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Eureka NEC220 Series (17Z0E) Call Center Script
Sheet 1
Unboxing & Assembly
Sheet 2
Product Indentification
Sheet 3
Q & A
Sheet 4
Safety Direction-DO & DON'T
Sheet 5
Trouble Shooting
Sheet 6
Replacement
Ver No.
V1
Update Date
2018/12/1

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Summary of Contents for Eureka NEC220 Series

  • Page 1 Eureka NEC220 Series (17Z0E) Call Center Script Ver No. Update Date 2018/12/1 Sheet 1 Unboxing & Assembly Sheet 2 Product Indentification Sheet 3 Q & A Sheet 4 Safety Direction-DO & DON'T Sheet 5 Trouble Shooting Sheet 6 Replacement...
  • Page 2 Unboxing & Assembly back Step 1: Unboxing Open the box Take out the part Step 2:Assembly and Operation Plug charger into power Slide battery onto hand Slide wand onto hand Push wand into motorized Assemblage finished Normal cleaning outlet and then into charger vacuum until firmly attached vacuum until it clicks floor nozzle until it clicks...
  • Page 3 Product Identification back...
  • Page 4 Q&A back Question Answer 使用时需要注意地毯和地板的区别吗? 不需要注意, 地板和地毯都可以吸。 Do we need to pay attention to the difference between the carpet and floor during use? 吸尘器如果长时间不使用,尘杯内就会滋生真菌或细菌,最好坚持每周清洗一次 尘杯,保持尘杯的清洁。 需要经常清理灰尘吗? If the vacuum cleaner has been stored and doesn't been used for a long time, fungi or Does it require frequent cleaning of the dust cup? bacteria will breed in the dust cup.
  • Page 5 请参考Do&Don't 哪些东西不能吸? Which things does the vacuum cleaner cannot vacuum? Please refer to Do&Don't sheet. 请问是否有烧焦味道? Is there any burning smell? 如果没有,这属于正常现象,而不是质量问题。因为吸尘器内的电机转速为三万 多转/分钟,在工作时会产生大量的热量。吸尘器工作时,吸入的空气经过电机时 将电机产生的热量带走,从而给电机散热,这样从电机出来的空气温度就会升 吸尘器使用一会儿就会感觉到出风口和电机处温度过 高,所以会感觉到出风口温度高,电机正常工作的温度是85度左右,而出风口的 高,这是否是质量问题? 温度在正常时就会超过50度。所以电机和出风口处温度高是正常的。 It is hot at the air outlet and motor after the units being used for a while, why? Is this a quality issue? If there is no burning smell, this is normal phenomena, but not quality problem.
  • Page 6 Safety Directions--Do & Don't back DON'T Do always turn off the handheld vacuum before Do not touch nozzle when vacuum cleaner is on. Danger. connecting it to the wand, nozzle, or any accessories. Do keep free of dust, lint, hair and anything that may Do not put any object into openings or use with any openings reduce air flow.
  • Page 7 Do not use a battery pack or appliance that is damaged or Do keep hair, loose clothing, fingers, and all parts of body modified. Damaged or modified batteries may exhibit away from openings and moving parts. unpredictable behavior resulting in fire, explosion or risk of injury.
  • Page 8 Troubleshooting back 问题分类 Problem Possible Cause Possible Solution 确保吸尘器充满电 Make sure battery is fully charged. 使用前充电4小时 Charge battery for 4 hours before using. 机器运行时间短 电池包电量不足 功能问题Function Battery isn't fully chrged. Not enough running time 清除微小垃圾时可切换到Normal挡使用, 可延长整体使用时间。 Can adjust to Normal work mode if to clean some tiny dust.
  • Page 9 拔掉适配器,进行一次开机操作,如果指 如果检查上述还是不行,可申请退换货 充不进电 功能问题Function 示灯没有一盏亮的,可申请退货 If it's been still NG after all the check, you Cannot charge 3.3电源模块损坏 Pull the charger(adaptor) out, try to turn on can apply exchange or return Power Assy is defective the unit, if none of indicators light, you can apply change the unit.
  • Page 10 不连接金属管,机器直接连接地刷,如果 地刷运转,则是金属管问题 如果检查上述还是不行,可申请退换货 整机运行,滚刷不转。 金属管不通电 功能问题Function If it's been still NG after all the check, you Remove the metal tube, derectly put the The machine works, but the brush not running. Metal tube is broken can apply exchange or return nozzle to the unit, if the nozzle works, then it means the tube lost its function.
  • Page 11 附件管道和工作吸头堵塞,使风量剧 减,导致出风口排出气温增高。此故障 最简单的排除方法是用掌心很快地堵住导 异音 的发生往往是一些硬物和直径大的赃物 管的末端,再很快地放开,反复几次,便 感官问题 吸入管道内,堵住了通道,一些赃物和 可排除故障。如果不奏效,可将导管取 Abnormal noise 头发之类的东西又逐渐粘在上面,堵住 下,接到吸尘器吹气口上,用吹力去除堵 如果不行,可申请退换货 塞物,或用金属棒疏通导管。 了风道。 If cannot solve the problem, you can apply Accessories and crevice tool get The simplest method is to use palm quickly to exchange or return jammed,which cause the airflow block the end of the catheter, quickly let it go decrease,and eventually increse the...
  • Page 12 13.1 吸尘器长期使用,保养差,内部有 赃物,而又吸入潮湿的东西,易造成漏 电现象。应清洁吸尘器内部,擦干吸尘 如果不行,请检查13.2 器受潮部分。 If cannot solve the problem, please check Poor maintainence and wet blockage the item 13.2 may cause the leakage after using for a long time. 13.2 吸尘器长期使用,存放地方不适 当,吸尘器受潮,使泄露电流增大。 安全问题 漏电,触电,或静电 防止产品受潮,勿吸入液体和金属粉末 如果不行,请检查13.3 The vacuum cleaner has been putted in Safety Leakage, electric shock, or static electricity Keep it dry,do not vacuum liqid or metal dust...
  • Page 13 Repalcement Parts back...

This manual is also suitable for:

Nec22217z0e