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FARONICS DEEP FREEZE ENTERPRISE Manual

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Deep Freeze Enterprise User Guide

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  • Page 1 Deep Freeze Enterprise User Guide...
  • Page 2 Last modified: January, 2010 © 1999 - 2010 Faronics Corporation. All rights reserved. Faronics, Deep Freeze, Faronics Core Console, Anti-Executable, Faronics Device Filter, Faronics Power Save, Faronics Insight, Faronics System Profiler, and WINSelect are trademarks and/or registered trademarks of Faronics Corporation. All other company and product names are trademarks of their respective owners.

  • Page 3: Table Of Contents

    Creating Workstation Install Program and Workstation Seed ......42 Using Deep Freeze Enterprise Console ......43...
  • Page 4 Deep Freeze Enterprise Console Shutdown ........
  • Page 5 Port is in Use Error When Starting the Console ....... . 98 Appendix D Creating a Customized Deep Freeze Enterprise Console ....99 Appendix E Deep Freeze Action Files - RDC Example .
  • Page 6 Contents Deep Freeze Enterprise User Guide...

  • Page 7: Preface

    Preface This user guide explains how to install, configure and use Deep Freeze Enterprise. Topics Important Information Technical Support Deep Freeze Enterprise User Guide...

  • Page 8: Important Information

    Product Documentation The following documents form the Deep Freeze Enterprise documentation set: • Deep Freeze Enterprise User Guide — This is the document you are reading. This document guides you how to use the product. • Deep Freeze Enterprise Release Notes — This document lists the new features and known issues and closed issues.

  • Page 9: Technical Support

    Hours: 7:00am to 5:00pm (Pacific Time) • Address: Faronics Technologies USA Inc. 2411 Old Crow Canyon Road, Suite 170 San Ramon, CA 94583 Faronics Corporation 609 Granville Street, Suite 620 Vancouver, BC V7Y 1G5 Canada Deep Freeze Enterprise User Guide...
  • Page 10 Preface Deep Freeze Enterprise User Guide...

  • Page 11: Introduction

    Introduction Faronics Deep Freeze helps eliminate computer damage and downtime by making computer configurations indestructible. Once Deep Freeze is installed on a computer, any changes made to the computer—regardless of whether they are accidental or malicious—are never permanent. Deep Freeze provides immediate immunity from many of the problems that plague computers today—...

  • Page 12: Deep Freeze Overview

    — Both 32 and 64 bit versions of Windows are supported — Windows XP x64 must have Service Pack 2 or later installed • Faronics recommends a minimum of 256 MB of system memory in the protected systems • The Deep Freeze Configuration Administrator and Enterprise Console are supported on: —...

  • Page 13: Deep Freeze Enterprise Files

    Deep Freeze uses different colored icons to represent its components. Files identified by a red icon should generally only be installed on an administrative computer. Icon Definition Deep Freeze Enterprise Configuration Administrator and Enterprise Console installation file. The Configuration Administrator application is used to create customized, pre-configured, computer installation program files and Workstation Seeds.
  • Page 14 Introduction Deep Freeze Enterprise User Guide...

  • Page 15: Installing Deep Freeze

    Installing Deep Freeze This chapter describes the installation process of Deep Freeze. Topics Installation Overview Customization Code One Time Passwords Deep Freeze Enterprise User Guide...

  • Page 16: Installation Overview

    Complete the following steps to install the Configuration Administrator: 1. Insert the CD-ROM from the media package into the CD-ROM drive. 2. Select Install Deep Freeze Enterprise Administrator in the window that appears on the desktop. 3. If Deep Freeze has been downloaded via the Internet, double-click the file DF65Ent.exe to begin the installation process.
  • Page 17 The Evaluation version of Deep Freeze is valid for 30 days. After 30 days, all Deep Freeze functionality will be disabled on the Enterprise Console. All other features will continue to work even after the 30 day period. Deep Freeze Enterprise User Guide...
  • Page 18 Installing Deep Freeze 7. Once the installation process is completed, the Customization Code screen appears. 8. Specify the Customization Code and click Next. The Customization Code must be a minimum of eight characters. The installation is completed. Deep Freeze Enterprise User Guide...

  • Page 19: Customization Code

    Configuration Administrator. (Found in Faronics > Deep Freeze 65 Enterprise.) • Updates any user created files stored in the Faronics > Deep Freeze 65 Enterprise > Install Programs folder. The benefit of these updates is that a number of files can be updated to the latest version while retaining their configuration data (created with an older version of Deep Freeze Enterprise).
  • Page 20 The update process may take a few minutes to complete. Update Mode does not update the existing version of Deep Freeze on computers. Computers must be updated using the Enterprise Console. Deep Freeze Enterprise User Guide...

  • Page 21: One Time Passwords

    2. Enter the OTP Token from the computer that requires the OTP into the Token field. The OTP Token for the computer is located in the logon dialog, as shown below. 3. Click Generate. The Deep Freeze Command Line interface does not support the use of One Time Passwords. Deep Freeze Enterprise User Guide...
  • Page 22 Installing Deep Freeze Deep Freeze Enterprise User Guide...

  • Page 23: Using Deep Freeze Configuration Administrator

    Using Deep Freeze Configuration Administrator Topics Accessing the Configuration Administrator Passwords Tab Drives Tab Embedded Events Tab Maintenance Tab Advanced Options Tab Creating Workstation Install Program and Workstation Seed Deep Freeze Enterprise User Guide...

  • Page 24: Accessing The Configuration Administrator

    Accessing the Configuration Administrator Open the Configuration Administrator by selecting the following path from the Start menu: Start > All Programs > Faronics > Deep Freeze Enterprise 65 > Deep Freeze Administrator The Configuration Administrator provides various tabs to configure passwords, Frozen drives, Windows Updates, Embedded Events and Licensing.
  • Page 25 1. Open the File menu and select Password Protection. 2. Select the Protect with password check box. 3. Enter and confirm the password. 4. Click OK to set the password or Cancel to exit the dialog without setting a password. Deep Freeze Enterprise User Guide...

  • Page 26: Passwords Tab

    Using Deep Freeze Configuration Administrator Passwords Tab Deep Freeze Enterprise allows the administrator to choose up to 15 fixed passwords. To create a password, complete the following steps: 1. Select Enable on the appropriate row. 2. From the Type drop-down list, choose the preferred kind of password. The following options are available: —...

  • Page 27: Drives Tab

    Example In the above screen, the D: is not selected from the Frozen Drives list. Therefore, all drives except D: are Frozen. Deep Freeze Enterprise User Guide...

  • Page 28: Thawspace

    ThawSpace is adjusted downward to ensure proper operation of the computer. — If you select the Size less than 16MB, the ThawSpace is set to 16MB. — If you select the Size more than 1024GB (1TB), the ThawSpace is set to 1024GB (1TB). Deep Freeze Enterprise User Guide...

  • Page 29: Existing Thawspace

    Frozen or Thawed according to the letter each drive mounts to in the Frozen Drives section. Network drives and removable media drives (floppy, memory keys, CD-RW, etc.) are not affected by Deep Freeze and therefore cannot be Frozen. Deep Freeze Enterprise User Guide...
  • Page 30 Drives pane, the external hard drives would be Thawed. The USB check box is selected. The IEEE 1934 (FireWire) check box is cleared. In this example, the USB drive (E:) would be Thawed and the IEEE 1394 (FireWire) drive (F:) would be Frozen. Deep Freeze Enterprise User Guide...

  • Page 31: Embedded Events Tab

    A message can be displayed to the user for a maximum of 5 minutes. There must be a gap of a minimum of 5 minutes between any two events. Deep Freeze Enterprise User Guide...

  • Page 32: Restart

    The message This computer will reboot in %d seconds is displayed in the Message to be displayed before the Event field. This message can be edited. Add the word minutes in the message after %d to include the word minutes as part of the message. Deep Freeze Enterprise User Guide...

  • Page 33: Shutdown

    The message This computer will reboot in %d seconds is displayed in the Message to be displayed before the Event field. This message can be edited. Add the word minutes in the message after %d to include the word minutes as part of the message. Deep Freeze Enterprise User Guide...

  • Page 34: Maintenance

    Run - Select Batch File to run a batch file. Select Windows Updates to enable Windows Updates. Deep Freeze requires Windows Update Agent (version 7.2.6001.788 or higher) to ensure that Windows Update can execute properly. Deep Freeze Enterprise User Guide...
  • Page 35 AM The computer will reboot in 3 minutes for maintenance. During the maintenance period, the following message is displayed on the computer This computer is in Maintenance Mode. Deep Freeze will automatically update the computer with Critical Updates, Security Updates, and Service Packs during Windows Update. Deep Freeze Enterprise User Guide...

  • Page 36: Idle Time

    In the above screen, the Idle Time Event is set to Restart when the computer is idle for 20 minutes. A message is displayed to the user for 1 minute after the idle time has elapsed. The computer will restart unless the user cancels the event in the message dialog displayed. Deep Freeze Enterprise User Guide...

  • Page 37: Maintenance Tab

    Select the Windows Update Logfile path. Browse to select the log file path and click OK. If the path is empty, Deep Freeze will create a default log file DFWuLogfile.log under the Faronics folder. Microsoft SUS client and SUS/WSUS server can be downloaded at: http://www.microsoft.com.

  • Page 38: Batch File

    The batch file can be any command or series of commands that the command processor can run. Users can run custom scripts that require the use of a third-party scripting engine by calling the script from the batch file as if it was being run from the command line. Deep Freeze Enterprise User Guide...

  • Page 39: Advanced Options Tab

    The Advanced Options tab is used to configure the network settings used by the computers to communicate with the Console, configure various security options, and administer License Keys. Network Communication between the Deep Freeze Enterprise Console and computers with Deep Freeze installed can use two different modes: LAN Mode or LAN/WAN Mode. •...

  • Page 40: Advanced Options

    Administrator and a Workstation Install file is created. The License Key is now part of the Workstation Install file. — Through the Enterprise Console - The License Key can be updated directly on the Enterprise Console. When the License Key is updated in the Enterprise Console, it is Deep Freeze Enterprise User Guide...
  • Page 41 Enterprise Console, refer to the Licensing section. — Manually on each computer - The License Key can be updated manually on each computer. For more information, refer to the Status Tab section. Deep Freeze Enterprise User Guide...

  • Page 42: Creating Workstation Install Program And Workstation Seed

    Enterprise Console. The default file name for this program is DFWksSeed.exe. All files are saved to Deep Freeze Enterprise/Install Programs folder by default. A different location can be chosen and the file name can be changed if required. It is recommended that a naming convention is used if you are creating multiple customized installation files.

  • Page 43: Using Deep Freeze Enterprise Console

    Using Deep Freeze Enterprise Console This chapter describes using the Deep Freeze Enterprise Console. Topics Deep Freeze Enterprise Console Managing Communication Between the Console and Workstations Remote Consoles Connecting to a Remote Console Managing Deep Freeze with the Console Licensing...

  • Page 44: Deep Freeze Enterprise Console

    Using Deep Freeze Enterprise Console Deep Freeze Enterprise Console The Deep Freeze Enterprise Console displays the status of all Frozen, Thawed, and Target computers on the network and allows the administrator to perform specific tasks on those computers. Detailed status information is available with selective or group reporting.

  • Page 45: Status Icons

    Computers with Deep Freeze installed in a Thawed Locked state Computers that are currently powered down Computers that are currently in Maintenance Mode Computers whose communication with the Console has been interrupted Computers that are Locked Deep Freeze Enterprise User Guide...

  • Page 46: Managing Communication Between The Console And Workstations

    Using Deep Freeze Enterprise Console Managing Communication Between the Console and Workstations There are two types of connections from Console to workstation and Console to Console: 1. Local connections — connections that can only be accessed by the Enterprise Console that hosts those connections.
  • Page 47 3. To enable the Console to be controlled remotely, select Allow Remote Control check box and specify a password. After selecting Add, a connection that serves port 7725 will be created in the connections list of the local service as well as the in the network pane of the Console. Deep Freeze Enterprise User Guide...

  • Page 48: Editing Or Removing A Local Service Connection

    Using Deep Freeze Enterprise Console Editing or Removing a local service Connection Once a Local Service connection has been added to it can be edited or removed through the Tools > Network Configuration. To edit a local service connection perform the following steps: 1.

  • Page 49: Remote Consoles

    1. Open Tools > Network Configurations. 2. Select the Enable local service check box. 3. Select a port from the list and click Edit. 4. Ensure Allow Remote Control is selected. 5. Specify a password. 6. Click OK. Deep Freeze Enterprise User Guide...

  • Page 50: Connecting To A Remote Console

    Using Deep Freeze Enterprise Console Connecting to a Remote Console Once a Remote Console has been established by the hosting Console it can be accessed by other Consoles from a different machine. 1. Select the Connect to Remote Console icon in the side bar or by right-clicking on the network item.

  • Page 51: Managing Deep Freeze With The Console

    To update Deep Freeze computers (where Deep Freeze 6.3 or higher is installed) with a new version of Deep Freeze, complete the following steps: 1. In the Configuration Administrator of the new version of Deep Freeze, create a blank workstation installation file. Deep Freeze Enterprise User Guide...

  • Page 52: Sending Messages To Computers

    Using Deep Freeze Enterprise Console 2. In the Enterprise Console, select the computers to be updated. These computers can be in either a Frozen or Thawed state. 3. Right-click, and select Update Deep Freeze from the contextual menu. 4. A standard Open file window appears. Select the blank computer file and click Open.

  • Page 53: Dynamically Updating A Deep Freeze Configuration

    — Click Import to import the settings from an existing Deep Freeze Configuration file (.rdx) or Deep Freeze Workstation Installation File (.exe) into the sub-configuration window. In either case, a Configuration Screen, similar to the Configuration Administrator, appears containing the Embedded Events tab and Maintenance tab. Deep Freeze Enterprise User Guide...
  • Page 54 Using Deep Freeze Enterprise Console The two tabs on the Configuration Screen can be used to update the configuration on remote computers. Close the Configuration Screen after making the necessary changes in configuration. For further information about the options on each tab, refer to Using Deep Freeze Configuration Administrator.

  • Page 55: Licensing

    The License Key is automatically updated on all computers communicating with the Enterprise Console. If a computer is offline (shut down or disconnected from the network), the License Key is updated when the computer communicates with the Enterprise Console the next time. Deep Freeze Enterprise User Guide...

  • Page 56: Scheduling Deep Freeze Tasks

    Using Deep Freeze Enterprise Console Scheduling Deep Freeze Tasks To schedule a Deep Freeze task in the Enterprise Console using the Scheduled Task Wizard, complete the following steps: 1. Open the Scheduled Task Wizard in one of the following ways: •...
  • Page 57 Scheduling Deep Freeze Tasks 4. Depending on the choice of task execution, the time and date configuration options that follow will vary. Click Next. 5. Click Finish once the configuration is completed. Deep Freeze Enterprise User Guide...
  • Page 58 Using Deep Freeze Enterprise Console The default start time for a task is five minutes from the current time. Deep Freeze Enterprise User Guide...

  • Page 59: Assigning Computers To Scheduled Tasks

    To see which computers are assigned to a specific task, click on the task. The assigned computers appear in the Workstations pane. To delete a computer from a task, click on the computer and press Delete. Deep Freeze Enterprise User Guide...

  • Page 60: Executing A Task Immediately

    Using Deep Freeze Enterprise Console Executing a Task Immediately To execute a task immediately, right-click the task and select Execute Task. Deleting a Task To delete a task, click on the task and press Delete. Scheduled Task Properties To see the properties of a task, right-click the task name and select View Properties.

  • Page 61: Managing Network And Groups

    After a group has been added, one or more sub-groups can be added below it, and further sub-groups can be added indefinitely as a way to differentiate between environments, as in the example shown below: Deep Freeze Enterprise User Guide...

  • Page 62: Importing Groups From Active Directory

    Using Deep Freeze Enterprise Console Importing Groups from Active Directory If the group structure has already been designed within Active Directory, that structure can be imported directly into the Enterprise Console. Complete the following steps to import from the Active Directory: 1.

  • Page 63: History

    The Enterprise Console stores the history of the target computers. • To view history, click History in the Networks and Groups pane. • To delete computer(s) from History, select the computer(s), right-click and select Remove from History in the context menu. Deep Freeze Enterprise User Guide...

  • Page 64: Adding Computers To A Group

    Using Deep Freeze Enterprise Console Adding computers to a Group Computers can be added to a group by dragging them from the Workstations pane to the preferred group, or by using an automatic filter set during the creation of the groups.

  • Page 65: Configure Custom Actions

    Desktop Connection must already be enabled on the target machines. 1. Go to Action Menu > Custom Actions. 2. Select Control with RDC. 3. Enter the Executable Path or browse to select the location. 4. Enter the Working Directory. 5. Click Apply. Deep Freeze Enterprise User Guide...

  • Page 66: Remote Execute

    Using Deep Freeze Enterprise Console Remote Execute Remote Execute allows you to remotely execute an executable file on a computer. PsExec is a tool that can be used to remotely execute an executable file on a computer. PsExec must be downloaded and installed on the computer.

  • Page 67: Push And Install Msi File

    Working Directory can be modified later. 5. Click Close. Execute 1. Select the computers from the Workstations pane. 2. Select Action > Push and Install MSI file. 3. The Push and Install MSI file dialog is displayed. Deep Freeze Enterprise User Guide...

  • Page 68: Deleting, Importing And Exporting Custom Actions

    Using Deep Freeze Enterprise Console 4. Enter the User Name, Password, File Name and Drive Letter. 5. Click OK. Deleting, Importing and Exporting Custom Actions Deleting Custom Actions To delete Custom Actions, complete the following steps: 1. Go to Action Menu > Custom Actions.

  • Page 69: Console Customizer

    3. Select the features to be displayed in the new Console. 4. Click Save As to save the Console. Specify a name for the file. 5. When you double-click the newly created .exe file, the Console with the limited functionality is launched. Deep Freeze Enterprise User Guide...

  • Page 70: Deep Freeze Enterprise Console Shutdown

    Using Deep Freeze Enterprise Console Deep Freeze Enterprise Console Shutdown To shutdown the Deep Freeze Console select File > Exit or click the close window button. Upon exit, you can choose to: • Minimize the Console to the system tray.

  • Page 71: Installing Deep Freeze On The Workstation

    ThawSpace was not checked in the Configuration Administrator • the ThawSpace was not created with Deep Freeze Enterprise Version 5 or later Attended Install or Uninstall To install or uninstall Deep Freeze, complete the following steps: 1.

  • Page 72: Uninstalling Deep Freeze On The Workstation Via The Console

    Using Deep Freeze Enterprise Console Uninstalling Deep Freeze on the Workstation via the Console The Enterprise Console can be used to uninstall Deep Freeze completely or to uninstall Deep Freeze but leave the Workstation Seed. A computer must be in a Thawed state in order to uninstall the program.

  • Page 73: Silent Install Or Uninstall

    Freeze must be in a Thawed state before [/Uninstall] can be used. To run the configuration command line options, Disable Command Line options on the Advanced Options tab must be cleared. * These options are disabled by default. Deep Freeze Enterprise User Guide...

  • Page 74: Silent Install Or Uninstall Using A Shortcut

    Using Deep Freeze Enterprise Console Silent Install or Uninstall Using a Shortcut Deep Freeze can be installed directly on a computer without having to use the installation dialog box by completing the following steps. 1. Locate the Deep Freeze installation program file (DFWks.exe) on the target computer.

  • Page 75: Target Install

    (in the master image) so that after n number of restarts, the computer is automatically Frozen. Alternatively, use Deep Freeze Command Line Control to Freeze selected computers. Target Install Deep Freeze can also be deployed using a Target Install from the Enterprise Console. Deep Freeze Enterprise User Guide...

  • Page 76: Check For Updates

    Using Deep Freeze Enterprise Console Check for Updates Deep Freeze allows you to check if there are newer versions available. Go to Help > Check for updates. This checks if there are newer versions of Deep Freeze available. Deep Freeze Enterprise User Guide...

  • Page 77: Managing Deep Freeze Computers

    Managing Deep Freeze Computers This chapter describes managing computers where Deep Freeze is installed. Topics Login Screen Status Tab Password Tab Network Tab ThawSpace Tab Permanent Software Installations, Changes, or Removals Deep Freeze Enterprise User Guide...

  • Page 78: Login Screen

    2. Enter the administrator password and click OK to log on to Deep Freeze. As an additional security feature, Deep Freeze prevents Brute Force attacks by automatically restarting the computer after 10 unsuccessful login attempts. Deep Freeze Enterprise User Guide...

  • Page 79: Status Tab

    The Clone pane is used to prepare master images for the deployment process. For more information, refer to the Installing Using Imaging section. License Enter the License Key in the License Key field. If no License Key is entered, Deep Freeze expires in 30 days after installation. Deep Freeze Enterprise User Guide...

  • Page 80: Password Tab

    1. Specify a new password in the Enter new password field. 2. Confirm the new password by re-entering the same password in the Confirm password field. 3. Click OK. 4. The password is changed and a confirmation dialog is displayed. Deep Freeze Enterprise User Guide...

  • Page 81: Network Tab

    To choose either the LAN or the WAN method of communication, click the preferred option. The default port number can be changed by clearing the Use Default Port check box and entering the required port number. For more information on network configuration, refer to Appendix Deep Freeze Enterprise User Guide...

  • Page 82: Thawspace Tab

    Any existing ThawSpace is deleted during an uninstall if any of the following apply: • the option to retain existing ThawSpace was not selected in the Configuration Administrator • the ThawSpace was not created with Deep Freeze Version 5 or higher Deep Freeze Enterprise User Guide...

  • Page 83: Permanent Software Installations, Changes, Or Removals

    For more information on how to implement Deep Freeze and ensure that the user data is retained, refer to Deep Freeze - Retaining User Data available at http://www.faronics.com/library Deep Freeze Enterprise User Guide...
  • Page 84 Managing Deep Freeze Computers Deep Freeze Enterprise User Guide...

  • Page 85: Deep Freeze Command Line Control

    Deep Freeze Command Line Control This chapter describes using the Deep Freeze Commands. Topics Deep Freeze Command Line Control (DFC.EXE) DFC Command Line Syntax Deep Freeze Enterprise User Guide...

  • Page 86: Deep Freeze Command Line Control (Dfc.exe)

    SUCCESS or Boolean FALSE, for commands returning a Boolean result Boolean TRUE User does not have administrator rights 2 ERROR DFC command not valid on this installation 3 ERROR Invalid command 4 ERROR Internal error executing command 5 - * ERROR Deep Freeze Enterprise User Guide...

  • Page 87: Dfc Command Line Syntax

    Sets up computer to restart in a Thawed state with DFC password keyboard and mouse disabled; only works on Frozen /THAWLOCKNEXTBOOT computers Restarts computer in a Thawed state with keyboard and DFC password mouse disabled; only works on Frozen computers /BOOTTHAWEDNOINPUT Deep Freeze Enterprise User Guide...
  • Page 88 Deep Freeze Administrator password. licensekey is the License Key for Deep Freeze. If there is an error, the following error codes are displayed: 101: The License Key is not valid 102: The License Key provided has already expired. Deep Freeze Enterprise User Guide...

  • Page 89: Appendix A Ports And Protocols

    Remote Console. The Console(s) that connects to the Remote Console uses only the TCP protocol to communicate with the Remote Console. It is important to remember the ports and protocols being used in order to prevent firewalls, switches or routers from blocking them. Deep Freeze Enterprise User Guide...
  • Page 90 Appendix A Ports and Protocols Deep Freeze Enterprise User Guide...

  • Page 91: Appendix B Network Examples

    Workstation Seed installed. Both installs contain the communications component which talks to the Console/Remote Console. The difference between the workstation install and Workstation Seed is that the workstation install actually installs Deep Freeze while the Seed has only the communication component. Deep Freeze Enterprise User Guide...

  • Page 92: Example 1 - Single Subnet

    The client machines, represented by the computer icons, are located on the same subnet as the Deep Freeze Enterprise Console machine represented by the Deep Freeze Console icon. In this scenario, clients are using port A while the Console has set up a local service connection for the same port.

  • Page 93: Example 2 - Multiple Subnets One Local Service

    When the LAN/WAN option is selected, a Console IP field appears. Specify the IP of the machine that will run the Enterprise Console. An example of these settings are shown in the Advanced Options tab below: Deep Freeze Enterprise User Guide...

  • Page 94: Example 3 - Multiple Ports, Console Accessed Remotely

    More specifically, The Console connected through port A/B can see the host Console as well as each individual computer assigned to ports A and B. The other Consoles connected through port B can see the host and only the computers assigned to port B. Deep Freeze Enterprise User Guide...

  • Page 95: Example 4 - Multiple Subnets Multiple Local Services

    The same goes for the administrator in the library. If technical support knows the password to both local services (lab and library) the local service at both locations can be connected to, in order to administer all the clients. Deep Freeze Enterprise User Guide...
  • Page 96 Appendix B Network Examples Deep Freeze Enterprise User Guide...

  • Page 97: Appendix C Troubleshooting A Remote Console Connection

    Customization Code, it cannot see workstations created under the original code. The workstations and Console must be created under a Configuration Administrator installed using the same exact Customization Code. Deep Freeze Enterprise User Guide...

  • Page 98: Port Is In Use Error When Starting The Console

    Windows also should show whether the port Deep Freeze is using is already in use. 3. The network cable is unplugged. This message can occur if there is no network connection on the machine. Deep Freeze Enterprise User Guide...

  • Page 99: Appendix D Creating A Customized Deep Freeze Enterprise Console

    Appendix D Console The Deep Freeze Enterprise Console includes the ability to create a new Enterprise Console with limited capabilities. A customized, limited console can be distributed in your organization to allow certain users to perform desired tasks, while ensuring they do not have access to the full capabilities of the Enterprise Console.
  • Page 100 Appendix D Creating a Customized Deep Freeze Enterprise Console We will only leave three options under Deep Freeze commands selected: Unlock, Lock, and Reboot in Frozen state. This will allow a teacher to lock (and unlock) the keyboard and mouse on student computers as required, as well as to reboot computers Frozen (just in case a computer is ever accidentally left Thawed by IT staff).

  • Page 101: Appendix E Deep Freeze Action Files - Rdc Example

    A Deep Freeze Action File is an XML file that allows administrators to define additional functionality into the Deep Freeze Enterprise Console. An Action File defines a method for calling an external batch file and passing some information (for example, machine IP addresses, computer names) to the batch file or script.

  • Page 102: Deep Freeze Action File Structure

    Specifies if command will be executed synchronously or <SYNC>y</SYNC> asynchronously Choosing this action prompts user to enter custom <PARAMS> parameters Name on parameter <PASSWORD> Name of variable which will be used in EXECUTE <VAR>%PARAM1%</VAR> Text in various languages <ENGLISH>USERNAME Param (ENGLISH)</ENGLISH> Deep Freeze Enterprise User Guide...
  • Page 103 Defines if log file will be appended or created new <APPEND>y</APPEND> Defines filename <FILENAME>c:\a1com mand.log</FILENAME> Defines command which will be executed. Here, <EXECUTE>c:\windows\vpn.exe parameters and/or console items can be used %%IP%% %USERNAME% %PASSWORD% %%WKSNAME%%</EXECUTE> Defines working directory <WORKDIR>c:\windows</WORKDIR> Deep Freeze Enterprise User Guide...

  • Page 104: Console Parameters

    The following console parameters can be passed to the executed application or script through the Enterprise Console: Parameter Usage Workstation name %%WKSNAME%% Workstation domain %%DOMAIN%% Workstation IP %%IP%% Workstation port %%PORT%% Workstation status %%STATUS%% Workstation configuration date/time %%CFGDATETIME%% Workstation MAC address %%MAC%% Workstation Deep Freeze version %%DFVERSION%% Deep Freeze Enterprise User Guide...

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