating system and Kaspersky Anti-Virus.
3. Clearly describe the problem in brief. Keep in mind that, when
reading your mail, the support service officers do not yet know
about your problem. They can only help after fully understanding
and reproducing it.
4. Send the following data, packed into one archive, to the Technical
Support Service:
•
•
•
•
/var/log/aveserver.log;
•
•
5. Make sure to specify in your mail if your computer system contains
any of the following:
•
•
•
6. Specify the approximate amount of daily traffic and whether or not
the server has peak loads.
Question: What are the hourly updates for?
A few years ago viruses were transmitted on floppy disks, and adequate
computer protection could be achieved by installation of an anti-virus
program followed by infrequent updates to its anti-virus database.
However, recent virus epidemics spread around the world in a matter of
hours, and anti-virus protection with old databases may be helpless
All the configuration files of your mail agent (MTA)
Files from the /etc/kav/ directory
Mail system event log file
The anti-virus
The information output to the console by the command
The key file.
SCSI controller;
a very old or very new processor, or more than one processor;
less than 64 MB or more than 2 GB of RAM.
component event log, for example,
ps -ax
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