HP ProLiant DL365 Gen11 User Manual
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HP ProLiant DL365 Gen11 User Manual

HP ProLiant DL365 Gen11 User Manual

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HPE ProLiant DL365 Gen11 Server User Guide
HPE ProLiant DL365 Gen11 Server User Guide
Part Number: 30-B2B0E809-004
Published: October 2024
Edition: 1

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  • Page 1 HPE ProLiant DL365 Gen11 Server User Guide HPE ProLiant DL365 Gen11 Server User Guide Part Number: 30-B2B0E809-004 Published: October 2024 Edition: 1...
  • Page 2 HPE ProLiant DL365 Gen11 Server User Guide HPE ProLiant DL365 Gen11 Server User Guide Abstract Abstract This document is for the person who installs, administers, and troubleshoots servers and storage systems. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
  • Page 3 Table of contents Table of contents Component identification Front panel components Front panel LEDs and buttons Rear panel components Rear panel LEDs System board components System maintenance switch descriptions DIMM label identification DIMM slot numbering Processor and socket components Device numbers Drives HPE Basic Drive LED definitions EDSFF SSD LED definitions...
  • Page 4 Power down the server Open the cable management arm Extend the server from the rack Remove the server from the rack Remove the front bezel Remove the access panel Remove the hot-plug fan Remove the primary PCI riser cage Remove the secondary PCI riser cage Remove the 8SFF drive backplane Install the primary PCI riser cage Install the secondary PCI riser cage...
  • Page 5 Installing the HPE NS204i Boot Device on the NS204i-u + secondary low-profile riser Installing boot device drives Storage controller options Preparing the server for storage controller installation Installing a type-p storage controller option Installing a type-o storage controller Processor and heatsink options Installing a processor Installing a heatsink Installing the Systems Insight Display power module...
  • Page 6 Troubleshooting resources System battery replacement System battery information Replace the system battery Configuration resources Updating firmware or system ROM Configuring the server Configuring storage controllers Deploying an OS Configuring security Server management Managing Linux-based high performance compute clusters Specifications Environmental specifications Server specifications Power supply specifications HPE 800W Flex Slot Platinum Hot-plug Low Halogen Power Supply...

  • Page 7: Component Identification

    Service Port USB 3.2 Gen1 port Drive bays Optional 2SFF drive bays in 8SFF + 2SFF model The operating system does not recognize this port as a USB port. 20 EDSFF 20 EDSFF HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 8: Front Panel Leds And Buttons

    Serial number/iLO information pull tab iLO Service Port USB 3.2 Gen1 port Drive bays The operating system does not recognize this port as a USB port. Front panel LEDs and buttons Front panel LEDs and buttons HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 9: Rear Panel Components

    If the health LED indicates a degraded or critical state, review the system IML or use iLO to review the system health status. When all four LEDs described in this table flash simultaneously, a power fault has occurred. Rear panel components Rear panel components HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 10: Rear Panel Leds

    Power supply 2 (PS2) Power supply 1 (PS1) Video (VGA) port OCP slot 22 Serial port (optional) iLO Management Port USB 3.2 Gen1 ports UID LED OCP slot 21 Rear panel LEDs Rear panel LEDs HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 11: System Board Components

    Power supply in standby mode Power supply exceeded current limit UID LED Solid blue = Identification is activated. Flashing blue = System is being managed remotely. Off = Identification is deactivated. System board components System board components HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 12 Front I/O connector Front DisplayPort/ USB 2.0 connector SID connector NVMe port 6A ODD / 2 SFF power connector NVMe port 4A NVMe / SATA port 9A NS204i-u signal connector GPU riser power connector HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 13: System Maintenance Switch Descriptions

    System maintenance switch descriptions Table 1. System maintenance switch Position Position Functions: Functions: OFF = Default OFF = Default ON - Activates the function ON - Activates the function iLO security override Password disabled Reset configuration HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 14: Dimm Label Identification

    Memory speed and server-specific DIMM population rules for HPE servers using AMD EPYC 7004 Series processor , see the relevant memory technical paper. Both resources can be found on the Hewlett Packard Enterprise website: https://www.hpe.com/docs/server-memory https://www.hpe.com/docs/server-memory HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 15: Dimm Slot Numbering

    The maximum memory speed and capacity is a function of the memory type, memory configuration, and processor model. DIMM slot numbering DIMM slot numbering The arrow points to the front of the server. HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 16 Processor and socket components Processor and socket components HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 17: Device Numbers

    EDSFF SSD LED definitions EDSFF SSD LED definitions HPE NS204i-u Boot Device LED definitions HPE NS204i-u Boot Device LED definitions HPE Basic Drive LED definitions Basic Drive LED definitions SFF basic drive carrier basic drive carrier HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 18 EDSFF drive carrier has two LEDs: Amber/blue LED—Managed by the drive backplane in conjunction with the storage controller and is used to indicate drive status. Green LED—Managed by the drive itself and indicates the drive activity. HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 19: Led Definitions

    The drive is online and has no activity. Flashing green (4 The drive is operating normally and has activity. flashes per second) No power present. HPE NS204i-u Boot Device LED definitions HPE NS204i-u Boot Device LED definitions HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 20: Fan Bay Numbering

    Drive is operating normally and has activity. per second) Drive is not configured by a RAID controller. Fan bay numbering Fan bay numbering DSC-25 2-port SFP28 card ports and LEDs DSC-25 2-port SFP28 card ports and LEDs Ports Ports HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 21 The HPE for Pensando DSP DSC-25 2p SFP28 card is a dual-port, single-slot, half-height, half-length (HHHL) SFP28 network adapter. It has LEDs for Link (L) and Activity (A) for each port. A half-height bracket is shown in the following illustration with SFP28 ports and LEDs. HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 22: Processor And Socket Components

    System status LED System is not powered Solid amber Power is up, software has not booted yet Solid green System is up and fully operational Processor and socket components Processor and socket components HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 23 Boot device cage M.2 slots Boot device carriers Subtopics Subtopics HPE NS204i-u Boot Device LED definitions HPE NS204i-u Boot Device LED definitions HPE NS204i-u Boot Device LED definitions HPE NS204i-u Boot Device LED definitions HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 24 Drive is not configured by a RAID controller. Setup Setup Subtopics Subtopics Operational requirements Operational requirements Server warnings and cautions Server warnings and cautions Rack warnings Rack warnings Electrostatic discharge Electrostatic discharge HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 25: Operational Requirements

    (equivalent to the required 64 percent open area for ventilation). Side—The clearance between the installed rack component and the side panels of the rack must be a minimum of 7.00 cm (2.75 in). Temperature requirements Temperature requirements HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 26: Power Requirements

    NEMA locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose. Using common power outlet strips for the server is not recommended. Connecting a DC power cable to a DC power source Connecting a DC power cable to a DC power source HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 27 4.0 mm (0.157 in). 3. Stack each same-colored pair of wires and then attach them to the same power source. The power cord consists of three wires (black, HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 28: Server Warnings And Cautions

    Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage. HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 29: Rack Warnings

    Place parts on a grounded surface before removing them from their containers. Avoid touching pins, leads, or circuitry. Always be properly grounded when touching a static-sensitive component or assembly. Use one or more of the following methods when handling or installing electrostatic-sensitive parts: HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 30: Setting Up The Server

    For more information on the features, limitations, provisions, and ordering information of the HPE Installation Service, see this Hewlett Packard Enterprise website: https://www.hpe.com/support/installation-service https://www.hpe.com/support/installation-service Setting up the server Setting up the server Prerequisites Prerequisites Before setting up the server: HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 31 If iLO is not licensed, visit the HPE website: https://www.hpe.com/info/ilo https://www.hpe.com/info/ilo The iLO management port is connected to a secure network. b. Using a browser, navigate to the iLO web interface, and then log in. https://<iLO hostname or IP address> HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 32: Trusted Platform Module

    QuickSpecs on the Hewlett Packard Enterprise website (https://www.hpe.com/info/quickspecs https://www.hpe.com/info/quickspecs). For more information about Microsoft Windows BitLocker Drive Encryption feature, see the Microsoft website (https://www.microsoft.com https://www.microsoft.com). Subtopics Subtopics Trusted Platform Module 2.0 guidelines Trusted Platform Module 2.0 guidelines HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 33 Always store the recovery key/password in multiple locations. Always store copies of the recovery key/password away from the server. Do not save the recovery key/password on an encrypted drive. Operations Operations Subtopics Subtopics HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 34: Power Up The Server

    Before proceeding, verify that the server is in standby mode by observing that the system power LED is amber. Open the cable management arm Open the cable management arm Procedure Procedure 1. Press and hold the blue PUSH PUSH button on the retention bracket. HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 35: Extend The Server From The Rack

    4. Extend the server on the rack rails until the server rail-release latches engage. 5. After the installation or maintenance procedure, slide the server into the rack: a. Slide the server fully into the rack. HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 36: Remove The Server From The Rack

    2. Release the cable management arm . 3. Disconnect the cabling from the rear panel. 4. Extend the server from the rack . 5. Remove the server from the rack: 6. Place the server on a sturdy, level surface. HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 37: Remove The Front Bezel

    2. Press the bezel release latch (callout 1), and then pivot the bezel open (callout 2). 3. Release the right side of the bezel from the front panel (callout 3). Remove the access panel Remove the access panel HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 38: Remove The Hot-Plug Fan

    Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage. IMPORTANT IMPORTANT For optimum cooling, install fans in all primary fan locations. HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 39 Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 4. Do one of the following: a. Extend the server from the rack . b. Remove the server from the rack . HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 40 4. Do one of the following: a. Extend the server from the rack . b. Remove the server from the rack ( Remove the server from the rack ). 5. Remove the access panel . HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 41 Remove the server from the rack ( Remove the server from the rack ). 5. Remove the access panel . 6. Remove all drives. 7. Disconnect and remove all cables connected to the drive backplane. 8. Remove the 8 SFF SAS/SATA drive backplane. HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 42: Install The Primary Pci Riser Cage

    Install the primary PCI riser cage Procedure Procedure 1. Install the PCI riser cage. 2. Install the access panel . 3. Install the server into the rack. 4. Connect each power cord to the server. HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 43: Install The Secondary Pci Riser Cage

    1. Place the access panel on top of the server with the latch open. Allow the panel to extend past the rear of the server approximately 1.25 cm (0.5 in). 2. Push down on the latch. The access panel slides to a closed position. HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 44 Procedure Procedure 1. Attach the front bezel to the right chassis ear. 2. Press and hold the front bezel release latch. 3. Close the front bezel. 4. (Optional) Install the Kensington security lock. HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 45: Hardware Options Installation

    Lock (for HPE Trusted Supply Chain servers) Server serial number and the product ID iLO-related data—Use the iLO backup and restore function. For more information, see the iLO user guide (https://www.hpe.com/support/ilo6 https://www.hpe.com/support/ilo6). iLO license HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 46: Power Supply Options

    Installing a redundant hot-plug power supply Installing a redundant hot-plug power supply Installing the HPE 1600 W Flex Slot -48 VDC hot-plug power supply Installing the HPE 1600 W Flex Slot -48 VDC hot-plug power supply HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 47: Power Supply Warnings And Cautions

    To reduce the risk of electric shock, be sure that the cable grounding kit is properly installed and connected to a suitable protective earth terminal before connecting the power source to the rack. HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 48 CAUTION CAUTION The server equipment connects the earthed conductor of the DC supply circuit to the earthing conductor at the equipment. For more information, see the documentation that ships with the power supply. HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 49: Installing A Redundant Hot-Plug Power Supply

    All power supplies installed in the server must have the same output power capacity. Verify that all power supplies have the same part number and label color. The system becomes unstable and may shut down when it detects mismatched power supplies. HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 50 5. Connect the power cord to the power supply. 6. Secure the power cord in the strain relief strap attached to the power supply handle: a. Unwrap the strain relief strap from the power supply handle. HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 51 Before you perform this procedure, make sure that you have a Phillips No. 1 screwdriver available. Before installing a power supply option, review the following: Power supply warnings and cautions DC power supply warnings and cautions About this task About this task HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 52 To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. Procedure Procedure 1. Remove the protective cover from the power supply. HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 53 2. Remove the ground wire screw, and then remove the return wire and line wire screws. 3. Install the return wire (black): a. Insert the return wire into the RTN slot on the DC power supply. b. Tighten the screw with 0.98 N-m (8.68 lbf-in) . HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 54 4. Attach the ground wire (green and yellow) to the DC power supply and tighten the screw and washer with 1.47 N-m (13 lbf-in ) . 5. Install the protective cover on the DC power supply. Make sure that the protective cover is locked. HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 55 7. If you are installing a power supply in the power supply bay 2, remove the power supply blank. Retain the blank for future use. HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 56: Memory Options

    This server does not support mixing LRDIMMs and RDIMMs. Attempting to mix any combination of these DIMMs can cause the server to halt during BIOS initialization. All memory installed in the server must be of the same type. Subtopics Subtopics DIMM population information DIMM population information HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 57: Dimm Population Information

    Installing a DIMM Prerequisites Prerequisites Be sure you have the components included with the hardware option kit. See the memory population guidelines. About this task About this task The server supports up to 24 DIMMs. HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 58 Use the BIOS/Platform Configuration (RBSU) in the UEFI System Utilities to configure the memory mode. For more information about LEDs and troubleshooting failed DIMMs, see "Systems Insight Display combined LED descriptions ." Installing the high performance fan Installing the high performance fan HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 59 6. Remove the access panel . 7. Remove a standard or high performance fan. 8. Install the standard or high performance fan. Make sure that the fan is firmly seated on its system board connector. HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 60: Drive Options

    If only one drive is used, install it in the bay with the lowest device number. Drives should be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array. HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 61 1. Remove the drive blank: 2. Prepare the drive. 3. Install the drive. 4. Determine the status of the drive from the drive LED definitions . Installing an E3.S 1T Installing an E3.S 1T drive drive HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 62 1. Back up all server data. 2. If installed, remove the front bezel . 3. Remove the drive blank. Retain the blank for future use. 4. Prepare the drive. 5. Install the drive. HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 63: Installing An 8 Sff Optical Drive

    8 SFF display port/USB/optical blank option. Procedure Procedure 1. Remove the universal media bay blank. Retain the screws and blank. These screws will be used to secure the new optical drive cage. HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 64 2. Remove the optical drive bay blank from the drive cage. Retain the blank for future use. 3. Install the optical drive bracket. HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 65 4. Install the optical drive in the optical drive cage. 5. Install the optical drive cage in the universal media bay. HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 66: Universal Media Bay Options

    Universal media bay options Subtopics Subtopics Installing a 2 SFF SAS/SATA/NVMe drive cage Installing a 2 SFF SAS/SATA/NVMe drive cage Installing an 8 SFF display port/USB/optical blank option Installing an 8 SFF display port/USB/optical blank option HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 67 Extend the server from the rack . b. Remove the server from the rack . 5. Remove the access panel . 6. Remove the universal media bay blank. 7. Install the 2 SFF SAS/SATA/NVMe drive cage. HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 68: Installing An 8 Sff Display Port/Usb/Optical Blank Option

    For more information, contact a Hewlett Packard Enterprise authorized reseller. Procedure Procedure 1. Back up all server data. 2. Power down the server (Power down the server). 3. Remove all power: a. Disconnect each power cord from the power source. HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 69 5. Remove the access panel ( Remove the access panel ). 6. Remove the universal media bay blank. 7. Install the 8 SFF display port/USB/optical blank option. 8. Route and connect the data cable. HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 70: Riser And Riser Cage Options

    The front panel Power On/Standby button does not shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed. Procedure Procedure HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 71 Extend the server from the rack . b. Remove the server from the rack . 4. Remove the access panel . 5. Remove the riser cage. 6. Install the expansion card. 7. Install the riser cage. HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 72 Use these instructions to install accelerator options, including GPUs, in the server. Procedure Procedure 1. Observe the following alerts: WARNING WARNING To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 73 HPE NS204i-u Boot Device enables the deployed OS to be mirrored through a dedicated hardware RAID 1. HPE NS204i-u Boot Device auto-creates a RAID1 volume during boot, therefore does not require configuration. HPE NS204i-u Boot Device is compatible with the following native OS: Windows HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 74 9. Remove the default secondary riser cage bracket. Retain the screws and bracket. These screws will be used to secure the new NS204i-u + secondary low-profile riser cage bracket. 10. Install the NS204i + secondary low-profile riser cage bracket. HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 75 Install the boot device screws. 12. To prevent hot-plug access to the SSDs on the boot device, install the security cover. After the security cover is installed, the hot-plug feature of the boot device is disabled. HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 76 Installing boot device drives Prerequisites Prerequisites Before you perform this procedure, make sure that you have a Phillips No. 1 screwdriver available. Procedure Procedure 1. Push the button to pull out the carrier. HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 77 2. Remove the SSD mounting screw. 3. Insert the SSD into the M.2 slot at a 45° angle. 4. Carefully press the SSD down to the horizontal position. 5. Install the SSD mounting screw. HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 78 7. Align and install the drive carrier. 8. Slide the carrier inside the boot device cage and push the button. There will be an audible click when the latch locks into place. Ensure that the latch is fully engaged. HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 79: Storage Controller Options

    Before beginning this procedure, download the Service Pack for ProLiant (SPP) from the Hewlett Packard Enterprise website (https://www.hpe.com/servers/spp/download https://www.hpe.com/servers/spp/download). Procedure Procedure 1. If the server was previously configured: a. Back up data on the system . b. Close all applications. HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 80 6. Remove the access panel . 7. Do one of the following: To install a controller in slot 1 of the primary riser: a. Remove the primary PCI riser cage. 8. Remove the controller. HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 81 Installing a type-o storage controller Prerequisites Prerequisites Before performing this procedure, verify that you have the following items available: Compatible controller cables (P58075-001/P58076-001) Phillips No. 1 screwdriver About this task About this task HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 82 Slide the controller into the bay until it clicks into place. Make sure that the controller is seated firmly in the slot. c. Rotate the locking pin to the close (horizontal) position. HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 83: Processor And Heatsink Options

    Before performing this procedure, be sure that you have the components included with the hardware option kit, as well as the following items: T-20 Torx screwdriver Two 1.0 gm (0.5 ml) or four 0.5 gm (0.25 ml) of thermal grease Alcohol wipe HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 84 6. Remove the air baffle 7. Remove the heatsink blank. 8. Install the processor: a. Hold the processor by its carrier handle. b. Slide the processor into the rail frame until it engages with a click sound. HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 85 When using a torque screwdriver to tighten the retention frame screw, set a torque between 1.24 N-m (11 lbf-in) to 1.47 N-m (13 lbf-in). b. Pivot the spring-loaded retention frame downward and hold it down. c. Tighten the retention frame screw. HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 86 To prevent mechanical damage or depositing oil on your hands or other contaminants to the heatsink contact surface, hold the heatsink only by the edge of its base plate. Do not touch the heatsink fins. HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 87 Front of server text on the heatsink label to correctly orient the heatsink over the processor socket. c. Position the heatsink on top of the processor, ensuring that it is properly seated before securing the screws. d. Tighten the heatsink screw numbers 1 and 2 (callouts 1 and 2). HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 88: Installing A Heatsink

    14. Remove the protective cover from the new heatsink. 15. Install the heatsink. Installing a heatsink Installing a heatsink Prerequisites Prerequisites Before you perform this procedure, make sure that you have the following items available: HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 89 Do not touch the heatsink fins. CAUTION CAUTION Heatsink screws must be tightened and loosened in alternating sequence. Do not overtighten the screws as this might damage the system board or the processor socket. HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 90 8. Lift the heatsink away from the system board. HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 91 Voids in the compound can adversely impact the transfer of heat away from the processor. CAUTION CAUTION Heatsink screws must be tightened and loosened in alternating sequence. Do not overtighten the screws as this might damage the system board or the processor socket. HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 92 13. Use a T-20 Torx screwdriver to tighten the six captive screws in the sequence specified on the heatsink label. When using a torque wrench to tighten the screws, apply a torque of 1.58 N-m (14 lbf-in). HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 93: Installing The Systems Insight Display Power Module

    3. Power down the server (Power down the server). 4. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 5. Do one of the following: HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 94 9. Using a T-10 Torx screwdriver, secure the SID module to the chassis with the screws from the kit. 10. Connect the SID cables to the front power button/USB 3.2 Gen1 connector on the system board. HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 95: Installing The Serial Port

    4. Remove the access panel . 5. If installed, remove the secondary riser cage . 6. Remove the serial port blank. 7. Install the serial port. 8. Connect the cable to the system board. HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 96: Installing The Chassis Intrusion Detection Switch Option

    If there is an unplanned server power outage, the flash-backed write cache (FBWC) feature of HPE storage controllers requires a centralized backup power source to back up the write cache data in a flash device. This server supports the following power options—collectively HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 97: Minimum Firmware Versions

    If the system BIOS or controller firmware is older than the minimum recommended firmware versions, the capacitor pack will only support one device. The capacitor pack is fully charged after the system boots. Minimum firmware versions Minimum firmware versions HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 98 To enable SmartCache or CacheCade in a P-class type-p Smart Array controller, you must: Connect the controller backup power cable to the controller backup power connector on the system or riser board. Connect the energy pack cable to the energy pack connector on the system board. HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 99: Cabling Guidelines

    Note the port labels on the PCA components. Not all these components are used by all servers: System board ports Drive and power supply backplane ports Expansion board ports (controllers, retimers, adapters, expanders, risers, and similar boards) HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 100 Grip the body of the cable connector. Do not pull on the cable itself because this action can damage the internal wires of the cable or the pins on the port. If a cable does not disconnect easily, check for any release latch that must be pressed to disconnect the cable. HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 101: Cabling Diagrams

    Cable part number 2 SFF drive power cabling P54591-001 4 SFF drive power cabling P62878-001 8 SFF drive power cabling P57306-001 20 EDSFF drive power cabling P57315-001 8 SFF: SAS/SATA cabling to box 1 P57307-001 HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 102 P47751-001 Serial port cabling 873747-001 Optical drive cabling P57326-001 Slot 21 OCP NIC 3.0 x16 upgrade cabling P58174-001 Slot 22 OCP NIC 3.0 x16 upgrade cabling P58173-001 P58174-001 XGMI cabling P64556-001 Subtopics Subtopics HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 103: Drive Power Cabling

    Cable part number Cable color Cable color From From P54591-001 Blue 8 SFF Box 1 backplane 2 SFF Box 2 backplane Option kits: P55023-B21, P55025-B21 4 SFF drive power cable 4 SFF drive power cable HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 104 Cable color From From P57306-001 Orange Box 1 backplane Drive backplane / Graphics card power connector A (J5007) Option kits: P55020-B21, P55021-B21, P55022-B21 20 EDSFF drive power cable 20 EDSFF drive power cable HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 105 A (J5007) 2 SFF Drive controller cabling 2 SFF Drive controller cabling Cable part number Color Cable part number Color From From P57041-001 Orange Port 4 Port 1 Option kit: P56907-B21 HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 106 From P57311-001 Orange Box 2 Port 1A Option kits: P55023-B21, P55025-B21 4 SFF: NVMe drive direct attach cabling 4 SFF: NVMe drive direct attach cabling NVMe drive direct attach NVMe drive direct attach HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 107 Box 2 Port 7B 8 SFF: NVMe drive direct attach cabling 8 SFF: NVMe drive direct attach cabling 8 SFF NVMe drive direct attach (1 processor) 8 SFF NVMe drive direct attach (1 processor) HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 108 Port 7B P57309-001 Blue Port 3 Port 6A Port 4 Port 7A Option kits: P55021-B21, P55022-B21 EDSFF drive direct attach cabling EDSFF drive direct attach cabling EDSFF drive direct attach EDSFF drive direct attach HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 109 Green Backplane port 7 Port 3A Light blue Backplane port 8 Port 6A Violet Backplane port 9 Port 7A Purple Backplane port 10 Port 1A 8 SFF: SAS/SATA/NVMe cabling 8 SFF: SAS/SATA/NVMe cabling HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 110: Gpu Power Cabling

    From P57307-001 Orange Port 1 Port 9A Option kit: P55020-B21 Cable part number Color Cable part number Color From From P57079-001 Orange Port 3 Option kit: P56901-B21 GPU power cabling GPU power cabling HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 111 GPU power cabling Cable part number Color Cable part number Color From From To P57338-001 Orange GPU GPU power connector GPU for Smart Array cabling GPU for Smart Array cabling GPU+8EDSFF (x4) GPU+8EDSFF (x4) HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 112 Cable part number Color From From P57057-001 Red 8SFF BP, port 2 Riser, port 3 Blue 8SFF BP, port 2 Riser, port 3 GPU +4NVme (x4) - OCP GPU +4NVme (x4) - OCP HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 113 GPU+4NVMe (x2) - OCP GPU+4NVMe (x2) - OCP Cable part number Color Cable part number Color From From P57334-002 Red 8SFF U.3 OCP 1, port 2 Ear switch board cabling Ear switch board cabling HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 114 Ear switch board cabling Ear switch board Ear switch board Cable part number Cable color Cable part number Cable color From From P43727-001 Orange Ear switch Front USB Type-p storage controller cabling Type-p storage controller cabling HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 115 Cable part number Color Cable part number Color From From P57334-001 Orange Port 1 Port 2 Port 2 P57335-001 Yellow Port 3 Port 1 Port 4 Option kit: P56913-B21 Energy pack cabling Energy pack cabling HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 116 Energy pack extension cable P57884-B21 HPE NS204i Boot Device cabling HPE NS204i Boot Device cabling HPE NS204i Boot Device cabling on the secondary riser cage HPE NS204i Boot Device cabling on the secondary riser cage HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 117: System Insight Display Cabling

    System Insight Display cabling System Insight Display cabling Cable part number From Cable part number From P48971-001 SID connector System Insight Display Option kit: P56924-B21 Chassis intrusion switch cabling Chassis intrusion switch cabling HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 118: Serial Port Cabling

    P47751-001 Chassis intrusion detection switch Chassis intrusion detection switch connector Option kit: P48922-B21 Serial port cabling Serial port cabling Cable part number From Cable part number From 873747-001 Serial port Serial port connector HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 119: Optical Drive Cabling

    Optical drive Option kit: P56899-B21 OCP NIC 3.0 x16 upgrade cabling OCP NIC 3.0 x16 upgrade cabling OCP NIC 3.0 x16 upgrade cabling (1 processor) OCP NIC 3.0 x16 upgrade cabling (1 processor) HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 120 OCP NIC 3.0 x16 upgrade cabling (2 processors) Cable part number Color Cable part number Color From From P58174-001 Blue NVMe port 5B OCP Slot 22 port 1 P58174-001 Orange NVME port 4B OCP Slot 22 port 2 HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 121: Troubleshooting Resources

    Integrated Management Log Messages for HPE ProLiant Gen10, Gen10 Plus, and Gen11 servers and HPE Synergy provides IML messages and associated troubleshooting information to resolve critical and cautionary IML events. HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 122: System Battery Replacement

    Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 4. Disconnect all peripheral cables from the server. 5. Do one of the following: a. Extend the server from the rack . HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 123: Configuration Resources

    Products ordered from HPE Factory Express might have already been configured with some or all the configurations in this chapter. To determine if any additional setup is required, see your HPE Factory Express order. For the most recent changes, feature enhancements, and bug fixes, see the latest product release notes. HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 124: Updating Firmware Or System Rom

    Enable policy-based management of server or server group https://www.hpe.com/info/com-docs https://www.hpe.com/info/com-docs firmware for distributed server infrastructure Monitor server compliance with a configured firmware baseline Receive automatic iLO firmware updates Receive baseline update alerts Configuring the server Configuring the server HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 125 For servers running HPE OneView, do not use another tool, such as iLO, to delete or change certain settings. For more information about using HPE OneView and iLO to manage the same server, see the iLO user guide at https://www.hpe.com/support/ilo6 https://www.hpe.com/support/ilo6. Configuring storage controllers Configuring storage controllers HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 126: Configuring Security

    UEFI System Utilities User Guide for HPE ProLiant Gen11 Servers and HPE Synergy https://www.hpe.com/support/UEFIGen11-UG-en https://www.hpe.com/support/UEFIGen11-UG-en Configure the server to boot from a SAN HPE Boot from SAN Configuration Guide https://www.hpe.com/info/boot-from-san-config-guide https://www.hpe.com/info/boot-from-san-config-guide Configuring security Configuring security HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 127: Server Management

    Optimize software library for low latency and high bandwidth, both HPE Cray Programming Environment User Guide on-node and off-node, for point-to-point and collective https://www.hpe.com/info/cray-pe-user-guides https://www.hpe.com/info/cray-pe-user-guides communications. Specifications Specifications Subtopics Subtopics Environmental specifications Environmental specifications Server specifications Server specifications HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 128: Environmental Specifications

    EDSFF Specification Specification Value Value Height 4.29 cm (1.69 in) Depth 70.9 cm (27.91 in) Width 44.9 cm (17.67 in) Weight, EDSFF minimum 13.1kg (28.88 lb) Weight, EDSFF maximum 19 kg (41.87 lb) HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 129: Power Supply Specifications

    HPE 1800-2200 W Flex Slot Titanium Power Supply HPE 1800-2200 W Flex Slot Titanium Power Supply HPE 800W Flex Slot Platinum Hot-plug Low Halogen Power Supply HPE 800W Flex Slot Platinum Hot-plug Low Halogen Power Supply HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 130 1000 W at 100 VAC to 127 VAC 1000 W at 200 VAC to 240 VAC input Maximum peak power 1000 W at 100 VAC to 127 VAC 1000 W at 200 VAC to 240 VAC HPE ProLiant DL365 Gen11 Server User Guide...
  • Page 131 5989 at -72 VDC input Power supply output Power supply output — Rated steady-state power 1600 W at -40 VDC to -72 VDC Maximum peak power 1600 W at -40 VDC to -72 VDC HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 132: Safety, Warranty, And Regulatory Information

    REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: https://www.hpe.com/info/reach https://www.hpe.com/info/reach For Hewlett Packard Enterprise product environmental and safety information and compliance data, including RoHS and REACH, see: HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 133: Notices For Eurasian Economic Union

    The manufacturing date is defined by the serial number. If you need help identifying the manufacturing date, contact tre@hpe.com tre@hpe.com. Turkey RoHS material content declaration Turkey RoHS material content declaration Türkiye Cumhuriyeti: AEEE Yönetmeliğine Uygundur HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 134: Warranty Information

    Product white papers and analyst reports https://www.hpe.com/us/en/resource-library https://www.hpe.com/us/en/resource-library For additional websites, see Support and other resources. Product websites Product websites HPE ProLiant DL365 Gen11 Server user documents https://www.hpe.com/info/dl365gen11-docs https://www.hpe.com/info/dl365gen11-docs Support and other resources Support and other resources Subtopics Subtopics...

  • Page 135: Information To Collect

    To view and update your entitlements, and to link your contracts and warranties with your profile, go to the Hewlett Packard Enterprise Support Center More Information on Access to Support Materials page: https://www.hpe.com/support/AccessToSupportMaterials https://www.hpe.com/support/AccessToSupportMaterials HPE ProLiant DL365 Gen11 Server User Guide...

  • Page 136: Customer Self Repair

    Feedback button and icons (at the bottom of an opened document) on the Hewlett Packard Enterprise Support Center portal (https://www.hpe.com/support/hpesc https://www.hpe.com/support/hpesc) to send any errors, suggestions, or comments. This process captures all document information. HPE ProLiant DL365 Gen11 Server User Guide...

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