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Our promise to you
Our mission at Massey Ferguson, since the company was founded,
has been to design, engineer and manufacture reliable, trustworthy
and innovative machinery. Machinery that people recognise the
world over.
VISION
Our vision for the world of agricultural machinery
has always been clear; to produce worthwhile
and innovative solutions for professional farmers
feeding the world. Always recognisable, the
Massey Ferguson brand of products signifies
technological advancement, enhanced design,
strict testing and quality manufacturing which is
consistently trustworthy and hardworking.
INNOVATION
We've always been one step ahead when it comes to
innovation. Our founder, Harry Ferguson is proof of that.
Through continual questioning and analysis of
customers' needs, our products are designed, tested
and built to enhance productivity, efficiency and
convenience, constantly pushing the boundaries
of farm machinery.
From the simplest push of a button to technological
innovations in engine and transmission efficiency, we
strive to make life simpler for the operator.
LEADERSHIP
Massey Ferguson machinery is the most widely sold
agricultural product in the world, making us the leaders
in the agricultural arena. We've won awards for our
class-leading technology and advancement in design
and we're already driving ahead, environmentally and
economically.
QUALITY
It takes certain distinctive attributes to make a quality
product. At Massey Ferguson, this distinction starts
at the drawing board and doesn't stop. Every stage of
manufacturing, from the building and testing process
to sourcing the best components, demands
excellence. Our products and services meet the
most stringent standards allowing us to deliver
our promises, confidently.
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RELIABILITY
We don't let a Massey Ferguson machine out of our
sight until we are 100% sure it will perform to the
high standards you expect. Only after rigorous and
painstaking testing both in simulations and in the field,
will we allow our products to leave the factory. Whatever
you put your tractor through, day after day, season after
season, we can guarantee we've already tested those
limits and gone beyond them.
SUPPORT
Agriculture can be a tough business, that's why we
make sure that you can get support whenever you
need it and at crucial times of the year. Be assured of
sustainability from more than 3,200 dealer outlets in
over 140 countries and a comprehensive machinery
distribution network. You'll be part of a dedicated family
of specialists who make it their business to give you
genuine, top quality service support.
Equally, we won't let an opportunity slip through your
fingers. If you have the commitment but not necessarily
the financial resources to compete in today's market-
driven climate then AGCO Finance could have the
solution. Ask your local dealer for more information.
Financial options are market specific but can include
leasing, hire purchase, contract hire and loan facilities.
PRIDE
Pride means many things to us at Massey Ferguson.
It's in everything we do and it shows. It's in our proud
heritage, our unique product design and our ongoing
support to our customers.
COMMITMENT
We are deeply committed to delivering the highest of
expectations and to build quality, reliable products with
innovative features that are backed by the best support
packages. Ultimately, we are committed to continuous
growth and profitability for all, whilst recognising the
needs of both large and small businesses through
professionalism and quality.
Customer Support
Dedicated service and dynamic support
Massey Ferguson is a truly
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24/7 AGCO Parts warehouse and
Customer Service facilities for
global brand with machines
operating all over the world, and
MF European combine markets.
behind every Massey Ferguson
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Dealer direct access to on-line
parts ordering 24/7 with full visibility
machine is the powerful
aftersales support of AGCO's
of parts availability throughout
the European warehouse network
Customer Support organisation.
round-the-clock.
Industry benchmarking shows that
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Exceptional services such as
late cut-offs, special transport,
AGCO offers customers world-
class parts and service support,
'Eurodirect' deliveries throughout
Europe direct to MF dealers and
and this is never truer than in
support of our harvest machinery
customers, and collection services
both in and out of season.
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Specialist technicians with expert
product knowledge supporting
In season excellence
local markets.
The Harvest Support Programme
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Local dealer commitment to the
highest levels of service by
is designed to be extremely
dynamic and able to adapt
operating 'out of hours' parts
and service support.
immediately to changing
conditions. Each harvest
experience in every country is
Year round distinction
Naturally we recognise that
used to continuously enhance
the comprehensive service. Key
supporting our harvest equipment
elements include:
goes beyond the harvest period.
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A dedicated harvest
All Massey Ferguson machinery
benefits from year round focus in
parts warehouse guaranteeing
superb parts supply and
the form of both the exceptional
availability, and enabling a direct
standards provided by AGCO
Parts as well as specific
and rapid logistical response.
servicing packages:
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Industry-leading parts supply
through AGCO Parts' state-
of-the-art warehousing and
logistics.
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Genuine parts from
AGCO Parts, the only genuine
supplier, guaranteeing the right
fit, first time, every time.
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Well-qualified parts specialists
and highly-trained service
technicians providing dedicated
service support and technical
solutions.
•
After sales solutions for all ages
of machinery for maximum
uptime in every situation.
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Specific focus on preventative
maintenance through
comprehensive pre-and post-
season health checks.
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Long term reliability from
affordable servicing and
maintenance packages.
After sales support from
AGCO Customer Support is about
providing the best solution to our
customers' needs through world-
class parts and service; providing
the local service to the global brand.
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