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Customer support
Dedicated service
and dynamic
support
16
Massey Ferguson is a truly global
brand with machines operating
all over the world, and behind
every Massey Ferguson machine
is the powerful after sales
support of AGCO's Customer
Support organisation.
Industry benchmarking shows that
AGCO offers customers world-
class parts and service support,
and this is never truer than in
support of our harvest machinery
both in and out of season.
In season excellence
The Harvest Support Programme is
designed to be extremely dynamic
and able to adapt immediately to
changing conditions. Each harvest
experience in every country is
used to continuously enhance
the comprehensive service. Key
elements include:
•
A dedicated harvest
parts warehouse guaranteeing
superb parts supply and
availability, and enabling a direct
and rapid logistical response.
•
24/7 AGCO Parts warehouse and
Customer Service facilities for
MF European combine markets.
•
Dealer direct access to on-line
parts ordering 24/7 with full visibility
of parts availability throughout
the European warehouse network
round-the-clock.
•
Exceptional services such as
late cut-offs, special transport,
'Eurodirect' deliveries throughout
Europe direct to MF dealers and
customers, and collection services
•
Specialist technicians with expert
product knowledge supporting
local markets.
•
Local dealer commitment to the
highest levels of service by
operating 'out of hours' parts
and service support.
Year round distinction
Naturally we recognise that
supporting our harvest equipment
goes beyond the harvest period.
All Massey Ferguson machinery
benefits from year round focus in
the form of both the exceptional
standards provided by
AGCO Parts as well as specific
servicing packages:
•
Industry-leading parts supply
through AGCO Parts' state-of-
the-art warehousing and logistics.
•
Genuine parts from
AGCO Parts, the only genuine
supplier, guaranteeing the right
fi t, fi rst time, every time.
•
Well-qualifi ed parts specialists and
highly-trained service technicians
providing dedicated service
support and technical solutions.
•
After sales solutions for all ages
of machinery for maximum
uptime in every situation.
•
Specifi c focus on preventative
maintenance through
comprehensive pre- and post-
season health checks.
•
Long term reliability from
affordable servicing and
maintenance packages.
After sales support from
AGCO Customer Support is about
providing the best solution to our
customers' needs through world-
class parts and service; providing
the local service to the global brand.
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