Table Of Contents - Novell GROUPWISE 8 - TROUBLESHOOTING 3 Troubleshooting Manual

Contents
About This Guide
Part I Message Flow Diagrams
1 Message Delivery in the Local Post Office
1.1 Online Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
1.2 Caching Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
1.3 Remote Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
2 Message Delivery to a Different Post Office
2.1 TCP/IP Link Open: Transfer between Post Offices Successful . . . . . . . . . . . . . . . . . . . . . . . . 19
2.2 TCP/IP Link Closed: Transfer between Post Offices Delayed . . . . . . . . . . . . . . . . . . . . . . . . . 22
3 Message Delivery to a Different Domain
3.1 TCP/IP Link Open: Transfer between Domains Successful. . . . . . . . . . . . . . . . . . . . . . . . . . . 25
3.2 TCP/IP Link Closed: Transfer between Domains Delayed. . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
4 Message Delivery to and from the Internet
4.1 TCP/IP Link: Outbound Transfer to the Internet Successful . . . . . . . . . . . . . . . . . . . . . . . . . . 33
4.2 TCP/IP Link: Outbound Transfer to the Internet Delayed or Unsuccessful . . . . . . . . . . . . . . . 35
4.3 Mapped/UNC Link: Outbound Transfer to the Internet Successful . . . . . . . . . . . . . . . . . . . . . 38
4.4 Mapped/UNC Link: Outbound Transfer to the Internet Delayed or Unsuccessful . . . . . . . . . . 41
4.5 TCP/IP Link: Inbound Transfer from the Internet Successful . . . . . . . . . . . . . . . . . . . . . . . . . . 43
4.6 Mapped/UNC Link: Inbound Transfer from the Internet Successful. . . . . . . . . . . . . . . . . . . . . 45
5 Message Delivery through a Modem Connection
5.1 "Hit the Road" Process in Online Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
5.2 Modem Link through the Async Gateway in Remote Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
6 Administrative Database Update
Part II Directory Structure Diagrams
7 Message Transfer/Storage Directories
7.1 Domain Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
7.1.1 domain directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
7.1.2 wpcsin directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
7.1.3 wptools directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
7.1.4 wpgate directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
7.1.5 wpcsout directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
7.1.6 mtaname file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
9
11
13
19
25
33
47
53
55
57
Contents 5