Samsung OfficeServ 7000 Series Technical Manual

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OfficeServ 7400

TECHNICAL MANUAL

T A B L E

SPECIAL APPLICATIONS SECTION

PART

DESCRIPTION

OVERVIEW

APPLICATIONS

2.1 THIRD PARTY VOICE MAIL / AUTO ATTENDANTINTEGRATION ...................... 2.1.1

2.2 STAND-ALONE ADD-ON MODULE ............................................................................ 2.2.1

2.3 INDIVIDUAL STATION PAGE......................................................................................... 2.3.1

2.4 CALLER ID ........................................................................................................................... 2.4.1

2.5 USING LCR TO INSERT LONG DISTANCE PIC CODE ............................................. 2.5.1

2.6 USING LCR WITH CALLER ID ........................................................................................ 2.6.1

2.7 UNIFORM CALL DISTRIBUTION ................................................................................... 2.7.1

2.8 ISDN OVERVIEW ............................................................................................................... 2.8.1

2.9 ORDERING AN ISDN PRI TRUNK FACILITY ............................................................... 2.9.1

2.10 OfficeServ 7400 VoIP (VOICE OVER INTERNET PROTOCOL) .......................... 2.10.1

2.11 NETWORKIGN OVER PRI ............................................................................................. 2.11.1

2.12 NETWORKING OVER IP ................................................................................................ 2.12.1

2.13 NETWORKING................................................................................................................. 2.13.1

2.14 OfficeServ CONNECT AND MOBEX ........................................................................ 2.14.1

2.15 SIP CONNECTIVITY TO THIRD PARTY ATA DEVICES ......................................... 2.15.1

2.16 CONFERENCING AND CNF24 CARD ....................................................................... 2.16.1

SIP TRUNKING APPLICATIONS AND BEST PRACTICES

O F

C O N T E N T S

...................................................................................................................................... 1.1.1

Table of Contents

Home Page

SPECIAL APPLICATIONS

PART 1 APRIL 2011

PAGE

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Page 1 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 1 APRIL 2011 T A B L E C O N T E N T S SPECIAL APPLICATIONS SECTION PART DESCRIPTION PAGE OVERVIEW ............................1.1.1 APPLICATIONS 2.1 THIRD PARTY VOICE MAIL / AUTO ATTENDANTINTEGRATION ...... 2.1.1 2.2 STAND-ALONE ADD-ON MODULE ................
Page 2 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 1 JUNE 2006 PART 1. OVERVIEW This part of the technical manual is titled “Special Applications” because it provides information about interfacing with customer-provided equipment or using a feature in a different way than it was intended.
Page 3 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 PART 2. APPLICATIONS 2.1 THIRD PARTY VOICE MAIL/AUTO ATTENDANT INTEGRATION Because of the increased popularity of voice mail and auto attendant use, the OfficeServ 7400 system includes many programmable options to address this demand.
Page 4 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 d. MESSAGE WAITING A VM/AA port can leave a message at any station or group of stations. The message waiting indication can be set or canceled at any station or station group with or without the stations ringing.
Page 5 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICAITONS TECHNICAL MANUAL PART 2 JUNE 2006 2.2 STAND-ALONE ADD-ON MODULE To make a DCS 32 button add-on module operate as a stand-alone unit, perform the following steps in the order they are listed. MMC 103 With the technician or customer passcode, assign answer mode as Voice Announce, Auto Answer or ring.
Page 6 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 2.3 INDIVIDUAL STATION PAGE The system was not designed to permit page announcements to individual keysets. However, a forced auto answer key (FAUTO) can be used to accomplish this objective. 1.
Page 7 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 2.4 CALLER ID The OfficeServ 7400 is compatible with both types of Caller ID as defined by BELLCORE. These are the single message format or “Number Only” sometimes referred to as standard Caller ID and the multiple message format or “Name and Number”...
Page 8 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 MMC 119 CALLER ID DISPLAY This MMC is used by the end user to determine which piece of Caller ID data is displayed when a call rings at the user’s station.
Page 9 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 2.5 USING LCR TO INSERT LONG DISTANCE PIC CODE One of the more common uses for LCR is to use this feature to automatically insert the long distance access code for long distance calls within your own area code.
Page 10 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 In MMC 711, program the following entries: MMC 711 LCR TIME TABLE TIME CHANGE BANDS HHMM LCRT HHMM LCRT HHMM LCRT HHMM LCRT 0001 0001 0001 0001 0001...
Page 11 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 In MMC 713, program the following: MMC 713 LCR MODIFY DIGIT TABLE INDEX NO. OF DELETE DIGITS NO. OF INSERT DIGITS NO. OF APPEND DIGITS (15) (14) (14)
Page 12 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 2.6 USING LCR WITH CALLER ID It is necessary to have LCR programmed on systems with Caller ID to enable certain features with a DIAL/REDIAL option to be used. This is because the 10 digit CID number format provided by the Central Office always contains the area code.
Page 13 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 MMC 710 LCR DIGIT TABLE 1AAALLL   1AAALLL NOTE: AAA is your home area code and LLL is a local prefix. For example, at STA, AAA= 305 and one LLL = 426.
Page 14 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 In MMC 712, program the following entries: MMC 712 LCR ROUTE TABLE LCR ROUTE TIME CHANGE LCRCOS TRK GROUP MOD DIGITS In MMC 713, program the following: MMC 713 LCR MODIFY DIGIT TABLE INDEX...
Page 15 UCD controls queue patterns and information messages. Callers are held in queue for an available agent. First and second announcements reassure the caller until an agent becomes free. UCD announcements are provided by the Samsung Voicemail system. The following step by step example demonstrated how to create an UCD application.
Page 16 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 Exit Code: This is an option that allows the caller to exit UCD by dialing this digit. Retry Count: This is the maximum number of times that a caller will be recalled to the UCD message before being transferred to the final destination.
Page 17 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 2.8 ISDN OVERVIEW INTRODUCTION Programming Primary Rate Interface (PRI) circuits into the OfficeServ 7400 is different from working with analog facilities but does not have to be overly frightening or complicated to do.
Page 18 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 METHOD 2: Per Station Programming The second method is to use the CLI tables in 321. These tables allow up to 3 calling party numbers to be assigned to each station on the system.
Page 19 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 TEPRI SETUP METHOD – FIGURE 1 The following shows a step by step approach to programming a TEPRI board as either a T1 or as a PRI circuit. Please consult the individual MMCs for specific details on the various parameters used.
Page 20 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 • EXAMPLE 1: PROGRAMMING A PRI TRUNK The following shows a typical step by step approach to programming a ISDN PRI. ANY CHANNEL=NO PRI MODE=DDI CH.
Page 21 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 ORDERING AN ISDN PRIMARY RATE INTERFACE (PRI) TRUNK FACILITY Ask the Telephone Company Service Order Representative or Customer Account Manager questions to determine the following: 1.
Page 22 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 6. As indicated in item 5, incoming calls on a PRI act in a manner very similar to DID service over a T1. Now, the Telephone Company can send you a 3, 4, 7, or 10 digit telephone number as the “Called Party Number”...
Page 23 Supporting the VoIP trunking gateway features via the MGI (Media Gateway Interface) • card. Supporting Samsung proprietary IP keyset. OfficeServ 7400 can support up to 480 IP • stations, which can be combination of any of the following: ITP 5100 Series or Softphone.
Page 24 VoIP application. ITP 5100 Series Keyphone Overview The Samsung ITP 5100 series IP keyphones provide full iDCS keyphone functionality locally or remotely on an IP network. The unique ITP keyphone instruments communicate with the OfficeServ 7400 system in a proprietary IP message format to emulate full keyphone functionality.
Page 25 PART 2 MAY 2009 ITP 5100 Series Keyphone Overview The Samsung ITP series IP keyphones provide full iDCS keyphone functionality locally or remotely on an IP network. The unique ITP keyphone instruments communicate with the OfficeServ system in a proprietary IP message format to emulate full keyphone functionality.
Page 26 The selectable features are H.323 VoIP trunking, SIP VoIP trunking, OfficeServ 7400 System Networking via IP and the Samsung ITP 5100 series keyphones. MGI cards support these features on a per port basis. Each MGI card has an embedded RJ 45 10/100 BaseT Ethernet female connector on the face of each card which allows a standard RJ45 UTP data cable connection for IP network connections.
Page 27 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 Both the MGI and MGI64 support the following services and features: IP Phones • IP Networking (Network multiple systems over an IP Network) • G729 (8K) CODEC, G.723.1, G.711, G.729A CODECs •...
Page 28 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 MGI Card Labeling PWR RUN DSP RTPT RTPR Ports & LEDs Function Description Port that connects the Ethernet. UART port (for tests). Button for resetting the MGI. PWR LED This LED indicates the power supply status.
Page 29 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 MGI Operation Overview The MGI cards have the voice CODEC’s for VoIP and an RJ45 10/100 10BaseT connector for the network connection(s). The MGI cards handle the voice to data and data to voice conversion while the MP40 handles call signaling and setup/tear down, CODEC selection, availability, CODEC usage type etc.
Page 30 When an IP call is directed to the OfficeServ 7400 system the MP40 performs the call control and setup to the remote calling or called IP endpoint. This endpoint can be a legacy Samsung SMG series H.323 gateway, Samsung ITM series card or other manufacturer standards based VoIP gateway.
Page 31 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 ITP Keyphone, MGI and MP40 Relationships ITP Keyphone and iDCS Keyphone Operation The ITP 5100 series keyphones use the MGI as the voice gateway when connected to the OfficeServ 7400 system stations or trunks.
Page 32 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 ITP Keyphone to ITP Keyphone Operation When an ITP keyphone is connected and in conversation to another ITP keyphone the MGI card audio codec is not involved when called on the private network side. The MP40 is involved to provide call setup and tear down, programmable button functions, displays and system feature accesses.
Page 33 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 Figure 6. Remote ITP Keyset (shown with iDCS keyphone connectivity also) MP40 ITP 1 IP address: 105.1.16.144 ITP 2 IP address: 105.52.10.200 OfficeServ 7400 MGI Functional Overview MGI Operational Concepts The MGI cards support several VoIP services.
Page 34 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 traversal by remote ITP keysets and far end gateway services and systems. Public network and Private network relationships will be reviewed further on in this Special Applications section. H.323 Trunking Gateway The MGI card(s) when used as a VoIP trunking gateway allows VoIP call connectivity to opposite MGI’s, ITM products, SMG products or other H.323 standards based VoIP gateways.
Page 35 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 VoIP Networking Gateway The MGI supports the voice when connections between OfficeServ 7400 systems are set up to use the IP Networking Feature. IP Networking Features are the same as the PRI Networking features but use IP as the transport method.
Page 36 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 MGI Group Numbering Plan When using MMC 615: MGI Group, an understanding of the multi-use aspect of the MGI should be understood. There is a correlation between the Numbering Plan and Trunk Group Members.
Page 37 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 Table 1: MGI Group default Numbering Plan Assignments: 3801 3801 3801 3801 3201 3801 3801 8301 3801 3801 8401 8501 3802 3802 3802 3802 3202 3802 3802 8302...
Page 38 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 H.323 or SIP Trunking Gateway The OfficeServ 7400 MGI functions as a VoIP trunking gateway. The OfficeServ 7400 software considers the MGI ports as trunk ports. As a trunking gateway the MGI card support the H.323 or SIP standards on a per port basis as needed.
Page 39 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 In the above example the station caller will hear a second dial tone when 80 is dialed. After dialing 0 and station number 201 the MGI program looks up the corresponding IP address with the access code 0.
Page 40 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 ITP Keyphones and IP Network Connectivity The OfficeServ 7400 MGI cards provide a proprietary gateway between the ITP keyphones and the system features and services. The connections between networks should be understood before requesting or installing the services for local or remote location ITP keyphones.
Page 41 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 “Private” network is the network that has an IP addressing scheme that is used behind a router to protect the user endpoints from being accessed by the public. In some cases the router has a “NAT”...
Page 42 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 Remote ITP Keyphone with Public Static IP Addressing Figure 8 shows the relationship between the MP40, MGI and remote ITP keyphone. With the entire network “exposed” connectivity is permitted but there is no way to put ITP keyphones on a private LAN network without “exposing”...
Page 43 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 Reservations / Port Forwarding Router Addressing with Static IP Remote ITP Keyphone Figure 9 shows the relationship between the MP40, MGI and a remote ITP keyphone using a router to provide a separation between the Private and Public networks.
Page 44 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 Remote ITP Keyphones with Reservations Router Addressing Figure 10 shows Private with Public connectivity using router reservations or port forwarding at the OfficeServ 7400 Release 2 end the remote ITP endpoint(s). In all cases, on a public application, a public IP addresses must be obtained for the MP40 and the MGI card(s).
Page 45 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 ITP Keyphone with Remote NAT Router Addressing Figure 11a shows Private with Public connectivity using a router supporting reservations or port forwarding at the OfficeServ 7400 end and a NAT supporting router at the remote ITP endpoint.
Page 46 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 Figure 11b Private with Public Remote NAT Router connections MP40 NAT ROUTER PUB ADD 205.52.10.80 MP40 PVT IP ADD. 105.52.10.200 MP40 PUB IP ADD MGI PVT IP ADD. 216.43.162.74 105.52.10.201 MGI PUB IP ADD...
Page 47 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 MMC 830 and MMC 831: IP type to “Private with Public” set up private and public IP • addresses. MMC 840: For each remote ITP, set IP type to “Public with Firewall”. •...
Page 48 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 common methods used by router manufactures are Low Latency Queuing, Fair Queuing, Weighted Fair Queuing, RSVP Queuing and Fragmentation. Insuring these options are available will assist in providing a good quality of service. In all, QoS can be a complicated endeavor when transporting voice over an unmanaged public Internet environment.
Page 49 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 Service Type Port Number Protocol Remarks Traffic Report 5102 Traffic Report to IP connection Alarm Report 5103 System Alarm Report to IP connection UCD View 5104 UCD View printout to IP connection Periodic UCD...
Page 50 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 ITP Application Programming Examples In the following example shows the private corporate LAN application on the enterprise network. The network is considered “private” because all of the IP addresses are on the same network.
Page 51 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 4. ITP Keysets The following needs to be entered into each of the ITP keyphones accordingly. For detailed instructions of configuring the ITP keyphone, see the user’s guide. Network –...
Page 52 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 MGI Programming MMCs There are 14 MMCs directly related to the use and operation of the MGI card. MMC 615 MGI GROUP Assigns permissions of use for individual MGI ports. Separates range of ports to be allowed for MGI Services MMC 616 MGI USER Assigns permissions of use for individual MGI ports.
Page 53 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 MMC 838 PRIVATE IP This MMC programs the IP addresses for devices that are using the H.323 standard within the network. MMC 840 IP SET INFO This MMC programs and stores the station number, user ID and password for ITP keyphones.
Page 54 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 2.11 NETWORKING OVER PRI The following procedures are intended to show how to set up networking between systems only. It is assumed that all the systems to be networked together have already been set up as stand alone systems with LCR and inbound trunks already set up.
Page 55 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 Switch 001 is 2001 → 2199 e.g. Switch 002 is 2200 → 2299 Switch 003 is 2300 → 2399 Determine the group number ranges for each switch: 001 is 5000 →...
Page 56 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 [02:23 → 00323] [SZ:2 MAX:07 MB:Y] And so on for all four entries. The trunk side of the network intercom dial plan must now be set up to allow LCR to send intercom calls across to the other switch.
Page 57 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 When the 10 steps described above have been completed intercom networking is completed. Centralized Voice Mail Setup This setup takes place at each of the remote locations and allows these locations to use the SVM system in the central location.
Page 58 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 DID Pass Through This will allow DID calls that come in on circuits on the main location to ring at the remote locations. In MMC 724 under NTWK LCR NUMPLAN make an entry for an unused station number block for example 30: [NTWK LCR NUMPLAN] [LCR-05:NONE→30 ]...
Page 59 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 Tandem Trunking If the networked switches are in different area codes, e.g. Switch 001 is 561 Switch 002 is 954 Switch 003 is 305 then calls from one switch can be routed over the network link and sent over as local calls. For example if a user in Switch 001 wants to call a number in the 305 area code the call could be routed over the network link to switch 003 and sent out as a local call.
Page 60 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 NETWORKING DATA COLLECTION FORM Switch ID: Area Code: (MMC 820) Extension Range: (MMC 724) Station Group Range: (MMC 724) Central Operator Host: Central VMAA Host: LCR Access Code: (MMC 724) Network LCR Access Code...
Page 61 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 Network Trunk Group Switch Group (MMC 603) Networking Link Access Digits Length Route (MMC 710) Network Routes Switch ID Route Class Group Modify (MMC 712) 2.11.8...
Page 62 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 MODIFY DIGITS Entry (MMC 713) DID TABLE (MMC 714) Digits Delete 2.11.9...
Page 63 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 NETWORKING PROGRAMMING EXAMPLE A company has three locations, its headquarters in 561 area code , a location in 954 area code and a location in 305 area code. 561 and 305 areas are ten digit local dialing and 954 is 7 digit local dialing.
Page 64 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 NETWORKING DATA COLLECTION FORM-EXAMPLE 1 Switch ID: Area Code: 561 (MMC 820) Extension Range: 2001 2099 (MMC 724) 2100 2199 Station Group Range: 5000 5049 (MMC 724) Central Operator Host: Central VMAA Host:...
Page 65 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 Network Trunk Group Switch Group (MMC 603) Networking Link Access Digits Length Route (MMC 710) 1305 1954 Network Routes Switch ID Route Class Group Modify 03:1 (MMC 712) 04:1...
Page 66 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 MODIFY DIGITS Entry (MMC 713) DID TABLE (MMC 714) Digits Delete 20 21 22 23 50 52 53 2.11.13...
Page 67 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 NETWORKING DATA COLLECTION FORM-EXAMPLE 2 Switch ID: Area Code: 954 (MMC 820) Extension Range: 2201 2299 (MMC 724) Station Group Range: 5200 5249 (MMC 724) Central Operator Host: Central VMAA Host: LCR Access Code:...
Page 68 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 Network Trunk Group Switch Group (MMC 603) Networking Link Access Digits Length Route (MMC 710) 1305 1561 Network Routes Switch ID Route Class Group Modify 02:1 (MMC 712) 03:1...
Page 69 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 MODIFY DIGITS Entry (MMC 713) DID TABLE (MMC 714) Digits Delete 20 21 22 23 50 52 53 2.11.16...
Page 70 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 NETWORKING DATA COLLECTION FORM-EXAMPLE 3 Switch ID: Area Code: 305 (MMC 820) Extension Range: 2301 2399 (MMC 724) Station Group Range: 5300 5349 (MMC 724) Central Operator Host: Central VMAA Host: LCR Access Code:...
Page 71 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 Network Trunk Group Switch Group (MMC 603) Networking Link Access Digits Length Route (MMC 710) 1954 1561 Network Routes Switch ID Route Class Group Modify 02:1 (MMC 712) 03:1...
Page 72 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 MODIFY DIGITS Entry (MMC 713) DID TABLE (MMC 714) Digits Delete 20 21 22 23 50 52 53 2.11.19...
Page 73 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 2.12 NETWORKING OVER IP The following procedures are intended to show how to set up IP networking between systems only. This method will allow multiple OfficeServ 7400 systems to be networked together over an IP network.
Page 74 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 Software Setup The following MMC’s must be programmed for each node in the network: 1. The following MMC’s related to IP and MGI set up must be programmed MMC 830. System IP Address for MP40.
Page 75 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 etc. The digits star (*) and pound (#) cannot be used in switch ID numbers, This information is entered in MMC 820. MMC 820. System Link ID •...
Page 76 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 MMC 724. Numbering Plan • STN DIAL NO.: A non-conflicting range of station numbers should be assigned across all the nodes in the network. • STNG DIAL NUMBER: A non-conflicting range of station group numbers should be assigned across all the nodes in the network.
Page 77 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 • MB:N: When using Centralized Voice Mail using SVMi-4E/8E/16E cards, other systems need to manually create mail boxes for each system. If this option is "Y", the system creates up to 100 mail boxes for the phone numbers which starts with the numbers assigned in MMC 724, with a length specified by the value of “SZ”.
Page 78 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 9. Put the trunks for each network link into their own trunk group. e.g. in switch 001 put the trunks to switch 002 in group 802 and the trunks to switch 003 in 803.
Page 79 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 • DIGIT : Beginning of digits for outgoing call. Because a networking call should have a node number, it can be the starting point. It should be included in the numbers assigned in MMC 824.
Page 80 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 • CW : For Call Waiting. This is not used for networking. • DELETE: The number of digits to delete. • NAME: The name of the DID table. e.g.
Page 81 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 Centralized Operator Setup This setup allows all dial ”0” calls in the remote system to call the operator in the main system. This feature only works with dial “0” calls. Recalls etc. will ring the designated local operator. •...
Page 82 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 Tandem Trunking If the networked switches are in different area codes, e.g. Switch 001 is 561 Switch 002 is 954 Switch 003 is 305 then calls from one switch can be routed over the network link and sent over as local calls. For example if a user in Switch 001 wants to call a number in the 305 area code the call could be routed over the network link to switch 003 and sent out as a local call.
Page 83 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 PROGRAMMING EXAMPLE: This example demonstrates the steps involved in networking 2 nodes (Nodes A and B) together over IP. It is assumed that a functional IP network exists between the nodes. This physical network segment can be as simple as a single hub or switch, or can be as complex as a network involving routers, switches, firewalls, etc.
Page 84 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 • MMC 615: Program the MGI Use Groups. Set USER=VoIP Networking and choose the IP trunk members (MGI channels) to be used for this “Networking” use. The default values should start with member 1 = 3801, etc.
Page 85 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 • MMC 603: VoIP networking signaling trunks • MMC 710: Index Digit Length LCRT 0001 stations, station groups in system B 0002 special numbers 0003 local calls need at least 7 digits (if needed) Note: this example does not have local CO trunking.
Page 86 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 • MMC 615: Program the MGI Use Groups. Set USER=VoIP Networking and choose the IP trunk members (MGI channels) to be used for this “Networking” use. The default values should start with member 1 = 3801, etc…...
Page 87 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 JUNE 2006 • MMC 710: Index Digit Length LCRT 0001 091 stations, station groups in Node A 0002 1 special numbers 0003 2 local calls need at least 7 digits (if needed) Note: this example does not have local CO trunking.
Page 88 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 FEBRUARY 2009 2.13 NETWORKING The networking feature package allows up to 99 OfficeServ 7400 systems to be connected together with a high level of feature transparency. The physical connection between the systems can be set up via an IP network or a proprietary PRI connection (based on Q-SIG specification).
Page 89 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 FEBRUARY 2009 answered prior to that systems attendant recall timer expiring, the call will recall to that systems designated operator group. Attendant recalls will not recall to a ‘Centralized Attendant”.
Page 90 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 FEBRUARY 2009 Enhanced Networking OfficeServ 7400 also supports the following Enhanced Networking features: NETWORK TRUNK RING DESTINATION This feature permits for analog trunks to be assigned to ring at any station or group destinations anywhere in the network.
Page 91 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 FEBRUARY 2009 Notes: Centralized attendant handles second level recalls across the network. This is not to be • confused with centralized operator which handles calls from remote stations dialing 0. Centralized attendants can only be assigned on a per node basis.
Page 92 The card does not have to be in the same node as the incoming trunks • This functionality requires the use of the Samsung SVMi() card. • This feature is not supported with third party Voicemail/AA applications. •...
Page 93 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 FEBRUARY 2009 GROUP OVERFLOW ACROSS THE NETWORK This feature allows the overflow destination for a station group to exist in the same node or a remote node within the network. An example of the how this works is this feature will allow calls to arrive and ring at the branch office.
Page 94 PART 2 FEBRUARY 2009 Notes: The functionality is only available when using the SVMi() card for Centralized Voicemail. • Softkey options are only available to the Samsung digital stations. • This feature is supported over Q-sig and IP networking. •...
Page 95 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 FEBRUARY 2009 NETWORKING MESSAGE KEY WITH LED INDICATIONS This feature permits station users to set a message wait indication to remote stations in the network. When calling a remote station and receiving busy or no answer condition, the caller can press the MSG softkey in the display (or dial the MSG access code) and leave an indication that a message is waiting.
Page 96 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 FEBRUARY 2009 Internal Zone Paging External Zones = All Internal Zones 5 = External Zone 1 = Internal Zone 6 = External Zone 2 = Internal Zone 7 = External Zone 3 = Internal Zone 8 = External Zone 4 = Internal Zone...
Page 97 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 FEBRUARY 2009 CALL PICKUP ACROSS THE NETWORK This feature enhancement allows ringing calls, recalls and held calls to be picked up by other stations across the network. A station user in the main office can use the directed pick-up, hold pickup or page/park pickup codes to answer calls from the main or branch offices.
Page 98 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 FEBRUARY 2009 A visual indication is provided when the associated station is ringing, but no audible • indication is presented. The network selection keys can be used for directed call pickup across the network if this •...
Page 99 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 FEBRUARY 2009 When programming MMC 722/723, the extension of the call coverage key can only be • programmed using station numbers from the local node. Stations, station groups or virtual numbers from remote nodes cannot be used.
Page 100 Table of Contents Home Page OfficeServ 7400 PROGRAMMING TECHNICAL MANUAL PART 2 FEBRUARY 2009 DISTINCTIVE RINGING This existing feature has been enhanced to allow each stations or trunk to assign and send a distinct ring tone to any station receiving the incoming call. When specified trunks or stations are assigned to distinctive ring, a different audible tone and cadence will be heard at the station receiving the incoming call.
Page 101 PART 2 MAY 2009 2.14 OFFICESERV CONNECT AND MOBEX The OfficeServ Connect, MOBEX, and Executive MOBEX features are a part of the Samsung Fixed Mobile Convergence solution. These 3 distinct features can be used separately, or combined together. This provides maximum flexibility and customization.
Page 102 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 call reaches the cell phone the call will display the extension number of the internal extension user.** Executive MOBEX Executive MOBEX is an optional, licensed enhancement to the MOBEX feature. Executive MOBEX is used to assign MOBEX DSP to a selected MOBEX port.
Page 103 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 the called party seeing their cell phone’s CID. This is because the caller will instead see the CID of the MOBEX port itself, which can be set in MMC 321. The blue arrows show a call from the Executive MOBEX user to an Internal Extension.
Page 104 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 Internal Extension (the Master keyset of the group) it will ring at both the keyset and the cell phone simultaneously. The call can be answered at either location. NOTE: MOBEX requires the use of PRI/SIP trunking.
Page 105 Executive MOBEX users and an OAS card. • Each agent needs access to the group delivery mailbox o The Samsung Voicemail will need the general delivery mailbox to be a LIST box that distributes messages to the 4 agents’ mailboxes and each mailbox will need Message Alert enabled to call their MOBEX extension when messages are left.
Page 106 Table of Contents Home Page OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2009 10 digit cell phone number. This will allow the cell phones to be called when the MOBEX directory number is dialed. 6. In MMC 860 enter the Executive MOBEX license 7.
Page 107 SIP-compatible phone system. ATAs are used to circumvent the cable distance limits on analog devices at a remote location that need to connect back to the main office or headquarters. The OfficeServ 7000 series can be connected to 3...
Page 108 This is the preferred solution. Contact your VoIP/SIP service provider to see if this service is available and get more details. 2. If SIP trunking is not in use, an additional OfficeServ 7000 Series system can be connected at the remote site, and can support the 911 routing to the local exchange via SPNet networking.
Page 109 33XX. 1.2 OfficeServ Programming for Remote IP Phones: 1. Set up the private and public IP addresses for the OfficeServ 7000 Series system processor in MMC 830 (IT/DM 2.1.0 and 2.1.2). For this example we will use 12.240.8.209 as the public IP.
Page 110 OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2011 2. SIP Station settings for the ATA (used to register the ATA to the OfficeServ 7000 Series system) For this example we will use the following settings: SIP Port: 5061 Proxy Registration: 12.240.8.209 ( the public IP of the OfficeServ MP...
Page 111 OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2011 1.4 Programming Emergency Routing in the OfficeServ Before diving in to the MMC programming take a moment to consider the flow of the call through the OfficeServ processor: IP Phone dials 911 System searches for corresponding Emergency Code for the phone Code Not Found Code Found...
Page 112 OfficeServ 7400 SPECIAL APPLICATIONS TECHNICAL MANUAL PART 2 MAY 2011 In MMC 330 (IT/DM 5.15.15) set EMGY CODE to 4444 for IP phone 8955 and set EMGY DIAL number 1 to 411 ( we use 411 here to avoid accidentally dialing 911! In MMC 832 (IT/DM 5.2.3) select Access Code O:000 and set ACCESS DGT to 4444, DGT LENGTH to 7, DEL LENGTH to 4, and SERVER USE to YES Finally, in MMC 833 (IT/DM 5.2.17) set the IP Address of TB(000)IP ADDR 1 to...
Page 113 When a fax comes in to the main office it is very straightforward to send the call to a fax machine connected to the OfficeServ 7000 Series system. But what do you do when you need to route the call to a remote office? This challenge can be resolved in a few different ways: 1.
Page 114 1. First, go to MMC 727 (IT/DM 2.1.1) and verify that the main software version of your OfficeServ 7000 Series system is V4.30 or higher. 2. Enter the SIP LICENSE key you have purchased for the system using MMC 860 (IT/DM 2.1.4).
Page 115 In cases where faxes aren’t necessarily coming in on a dedicated number or line you can use the Samsung Voicemail to answer calls and selectively route just the fax calls to the ATA. For more information on this functionality see the programming manual for your specific Samsung Voicemail product.
Page 116 5 parties. Users must have the MCONF button to initiate an Ad-Hoc conference. For more information on how to install and program the CNF24 card on a Samsung OfficeServ 7200, 7200-S, or 7400 please refer to the CNF24 Technical Manual.
Page 117 Table of Contents Home Page PART 3. SIP TRUNKING APPLICATIONS AND BEST PRACTICES SIP Trunking Applications & Best Practices...
Page 118 SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise information in this publication for any reason. SAMSUNG TELECOMMUNICATIONS AMERICA also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.
Page 119 Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICATIONS AND BEST PRACTICES APRIL 2011 Table of Contents 1. Introduction ........................... 1 2. Deployment Considerations ....................1 2.1. OfficeServ 7000 ........................1 2.1.1. Components ........................ 1 2.1.2. Technical Knowledge ....................1 2.1.3.
Page 120 Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICATIONS AND BEST PRACTICES APRIL 2011 3.7. Call Forward ........................16 3.7.1. Supported by ITSP ..................... 16 3.7.2. Not Supported By ITSP ....................16 3.8. Privacy ..........................17 3.8.1. Privacy Setting ......................17 3.8.2.
Page 121 APPLICATIONS AND BEST PRACTICES APRIL 2011 1. Introduction This document describes the required steps to configure the OfficeServ 7000 series system for the SIP trunking service. SIP trunking is a real-time IP communications service delivered by an Internet Telephony Service Provider (ITSP) or SIP trunking provider.
Page 122 Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICAT IONS AND BEST PRACTICES APRIL 2011 2.1.3. M edia Gatew ay Interface (M GI)/ M edia Proxy Service (M PS) R esource Planning The following tables shows the resources requirement for MGI/MPS channels. Please provide sufficient resources for the system to operate properly.
Page 123 Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICAT IONS AND BEST PRACTICES APRIL 2011 MGI Channel Usage on Background Music State Local IP Phone Remote IP Phone Non-IP IP Phone 1 MGI ch 1 MGI ch 0 MGI ch...
Page 124 Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICAT IONS AND BEST PRACTICES APRIL 2011 2.1.3.1. M GI/ M PS Usage Guidelines MGI channel is used to conver t the digital bit streams to IP packets and vice versa. MGI channel can also be used to convert two different format of IP packets.
Page 125 Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICATIONS AND BEST PRACTICES APRIL 2011 2.2. Broadband Internet and Quality of Service SIP trunking service requires a broadband data connection that is provided by an Internet Service Provider (ISP). ISP and ITSP can be the same company or different companies. Because SIP trunking is delivered over the same IP connection for voice, data and fax communications, it can yield significant cost savings.
Page 126 SIP interoperability. For more detail info, see SIP Forum’s website, http://www.sipforum.org/. Samsung is a member of the SIP Forum and OfficeServ 7000 systems comply with SIP Forum’s standard for interoperability. Any member of the SIP Forum will comply to the same standard. Also, OfficeServ 7000 systems contain rich SIP trunking options to meet most ITSPs’...
Page 127 Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICATIONS AND BEST PRACTICES APRIL 2011 Service Type Port Number Protocol Remarks H.323 1720 (tunneling mode) If it uses tunneling mode, it only uses port 1720. If 1024 to 4999 (non...
Page 128 Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICATIONS AND BEST PRACTICES APRIL 2011 3. Configuration 3.1. Overview Steps to set up SIP trunking: • Enter SIP license keys in MMC 860. Enter SIP account data and enable the “SIP SERVER” in MMC 837 •...
Page 129 APRIL 2011 3.4.1. SI P Trunking Account Configuration The OfficeServ 7000 series offers four ITSP (Internet Telephone Service Provider) profiles. The current software allows one profile to be activated at one time. Typically, ITSP uses two types of authentication methods to authenticate the SIP trunk account: static type or registration based type.
Page 130 Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICATIONS AND BEST PRACTICES APRIL 2011 IT/DM 5.2.13 Registration Base Static IP Based Remark Account Account [MMC 837] Item Value DNS Server 2 Optional Optional [DNS SERVER2] User Name Must Have...
Page 131 Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICATIONS AND BEST PRACTICES APRIL 2011 IT/DM 5.2.13 Registration Base Static IP Based Remark Account Account [MMC 837] Item Value [DEST TYPE] routing. TO HEADER use the address in the TO header. REQ URI uses the request URI address.
Page 132 Alive Notification option for the OfficeServ 7000 system to check the availability of SIP service periodically. The OfficeServ 7000 series uses the SVC AVAIL field in MMC 837 to indicate the availability of the SIP service. If SVC AVAIL shows NO, it indicates that the SIP services is not available.
Page 133 Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICATIONS AND BEST PRACTICES APRIL 2011 OfficeServ System: To delete “+1” from the inbound digits in MMC 832: (I:00) ACCESS DGT (I:00) DGT LENGTH (I:00) DEL.LENGTH 3.4.6. Direct DI D to a Specific Station Incoming call can be directed to a specific station.
Page 134 APRIL 2011 3.5.3. DTM F The MGI card of OfficeServ 7000 series supports three types of methods to handle DTMF in MMC 861 for SIP trunking. The type of DTMF setting must be matched between the OfficeServ system and ITSP. The DTMF type will be provided by the ITSP.
Page 135 APRIL 2011 3.6. External Call Transfer and Hold Re-Invite The OfficeServ 7000 series supports two types of methods to handle SIP semi-blind transfer and consultation transfer feature. It is important to select the correct type to match services from the ITSP.
Page 136 Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICATIONS AND BEST PRACTICES APRIL 2011 3.6.1. M OH Function 1. SIP Providers have the right to override the OfficeServ Media request when playing MOH. This causes confusion. Who is controlling MOH? A new setting since V4.53 has been added to give more options to deal with various SIP providers.
Page 137 For this example, you should enter somecarrier.com in proxy domain name and samsung.com in local domain name. If you want the same domain names for “from” and “to” headers, then you can leave blank in the local domain name.
Page 138 Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICATIONS AND BEST PRACTICES APRIL 2011 3.11. Carrier EXCUSIVE Field Enabling this option will allow OfficeServ to accept calls only from the IP addresses that were in the active SIP trunk provider (MMC 837) and SIP peers (MMC 833). It can prevent any unauthorized SIP peer access such as calls with “Asterisk”...
Page 139 Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICATIONS AND BEST PRACTICES APRIL 2011 Filled the valid SIP peering IP address or leave them to 0.0.0.0. If all entries are 0.0.0.0, OfficeServ will not accept any SIP peering calls. In this example, OffcieServ will accept SIP peering call from IP address 65.65.65.64.
Page 140 Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICATIONS AND BEST PRACTICES APRIL 2011 4. Troubleshooting 4.1. No Dial Tone when Dial 8501 (Default SIP Trunk Number) 1. SIP stack license is invalid. SIP license is issued based on the MAC address of the MP. It is not transferable.
Page 141 Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICATIONS AND BEST PRACTICES APRIL 2011 4.4. One Way Audio or No Audio 1. Make sure the MGI/OAS card has the latest software version that match with MP software version.
Page 142 Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICATIONS AND BEST PRACTICES APRIL 2011 ii. Forward 65.65.65.64 port 40000:40031 to 10.10.10.2 (MP) iii. Forward 65.65.65.64 port 40100:40131 to 10.10.10.3 (OAS) iv. Forward 65.65.65.64 port 30000:30031 to 10.10.10.3 (OAS) 4.
Page 143 Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICATIONS AND BEST PRACTICES APRIL 2011 4.5. Incoming Calls Ring to the Operator Group Only 1. Make sure MMC 714 have correct DID directive. 4.6. No Caller ID or have Extra Digits on the Phone Display 1.
Page 144 Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICATIONS AND BEST PRACTICES APRIL 2011 4.9. Receive “No User Response” while Making Outgoing Call 1. Make sure previous 3.8 is observed then check with the ITSP or network (router) settings.
Page 145 Table of Contents Home Page OfficeServ 7000 Series SIP Trunking APPLICATIONS AND BEST PRACTICES APRIL 2011 4.14. ITSP required “180” or “183” Ring Back Response 1. For inbound call when 183 is set, OfficeServ will provide the ringback tone to the caller.

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