Sony WFSP700N/W Help Manual

Wireless noise canceling stereo headset

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Help Guide

Wireless Noise Canceling Stereo Headset

WF-SP700N

Use this manual if you encounter any problems, or have any questions.

The main update contents of the headset software version 4.1.0 and later are supported.

Update the software of the headset and "Sony | Headphones Connect" app to the latest version. For details, refer to the

following:

https://www.sony.net/elesupport/

Getting started

What you can do with the Bluetooth function

About voice guidance

Supplied accessories

Checking the package contents

Replacing the earbuds

Replacing the arc supporters

About Water resistant performance of the headset

Parts and controls

Location and function of parts

About the indicator

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Questions and answers

Summary of Contents for Sony WFSP700N/W

Page 1 Use this manual if you encounter any problems, or have any questions. The main update contents of the headset software version 4.1.0 and later are supported. Update the software of the headset and "Sony | Headphones Connect" app to the latest version. For details, refer to the following: https://www.sony.net/elesupport/...
Page 2 Power/Charging Charging the headset Available operating time Checking the remaining battery charge System requirements for battery charge using USB Turning on the headset Turning off the headset Making connections How to make a wireless connection to Bluetooth devices One-touch connection (NFC) compatible Android devices One-touch connection (NFC) with a smartphone (Android 4.1 or later) Disconnecting the smartphone by one touch (NFC) Switching the device by one touch (NFC)
Page 3 Using the Google Assistant Using Amazon Alexa Using the voice assist function (Google app) Using the voice assist function (Siri) Using the apps What you can do with "Sony | Headphones Connect" app Installing "Sony | Headphones Connect" app Important information Precautions Trademarks...
Page 4 The Bluetooth wireless communication range is short, or the sound skips. The headset does not operate properly Cannot hear a person on a call. Low voice from callers Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 5 You can receive audio signals from a smartphone or music player to enjoy music wirelessly. Talking on the phone You can make and receive a call hands-free, while leaving your smartphone or mobile phone in your bag or pocket. 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 6 When Amazon Alexa is not available on the smartphone connected to the headset even if you press the Amazon Alexa button on the headset: “Either your mobile device isn't connected; or you need to open the Alexa App and try again” 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 7 Arc supporter (M/L 2 each) The size M arc supporters comes attached to the headset. Reference Guide (1) Operating Instructions (1) Other documents (1 set) (*) May not be supplied in some countries or regions. 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 8 B: S size (orange) C: M size (green) D: L size (light blue) Remove the earbuds. Do not pinch the end of the earbud when removing it. Attach the earbuds. Do not attach the earbuds loose or skewed. 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 9 Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Replacing the arc supporters Size M arc supporters come attached to the headset. If you feel the arc supporters are too small, replace them with the size L arc supporters. Remove the earbuds, then remove the arc supporters. Do not pull the end of the arc supporter when removing it.
Page 11 Water resistant performance of the unit is based on Sony measurements under the conditions described above. Note that malfunctions as a result of water immersion caused by misuse by the customer are not covered by the warranty.
Page 12 Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Location and function of parts Headset Tactile dot The left unit has a tactile dot. left unit (power) button on the left unit Microphone Picks up the sound of your voice (when talking on the phone) and noise (when using the noise canceling function). Use the microphone of the left unit when talking on the phone.
Page 13 Charges both the headset and the charging case by connecting a computer or USB AC adaptor (not supplied) to this port with the supplied micro-USB cable. Charge indicator (red) Lights up in red while charging the case. Related Topic About the indicator Checking the remaining battery charge 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 14 Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N About the indicator You can check various statuses of the headset by the indicators. : Turns on in blue / : Turns on in red / - : Turns off Turning on (flashes two times) Turning off (lights for about two seconds)
Page 15 Initialization completed For details, refer to “Initializing the headset to restore factory settings.” Hint When the remaining battery charge becomes low, the indicator turns from blue to red, except for pairing mode. 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 16 Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Charging the headset The headset contains a lithium ion rechargeable battery. Charge the headset using the supplied micro-USB cable. Connect the charging case and an AC outlet. Use the supplied micro-USB cable and a USB AC adaptor to connect them. The indicator on the back side of the charging case lights up in red while charging.
Page 17 Wait for a specified amount of time until the indicator (red) lights up. If the life of the built-in rechargeable battery drops significantly, the battery should be replaced. Consult your nearest Sony dealer for replacement of the rechargeable battery.
Page 18 Max. 8 hours Max. 35 hours Hint By using the “Sony | Headphones Connect” app, you can check which codec is used for a connection. Note Usage hours may be different depending on the settings and conditions of use. Related Topic Supported codecs What you can do with "Sony | Headphones Connect"...
Page 20 Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery. The indicator (red) flashes when the connection between the left unit and the right unit is established. You also hear voice guidance of the remaining battery charge.
Page 21 E: 20% or lower (needs to charge) Hint You can also check the remaining battery charge with the “Sony | Headphones Connect” app. Android smartphones and iPhone /iPod touch support this app. Related Topic What you can do with "Sony | Headphones Connect" app...
Page 22 Windows® 8 / Windows® 8 Pro Windows® 7 Home Basic / Home Premium / Professional / Ultimate (when using Mac) Mac OS X (version 10.9 or later) Design and specifications are subject to change without notice. 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 23 The noise canceling function turns on automatically and the connection between the left unit and the right unit is established automatically. The headset goes into pairing mode when turning on the headset for the first time after purchase. 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 24 If the button on the left unit is set as the Amazon Alexa button, the headset cannot be turned off by using the button. Set the headset into the charging case to turn it off. 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 25 If the device supports one-touch connection (NFC), you can just touch to perform device registration (pairing) and establish a Bluetooth connection. Connecting the headset to a registered (paired) device Once the device is registered, it is not necessary to register it again. Connect to it with an appropriate method. 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 26 Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N One-touch connection (NFC) with a smartphone (Android 4.1 or later) By touching the headset with a smartphone, the headset pairs and makes a Bluetooth connection. Compatible smartphones NFC -compatible smartphones installed with Android™ 4.1 or later NFC (Near Field Communication) is a technology enabling short-range wireless communication between various devices, such as smartphones and IC tags.
Page 27 (blue) flashes. Related Topic How to make a wireless connection to Bluetooth devices Disconnecting the smartphone by one touch (NFC) Switching the device by one touch (NFC) Listening to music from a device via Bluetooth connection 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 28 If the button on the left unit is set as the Amazon Alexa button, the headset cannot be turned off by using the button. Set the headset into the charging case to turn it off. 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 29 When the headset is connected with an NFC-compatible smartphone, if you touch the smartphone on another NFC- compatible Bluetooth headset or Bluetooth speaker, the smartphone disconnects from the headset, and connects to the Bluetooth device it touched. Note Unlock the screen of the smartphone if it is locked. 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 30 Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Pairing and connecting with an Android smartphone Pairing is the process required to create a link between Bluetooth devices to allow wireless connection. You must pair a device with the headset to be able to make a Bluetooth connection for the first time. Before you start the pairing operation, make sure that: The smartphone is placed within 1 m (3 feet) of the headset.
Page 31 The headset goes into pairing mode. Unlock the screen of the Android smartphone if it is locked. Search for this headset on the smartphone. Select [Setting] — [Bluetooth]. Touch [ ] next to [Bluetooth] to turn on the Bluetooth function. Touch [WF-SP700N].
Page 32 When the headset is initialized, all pairing information is deleted. In this case, delete the pairing information of the headset from the Bluetooth device, and then pair them again. The headset can be paired with multiple devices, but can only play music from one paired device at a time. 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 33 Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Connecting to a paired Android smartphone Unlock the screen of the Android smartphone if it is locked. Turn on the headset. Press and hold the button on the left and the button on the right unit for about 2 seconds. The headset will turn on automatically, even when you remove the right and left units from the charging case.
Page 34 If you cannot connect your smartphone to the headset, deactivate pairing on your smartphone and perform pairing again. For details, refer to the operating instructions supplied with your smartphone. Related Topic How to make a wireless connection to Bluetooth devices Listening to music from a device via Bluetooth connection 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 35 Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Pairing and connecting with an iPhone Pairing is the process required to create a link between Bluetooth devices to allow wireless connection. You must pair a device with the headset to be able to make a Bluetooth connection for the first time. Before you start the pairing operation, make sure that: The iPhone is placed within 1 m (3 feet) of the headset.
Page 36 The headset goes into the pairing mode. Unlock the screen of the iPhone if it is locked. Select the Bluetooth setting on the iPhone. Select [Settings]. Touch [Bluetooth]. Touch [ ] to change it to [ ] (turn on the Bluetooth function). Touch [WF-SP700N].
Page 37 If the pairing information was deleted by initializing the headset, etc., delete the pairing information for the headset from your iPhone, and then pair them again. The headset can be paired with multiple devices, but can only play music from one paired device at a time. 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 38 Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Connecting to a paired iPhone Unlock the screen of the iPhone if it is locked. Turn on the headset. Press and hold the button on the left and the button on the right unit for about 2 seconds. The headset will turn on automatically, even when you remove the right and left units from the charging case.
Page 39 If you cannot connect your iPhone to the headset, deactivate pairing on your iPhone and perform pairing again. For details, refer to the operating instructions supplied with your iPhone. Related Topic How to make a wireless connection to Bluetooth devices Listening to music from a device via Bluetooth connection 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 40 Turn off the headset. You will hear a voice guidance “Power off”. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Disconnecting the smartphone by one touch (NFC) 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 41 Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Listening to music from a device via Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and perform basic remote control operation of the Bluetooth device via a Bluetooth connection. A2DP (Advanced Audio Distribution Profile) You can enjoy high-quality music wirelessly.
Page 42 For volume, control with the connected device. You may not be able to adjust the volume depending on the device. If you cannot control the volume with the connected device, install the “Sony | Headphones Connect” app on your smartphone to control the volume with the app.
Page 43 For volume, control with the connected device. You may not be able to adjust the volume depending on the device. If you cannot control the volume with the connected device, install the “Sony | Headphones Connect” app on your smartphone to control the volume with the app.
Page 44 Turn off the headset. You will hear a voice guidance “Power off”. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Disconnecting the smartphone by one touch (NFC) 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 45 Do not cover the microphones (A) of the headset with your hands. The noise canceling function or the Ambient Sound Mode may not work properly, or a beeping sound (howling) may occur. In these cases, take your hands off of the microphones of the headset. A: Microphones Related Topic Using the noise canceling function 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 46 Google Assistant button, the headset cannot do the followings by using the button. Switching the noise canceling function (You can also turn on/off the noise canceling function with the “Sony | Headphones Connect” app.) Turning off the headset (Set the headset into the charging case to turn it off.)
Page 47 Related Topic About voice guidance What is noise canceling? Listening to ambient sound during music playback (Ambient Sound Mode) What you can do with "Sony | Headphones Connect" app 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 48 If the headset is not worn properly, the Ambient Sound Mode may not work correctly. Wear the headset properly. The setting of the Ambient Sound Mode changed with the “Sony | Headphones Connect” app is recorded in the headset. You can enjoy music with the recorded setting of the Ambient Sound Mode even when you connect the headset to other devices which do not have the “Sony | Headphones Connect”...
Page 49 If the wind noise is still large, turn off the Ambient Sound Mode. Related Topic About voice guidance Using the noise canceling function What you can do with "Sony | Headphones Connect" app 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 50 Equalizer setting, then the noise canceling/ambient sound mode will return to the setting from before turning on the Quick Sound Settings. Hint You can switch and check the Quick Sound Settings setting with the “Sony | Headphones Connect” app. 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 51 You can choose the sound quality mode of the playback via Bluetooth connection from the following two options. You can switch or check the sound quality mode with the “Sony | Headphones Connect” app. Priority on sound quality: prioritizes the sound quality.
Page 52 SBC. Refer to the operating instructions supplied with the device regarding setting the codec. Related Topic About the sound quality mode 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 53 Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP. Operations may vary depending on the smartphone or mobile phone.
Page 54 Use a smartphone or mobile phone at least 50 cm away from the headset. Noise may result if the headset and the smartphone or mobile phone are too close. Related Topic How to make a wireless connection to Bluetooth devices Making a call Functions for a phone call What you can do with "Sony | Headphones Connect" app 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 55 Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP. Operations may vary depending on the smartphone or mobile phone.
Page 56 Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 57 Press the button on the right or left unit once to answer a call. During call Press the button on the left or right unit once to finish a call. (*) Some devices may not support this function. Related Topic Receiving a call Making a call 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 58 Turn off the headset. You will hear a voice guidance “Power off”. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Disconnecting the smartphone by one touch (NFC) 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 59 Hint Check or update the software version of the headset with the "Sony | Headphones Connect" app. When the Google Assistant is not available for reasons such as not being connected to the network, a voice guidance “The Google Assistant is not connected” is heard.
Page 61 Hint Check or update the software version of the headset with the "Sony | Headphones Connect" app. When Amazon Alexa is not available for reasons such as not being connected to the network, a voice guidance “Either your mobile device isn't connected; or you need to open the Alexa App and try again” is heard.
Page 62 Amazon Alexa button, the voice assist function (Google app) is not available. The Google app cannot be activated when you say “Ok Google” through the headset’s microphone even when the Android smartphone’s [Ok Google] setting is on. 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 63 After activating Siri, when a certain time has passed without requests, Siri will be deactivated. Note Siri cannot be activated when you say “Hey Siri” through the headset’s microphone even when the iPhone’s [Allow “Hey Siri”] setting is on. 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 64 For details of the “Sony | Headphones Connect” app, refer to the following URL. http://rd1.sony.net/help/mdr/hpc/h_zz/ Hint The operation of the “Sony | Headphones Connect” app depends on the audio device. The app specifications and screen design may be changed without prior notice. Related Topic Installing "Sony | Headphones Connect"...
Page 65 WF-SP700N Installing "Sony | Headphones Connect" app Download the “Sony | Headphones Connect” app from the Google Play store or App Store, and install the app on your smartphone. For details of the “Sony | Headphones Connect” app, refer to the following URL.
Page 66 Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Precautions On Bluetooth communications Bluetooth wireless technology operates within a range of about 10 m (30 feet). Maximum communication range may vary depending on obstacles (the human body, metal, walls, etc.) or electromagnetic environments. Microwaves emitting from a Bluetooth device may affect the operation of electronic medical devices.
Page 67 Since children may swallow small parts such as the headset and earbuds, store the headset in the charging case after use and keep it out of the reach of children. If you have any questions or problems concerning this headset that are not covered in this manual, please consult your nearest Sony dealer. 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 68 The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by Sony Corporation is under license. The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other countries.
Page 69 Please access the following support website to get the support information about your headset: For customers in the U.S.A: http://esupport.sony.com/ For customers in Canada: http://esupport.sony.com/CA/ For customers in Latin America: http://esupport.sony.com/LA/ For customers in European countries: www.sony.eu/support For customers in China: https://service.sony.com.cn/ For customers in other countries/regions: http://www.sony-asia.com/ 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 70 This operation resets the headset to the factory settings and deletes all pairing information. Look up information on the issue on the customer support website. If the operations above do not work, consult your nearest Sony dealer. Related Topic Customer support websites...
Page 71 Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N The headset is not turned on. Make sure the battery is charged enough to turn the headset on. Related Topic Checking the remaining battery charge 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 72 Make sure that the USB AC adaptor is firmly connected to the AC outlet. Check that the computer is turned on. Check that the computer is not in standby, sleep or hibernation mode. When using Windows 8.1, update using Windows Update. 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 73 Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Charging time is too long. Check that the charging case and the computer are directly connected, not via a USB hub. 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 74 A problem may have occurred with the connected USB port of the computer. Connect to another USB port if it is available. Try the USB connection procedure again in cases other than those stated above. 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 75 The remaining battery charge is shown only on the screen of an iPhone or iPod touch (iOS 5.0 or later) that supports HFP (Hands-free Profile). Make sure that the iPhone or iPod touch is connected with HFP (Hands-free Profile). Otherwise, the remaining battery charge will not be displayed correctly. Related Topic Checking the remaining battery charge 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 76 Check that the connected device is playing back. Pair the headset and the Bluetooth device again. Related Topic How to make a wireless connection to Bluetooth devices Listening to music from a device via Bluetooth connection 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 77 Low sound level Adjust the volume on the connected device. Depending on the device, you may not be able to adjust the volume. In that case, install "Sony | Headphones Connect" app and adjust the volume on the app. Related Topic Installing "Sony | Headphones Connect"...
Page 78 If you have previously connected the headset to this Bluetooth device, only an HFP/HSP Bluetooth connection may be made when the headset is turned on. If this happens, use the Bluetooth device and make an A2DP Bluetooth connection. 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 79 Updating the smartphone OS to the latest version may improve the situation. Sound skipping may occur while searching for surrounding Bluetooth devices on the Bluetooth setting screen of the smartphone. Stop searching to improve the situation. 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 80 The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air- conditioning, and is not as effective for higher frequencies, such as human voices. Related Topic What is noise canceling? Using the noise canceling function 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 81 In this case, delete the pairing information of the headset from the device, and then pair them again. Related Topic About the indicator How to make a wireless connection to Bluetooth devices Initializing the headset to restore factory settings 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 82 You cannot make a one-touch connection (NFC) while charging the battery because the headset cannot be turned on. Finish charging first, and then make the one-touch connection (NFC). Related Topic One-touch connection (NFC) with a smartphone (Android 4.1 or later) 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 83 In case that the pairing information for the headset has been deleted on the connected device, pair the headset with the device again. Related Topic About the indicator How to make a wireless connection to Bluetooth devices 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 84 Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Distorted sound Keep the headset away from a microwave oven, Wi-Fi device, etc. 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 85 Install this headset and the Bluetooth device as near to each other as possible. If you are enjoying music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone. 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 86 Reset the headset. Pairing information is not deleted by this operation. If you cannot use the headset even after resetting it, initialize the headset. Related Topic Resetting the headset Initializing the headset to restore factory settings 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 87 While listening to music with the headset, stop playback and press the button on the right or left unit to respond to an incoming call. Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Making a call 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 88 Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Low voice from callers Turn up the volume of the connected device. 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 89 Pairing information and other settings are not deleted by this operation. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings. Related Topic Initializing the headset to restore factory settings 4-730-308-11(5) Copyright 2018 Sony Corporation...
Page 90 (red) will remain lit. In this case, place the headset into the charging case and perform the initializing operation again. If the headset does not operate correctly even after initializing, consult your nearest Sony dealer. 4-730-308-11(5) Copyright 2018 Sony Corporation...

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