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Pax Technology IM20 Product Manual

Unattended payment terminal
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4th FL, Building #3, Software Park, 2nd Central Science-Tech Road,
High-Tech Industrial Park, Shenzhen 518057, PRC
Tel: 0755-86169630 Fax: 0755-86169634
Product Manual
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Summary of Contents for Pax Technology IM20

  • Page 1 Product Manual 4th FL, Building #3, Software Park, 2nd Central Science-Tech Road, High-Tech Industrial Park, Shenzhen 518057, PRC Tel: 0755-86169630 Fax: 0755-86169634...
  • Page 2 Co., Ltd. strives to maintain the accuracy of the information presented in this document, it reserves the right to change product specifications without prior notification and does not guarantee that the material presented herein will accurately reflect the set up, installation, or use of PAX products. PAX TECHNOLOGY LIMITED Page 2 of 29 Product Manual...
  • Page 3 William Qiu 2022/08/29 interconnection changed device interconnection to show V1.16 William Qiu 2022/09/30 CM20 This document is meant to aid in the installation and operation of the IM20 unattended payment terminal. PAX TECHNOLOGY LIMITED Page 3 of 29 Product Manual...
  • Page 4 Product Services ..........................26 FAQ .............................. 26 List of Tables Table 1: Terms and Definitions ........................6 Table 2: IM20 Device Module Outline ......................8 Table 3: RS232 pinout..........................10 Table 4: USB pinout ............................. 10 Table 5: MDB pinout............................ 10 Table 6: Ethernet pinout ..........................
  • Page 5 Figure 24 attaching the mounting bracket to the mounting plate ............. 24 Figure 25 inserting the IM20 unit into the front of the mounting plate ............. 25 Figure 26 securing the IM20 unit in place with the four M3 screws............25...
  • Page 6 1D/2D code scanning, the IM20 provides a comprehensive solution to cashless payments. The IM20 is also designed to operate in a wide range of temperatures, repel the ingress of dust and water, resist physical impacts, and disperse electrostatic discharges. These are all...
  • Page 7 Product Specifications 2.1 Device Illustration Figure 1: view from all sides PAX TECHNOLOGY LIMITED Page 7 of 29 Product Manual...
  • Page 8 2.2 Device Specifications Table 2: IM20 Device Module Outline Module Specifications ARM A7 operating system Linux (Prolin) 256MB DDR3 SDRAM memory 128MB NAND Flash 4.3" TFT color display display 480 x 272 pixels capacitive touchscreen audio built in speaker magnetic strip card reader...
  • Page 9 2. hybrid card reader 8. SAM card slot cover 3. camera 9. Ethernet (RJ45 port) 4. camera locator light 10. MDB port 5. indicator lights 11. speaker 6. RS232 (RJ45 port) PAX TECHNOLOGY LIMITED Page 9 of 29 Product Manual...
  • Page 10 USB: Universal Serial Bus (USB) is a widely adopted communication protocol used across a broad range of electronic devices. The IM20 has a USB 2.0 Type-B port available for use, it can accept 5 V input to power the device.
  • Page 11 Ethernet: Ethernet is a common networking protocol for local area networks. The IM20 has an Ethernet port that it can use to connect to a wired LAN. Table 6: Ethernet pinout signal Figure 7: Ethernet port PAX TECHNOLOGY LIMITED Page 11 of 29...
  • Page 12 In order to install a card, open the mount and insert the card into the slot with the contacts facing towards the IM20 and the clipped corner of the card to the upper left, then lock the mount with the card inside and replace the cover.
  • Page 13 2.2.4 Touchscreen The IM20 has a 4.3" LCD capacitive touchscreen located on its front face. Figure 10: touchscreen (outlined in blue hatch) This display has a resolution of 480 x 272 pixels, is equipped with an adjustable LED backlight, and is protected by a scratch resistant glass cover.
  • Page 14 2.2.5 Camera The IM20 has a VGA camera installed on the lower right side of its front face. Figure 11: camera (in blue) and indicator LED (in green) This fixed focus camera has a resolution of 640 x 480 pixels with a focal length of 2.59 mm. Its primary purpose is for 1D and 2D code scanning, and it is equipped with a green locator LED next to the camera lens to allow for easy placement of scanned items.
  • Page 15 2.2.6 IM20 Card Readers The IM20 has a two in one smart card and magnetic strip card reader located on the bottom of the front face of the device. Figure 12 hybrid card reader (outlined in blue) Figure 13 using the hybrid card reader (inserted card outlined in blue)
  • Page 16 2.2.7 Contactless Card Reader The IM20 has a contactless card reader with an RF antenna located on its front face. The read area for this card reader roughly corresponds to the touchscreen on the front of the device.
  • Page 17 2.2.8 Speaker The IM20 has a speaker unit located on the lower right corner of its back face. Figure 15 speaker (highlighted in blue) The speaker is meant to be used to output various user prompts and indicator tones. Its volume is software controlled and divided into five levels (0 through 4) going from mute to maximum volume •...
  • Page 18 2.2.9 Indicator LEDs The IM20 has a RGB status indicator LED located on the lower portion of its front face, near the card reader slot. Figure 16 LED status indicator (highlighted in blue) The operation of the LED status indicator is software controlled and depends on the specific configuration of the device.
  • Page 19 A Type A to Type B USB cable is packaged with the IM20. Figure 17 USB Type A to Type B cable The USB cable packaged with the IM20 is used to allow the IM20 to connect to other devices or power sources through its USB Type B port.
  • Page 20 Figure 18 IM20 connected to CM20 with USB cable The IM20 can connect to other PAX devices such as the CM20 through its MDB port. This allows the IM20 to have expanded functionality, potentially giving it access to resources such as an expanded selection of ports.
  • Page 21 4.1 Device Dimensions The IM20 has the physical dimensions shown in Figure 19. Note that various cables plug directly into the back of the device, so greater clearance than shown for the back end of the device is needed to properly install an IM20 unit.
  • Page 22 Figure 19 device dimensions (mm) 4.2 Mounting bracket The IM20 is equipped with a detachable plastic mounting bracket that allows it to be fixed into place on a mounting plate. Figure 20 mounting bracket, front side (outward oriented face) Figure 21 mounting bracket, back side (inward/device oriented face)
  • Page 23 4.3 Mounting Plate Dimension The IM20 is designed to be mounted on vertical surfaces through a mounting plate. Figure 23 mounting plate dimensions (mm) The mounting plate must have the dimensions given above to hold the device in place and allow it to be installed.
  • Page 24 Installing the mounting bracket The first step to installing the IM20 as part of an unattended payment terminal is to secure the mounting bracket onto the mounting plate. The back of the mounting plate should have four M4 bolts that correspond to the four outer mounting points on the mounting bracket.
  • Page 25 Installing the IM20 unit After the mounting bracket is secured to the mounting plate, insert the IM20 unit through the front of the mounting plate into the mounting bracket. Then apply a torque of 0.6 ~ 0.8 Nm to the four M3 screws to secure the IM20 to the mounting bracket through its four inner mounting points.
  • Page 26 If there is no damage to the code, it's possible that the device does not support the code you are attempting to scan, in which case you should contact an agent from your local vendor for possible solutions. PAX TECHNOLOGY LIMITED Page 26 of 29 Product Manual...
  • Page 27 If none of the above steps resolve the problem, contact an agent from your local vendor to repair the device. PAX TECHNOLOGY LIMITED Page 27 of 29 Product Manual...
  • Page 28 Q: What should I do if there are errors while using the USB port? A: Use the USB cable packaged with the IM20 unit instead of a third party cable. Do not use an USB hub, directly attach the cable to whatever device is being linked.
  • Page 29 PAX TECHNOLOGY LIMITED Page 29 of 29 Product Manual...