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Customer support
Dedicated service
and dynamic
support
14
Massey Ferguson is a truly global
brand with machines operating
all over the world, and behind
every Massey Ferguson machine
is the powerful aftersales support
of AGCO's Customer Support
organisation.
Industry benchmarking shows that
AGCO offers customers world-
class parts and service support,
and this is never truer than in
support of our harvest machinery
both in and out of season.
In season excellence
The Harvest Support Programme is
designed to be extremely dynamic
and able to adapt immediately to
changing conditions. Each harvest
experience in every country is
used to continuously enhance
the comprehensive service. Key
elements include:
•
A dedicated harvest
parts warehouse guaranteeing
superb parts supply and
availability, and enabling a direct
and rapid logistical response.
•
24/7 AGCO Parts warehouse and
Customer Service facilities for
Massey Ferguson European
combine markets.
•
Dealer direct access to on-line
parts ordering 24/7 with full visibility
of parts availability throughout
the European warehouse network
round-the-clock.
•
Exceptional services such as
late cut-offs, special transport,
'Eurodirect' deliveries throughout
Europe direct to Massey Ferguson
dealers and customers, and
collection services
•
Specialist technicians with expert
product knowledge supporting
local markets.
•
Local dealer commitment to the
highest levels of service by
operating 'out of hours' parts
and service support.
Year round distinction
Naturally we recognise that
supporting our harvest equipment
goes beyond the harvest period.
All Massey Ferguson machinery
benefits from year round focus
in the form of both the
exceptional standards provided
by AGCO Parts as well as
specific servicing packages:
•
Industry-leading parts supply
through AGCO Parts' state-of-
the-art warehousing and logistics.
•
Genuine parts from
AGCO Parts, the only genuine
supplier, guaranteeing the right
fit, first time, every time.
•
Well-qualified parts specialists and
highly-trained service technicians
providing dedicated service
support and technical solutions.
•
Aftersales solutions for all ages
of machinery for maximum
uptime in every situation.
•
Specific focus on preventative
maintenance through
comprehensive pre- and post-
season health checks.
•
Long term reliability from
affordable servicing and
maintenance packages.
Aftersales support from
AGCO Customer Support is
about providing the best solution
to our customers' needs through
world-class parts and service;
providing the local service to
the global brand.
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