Troubleshooting The Isp Connection - NETGEAR Wireless Router Setup Manual

Note: If your computer's IP address is shown as 169.254.x.x, the computer is not configured
correctly for your network. Recent versions of Windows and MacOS will generate and assign
a 169.254.x.x IP address if the computer cannot reach a DHCP server. These auto-generated
addresses are in the range of 169.254.x.x. If your IP address is in this range, check the
connection from the computer to the router and reboot your computer.
• Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet
Explorer, click Refresh to be sure the Java applet is loaded.
• Try quitting the browser and launching it again.
• Make sure you are using the correct login information. The URL for the router is
http://www.routerlogin.net or http://www.routerlogin.com. The factory default login name is
admin and the password is password, both in lower case letters. Make sure that CAPS LOCK
is off when entering this information.
If the router does not save changes you have made in the Web Configuration Interface, check the
following:
• When entering configuration settings, be sure to click the APPLY button before moving to
another menu or tab, or your changes are lost.
• Click the Refresh or Reload button in the Web browser. The changes may have occurred, but
the Web browser may be caching the old configuration.

Troubleshooting the ISP Connection

If your router is unable to access the Internet, you should first determine whether the router is able
to obtain a WAN IP address from the ISP. Unless you have been assigned a static IP address, your
router must request an IP address from the ISP. You can determine whether the request was
successful using the Web Configuration Manager.
To check the WAN IP address:
Launch your browser and select an external site such as www.netgear.com
1.
Access the Main Menu of the router's configuration at http://www.routerlogin.net. When
2.
prompted, enter admin for the user name and password for the password, both in lower case
letters.
Under the Maintenance heading, select Router Status
3.
Check that an IP address is shown for the WAN Port
4.
If 0.0.0.0 is shown, your router has not obtained an IP address from your ISP.
Troubleshooting Common Problems
NETGEAR Wireless Router Setup Manual
August 2004
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