Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety Information

in "About This Machine" before using the machine.

When the Machine Does Not Operate As Wanted

Troubleshooting When Using the Copy/Document Server Function

Troubleshooting When Using the Facsimile Function

Troubleshooting When Using the Printer Function

Troubleshooting When Using the Scanner Function

Adding Paper, Toner and Staples

Clearing Misfeeds

Remarks

Operating Instructions

Troubleshooting

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Summary of Contents for Toshiba e-STUDIO5530c PRO

Page 1 Operating Instructions Troubleshooting When the Machine Does Not Operate As Wanted Troubleshooting When Using the Copy/Document Server Function Troubleshooting When Using the Facsimile Function Troubleshooting When Using the Printer Function Troubleshooting When Using the Scanner Function Adding Paper, Toner and Staples Clearing Misfeeds Remarks Read this manual carefully before you use this machine and keep it handy for future reference.
Page 2 The model names of the machines do not appear in the following pages. Check the type of your machine before reading this manual. (For details, see "Machine Types", About This Machine.) Type 1: e-STUDIO5530C PRO Type 2: e-STUDIO7030C PRO Certain types might not be available in some countries. For details, please contact your local dealer.
Page 3 Manuals for This Machine Refer to the manuals that are relevant to what you want to do with the machine. • Media differ according to manual. • The printed and electronic versions of a manual have the same contents. • Adobe Acrobat Reader/Adobe Reader must be installed in order to view the manuals as PDF files. •...
Page 4 Security Reference This manual is for administrators of the machine. It explains security functions that you can use to prevent unauthorized use of the machine, data tampering, or information leakage. For enhanced security, we recommend that you first make the following settings: •...
Page 5 TABLE OF CONTENTS Manuals for This Machine..........................1 How to Read This Manual..........................7 Symbols................................7 Names of Major Options..........................7 1. When the Machine Does Not Operate As Wanted Indicators................................9 Panel Tone................................10 Checking Machine Status and Settings......................11 Maintenance..............................14 Adjusting the Color Registration.........................14 Auto Color Calibration..........................15 When an Indicator to the Right of a Function Key Is Lit.................19 When You Have Problems Operating the Machine..................21 When a Job Is Not Performed.........................25...
Page 6 4. Troubleshooting When Using the Printer Function Messages Displayed When Installing the Printer Driver................69 Windows 2000............................69 Windows XP Professional or Windows Server 2003 /2003 R2............69 Windows XP Home Edition.........................70 Windows Vista.............................70 Windows Server 2008..........................71 If USB Connection Fails...........................72 Messages Displayed When Using the Printer Function.................73 Status Messages............................73 Messages Displayed on the Control Panel When Using the Printer Function.........73 Messages Printed on the Error Logs or Reports..................74...
Page 7 Loading Paper into the Wide Large Capacity Tray................114 Loading Paper into the Interposer......................114 Loading Paper into the Twin Interposer....................116 Orientation-Fixed Paper or Two-Sided Paper..................117 Changing the Paper Size..........................119 Changing the Paper Size in Tray 2 and 3....................119 Changing the Paper Size in the Wide Large Capacity Tray..............124 Changing to a Size That Is Not Automatically Detected...............128 Adding Toner..............................130 Replacing Toner............................131...
Page 8 Maintaining Your Machine...........................173 Cleaning the Exposure Glass........................173 Cleaning the Auto Document Feeder.......................173 INDEX ................................175...
Page 9 How to Read This Manual Symbols This manual uses the following symbols: Indicates important safety notes. Ignoring these notes could result in serious injury or death. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine. Indicates important safety notes.
Page 11 1. When the Machine Does Not Operate As Wanted This chapter describes basic troubleshooting procedures that are applicable to all functions of this machine. Indicators This section describes the indicators displayed when the machine requires the user to remove misfed paper, to add paper or to perform other procedures.
Page 12 1. When the Machine Does Not Operate As Wanted Panel Tone The following table describes the meaning of the various beep patterns that the machine produces to alert users about left originals and other machine conditions. Beep pattern Meaning Cause Single short beep.
Page 13 Checking Machine Status and Settings Checking Machine Status and Settings You can check the machine's system status. Maintenance Info You can check the following items under [Maintenance Info]: • [Remaining Toner] Displays the amount of remaining toner. • [No Staples] Displays whether there are staples remaining or not.
Page 14 1. When the Machine Does Not Operate As Wanted Displays the state of the memory data. Machine Address Info You can check the following items under [Machine Address Info]: • [Fax No.] Displays the machine's fax number. • [H.323 Own Fax No.] Displays the machine's alias telephone number.
Page 15 Checking Machine Status and Settings On the control panel, press [System Status]. Press each tab and check the contents. After checking the information, press [Exit]. The previous screen returns. • [No Staples], [Punch Receptacle Full], [Output Tray Full], [Original Misfeed], [Paper Misfeed], and [Cover Open] appear on the [Maintenance Info] tab only when these errors occur.
Page 16 1. When the Machine Does Not Operate As Wanted Maintenance This section describes how to adjust the color registration and gradation by specifying the settings in [Maintenance]. Adjusting the Color Registration When the machine is moved, the Fusing Unit is replaced, or after printing repeatedly for some time, registration shifting might occur.
Page 17 Maintenance Press [OK]. Auto color registration takes about fifteen to thirty seconds. When it is completed, the display returns to the color registration menu. When you have made all the settings, press the [User Tools / Counter] key. The initial display is shown. Auto Color Calibration If a certain color is strong or the color of the copy differs from the original, adjust the yellow, magenta, cyan and black balance.
Page 18 1. When the Machine Does Not Operate As Wanted Press [Start Printing] and a test pattern will be printed. • Copier Function • Printer Function When performing the auto color calibration from the printer function, select test patterns from [600 × 600 dpi], [1800 × 600 dpi] and [9000 × 600 dpi] and then press [Start Printing]. Place the test pattern on the exposure glass and press [Start Scanning].
Page 19 Maintenance BAZ030S • Make sure to set the test pattern on the exposure glass, and then 2 or 3 white sheets, same size as the test pattern, above the test pattern. Returning to the previous setting “Previous Setting” means to return to the previous status before any changes. Press [Previous Setting].
Page 20 1. When the Machine Does Not Operate As Wanted The settings return to the previous contents. • Printer Function When returning the auto color calibration from the printer function, select test patterns from [600 × 600 dpi], [1800 × 600 dpi] and [9000 × 600 dpi], and then press [Yes]. The settings return to the previous contents.
Page 21 When an Indicator to the Right of a Function Key Is Lit When an Indicator to the Right of a Function Key Is Lit When an indicator to the right of a function key lights up, press the corresponding function key. Then, follow the instructions displayed on the control panel.
Page 22 1. When the Machine Does Not Operate As Wanted Problem Cause Solution The machine is unable to A network error has • Check the displayed message and connect to the network. occurred. take an appropriate action. See “Messages Displayed” of each chapter.
Page 23 When You Have Problems Operating the Machine When You Have Problems Operating the Machine This section describes common problems and messages. If other messages appear, follow the instructions displayed. Problem Cause Solution Although the copier screen Functions other than the Wait a little longer.
Page 24 1. When the Machine Does Not Operate As Wanted Problem Cause Solution "Please wait." appears. This message appears when Wait for a while. If the machine does not you turn on the operation get ready in a minute, contact your switch.
Page 25 When You Have Problems Operating the Machine Problem Cause Solution "Authentication has failed." The entered login user name Inquire the user administrator for the appears. or login password is not correct login user name and login correct. password. "Authentication has failed." The machine cannot perform Contact the administrator.
Page 26 1. When the Machine Does Not Operate As Wanted Problem Cause Solution Misfeeds occur frequently. There is a foreign object on • Remove the misfed paper. See the finisher tray. p.139 "Removing Jammed Paper". • Do not place anything on the finisher tray.
Page 27 When a Job Is Not Performed When a Job Is Not Performed If you are not able to carry out your job, it may be that the machine is being used by another function. Wait until the current job is completed before trying again. In certain cases, you can carry out another job using a different function while the current job is being performed.
Page 28 1. When the Machine Does Not Operate As Wanted BAZ014S *1 Simultaneous operations are only possible after the preceding job documents are all scanned and [New Job] appears. *2 You can scan a document after the preceding job documents are all scanned. *3 Operation is possible when extra lines are added.
Page 29 When a Job Is Not Performed • If the machine is capable of executing multiple functions simultaneously, specify which function should have priority in “Print Priority”. This setting is factory-preset to “Display Mode”. For details about Print Priority, see “System Settings”, General Settings Guide. •...
Page 30 1. When the Machine Does Not Operate As Wanted...
Page 31 2. Troubleshooting When Using the Copy/Document Server Function This chapter describes likely causes of and possible solutions for copier/document server function problems. Messages Displayed When Using the Copy/ Document Server Function This section describes the machine's main messages. If other messages appear, follow the instructions they contain.
Page 32 2. Troubleshooting When Using the Copy/Document Server Function Message Cause Solution "Cannot punch this paper The Punch function cannot be Select a proper paper size. See size." used with paper size “Supplementary Information”, Copy/ selected. Document Server Reference. "Cannot staple paper of this The Staple function cannot be Select a proper paper size.
Page 33 Messages Displayed When Using the Copy/Document Server Function Message Cause Solution "Original is being scanned by A function of the machine Cancel the job in progress. For example, another function. Switch to other than the Copier function press [Exit], and then press the the following function, then is being used such as the [Document Server] key.
Page 34 2. Troubleshooting When Using the Copy/Document Server Function Message Cause Solution "Cannot print from the sub- A paper misfeed has Follow the instructions displayed. For machine. Check the status of occurred on the sub- details, see p.130 "Adding Toner", the sub-machine." machine, or toner or other p.139 "Removing Jammed Paper", or supplies need to be...
Page 35 When You Cannot Make Clear Copies When You Cannot Make Clear Copies This section describes likely causes of and possible solutions for unclear copies. Problem Cause Solution Copies appear dirty. Image density is too high. Adjust the image density settings. See “Adjusting Copy Image Density”, Copy/Document Server Reference.
Page 36 2. Troubleshooting When Using the Copy/Document Server Function Problem Cause Solution Copies are too light. Image density is too light. Adjust the image density settings. See “Adjusting Copy Image Density”, Copy/Document Server Reference. Copies are too light. A light copy may result when Use recommended paper only and be you use damp or rough grain sure its storage environment meets the...
Page 37 When You Cannot Make Clear Copies Problem Cause Solution A moire pattern is produced Your original has a dot Place the original on the exposure glass on copies. pattern image or many lines. at a slight angle. Black spots appear on the Because of high humidity, the Place the print on the exposure glass in copy of a photographic print.
Page 38 2. Troubleshooting When Using the Copy/Document Server Function When You Cannot Make Copies As Wanted This section describes likely causes of and possible solutions for unsatisfactory copy results. Basic Problem Cause Solution Misfeeds occur frequently. The number of sheets loaded •...
Page 39 When You Cannot Make Copies As Wanted Problem Cause Solution Copy paper becomes The paper is damp. Use paper that has been stored in the creased. recommended temperature and humidity condition. See “Paper Storage”, About This Machine. Copy paper becomes The paper is too thin.
Page 40 2. Troubleshooting When Using the Copy/Document Server Function Problem Cause Solution Images are skewed. The side fences in the paper Make sure the side fences are set feed tray are not set properly. properly. For details about how to set the side fences, see p.119 "Changing the Paper Size".
Page 41 When You Cannot Make Copies As Wanted Stamp Problem Cause Solution The stamp position is wrong. The paper orientation is Check the paper orientation and stamp wrong. position. The stamp is not printed on the The back side stamp position Reset the back side stamp position.
Page 42 2. Troubleshooting When Using the Copy/Document Server Function Problem Cause Solution Cannot print in duplex mode. You have loaded paper Change the paper. exceeding 163 g/m Cannot print in duplex mode. [Apply Duplex] is set to [No] In [Tray Paper Settings], under “Paper for “Paper Type: Tray 1-3”.
Page 43 When You Cannot Make Copies As Wanted Problem Cause Solution You cannot find out what is You may not be able to You can switch the Select File screen stored in a file. ascertain the contents of a file between [List] and [Thumbnail] display simply from the file name.
Page 44 2. Troubleshooting When Using the Copy/Document Server Function Problem Cause Solution "Cannot display preview of The image data may have Press [Exit] to display the preview screen this page." appears, and you been corrupted. without a thumbnail. can not check the thumbnail If the selected document contains image.
Page 45 When You Cannot Make Copies As Wanted Problem Cause Solution [Connect Copy] is not The cable connecting the two Contact your service representative. displayed. machines is damaged. [Connect Copy] is not is lit. Follow the instructions displayed. displayed. [Connect Copy] appears Functions that cannot be used Press the [Clear Modes] key to clear the faded.
Page 46 2. Troubleshooting When Using the Copy/Document Server Function If You Cannot Exit from Connect Copy This section describes causes and remedies if you cannot exit from Connect Copy. Problem Cause Solution There is no response when Scanning is in progress. Press the [Clear/Stop] key on the main you press [Connect Copy].
Page 47 When You Cannot Make Copies As Wanted Message Cause Solution "Press [Continue] to scan and The machine checked if the To continue copying, remove all copies, copy remaining originals." remaining originals should be and then press [Continue]. To stop copied, after the scanned copying, press [Stop].
Page 48 2. Troubleshooting When Using the Copy/Document Server Function...
Page 49 3. Troubleshooting When Using the Facsimile Function This chapter describes likely causes of and possible solutions for facsimile function problems. Adjusting the Volume This section describes how to adjust the volume. You can change the volume of the following sounds that the machine makes. On Hook Mode Heard when [On Hook] is pressed.
Page 50 3. Troubleshooting When Using the Facsimile Function Press [Adjust Sound Volume]. Press [Lower] or [Louder] to adjust the volume, and then press [OK]. You can hear the actual volume by pressing [Check]. If you press [Cancel], the volume setting is canceled. The display returns to that of step 4. You can set the volume level to between 0 and 7.
Page 51 Messages Displayed When Using the Facsimile Function Messages Displayed When Using the Facsimile Function This section describes the machine's main messages. If other messages appear, follow their instructions. Message Cause Solution "Authentication has failed." The entered login user name Inquire the user administrator for the or login password is not correct login user name and login correct.
Page 52 3. Troubleshooting When Using the Facsimile Function Message Cause Solution "Check whether there are Registering of user name is • In [Facsimile Features], under any network problems." rejected by SIP server. [Initial Settings], select [SIP Settings], and then check “SIP [13-17] Server IP Address”...
Page 53 Messages Displayed When Using the Facsimile Function Message Cause Solution "Check whether there are In [Effective Protocol], the IP • In [System Settings], under any network problems." address is not enabled, or an [Interface Settings], select incorrect IP address has been [Effective Protocol], and then check [13-25] registered.
Page 54 3. Troubleshooting When Using the Facsimile Function Message Cause Solution "Check whether there are The DNS server, SMTP server, • In [System Settings], under any network problems." or folder specified for [Interface Settings], check the DNS forwarding to was not found, server is correctly programmed.
Page 55 Messages Displayed When Using the Facsimile Function Message Cause Solution "Check whether there are E-mail transmission was • In [System Settings], under [File any network problems." refused by SMTP Transfer], select [SMTP authentication, POP before Authentication], [POP before [14-09] SMTP authentication or login SMTP], or [Fax E-mail Account], authentication of the computer and then check that “User Name”...
Page 56 3. Troubleshooting When Using the Facsimile Function Message Cause Solution "Check whether there are Cannot log on to the POP3/ • In [System Settings], under [File any network problems." IMAP4 server. Transfer], select [Fax E-mail Account], and then check that [15-02] “User Name”...
Page 57 Messages Displayed When Using the Facsimile Function Message Cause Solution "Check whether there are Cannot find the DNS server or • In [System Settings], under any network problems." POP3/IMAP4 server. [Interface Settings], check the IP address of the DNS Server is [15-11] correctly programmed.
Page 58 3. Troubleshooting When Using the Facsimile Function Message Cause Solution "Check whether there are Cannot log on to the POP3/ • In [System Settings], under [File any network problems." IMAP4 server. Transfer], select [Fax E-mail Account], and then check that [15-12] “User Name”...
Page 59 Messages Displayed When Using the Facsimile Function Message Cause Solution "Exceeded time limit for A network error has occurred • Try the operation once more. If the LDAP server search. Check and connection has failed. message is still shown, the network the server status."...
Page 60 3. Troubleshooting When Using the Facsimile Function Message Cause Solution "Some invalid destination(s) The specified group contains In the message that appears at each contained. Do you want to fax destinations, e-mail transmission, press [Select]. select only valid destination destinations, and/or folder (s)?"...
Page 61 When You Cannot Send or Receive Fax Messages As Wanted When You Cannot Send or Receive Fax Messages As Wanted This section describes likely causes of and possible solutions for transmission and reception-related problems. Transmission/Reception Problem Cause Solution Both transmission and The modular cord may be Make sure the modular cord is correctly reception are impossible.
Page 62 3. Troubleshooting When Using the Facsimile Function Problem Cause Solution When using On Hook Dial or If the machine fails to detect Press [Scan Size] in [Scan Settings], Manual Dial, “Receiving” the size of the original when select the scan area, and then resend the appears and transmission is [Start] key is pressed, it document.
Page 63 When You Cannot Send or Receive Fax Messages As Wanted Reception Problem Cause Solution The machine failed to print If this happened when the • Load paper into the tray. received fax documents. Receiving File indicator was • Add toner. lit, low paper may have For details about Substitute Reception, caused printing to stop.
Page 64 3. Troubleshooting When Using the Facsimile Function Problem Cause Solution Misfeeds occur frequently. The paper is damp. Use paper that has been stored in the recommended temperature and humidity condition. See “Paper Storage”, About This Machine. Misfeeds occur frequently. The paper is too thick or too Use recommended paper.
Page 65 When You Cannot Send or Receive Fax Messages As Wanted Problem Cause Solution Received image is too light. When using moist, rough, or Use recommended paper. See processed paper, areas of “Recommended Paper Sizes and print may not be fully Types”, About This Machine.
Page 66 3. Troubleshooting When Using the Facsimile Function Problem Cause Solution [Prg. Dest.] or [Manual Entry] This function is made Contact the administrator. does not appear. unavailable by the enhanced security function. The following functions are This function is made Contact the administrator. not available: Forwarding, unavailable by the enhanced Store File in the Information...
Page 67 If an Error Report Is Printed If an Error Report Is Printed An Error Report is printed if a document cannot be successfully sent or received. Possible causes include a problem with the machine or noise on the telephone line. If an error occurs during transmission, resend the original.
Page 68 3. Troubleshooting When Using the Facsimile Function Turning Off the Main Power / In the Event of Power Failure The following notes concern power failure and turning off the machine. • When you disconnect the power plug from the wall outlet, always pull the plug (not the cable). •...
Page 69 When an Error Occurs Using Internet Fax When an Error Occurs Using Internet Fax This section describes reports that the machine sends if an Internet Fax error occurs. Error Mail Notification The machine sends the Error Mail Notification to the sender when it is unable to successfully receive a particular e-mail message.
Page 70 3. Troubleshooting When Using the Facsimile Function...
Page 71 4. Troubleshooting When Using the Printer Function This chapter describes likely causes of and possible solutions for printer function problems. Messages Displayed When Installing the Printer Driver This section describes what to do if a message appears when installing the printer driver. Message number 58 or 34 indicates that the printer driver cannot be installed using Auto Run.
Page 72 4. Troubleshooting When Using the Printer Function Follow the instructions in Add Printer Wizard. If the printer driver is on a CD-ROM, the location of the driver is \DRIVERS\(RPCS, PCL6, or PCL5C) \XP_VISTA\(language)\DISK1. If the installer starts, click [Cancel] to quit. Specify a port.
Page 73 Messages Displayed When Installing the Printer Driver • Available ports vary according to your Windows operating system or the type of interface. For details, see “Preparing the Machine”, Printer Reference. Windows Server 2008 This section describes the procedure under Windows Server 2008. On the [Start] menu, click [Control Panel].
Page 74 4. Troubleshooting When Using the Printer Function If USB Connection Fails This section describes how to troubleshoot a problem related to USB connections. Problem Cause Solution The machine is not The USB cable is not Turn off the power of the machine, automatically recognized.
Page 75 Messages Displayed When Using the Printer Function Messages Displayed When Using the Printer Function This section describes the principal messages that appear on the panel display. If a message not described here appears, act according to the message. Status Messages This section describes the machine status messages.
Page 76 4. Troubleshooting When Using the Printer Function Message Cause Solution "Authentication has failed." The entered login user name Inquire the user administrator for the or login password is not correct login user name and login correct. password. "Authentication has failed." The machine cannot perform Contact the administrator.
Page 77 Messages Displayed When Using the Printer Function Message Cause Solution "86: Error" Parameters of the control Set the parameters correctly. code are invalid. "91: Error" Printing was canceled by the Check that the data is valid. auto job cancel function due to a command error.
Page 78 4. Troubleshooting When Using the Printer Function Message Cause Solution "Command Error" An RPCS command error Check using the following procedure: occurred. • Check if the communication between the computer and the machine is working correctly. • Check if the correct printer driver is being used.
Page 79 Messages Displayed When Using the Printer Function Message Cause Solution "Exceeded max. number of While printing a Sample Print, Delete unneeded files stored in the files to print for temporary / Locked Print, Hold Print or machine. stored jobs." Stored Print file, the maximum file capacity was exceeded.
Page 80 4. Troubleshooting When Using the Printer Function Message Cause Solution "Hardware Problem: HDD" An error has occurred in the Turn off the main power switch, and hard disk drive. back on again. If the message appears again, contact your service representative.
Page 81 Messages Displayed When Using the Printer Function Message Cause Solution "Memory Overflow" The memory is full. • On the RPCS printer driver's [Print Quality] tab, open the [Change User Settings...] dialog box, and then, on the [Image Adjustments] tab, specify a lower value for “Gradation”.
Page 82 4. Troubleshooting When Using the Printer Function Message Cause Solution "Sending data failed." The machine received a Check if the computer is working command to stop correctly. transmission from the printer driver. "Staple has been cancelled." Stapling printing was Check the paper orientation, paper canceled.
Page 83 Messages Displayed When Using the Printer Function Message Cause Solution "Z-fold error." Z-folding was canceled. Check the tray, paper orientation, print orientation, and Z-fold settings again. If the printing does not start, contact your service representative. • The contents of errors may be printed on the Configuration Page. Check the Configuration Page in conjunction with the error log.
Page 84 4. Troubleshooting When Using the Printer Function Press [Error Log]. An error log list appears.
Page 85 When You Cannot Print When You Cannot Print This section describes what to do if printing does not start even after performing [Print]. Problem Cause Solution Printing does not start. The power is off. Check the cable is securely plugged into the power outlet.
Page 86 4. Troubleshooting When Using the Printer Function Problem Cause Solution Data In indicator does not If the Data In indicator does • When the machine is connected to light up or flash. not light up or flash even after a computer via a cable, check the the print job starts, the computer print port settings are machine has not received the...
Page 87 When You Cannot Print 2. Click [Printers and Other Hardware]. 3. Click [Printers and Faxes]. 4. Click the icon of the machine. On the [File] menu, click [Properties]. 5. Click the [Ports] tab. 6. In the [Print to the following port(s)] list, confirm the correct port is selected. For Windows Vista 1.
Page 88 4. Troubleshooting When Using the Printer Function Other Printing Problems This section describes likely causes of and possible solutions for problems that can occur when printing from a computer. When you cannot print clearly Problem Cause Solution The printed image is Settings for thick paper have PCL 5c/6 smudged.
Page 89 Other Printing Problems Problem Cause Solution Images smudge when The specified paper type and PCL 5c/6 rubbed. (Toner is not fixed.) the paper that is actually On the [Paper] tab, select a proper loaded might be different. For paper type in the [Type:] list. example, thick paper might RPCS be loaded but not specified...
Page 90 4. Troubleshooting When Using the Printer Function Problem Cause Solution Page layout is not as Print areas differ depending On the RPCS printer driver's [Printer expected. on machine used. Information Configuration] tab, adjust the [Printable that fits on a single page on area:] setting.
Page 91 Other Printing Problems When paper is not fed properly Problem Cause Solution Paper is not fed from the When you are using a On the RPCS printer driver's [Setup] tab, selected tray. Windows operating system, in the [Paper source tray:] list, select the printer driver settings override desired input tray.
Page 92 4. Troubleshooting When Using the Printer Function Problem Cause Solution Misfeeds occur frequently. The paper tray's side fences Push the side fences lightly, and then are set too tightly. reset it. Also, we recommend you set at least 20 sheets of thick paper. Copy paper becomes The paper is damp.
Page 93 Other Printing Problems Problem Cause Solution It takes a long time to Photographs and other data If the Data In indicator is blinking, data complete a print job. intensive pages take a long has been received by the printer. Wait time for the machine to for a moment.
Page 94 4. Troubleshooting When Using the Printer Function Problem Cause Solution When using Windows The correct application or Make sure the application's paper size 2000/ XP/ Vista and printer driver settings are not and orientation settings match those of Windows Server 2003/ made.
Page 95 5. Troubleshooting When Using the Scanner Function This chapter describes likely causes of and possible solutions for scanner function problems. When Scanning Is Not Done As Expected This section describes causes and remedies when scan results are not as expected. Problem Cause Solution...
Page 96 5. Troubleshooting When Using the Scanner Function Problem Cause Solution The scanned image contains If you scan originals using Scanning at a higher resolution may white spaces. functions other than the reduce the margins. network TWAIN scanner function, certain paper size and resolution settings may produce scanned images that are larger than the specified...
Page 97 When You Cannot Send Scanned Files When You Cannot Send Scanned Files This section describes likely causes of and solutions for problems related to send e-mail. When Stored Files Cannot Be Accessed This section describes likely causes of and possible solutions for job access-related problems. Problem Cause Solution...
Page 98 5. Troubleshooting When Using the Scanner Function When Stored Files Cannot Be Edited This section describes likely causes of and possible solutions for stored files being unable to be edited. Problem Cause Solution Stored files cannot be Limits have been imposed Contact the administrator.
Page 99 When You Cannot Send Scanned Files Message Cause Solution "Destination list / machine The destination list is being Wait until the message disappears. Do settings are updated. updated from the network not switch off the power while this Selected destinations or using SmartDeviceMonitor message is displayed.
Page 100 5. Troubleshooting When Using the Scanner Function Messages Displayed When Using the Scanner Function This section describes likely causes of and possible solutions for error messages that may appear on the machine's control panel and the client computer. Messages Displayed on the Control Panel When Using the Scanner Function This section describes likely causes of and possible solutions for the error messages that appear on the control panel.
Page 101 Messages Displayed When Using the Scanner Function Message Cause Solution "Cannot find the specified The destination computer Check whether the computer name and path. Please check the name or folder name is the folder name for the destination are settings." invalid.
Page 102 5. Troubleshooting When Using the Scanner Function Message Cause Solution "Exceeded max. No. of Search results have Search again after changing the search results to display. Max.: n" exceeded the max. conditions. displayable number. (A figure is placed at n.) "Exceeded max.
Page 103 Messages Displayed When Using the Scanner Function Message Cause Solution "Exceeded max. number of The file being stored has Specify whether to store the data or not. pages per file. Do you want exceeded the max. number of Scan the pages that were not scanned to store the scanned pages as pages for one file.
Page 104 5. Troubleshooting When Using the Scanner Function Message Cause Solution "Memory is full. Cannot scan. Because of insufficient hard Try one of the following measures: The scanned data will be disk space, the first page • Wait for a while, and then retry the deleted."...
Page 105 Messages Displayed When Using the Scanner Function Message Cause Solution "SMTP authentication E-mail The SMTP authentication e- Contact the administrator. address and Administrator E- mail address and the mail address mismatch." administrator's e-mail address do not match. "Selected file is currently in You cannot change the name Cancel transmission (“Waiting...”...
Page 106 5. Troubleshooting When Using the Scanner Function Message Cause Solution "The selected file(s) You have tried to delete files The files can be deleted by the file contained file(s) without without the authority to do so. administrator. To delete a file which you access privileges.
Page 107 Messages Displayed When Using the Scanner Function Message Cause Solution "Any of Login User Name, The entered login user name, • Check the login user name, login Login Password or Driver password, or driver password, and driver encryption Encryption Key is incorrect." encryption key was invalid.
Page 108 5. Troubleshooting When Using the Scanner Function Message Cause Solution "Cannot find "XXX" scanner The machine is not connected • Check the previously used scanner used for the previous scan. to the network correctly. is connected to the network "YYY" will be used instead." correctly.
Page 109 Messages Displayed When Using the Scanner Function Message Cause Solution "Error has occurred in the The application-specified • Check whether the scanning scanner." scan conditions have settings made with the application exceeded the setting range of exceed the setting range of the the machine.
Page 110 5. Troubleshooting When Using the Scanner Function Message Cause Solution "No response from the The machine or client Check whether the machine or client scanner." computer is not connected to computer is connected to the network the network correctly. correctly. "No response from the The network is crowded.
Page 111 6. Adding Paper, Toner and Staples This chapter describes troubleshooting procedures that are applicable to all the machine's functions. Loading Paper This section describes what to do when paper runs out and needs reloading. • When loading paper, take care not to trap or injure your fingers. Tray 1 and LCT use 8 ×...
Page 112 6. Adding Paper, Toner and Staples Carefully pull out the paper tray until it stops. BAZ001S Square the paper and place it print side down. • Whole tray pulled out BAZ002S • Left half of the tray pulled out BAZ003S Carefully push the paper tray fully in.
Page 113 Loading Paper Loading Paper into the A3/11 × 17 Tray Unit This section describes how to load paper into the A3/11 × 17 tray unit. To use the A3/11 × 17 tray unit, you must replace tray 1. • Make sure the paper stack is flush to the right side fence. •...
Page 114 6. Adding Paper, Toner and Staples • Each tray can hold up to 550 sheets of paper. Do not stack paper over the limit mark. Carefully pull out the paper tray until it stops. BAZ004S Square the paper and load it print side down. BAZ005S Carefully push the paper tray fully in.
Page 115 Loading Paper Open the top cover of the LCT. BAY008S Load the paper in the tray along the edge on the left. Load the paper print side up. BAY009S Press the [Down] key. The key blinks while the bottom plate is moving down. BAY010S Load paper by repeating steps 2 and 3.
Page 116 6. Adding Paper, Toner and Staples Loading Paper into the Wide Large Capacity Tray This section describes how to load paper into the Wide LCT. • Various regular sizes of paper can be loaded in the Wide LCT by adjusting the positions of side fences and end fence.
Page 117 Loading Paper • Load paper on the side already printed (the front side). If you are using the Booklet Finisher (Saddle Stitch), load sheets print side down. • Load paper in the interposer in the same orientation as paper in the paper tray. •...
Page 118 6. Adding Paper, Toner and Staples BAZ024S Loading Paper into the Twin Interposer This section describes how to load paper into the twin interposer. • Load paper on the side already printed (the front side). If you are using the Booklet Finisher (Saddle Stitch), load sheets print side down.
Page 119 Loading Paper Load paper orderly. Tightly fit the side fences to the loaded paper. BAY032S When loading paper larger than A4, draw out the paper extender. • To set the paper in the twin interposer, align the orientation of originals in the ADF as shown below. BAZ025S Orientation-Fixed Paper or Two-Sided Paper This section describes loading paper that has a specified orientation and printing side (such as letterhead...
Page 120 6. Adding Paper, Toner and Staples Original Orientation Exposure glass • copy • scanner Paper Orientation BAZ015S...
Page 121 Changing the Paper Size Changing the Paper Size This section describes how to change the paper size. • Be sure to select the paper size with User Tools. If you do not, misfeeds might occur. For details about Tray Paper Size: Tray2-3, see “System Settings”, General Settings Guide. •...
Page 122 6. Adding Paper, Toner and Staples Check that paper in the paper tray is not being used, and then pull the tray carefully out until it stops. BAZ004S Remove paper if loaded. Release the lock on the side fences. BAZ006S While pressing down the release lever, slide the side fences until they are aligned with the paper size you want to load.
Page 123 Changing the Paper Size While pinching the sides of the end fence, slide it a little to release the lock. BAZ008S Slide the end fence into position according to the paper size you want to load. BAZ073S Repeat steps 5 and 6 until the end fence is aligned with the paper size you want to load. Square the paper and load it print side down.
Page 124 6. Adding Paper, Toner and Staples Adjusting the paper tray for custom size paper This section describes how to adjust the paper tray so that it can accommodate custom size paper. • To make “Custom Size” selectable in [Tray Paper Settings] under [System Settings], contact your service representative.
Page 125 Changing the Paper Size While pressing down the release lever, slide the side fences until they are aligned with the paper size you want to load. BAZ007S While pinching the sides of the end fence, slide it a little to release the lock. BAZ008S While pinching the sides of the end fence, slide it into position according to the paper size you want to load.
Page 126 6. Adding Paper, Toner and Staples Pull up on the end fence to secure it at the required position. BAZ074S Square the paper and load it print side down. Re-lock the side fence again. BAZ009S Carefully slide the paper tray fully in. Check the size on the display.
Page 127 Changing the Paper Size BAS177S • When loading paper size which is smaller than that of envelope, set the Postcard Side Fence in the Wide LCT. BAT178S Carefully pull out the paper tray until it stops. BAZ018S...
Page 128 6. Adding Paper, Toner and Staples Pull out the screws fixing the side fences. BAZ020S Take the grip of the side fences with your fingers, and adjust the side fences to the paper size. BAZ021S Fasten the side fences with the screws. BAZ022S...
Page 129 Changing the Paper Size Release the lock on the back fence. BAZ027S Square the paper and set it print side up. BAZ023S Tightly fit the back fence to the loaded paper and then re-lock the back fence again. BAZ029S Carefully slide the paper tray fully in. Check the size on the display.
Page 130 6. Adding Paper, Toner and Staples Changing to a Size That Is Not Automatically Detected If you load a paper size that is not selected automatically, you need to specify the paper size with the control panel. This section describes how to load such paper. Press the [User Tools / Counter] key.
Page 131 Changing the Paper Size Select the loaded paper size and feed direction, and then press [OK]. The set paper size and feed direction is displayed. Press the [User Tools / Counter] key. The initial display is shown. • To make “Custom Size” selectable, contact your service representative. •...
Page 132 6. Adding Paper, Toner and Staples Adding Toner This section describes how to add and store toner. • Do not incinerate used toner or toner containers. Toner dust might ignite when exposed to an open flame. Dispose of used toner containers in accordance with local regulations. •...
Page 133 Adding Toner • Fault may occur if you use toner other than the recommended type. • When adding toner, do not turn off the operation switch. If you do, settings will be lost. • Always add toner when the machine instructs you. •...
Page 134 6. Adding Paper, Toner and Staples BAZ071S Sending Faxes or Scanned Documents When Toner Has Run Out When the machine has run out of toner, the indicator on the display lights. Note that even if there is no toner left, you can still send faxes or scanned documents. •...
Page 135 Adding Toner • If the fax or scanner screen does not appear in step 1, press the [Facsimile] key or the [Scanner] key.
Page 136 6. Adding Paper, Toner and Staples Adding Staples This section describes what to do when staples need replacing. • Keep your hands clear of the booklet finisher tray when pulling out or pushing in the finisher's staple unit. You can trap your fingers if you do not. •...
Page 137 Adding Staples Finisher SR4020 This section describes how to add staples to the Finisher SR4020. BAZ034S Finisher SR4020 (Saddle Stitch) This section describes how to add staples to the Finisher SR4020 (Saddle Stitch).
Page 138 6. Adding Paper, Toner and Staples BAZ035S Finisher SR5000 This section describes how to add staples to the Finisher SR5000.
Page 139 Adding Staples BAZ036S...
Page 140 6. Adding Paper, Toner and Staples...
Page 141 7. Clearing Misfeeds This chapter describes what to do when paper or originals misfeed (become jammed inside the machine). Removing Jammed Paper This section describes how to locate and remove jammed paper. • The fusing section of this machine might be very hot. Caution should be taken when removing misfed paper.
Page 142 7. Clearing Misfeeds BAY080S Press the key of the section from where you want to remove the jammed paper.
Page 143 Removing Jammed Paper After each step is complete, press [Next]. To go back to the previous step, press [Previous]. When all jammed paper is removed, restore the machine to the original state. • More than one misfeed may be indicated. When this happens, check all the areas indicated. Removing Jammed Paper This section describes how to remove jammed paper.
Page 144 7. Clearing Misfeeds When A2 is displayed BAZ067S When A2 is displayed in the case of Wide Large Capacity Tray BAZ072S...
Page 145 Removing Jammed Paper When B is displayed BAZ039S...
Page 146 7. Clearing Misfeeds When C is displayed BAZ040S...
Page 147 Removing Jammed Paper When D2 - D4 is displayed BAZ041S...
Page 148 7. Clearing Misfeeds When E and D1 are displayed BAZ042S...
Page 149 Removing Jammed Paper When E and E1 are displayed BAZ068S When F is displayed BAZ043S...
Page 150 7. Clearing Misfeeds When N1 is displayed BAZ044S When N2 or N3 is displayed BAZ045S...
Page 151 Removing Jammed Paper When P1 is displayed BAZ046S When P2 is displayed BAZ047S When P3 is displayed BAZ069S...
Page 152 7. Clearing Misfeeds When Q is displayed in the case of Interposer BAZ048S...
Page 153 Removing Jammed Paper When Q1 - Q4 is displayed in the case of Twin Interposer BAZ049S...
Page 154 7. Clearing Misfeeds When R1 - R4 is displayed in the case of Finisher SR4010 BAZ051S...
Page 155 Removing Jammed Paper When R5 - R8 is displayed in the case of Finisher SR4010 BAZ052S...
Page 156 7. Clearing Misfeeds When R1 - R4 is displayed in the case of Finisher SR4020 BAZ053S When R5 - R7 is displayed in the case of Finisher SR4020 BAZ054S...
Page 157 Removing Jammed Paper When R8 - R12 is displayed in the case of Finisher SR4020 BAZ055S...
Page 158 7. Clearing Misfeeds When R1 - R3 is displayed in the case of Finisher SR5000 BAZ056S...
Page 159 Removing Jammed Paper When R4 - R8 is displayed in the case of Finisher SR5000 BAZ070S...
Page 160 7. Clearing Misfeeds When U is displayed in the case of Large Capacity Tray BAZ058S When U is displayed in the case of Wide Large Capacity Tray BAZ059S When W is displayed BAZ057S...
Page 161 Removing Jammed Paper When Z-folded Paper Is Not Properly Aligned This section describes Z-folded copies are not properly aligned. Press the [Suspend/Resume] key. The key lights up. BAY033S Remove the copies. Set the auxiliary tray for the finisher shift tray. BAS011S...
Page 162 7. Clearing Misfeeds Removing Jammed Staples This section describes how to remove jammed staples. • Keep your hands clear of the booklet finisher tray when pulling out or pushing in the finisher's staple unit. You can trap your fingers if you do not. •...
Page 163 Removing Jammed Staples BAZ060S Finisher SR4020 This section describes how to remove jammed staples from the Finisher SR4020.
Page 164 7. Clearing Misfeeds BAZ061S Finisher SR4020 (Saddle Stitch) This section describes how to remove jammed staples from the Finisher SR4020 (Saddle Stitch).
Page 165 Removing Jammed Staples BAZ062S Finisher SR5000 This section describes how to remove jammed staples from the Finisher SR5000.
Page 166 7. Clearing Misfeeds BAZ063S...
Page 167 Removing Punch Waste Removing Punch Waste This section describes how to remove punch waste. • Remove the punch waste according to the finisher type. Check the type if you are unsure. For details about type of finisher, see “Appendix”, About This Machine. •...
Page 168 7. Clearing Misfeeds Reinstall the punch waste box. BAY036S Close the finisher front cover. "Hole Punch Receptacle is full." disappears. Finisher SR5000 This section describes how to remove punch wastes from the Finisher SR5000. Open the front cover of finisher. BAZ011S Pull out the punch waste box carefully, and then remove punch waste.
Page 169 Removing Punch Waste Reinstall the punch waste box. BAZ013S Close the finisher front cover. "Hole Punch Receptacle is full." disappears.
Page 170 7. Clearing Misfeeds...
Page 171 8. Remarks This chapter describes how to maintain and operate the machine. Where to Put Your Machine This section describes precautions for installation and movement. Machine Environment Choose your machine's location carefully. Environmental conditions greatly affect its performance. Moving This section describes precautions when moving the machine. •...
Page 172 8. Remarks • Keep the machine level and carry it carefully, taking care not to jolt or tip it. Rough handling may cause a malfunction or damage the hard disk or memory, resulting in loss of stored files. • Do not take off the holding stand. •...
Page 173 Where to Put Your Machine • Places where the machine will be subject to frequent strong vibration. • Dusty areas. • Areas with corrosive gases. Access to the machine Place the machine near the power source, providing the clearance areas shown. BAZ064S 1.
Page 174 8. Remarks • If the power cord is damaged (exposure of the core, disconnection, etc.), contact your service representative to change a new one. Operating the machine with a damaged power cord may cause an electric shock or fire. • When you disconnect the power plug from the wall outlet, always pull the plug (not the cable). •...
Page 175 Maintaining Your Machine Maintaining Your Machine If the exposure glass, scanning glass, or ADF belt is dirty, copy clarity may be reduced. Clean these parts if they are dirty. • Do not use chemical cleaners or organic solvents, such as thinner or benzene. If such substances get inside the machine or melt plastic parts, a failure might occur.
Page 176 8. Remarks BAY020S Clean 1 and 2.
Page 177 INDEX Duplex..............Access to the machine........Adding staples............. Edit................Adding toner............Enquiry..............Adjusting the color registration......Environments to avoid......... Adjusting the paper tray for custom size paper..Error log............74, 81 ................Error Mail Notification.......... Adjusting the paper tray for regular size paper..Error occurs using Internet Fax......
Page 178 Maintaining your machine......... Maintenance............S/MIME cannot be used........Maintenance info..........Scanner function............ Manuals for this machine........Scanning is not done as expected....... Memory is full............Sending faxes or scanned documents when toner Messages displayed....29, 49, 69, 73, 98 has run out............Messages displayed on the client computer...
Page 179 When paper is not fed properly......When Q is displayed in the case of interposer..................When Q1 - Q4 is displayed in the case of twin interposer............. When R1 - R3 is displayed in the case of finisher SR5000............... When R1 - R4 is displayed in the case of finisher SR4010...............
Page 180 MEMO...
Page 181 MEMO...
Page 182 MEMO D015-7206...
Page 183 Trademarks Adobe, Acrobat, Acrobat Reader, PostScript, and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. TrueType is a trademark of Apple Inc. ® ® ® ® Microsoft , Windows , Windows Server , and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Page 184 OME08011900 R081020G4200-TTEC Ver00 2008-11 D015-7206...

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