Troubleshooting The Isp Connection; Adsl Link - NETGEAR DGN3500 - Wireless-N Gigabit Router Setup Manual

Troubleshooting the ISP Connection

If your router is unable to access the Internet, you should check the ADSL connection, then the
Internet TCP/IP connection.

ADSL link

If your router is unable to access the Internet, you should first determine whether you have an
ADSL link with the service provider. The state of this connection is indicated with the Internet
LED.
Internet LED Green or Blinking Green
If your ADSL Internet LED is green or blinking green, then you have a good ADSL connection.
You can be confident that the service provider has connected your line correctly and that your
wiring is correct.
Internet LED Blinking Amber
If your ADSL Internet LED is blinking amber, then your wireless-N modem router is attempting to
make an ADSL connection with the service provider. The LED should turn green within several
minutes.
If the Internet LED does not turn green, disconnect all telephones on the line. If this solves the
problem, reconnect the telephones one at a time, being careful to use a microfilter on each
telephone. If the microfilters are connected correctly, you should be able to connect all your
telephones.
If disconnecting telephones does not result in a green ADSL Internet LED, there may be a problem
with your wiring. If the telephone company has tested the ADSL signal at your Network Interface
Device (NID), then you may have poor quality wiring in your house.
ADSL Internet LED Off
If the ADSL Internet LED is off, disconnect all telephones on the line. If this solves the problem,
reconnect the telephones one at a time, being careful to use a microfilter on each telephone. If the
microfilters are connected correctly, you should be able to connect all your telephones.
If disconnecting telephones does not result in a green ADSL Internet LED the problem may be one
of the following:
• Check that the telephone company has made the connection to your line and tested it.
Troubleshooting 31