Page 1 User's Guide Product Features Scanner Basics Specifications and Placing of Originals Scanning Maintenance Solving Problems NPD7500-01 EN...
Page 2 Trademarks....... 9 (Epson Scan 2)......33...
Page 3 Wired LAN Setup:..... . 145 Scanning Using Epson Scan 2....111 Network Status.
Page 4 Checking Error Messages on the Control Panel. 166 Character is not Recognized Correctly..194 A Message Prompting You to Perform Binding Margins of a Booklet are Distorted Cleaning (Regular Cleaning) is Displayed..167 or Blurred.
Page 5 Occur....... 223 Contacting Epson Support....271 Using Web Config to Control the Scanner's Before Contacting Epson.
Page 6 About This Manual Introduction to the Manuals......... . . 7 Marks and Symbols.
Page 7 About This Manual > Descriptions Used in this Manual Introduction to the Manuals The latest versions of the following manuals are available from the Epson support website. To view user manuals, visit the following website and search for your model: https://epson.com/support (U.S.) https://epson.ca/support...
Page 8 Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
Page 9 About This Manual > Trademarks The contents of this manual and the specifications of this product are subject to change without notice. Trademarks O Microsoft, Windows, Windows Server, Microsoft Edge, and SharePoint are trademarks of the Microsoft group of companies. O Apple, Mac, macOS, OS X, Bonjour, Safari, App Store, and AirPrint are trademarks of Apple Inc., registered in the U.S.
Page 10 Important Instructions Safety Instructions..........11 Restrictions on Copying.
Page 11 O Some of the symbols used on your product are to ensure safety and proper use of the product. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols O Place the product on a flat, stable surface that extends beyond the base of the product in all directions. If you place the product by the wall, leave more than 10 cm (3.94 in.) between the back of the product and the wall.
Page 12 O If the LCD screen is damaged, contact your dealer. In the U.S., Canada, and Latin America, contact Epson Support. If the liquid crystal solution gets on your hands, wash them thoroughly with soap and water. If the liquid crystal solution gets into your eyes, flush them immediately with water.
Page 13 Important Instructions > > … Notes on the Administrator Password Operations that Require the Administrator P O Press the touchscreen gently with your finger. O Do not use a pointy or sharp object, such as a pen or your fingernail, to operate the LCD screen. O Condensation inside the touchscreen due to abrupt changes in temperature or humidity may cause performance to deteriorate.
Page 14 You can reset the administrator password to the initial setting from the product's control panel or in Web Config. If you have forgotten the password and cannot reset it to the default settings, the product needs to be repaired. Contact your local dealer. In the U.S., Canada, and Latin America, contact Epson Support. Note:...
Page 15 Product Features Auto Cropping for Multiple Originals........16 Capable of Scanning Various Types of Originals.
Page 16 Product Features > Capable of Scanning Various Types of Originals Auto Cropping for Multiple Originals When scanning from the scanner glass, you can scan multiple originals at once without having to scan them one by one. They are automatically cropped into separate images and saved. This feature supports not only standard-sized originals but also irregularly shaped items such as receipts, invoices, and photos of various sizes.
Page 17 Product Features > Sending Scanned Images Simply by Operating the Touch Screen (Scan to Features) Related Information “Specifications and Placing of Originals” on page 39 & “Using the ADF and Scanner Glass Together in a Single Scan” on page 62 &...
Page 18 If you want to send images directly from the scanner to a Scan to Cloud Feature cloud service Using Epson's cloud service, Epson Connect, you can send scanned images to an email address and another company's cloud service. You can send images to cloud services such as Evernote, Google Drive, and Dropbox, as well as to an email address.
Page 19 Product Features > Notification of Dirt on the ADF Paper Protection to Reduce Damage to the Originals This scanner comes with a paper protection feature. If the sensor detects an error, such as when scanning a document in the ADF that has been stapled, it will stop scanning to prevent damage to the document that could be caused by a paper jam.
Page 20 Product Features > Notification of Dirt on the ADF “Cleaning the ADF” on page 154 &...
Page 21 Scanner Basics Part Names and Functions..........22 Inserting and Removing a USB Drive.
Page 22 Scanner Basics > Part Names and Functions Part Names and Functions Note: The label is attached to the top or side of the product. Under special conditions permitted by regulations, the label is attached to the bottom of the product or under the cover. Front Edge guides Use guides to support the original in the input tray to facilitate...
Page 23 Scanner Basics > Part Names and Functions Document cover Blocks external light while scanning. Scanner glass Place originals that you cannot feed using the ADF. Side / Rear AC inlet Connect the power cord. LAN port Connect a LAN cable. USB port Connect a USB cable.
Page 24 Scanner Basics > > Inserting and Removing a USB Drive Removing a USB Drive Inserting and Removing a USB Drive Inserting a USB Drive Insert a USB drive into the external interface USB port. Related Information “Scan to USB Drive Feature Work Flow” on page 89 &...
Page 25 Scanner Basics > > Control Panel Guide to the LCD Screen O When broken or repaired O When damaged by natural disaster Control Panel Buttons and Lights Power button/ light Turns the scanner on or off. Do not turn off the scanner while the light is flashing because the scanner is operating or processing a data.
Page 26 Scanner Basics > > Control Panel Guide to the LCD Screen Displays each menu. Displays a list of your presets. You can load your presets and register new presets. Switch screens. Switch tabs. Displays the list of setting items. Select an item to change the settings. Grayed out items are not available.
Page 27 Scanner Basics > > Control Panel Guide to the LCD Screen Displays the network connection status. Select the icon to check and change the current settings. This is the shortcut for the following menu. Settings > Network Settings > Wi-Fi Setup The scanner is not connected to a wired (Ethernet) network or unset it.
Page 28 Scanner Basics > > Control Panel Guide to the LCD Screen Slide Hold and move the items around. Entering Characters You can enter characters and symbols by using on-screen keyboard when you register a contact, make network settings, and so on. Note: Available icons vary depending on the setting item.
Page 29 Scanner Basics > > Control Panel Registering Presets Viewing Animations The control panel screen allows you to view animations of how to perform operations such as placing originals and performing maintenance. O Press the button on the control panel: Help screen is displayed. Select How To, and then select the items that you want to view.
Page 30 Scanner Basics > > Control Panel Registering Presets 1. Select Presets on the home screen on the control panel. 2. Select 3. Select the menu you want to use to register a preset. 4. Set each item, and then select Note: When you select Scan to Computer, select the computer on which Document Capture Pro is installed, and then select a registered job.
Page 31 Scanner Basics > > Control Panel Registering Presets 5. Register a preset. O Name: Set the name. O Set Icon: Set the image and color of the icon to display. O Quick Send Setting: Immediately starts scanning without confirmation when a preset is selected. O Contents: Check scan settings.
Page 32 You can reset the administrator password to the initial setting from the product's control panel or in Web Config. If you have forgotten the password and cannot reset it to the default settings, the product needs to be repaired. Contact your local dealer. In the U.S., Canada, and Latin America, contact Epson Support.
Page 33 Application for Controlling the Scanner (Epson Scan 2) Epson Scan 2 is a scanner driver that allows you to control the scanner. You can adjust the size, resolution, brightness, contrast, and quality of the scanned image. You can also start this application from a TWAIN- compliant scanning application.
Page 34 Enter the application name in the search charm, and then select the displayed icon. O Windows 7/Windows Server 2008 R2/Windows Server 2008 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2. Starting on Mac OS Select Go >...
Page 35 Scanner Basics > > Information on Applications Application for Configuring Scanner Operations (Web Config) Application for Configuring Scanner Operations (Web Config) Web Config is an application that runs in web browsers, such as Microsoft Edge and Safari, on a computer or a smart device.
Page 36 Scanner Basics > > Information on Applications Application for Configuring Scanner Operations (Web Config) Example: For Microsoft Edge Note: O If a warning screen is not displayed, go to the next step. O For IPv6 addresses, use the following format. Format: http://[scanner’s IP address]/ Example: http://[2001:db8::1000:1]/ 3.
Page 37 Click the start button, and select All Programs or Programs > EpsonNet > EpsonNet Config SE > EpsonNet Config. Starting on Mac OS Go > Applications > Epson Software > EpsonNet > EpsonNet Config SE > EpsonNet Config. Software for Managing Devices on the Network (Epson Device Admin) Epson Device Admin is a multifunctional application software that manages the device on the network.
Page 38 Scanner Basics > > Option Items and Consumables Information Cleaning Kit Codes Option Items and Consumables Information Cleaning Kit Codes Use this when cleaning inside the ADF. This kit is composed of cleaning liquid and a cleaning cloth. Part name Codes Cleaning Kit B12B819291...
Page 39 Specifications and Placing of Originals Placing Originals into the ADF........40 Placing Originals on the Scanner Glass.
Page 40 Specifications and Placing of Originals > > … Placing Originals into the ADF Types of Originals that Requ Placing Originals into the ADF General Specifications for Originals being Scanned (ADF) O Plain paper O Fine paper O Recycled paper O Thermal paper The loadable size varies depending on the type of the originals, the scanning resolution, and the scanning method.
Page 41 Specifications and Placing of Originals > > … Placing Originals into the ADF Types of Originals that Must O Original with labels or stickers O Carbon-less papers O Curled originals O Coated paper Important: Carbon-less paper contains chemical substances that may damage the rollers inside the scanner. If you scan carbon-less paper, clean the ADF regularly.
Page 42 Specifications and Placing of Originals (ADF) If the original is not placed correctly, it cannot be detected. Note: You cannot scan long paper using the Epson Smart Panel. Standard Size Originals Specifications of Standard Size Originals These are the specifications for standard size originals that you can scan using the ADF.
Page 43 Specifications and Placing of Originals > > … Placing Originals into the ADF Specifications and Placing o Placing Standard Size Originals Note: Check the following before scanning. O Make sure there are no originals on the scanner glass. O Make sure there is no dust or dirt in the areas indicated in the following illustration. 1.
Page 44 Specifications and Placing of Originals > > … Placing Originals into the ADF Specifications and Placing o 2. Fan the originals. Hold both ends of the originals and fan them a few times, and then tap the top edges of the paper on a flat surface to align the sheets.
Page 45 Specifications and Placing of Originals > > … Placing Originals into the ADF Specifications and Placing o 4. Adjust the edge guides to fit the original without any gap. Otherwise, the originals may be fed skewed. Note: When scanning small originals or scanning with the stopper raised, lift the input tray to remove the scanned originals. Long Paper Specifications of Long Paper This section provides the specifications for long paper that you can load into the ADF.
Page 46 O Cloud O USB Drive Scanning from the scanner's control 100 dpi Long paper is not supported panel using the WSD feature 300 dpi Scan with Epson Smart Panel 200 dpi Long paper is not supported 300 dpi 600 dpi...
Page 47 Specifications and Placing of Originals > > … Placing Originals into the ADF Specifications and Placing o Placing Long Paper Note: Check the following before scanning. O Make sure there are no originals on the scanner glass. O Make sure there is no dust or dirt in the areas indicated in the following illustration. 1.
Page 48 Specifications and Placing of Originals > > … Placing Originals into the ADF Specifications and Placing o 2. Load the original into the input tray straight, facing up and with the top edge facing into the ADF. Slide the original into the ADF until it meets resistance. 3.
Page 49 Document Size to Auto Detect (Long Paper). O When using Document Capture Pro/Document Capture: Press the Detailed Settings button on the scan settings screen to open the Epson Scan 2 screen. In Main Settings, set Document Size to Auto Detect (Long Paper) or Customize.
Page 50 Specifications and Placing of Originals > > … Placing Originals into the ADF Specifications and Placing o Important: O When placing and scanning originals that are a mixture of different sizes, originals may be fed askew because not all of the originals are supported by the edge guides. O Originals may be jammed or fed askew if you set different types or very different sizes of originals, such as in the following cases.
Page 51 Specifications and Placing of Originals > > … Placing Originals into the ADF Specifications and Placing o 2. Load the originals with the side to be scanned facing up at the center of the input tray in descending order of paper size with the widest at the back and the narrowest at the front.
Page 52 O When using Document Capture Pro/Document Capture: Set Document Size to Auto Detect on the Scan Settings screen. O When using Epson Scan 2: In Main Settings, set Document Size to Auto Detect. O When using Computer on the scanner's control panel: When editing jobs in Document Capture Pro/Document Capture, set Document Size to Auto Detect on the Scan Settings screen.
Page 53 O When there are originals in both the ADF and on the scanner glass, scanning from the ADF takes priority. This applies when Document Source is set to Auto Detect if you are using Document Capture Pro/Document Capture or Epson Scan 2.
Page 54 Specifications and Placing of Originals > > Placing Originals on the Scanner Glass Placing an Original Placing an Original 1. Open the document cover. 2. Place the original face-down and align it with the corner. Note: O The maximum size of the original you can scan is 215.9×297.1 mm (8.5×11.7 in.). O There are areas at the top, bottom, left, and right edges of the scanner glass that cannot be scanned.
Page 55 Specifications and Placing of Originals > > Placing Originals on the Scanner Glass Placing Thick Originals 3. Close the document cover gently so that your original does not move. Placing Thick Originals The scanner glass can accommodate originals up to 30 mm (1.18 in.) thick. Note: When scanning thick originals such as books, make sure that exterior light, such as from lamps or other sources, does not shine directly onto the scanner glass.
Page 56 Specifications and Placing of Originals > > Placing Originals on the Scanner Glass Placing Thick Originals 2. Place the original face down in the center of the scanner glass. Note: O The maximum size of the original you can scan is 215.9×297.1 mm (8.5×11.7 in.). O There are areas at the top, bottom, left, and right edges of the scanner glass that cannot be scanned.
Page 57 This feature is available in the following cases (when scanning while connected to a computer). O When scanning using Document Capture Pro (Windows) / Document Capture (Mac OS X) or Epson Scan 2 on your computer...
Page 58 Specifications and Placing of Originals > > … Placing Originals on the Scanner Glass Placing Multiple Ori 2. Place each original face down on the scanner glass. Place the originals so that they meet the following requirements. O Keep each original away from the edges of the scanner glass by the following distances: O Top: 6 mm (0.24 in.) O Left: 6 mm (0.24 in.) O Right: 12 mm (0.47 in.)
Page 59 Placing Originals on the Scanner Glass Placing an ID Card O When using Epson Scan 2: In Main Settings, set Document Size to Auto Detect. When previewing, the entire scannable area is displayed. We recommend scanning with Add or edit pages after scanning selected and checking the scanned image on the editing screen before saving.
Page 60 Specifications and Placing of Originals > > Placing Originals on the Scanner Glass Placing an ID Card 2. Scan the front side. Place the original face-down at least 6 mm (0.24 in.) away from the corner. 3. Close the document cover gently so that your original does not move.
Page 61 Specifications and Placing of Originals > > Placing Originals on the Scanner Glass Placing an ID Card 4. Tap to start scanning. 5. After scanning the front side, open the document cover.
Page 62 Specifications and Placing of Originals > Using the ADF and Scanner Glass Together in a Single Scan 6. Scan the back side. Place the original face-down at least 6 mm (0.24 in.) away from the corner. 7. Close the document cover gently so that your original does not move. 8.
Page 63 Specifications and Placing of Originals > Using the ADF and Scanner Glass Together in a Single Scan When Using Epson Scan 2 Select Auto Detect from Document Source, and then select Add or edit pages after scanning before starting the scan.
Page 64 Specifications and Placing of Originals > Using the ADF and Scanner Glass Together in a Single Scan When Using Document Capture Pro When scanning is complete and the Edit Scanned Results screen is displayed, place the next original and then click the +Add button.
Page 65 O When using the Scan to Computer feature, see "When Using Document Capture Pro" to make the job settings. O When there are originals in both the ADF and on the scanner glass, scanning from the ADF takes priority. When Using Epson Smart Panel In Scan Settings, set Document Source to Auto Detect, and then scan.
Page 66 Scanning Scanning Using the Control Panel........67 Scanning Using the Registered Contents in Presets.
Page 67 O Connect the scanner to the computer (This is unnecessary if you installed the software connected during setup) Visit the following website and search for your model to access the installer. https://epson.com/support (U.S.) https://epson.ca/support (Canada) https://latin.epson.com/support (Latin America) https://epson.sn...
Page 68 Windows: Access the latest Document Capture Pro manual from the following URL. https://support.epson.net/dcp/ Mac OS: “Creating and Registering a Job (Mac OS)” on page 117 “Assigning a Job to the Control Panel (Mac OS)” on page 118 3.
Page 69 Connect the scanner to the network using the installer. computer (This is unnecessary if you connected Visit the following website and search for your model to to the network during setup) access the installer. https://epson.com/support (U.S.) https://epson.ca/support (Canada) https://latin.epson.com/support (Latin America) https://epson.sn...
Page 70 Scanning > > Scanning Using the Control Panel Save to Network Folder Saving to a Network Folder Save the scanned image to a specified folder on a network. You need to make settings in advance. See the following link for details on the work flow for making settings. “Scan to Network Folder/FTP Feature Work Flow”...
Page 71 If you want to save scanned images to SharePoint Online, install the SharePoint Online Connector in Document Capture Pro. See the Document Capture Pro manual for details. https://support.epson.net/dcp/ User Name: Enter the login user name for the computer on which the destination folder was created.
Page 72 Scanning > > Scanning Using the Control Panel Save to Network Folder Scan Menu Options for Scanning to a Folder Note: The items may not be available depending on other settings you made. Image Type: Select the color of the output image. When you select the following, the scanner detects the color of the originals automatically and saves the images using the detected colors.
Page 73 Scanning > > Scanning Using the Control Panel Save to Network Folder Original Size: Select the size of the original you placed. Note: You can set a custom original size in User Defined. The size of the original that you can define varies depending on the document source used to place the original.
Page 74 Scanning > > Scanning Using the Control Panel Save to Network Folder Note: When you select this feature, it may also remove small dots as well as the black dots in the background. Rotation: Rotate the scanned image clockwise. Select the rotation angle depending on the original you want to scan.
Page 75 Simply by operating the scanner's touch panel, you can send scanned images as email attachments without using a computer. You can use either of the following methods. Method Send easily using Epson's service Send by setting up an email server What do you want to...
Page 76 (optional). Epson Connect is a service that allows you to use the Internet to connect to your scanners. By simply registering the scanner and user information, you can send scanned data to a specified email address or a third-party cloud service. Epson Connect services are subject to change without notice.
Page 77 Connect the scanner to the network using the installer. computer (This is unnecessary if you connected Visit the following website and search for your model to to the network during setup) access the installer. https://epson.com/support (U.S.) https://epson.ca/support (Canada) https://latin.epson.com/support (Latin America) https://epson.sn...
Page 78 Scanning > > Scanning Using the Control Panel Send by Email Note: Before scanning, make sure the scanner’s Date/Time and Time Difference settings are correct. If you need to make changes, select Settings > Basic Settings > Date/Time Settings on the control panel. 1.
Page 79 Scanning > > Scanning Using the Control Panel Send by Email 4. Select Scan Settings, check settings such as the save format, and then change them if necessary. “Scan Menu Options for Scanning to an Email” on page 79 5. Select , check the Scanner Settings, and then change them if necessary.
Page 80 Scanning > > Scanning Using the Control Panel Send by Email File Format: Select the format in which to save the scanned image. When you want to save as PDF, PDF/A, or TIFF, select whether to save all originals as one file (multi-page) or save each original separately (single page).
Page 81 Scanning > > Scanning Using the Control Panel Send by Email O Document Direction: Select the orientation of the original. O Crop Margins for Size "Auto": Adjust the cropping area when selecting Auto Detect. Document Direction: Select the orientation of the original. Note: The Document Direction setting is synced with the Scanning Side and Original Size settings.
Page 82 Scanning > > Scanning Using the Control Panel Send by Email Skip Blank Pages: Select to skip any blank pages in the originals when scanning from the ADF. If the result is not what you expected, adjust detection level. Note: Some pages may be incorrectly skipped as blank pages.
Page 83 Send to the Cloud Scan to Cloud Feature Work Flow Use Epson's cloud service, Epson Connect to send scanned images to registered destinations. O You can easily send scanned images by email by registering an email address as the destination.
Page 84 Send to the Cloud Necessary Operations Operation Explanation Location 2. Register the product with Epson Scanner’s control Register your product with Epson Connect and enable the Connect panel and service. computer On the scanner's control panel, select Settings > Web (Epson Connect Service Settings >...
Page 85 Scanning > > Scanning Using the Control Panel Send to the Cloud 2. Select Cloud on the home screen on the control panel. 3. Select on the top of the screen, and then select a destination. 4. Set items on Scan tab, such as the save format. “Cloud Storage Scan Setting Items”...
Page 86 Scanning > > Scanning Using the Control Panel Send to the Cloud When you select the following, the scanner detects the color of the originals automatically and saves the images using the detected colors. O Color/Grayscale: Converts the scanned image into 24-bit color or 8-bit gray. The available image types may vary depending on the File Format you selected.
Page 87 Scanning > > Scanning Using the Control Panel Send to the Cloud Note: You can set a custom original size in User Defined. The size of the original that you can define varies depending on the document source used to place the original.
Page 88 Scanning > > Scanning Using the Control Panel Send to the Cloud Rotation: Rotate the scanned image clockwise. Select the rotation angle depending on the original you want to scan. Density: Select the contrast of the scanned image. Remove Background: Remove the background color of the originals from the scanned image.
Page 89 Scanning > > Scanning Using the Control Panel Save to USB Drive Note: The scanned image is automatically cropped with a margin of approximately 3 mm (0.12 in.). Follow the steps below to scan the front and back sides in order. “Placing an ID Card”...
Page 90 Scanning > > Scanning Using the Control Panel Save to USB Drive 4. Set items on Scan tab, such as the save format. “Setting Items for Scanning to a USB Drive” on page 90 5. Select the Advanced Settings tab, check the settings, and then change them if necessary. “Advanced Menu Options for Scanning to a USB Drive”...
Page 91 Scanning > > Scanning Using the Control Panel Save to USB Drive O Color/Grayscale/B&W Converts the scanned image into 24-bit color, 8-bit gray, or monochrome (black and white binary). When this is selected, set the sensitivity to determine whether the original is grayscale or monochrome when scanning a non-color original.
Page 92 Scanning > > Scanning Using the Control Panel Save to USB Drive Note: You can set a custom original size in User Defined. The size of the original that you can define varies depending on the document source used to place the original.
Page 93 Scanning > > Scanning Using the Control Panel Save to USB Drive Rotation: Rotate the scanned image clockwise. Select the rotation angle depending on the original you want to scan. Density: Select the contrast of the scanned image. Remove Background: Remove the background color of the originals from the scanned image.
Page 94 Connect the scanner to the network using the installer. computer to the network computer Visit the following website and search for your model to (This is unnecessary if you connected access the installer. to the network during setup) https://epson.com/support (U.S.) https://epson.ca/support (Canada) https://latin.epson.com/support (Latin America) https://epson.sn >...
Page 95 Scanning > > Scanning Using the Control Panel Use WSD Functions Necessary Operations Operation Explanation Location 2. Scan from the control panel Scanner’s control Perform scanning from the control panel. panel “Scanning Using WSD” on page 95 Note: If the destination computer is not displayed, follow the steps below to add a WSD scanning device.
Page 96 Scanning > > Scanning Using the Control Panel Combination of Features and Settings 5. Follow the on-screen instructions when the WSD Scan Device screen is displayed on your computer. Combination of Features and Settings Combinations for Available File Format and Image Type You can select the following image types according to the feature being used and the File Format in which they will be saved.
Page 97 Scanning > > Scanning Using the Control Panel Combination of Features and Settings File Format Image Type JPEG PDF (Single Page) TIFF (Single Page) TIFF (Multi Page) PDF (Multi Page) Color/Black & White ✓ ✓ Color/Grayscale Scan to Email Feature ✓...
Page 98 Scanning > > Scanning from a Computer Scanning Using Document Capture Pro (Windows) Available Resolutions Depending on the feature being used, the following resolutions are available. The Scan to Computer feature depends on the Document Capture Pro settings. ✓ : Can be selected. - : Cannot be selected. Available Resolutions Features 200 dpi...
Page 99 Note: O For detailed information on how to use Document Capture Pro, refer to the following URL: https://support.epson.net/dcp/ O Document Capture Pro does not support Windows Server. What is a Job Scan? By registering a series of frequently used operations as a job, you can execute these operations by simply selecting the job.
Page 100 Scanning > > Scanning from a Computer Scanning Using Document Capture Pro (Windows) 1. Select the scanner you want to use from the Document Capture Pro top screen. When you start the software it automatically connects to the last scanner you used. Note: If this computer is not displayed on the scanner's control panel or takes a long time to appear, press the (Display on...
Page 101 Scanning > > Scanning from a Computer Scanning Using Document Capture Pro (Windows) 3. If you execute a job that contains the following elements in the File Name Settings, Separation Settings, or User-defined Index from Save Settings, and the elements are detected in the scanned page, the detection area is displayed on the image as a marquee.
Page 102 Scanning > > Scanning from a Computer Scanning Using Document Capture Pro (Windows) O Index data 5. Click Complete to finish performing the Job Scan. What is a Simple Scan? You can scan documents without creating a job. Check the results after scanning, and then save or set the destination.
Page 103 2. Click the Simple Scan tab, select Document Size, and then click the SCANdouble-sided or SCANsingle- sided icon. Note: Click Scan Settings to set the resolution. You can make more detailed settings from Epson Scan 2. The image being scanned is displayed.
Page 104 Scanning > > Scanning from a Computer Scanning Using Document Capture Pro (Windows) 3. Check the scan results on the Edit Scanned Results screen, make edits as necessary, and then click Next. 4. Select the destination for the scanned data on the Select Destination screen.
Page 105 Scanning > > Scanning from a Computer Scanning Using Document Capture (Mac OS) 5. Set the file you want to save and the save format on the Destination Settings screen. You can also make more detailed settings according to the destination. Displayed items depend on the destination.
Page 106 Scanning from a Computer Scanning Using Document Capture (Mac OS) 1. Start Document Capture. Select Finder > Go > Applications > Epson Software > Document Capture. Note: You may need to select the scanner you want to use from the scanners list.
Page 107 Scanning > > Scanning from a Computer Scanning Using Document Capture (Mac OS) 3. Click the + icon. The job setting screen is displayed. 4. Set the Job Name.
Page 108 Scanning > > Scanning from a Computer Scanning Using Document Capture (Mac OS) 5. Make scanning settings on the Scan tab. O Source: Select the source where the original is placed. Select double-sided to scan both sides of the originals. O Document Size: Select the size of the original you placed.
Page 109 Scanning > > Scanning from a Computer Scanning Using Document Capture (Mac OS) 6. Click Output, and then make the output settings. O Save in: Select the save folder for the scanned image. O Example of File Name: Display an example of the file name for the current settings. O Prefix Character: Set a prefix for the file name.
Page 110 Scanning > > Scanning from a Computer Scanning Using Document Capture (Mac OS) 7. Click Destination, and then select the Destination. Destination setting items are displayed according to the destination you selected. Make detailed settings as necessary. Click the ? (Help) icon for details on each item. Note: O If you want to upload to a cloud service, you need to set up your account with the cloud service in advance.
Page 111 Enter the application name in the search charm, and then select the displayed icon. O Windows 7/Windows Server 2008 R2/Windows Server 2008 Click the start button, and select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2. O Mac OS...
Page 112 > > Scanning from a Computer Scanning Using Epson Scan 2 3. Make the following settings on the Main Settings tab. O Document Source: Select the source where the original is placed. When Auto Detect is selected and there are originals in both the ADF and on the scanner glass, scanning from the ADF takes priority.
Page 113 > > Scanning from a Computer Scanning Using Epson Scan 2 Note: On the Main Settings tab, you can also make the following settings. O Stitch Images: Select to stitch the images on the front and back when scanning both sides of the original.
Page 114 Registering User-defined Sizes in Epson Scan 2 In Epson Scan 2, you can register user-defined sizes for the originals you want to scan. When you are using Document Capture Pro, you can open the window by pressing the Detailed Settings button...
Page 115 Scanning from a Computer Scanning Using Epson Scan 2 1. In Epson Scan 2, select the Main Settings, and then select Document Size > Customize. 2. Click the + button on the Document Size screen. 3. Enter a name to save the user-defined size.
Page 116 Software Image Quality Adjustment Features The Epson Scan 2 (scanner driver) feature allows you to adjust the image quality when scanning. When you are using Document Capture Pro, you can open the Epson Scan 2 window by clicking the Detailed Settings button on the scan settings screen.
Page 117 Creating a Job and Assigning a Job to the Control Panel (Windows) See the Document Capture Pro manual for details. Access the URL below to view the latest manual. https://support.epson.net/dcp/ Note: There is a preset job that saves scanned images as PDFs.
Page 118 6. Click OK to return to the main window. Scanning from a Smart Device Scanning Using Epson Smart Panel To scan from your smart device, search for and install Epson Smart Panel from App Store or Google Play. Note: Connect the scanner to the smart device before scanning.
Page 119 Scanning > > Scanning from a Smart Device Scanning Using Mopria Scan Scanning Using Mopria Scan Mopria Scan enables instant network scanning from Android smart phones or tablets. 1. Install Mopria Scan from Google Play. 2. Place the originals. 3. Set up your scanner for network scanning. See the link below. “Connecting the Scanner to the Network”...
Page 120 Required Settings for Scanning Connecting the Scanner to the Network....... . . 121 Making Wi-Fi Settings from the Control Panel.
Page 121 Connecting the Scanner to the Network If the scanner is not connected to the network, use the installer to connect the scanner to the network. Visit the following website and search for your model to access the installer. https://epson.com/support (U.S.) https://epson.ca/support (Canada) https://latin.epson.com/support...
Page 122 Required Settings for Scanning > Creating a Network Folder “Scan to Computer Feature Work Flow” on page 67 “Scan to USB Drive Feature Work Flow” on page 89 “Scan to Cloud Feature Work Flow” on page 83 “Scan to Email Feature Work Flow” on page 76 “Scan to Network Folder/FTP Feature Work Flow”...
Page 123 Required Settings for Scanning > Creating a Network Folder Example: EPSPUB313 Important: If the device name contains double-byte characters, use a computer that does not use double-byte characters or rename the device. If you need to change the device name, make sure you check with your computer administrator in advance as it may affect computer management and access to resources.
Page 124 Required Settings for Scanning > Creating a Network Folder 5. On the Control Panel, click Network and Internet > Network and Sharing Center > Change advanced sharing settings. The network profile is displayed. 6. Make sure that Turn on file and printer sharing is selected under File and Printer Sharing for the network profile (current profile).
Page 125 Required Settings for Scanning > Creating a Network Folder 9. Click Advanced Sharing on the Sharing tab.
Page 126 Required Settings for Scanning > Creating a Network Folder 10. Select Share this folder, and then click Permissions. 11. Select Everyone in Group or user names, select Allow from Change, and then click OK.
Page 127 Required Settings for Scanning > Creating a Network Folder 12. Click OK to close the screen and return to the Properties window. Note: You can check which groups or users have access to the network folder on the Security tab > Group or user names. Example: When the user logged on to the computer as well as Administrators can access the network folder 13.
Page 128 When you are using an Internet based email server, check the setting information from the provider or website. Note: You can send scanned images by email through Epson's cloud service, Epson Connect, without having to setup an email server. For more details, see the Scan to Cloud feature.
Page 129 Required Settings for Scanning > Registering an Email Server How to Register Access Web Config, select the Network tab > Email Server > Basic. “How to Run Web Config in a Web Browser” on page 35 You can also make settings on the scanner's control panel. Select Settings > Network Settings > Advanced > Email Server >...
Page 130 Required Settings for Scanning > > Registering an Email Server Checking an Email Server Connection Checking an Email Server Connection 1. Select the connection test menu. O When setting up from Web Config: Select the Network tab > Email Server > Connection Test > Start. O When setting from the control panel: Select Settings >...
Page 131 Required Settings for Scanning > Registering Destinations to Contacts Message Cause POP3 server authentication error. This message appears when POP3 server authentication failed. Check the followings. - Authentication Method - Authenticated Account - Authenticated Password Unsupported communication method. This message appears when you try to communicate with unsupported protocols. Check the followings.
Page 132 Registering a Destination to Con Function Comparison by Registration Tool There are three functions available for configuring the scanner's Contacts: Web Config, Epson Device Admin, and the control panel. The differences between three tools are listed in the table below.
Page 133 Required Settings for Scanning > > … Registering Destinations to Contacts Registering a Destination to Con Item Settings and Explanation Email Address Enter the destination email addresses. Use half-width characters A-Z a-z 0-9 ! # $ % & ' * + - . /= ? ^ _ { | } ~ @, and enter between 1 and 255 characters.
Page 134 Required Settings for Scanning > > … Registering Destinations to Contacts Registering a Destination to Con Item Settings and Explanation Save to Enter the path to the destination network folder within 1 to 253 characters in Unicode (UTF-16). The "\\" at the start of the path has already been entered. Note: Open the properties for the network folder and enter the network path as it appears on the Sharing tab.
Page 135 Required Settings for Scanning > > … Registering Destinations to Contacts Registering a Destination to Con Item Settings and Explanation Number (Registry Number) Sets the number of the destination to be registered in your contacts. Name Enter the name to be displayed in Contacts within 30 characters in Unicode (UTF-16).
Page 136 If you want to save scanned images to SharePoint Online, install the SharePoint Online Connector in Document Capture Pro. See the Document Capture Pro manual for details. https://support.epson.net/dcp/ Click the link below for more details on using the "Scan to Network Folder/FTP" feature.
Page 137 Contacts data may be lost due to a scanner malfunction. We recommend that you make a backup of the data whenever you update the data. Epson shall not be responsible for the loss or damage of any data, for backing up or recovering data and/or settings, even during the warranty period.
Page 138 2. Select the backup file you created in File, enter the password, and then click Next. 3. Select Contacts, and then click Next. Using Epson Device Admin to Export or Import Your Contacts Exporting Contacts from Epson Device Admin Save the contacts information to the file.
Page 139 9. Click OK. Check that the file is saved to the specified place. Importing Contacts from Epson Device Admin Import the contacts information from the file. You can import files saved in SYLK format, csv format, or the backed-up binary file that includes the security items.
Page 140 Required Settings for Scanning > Registering User-defined Sizes in Web Config Open your contacts from Web Config or the scanner's control panel, and then check that the contacts have been updated. Setting Up AirPrint Access Web Config, select the Network tab, then select AirPrint Setup. Items Explanation Bonjour Service Name...
Page 141 Menu Options for Settings Start-up Screen........... 142 Basic Settings.
Page 142 USB port are disconnected. This feature may not be available depending on your region. See the following website for the specified period of time. https://www.epson.eu/energy-consumption Note: You can also set from Web Config. Select Device Management - Power Saving > Power Off Timer.
Page 143 Menu Options for Settings > Scanner Settings Date/Time Settings O Date/Time: Enter the current date and time. O Daylight Saving Time: Select the summer time setting that applies to your area. O Time Difference: Enter the time difference between your local time and UTC (Coordinated Universal Time).
Page 144 Menu Options for Settings > Network Settings Important: O This feature does not prevent all originals from being damaged. O Paper feed errors may not be detected depending on the condition of the originals being fed. Note: This feature may not work correctly depending on the original, the paper feeding conditions, and the level set. O If false positives occur frequently, try lowering the level.
Page 145 Menu Options for Settings > Network Settings O Push Button Setup (WPS) O Others O PIN Code Setup (WPS) O Wi-Fi Auto Connect O Disable Wi-Fi You may be able to resolve network problems by disabling the Wi-Fi settings or making the Wi-Fi settings again.
Page 146 Web Service Settings Epson Connect Services: Displays whether the scanner is registered and connected to Epson Connect. You can register to the service by selecting Register and follow the instructions. When you have registered, you can change the following settings.
Page 147 Verifies the scanner’s program when starting up. When this feature is turned on, the scanner may take some time to start up. Customer Research Select Approve to provide product usage information such as the number of scans to Seiko Epson Corporation. WSD Settings Enable or disable the WSD (Web Service for Devices) feature.
Page 148 Menu Options for Settings > Regular Cleaning Alert Settings Total Number of Scans (Scanner Glass) Displays the total number of scans performed using the scanner glass. Total Number of Scans (ADF) Displays the total number of scans performed using the ADF. Number of 1-Sided Scans (ADF) Displays the total number of single-sided scans performed using the ADF.
Page 149 Useful Features Setting the Glass Surface Stain Detection Feature......150 Setting the Document Protection Feature....... . 151...
Page 150 Enter the application name in the search charm, and then select the displayed icon. O Windows 7/Windows Server 2008 R2/Windows Server 2008 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility.
Page 151 Enter the application name in the search charm, and then select the displayed icon. O Windows 7/Windows Server 2008 R2/Windows Server 2008 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility.
Page 152 Useful Features > Setting the Document Protection Feature You can also turn off this feature. Note: O This feature may not work correctly depending on the original, the paper feeding conditions, and the level set. O If false positives occur frequently, try lowering the level. O If the original is an irregular shape or is scanned at an angle, it may be mistakenly detected as a paper feed error.
Page 153 Maintenance Cleaning Outside the Scanner........154 Cleaning the ADF.
Page 154 You can check the latest number of scans on the control panel or in the Epson Scan 2 Utility. If a surface is stained with a hard-to-remove material, use a genuine Epson cleaning kit to remove the stains. Use a small amount of cleaner on the cleaning cloth to remove the stains.
Page 155 Maintenance > Cleaning the ADF 1. Open the document cover. 2. Prepare a soft, dry cloth. 3. Wipe off any stains from the upper sensor and the paper path.
Page 156 Maintenance > Cleaning the ADF 4. Wipe off any stains from the lower sensor and the paper path. 5. Close the document cover. 6. Open the ADF cover.
Page 157 Maintenance > Cleaning the ADF 7. Prepare a soft cloth dampened with water. 8. Wipe off any stains from the upper rollers (two locations). 9. Wipe off any stains from the lower rollers (two locations) and pads (two locations).
Page 158 Resetting the Number of Scans After Cleaning the ADF (Regular Cleaning) After cleaning the ADF (Regular Cleaning), reset the scan number using the control panel or the Epson Scan 2 Utility. This section explains how to reset using the control panel.
Page 159 Cleaning the Scanner Glass Note: To reset using Epson Scan 2 Utility, start Epson Scan 2 Utility, click the Maintenance tab, and then click Reset from Regular Cleaning. If you cannot click Reset, select Regular Cleaning Alert. Cleaning the Scanner Glass When the scanned images are smeared or scuffed, clean the scanner glass.
Page 160 Maintenance > Cleaning the Scanner Glass 1. Open the document cover. 2. Prepare a soft, dry cloth. 3. Wipe off any stains on the scanner glass.
Page 161 After removing the stains, wipe thoroughly to ensure no moisture remains. O Do not use the Epson cleaning kit to clean the scanner glass. 4. Close the document cover. Energy Saving You can adjust the time before power management is applied.
Page 162 Select Finder > Go > Applications > Epson Software > EPSON Software Updater. Note: If you cannot find the application you want to update in the list, you cannot update using the EPSON Software Updater. Check for the latest versions of the applications on your local Epson website.
Page 163 You can also update the firmware using Epson Device Admin. You can visually confirm the firmware information on the device list. It is useful when you want to update multiple devices' firmware. See the Epson Device Admin guide or help for more details.
Page 164 Updating Firmware without Connecting to the Internet Note: Before updating, make sure that the scanner driver Epson Scan 2 is installed on your computer. If Epson Scan 2 is not installed, install it again. 1. Check the Epson website for the latest firmware update releases.
Page 165 Solving Problems Problems with the Scanner......... . .166 Problems when Preparing Network Scanning.
Page 166 (USB or network) - properly. Installation of the necessary software - Power supply to the O Install Epson Scan 2 and Document Capture Pro (or computer - Firewall and security software settings - Search Document Capture) on your computer.
Page 167 This message is displayed when the Regular Cleaning notification setting is enabled, and the set number of scans has been reached. Clean the ADF, and then use the control panel or Epson Scan 2 Utility to reset the scan count after cleaning. Related Information “Cleaning the ADF”...
Page 168 Hints to Solving Problems Forgot Your Administrator's Password You need help from service personnel. Contact your local dealer. In the U.S., Canada, and Latin America, contact Epson Support. Note: The following provides the initial values for the Web Config administrator.
Page 169 Solving Problems > > Problems when Preparing Network Scanning Hints to Solving Problems Cannot Access Web Config The IP address is not assigned to the scanner. Solutions A valid IP address may not be assigned to the scanner. Configure the IP address using the scanner’s control panel.
Page 170 O Windows 8.1/Windows 8 Enter the application name in the search charm, and then select the displayed icon. O Windows 7 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility.
Page 171 Problems Starting Scanning Cannot Start Scanning from Computer 2. On the Epson Scan 2 Utility screen, open the Scanner list, and then click Settings to open the Scanner Settings screen. If the Scanner Settings screen is already displayed, go to the next step.
Page 172 Solving Problems > > Problems Starting Scanning Cannot Start Scanning from Computer “The Scanner Cannot Connect by USB” on page 174 & “Cannot Scan Even Though a Connection has been Correctly Established” on page 175 & Cannot connect to a Network The problem could be one of the following issues.
Page 173 Solving Problems > > Problems Starting Scanning Cannot Start Scanning from Computer Connect the computer or smart device to the same SSID as the scanner. A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices.
Page 174 Solving Problems > > Problems Starting Scanning Cannot Start Scanning from Computer O The communication speed becomes slow. Follow the steps below to disable IEEE802.3az for the scanner and then connect. 1. Remove the Ethernet cable connected to the computer and the scanner. 2.
Page 175 (Windows) Solutions Make sure that you select the correct scanner from your programs list. Network Scanning Settings are Disabled Solutions In Web Config, select the Scan tab > Network Scan, and then select Enable scanning in Epson Scan 2.
Page 176 If a message is displayed saying that the scanner is not selected, a connection has not been established between the smart device and the scanner. Follow the instructions on the Epson Smart Panel to connect to the scanner. If you cannot connect to the scanner over a network, check the Related Information.
Page 177 Solving Problems > > Problems Starting Scanning Cannot Start Scanning from Smart Device Devices cannot receive signals from the wireless router because they are too far apart. Solutions After moving the computer or the smart device and the scanner closer to the wireless router, turn off the wireless router, and then turn it back on.
Page 178 Solving Problems > > Problems Starting Scanning Cannot Save Scanned Images to the Shared Folder There is a problem with the network settings on the smart device. Solutions Try accessing any website from your smart device to make sure that your smart device's network settings are correct.
Page 179 Solving Problems > > Problems Starting Scanning Cannot Save Scanned Images to the Shared Folder Messages Solutions Communication error. Check the Wi-Fi/ Cannot communicate with a network folder that is registered on the contacts list. network connection. Check the following. O Make sure that the address in the contacts list on the scanner and the address of the shared folder are the same.
Page 180 Removing Jammed Originals from the Scanner Cannot Send Scanned Images to the Cloud O When using the Scan to Cloud feature, see the troubleshooting page on the Epson Connect website for details. https://www.epsonconnect.com/ > Learn More on the Scan to Cloud feature > Contents pull down list >...
Page 181 Solving Problems > > Paper Feeding Problems Removing Jammed Originals from the Scanner 1. Remove the original that is not fed. 2. Open the ADF cover. 3. Remove any jammed originals. O If there are originals on the input tray side, pull them out as shown in the illustration.
Page 182 Solving Problems > > Paper Feeding Problems Removing Jammed Originals from the Scanner O If there are originals on the output tray side, pull them out as shown in the illustration. Important: Do not pull the originals out sideways. Otherwise, the original or the ADF may be damaged. 4.
Page 183 Solving Problems > > Paper Feeding Problems Removing Jammed Originals from the Scanner 6. Remove any jammed originals. 7. Lower the input tray. 8. Open the document cover.
Page 184 Solving Problems > > Paper Feeding Problems Removing Jammed Originals from the Scanner 9. Remove any jammed originals. Important: Remove the jammed originals in the direction shown in the illustration. Otherwise, the original or the ADF may be damaged. 10. Close the document cover. 11.
Page 185 Solving Problems > > … Paper Feeding Problems Paper Jams, Paper Feed Errors, and Document Protection Issues O 12. Make sure that no paper (or pieces of paper) remain in the areas shown in the illustration. 13. Close the ADF cover. Note: O If the error continues to occur after removing the jammed original, open the ADF cover and check again to make sure no pieces of paper remain.
Page 186 You can use the following methods to scan the originals multiple times separately and then save them to one file. O When you are using Epson Scan 2, select Add or edit pages after scanning checkbox, and then scan the original. You can add different originals or edit (rotate, move, and delete) the scanned pages after scanning.
Page 187 Solving Problems > > Paper Feeding Problems Scanning Speed Slows Down when Scanning Continuously “Placing a Mixture of Originals at Different Sizes” on page 49 & “Cleaning the ADF” on page 154 & “Multiple Originals Are Fed (Double Feed)” on page 180 &...
Page 188 Select Settings on the home screen > Scanner Settings > Glass Dirt Detection, and then select On-Low or On-High. When an alert is displayed, clean the glass surfaces inside your scanner using a genuine Epson cleaning kit or a soft cloth.
Page 189 Alert About Stains Inside the Scanner Still Appears If the alert screen appears after cleaning the inside of the scanner, glass part will be required to replace. Contact your local dealer to repair. In the U.S., Canada, and Latin America, contact Epson Support. Related Information “Cleaning the ADF”...
Page 190 Enter the application name in the search charm, and then select the displayed icon. O Windows 7/Windows Server 2008 R2 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility.
Page 191 O Select Descreening on the Advanced Settings tab in Epson Scan 2 screen. When you are using Document Capture Pro, you can open the Epson Scan 2 screen by pressing the Detailed Settings button on the Scan Settings screen. Select Descreening on the Advanced Settings tab.
Page 192 Document Capture Pro (Windows)/Document Capture (Mac OS X): Press the Detailed Settings button on the Scan Settings screen to open the Epson Scan 2 screen. On the Advanced Settings tab, select None from Edge Correction. Epson Scan 2: On the Advanced Settings tab, select None from Edge Correction.
Page 193 Solving Problems > > … Scanned Image Problems The Edge of the Original is Not Scanned when Automatically Det Cannot Scan Multiple Originals at the Same Time O When placing multiple originals on the scanner glass, make sure they meet the following requirements. O Keep each original away from the edges of the scanner glass by the following distances: O Top: 6 mm (0.24 in.) O Left: 6 mm (0.24 in.)
Page 194 Note: If the size of the original you want to scan is not on the list, create the size manually on the Epson Scan 2 screen. When you are using Document Capture Pro, you can open the Epson Scan 2 screen by pressing the Detailed Settings button on the Scan Settings screen.
Page 195 Uninstalling and Installing Applications Uninstalling Your Applications Cannot Solve Problems in the Scanned Image If you have tried all of the solutions and have not solved the problem, initialize the scanner driver (Epson Scan 2) settings using Epson Scan 2 Utility. Note: Epson Scan 2 Utility is one of the applications supplied with the scanner software.
Page 196 6. Select the application you want to uninstall, and then click Uninstall. Important: The Uninstaller removes all drivers for Epson scanners on the computer. If you use multiple Epson scanners and you only want to delete some of the drivers, delete all of them first, and then install the necessary scanner...
Page 197 If you cannot find the application you want to uninstall in the application list, you cannot uninstall using the Uninstaller. In this situation, select Go > Applications > Epson Software, select the application you want to uninstall, and then drag it to the trash icon.
Page 198 Adding or Replacing the Computer or Devices Connecting to a Scanner that has been Connected to the Network....199 Connecting a Smart Device and Scanner Directly (Wi-Fi Direct)....200 Re-setting the Network Connection.
Page 199 Using a Network Scanner from a Second Computer We recommend using the installer to connect the scanner to a computer. Visit the following website and search for your model to access the installer. https://epson.com/support (U.S.) https://epson.ca/support (Canada) https://latin.epson.com/support...
Page 200 Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Scanner Directly ( Using a Network Scanner from a Smart Device You can connect a smart device to the scanner using one of the following methods. Connecting over a wireless router Connect the smart device to the same Wi-Fi network (SSID) as the scanner.
Page 201 3. Select Start Setup. 4. Start Epson Smart Panel on your smart device. 5. Follow the instructions displayed on the Epson Smart Panel to connect to your scanner. When your smart device is connected to the scanner, go to the next step.
Page 202 Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection When Repl When changing the network name (SSID), all connected devices are disconnected. Use the new network name (SSID) if you want to re-connect the device. Change Password Change the Wi-Fi Direct (simple AP) password for connecting to the scanner to your arbitrary value.
Page 203 U.S., Canada, and Latin America Other Regions https://support.epson.net/smpdl/ Start Epson Smart Panel, and then follow the on-screen instructions to set up the scanner. When Changing the Computer When changing the computer, make connection settings between the computer and the scanner.
Page 204 Re-setting the Network Connection Changing t Making Settings for Connecting to the Computer We recommend using the installer to connect the scanner to a computer. Visit the following website and search for your model to access the installer. https://epson.com/support (U.S.) https://epson.ca/support (Canada) https://latin.epson.com/support (Latin America) https://epson.sn...
Page 205 Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec Changing the Network Connection from Wi-Fi to Ethernet Follow the steps below to change from a Wi-Fi connection to an Ethernet connection. 1. Check the setting information required to connect. “Before Making Network Connection”...
Page 206 Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec Checking the Network Connection Status using the Network Icon You can check the network connection status and strength of the radio wave using the network icon on the scanner's home screen.
Page 207 Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec O Email Server Status Displays the network information for email server. Checking the Network of the Computer (Windows only) By using the command prompt, check the connection status of the computer and the connection path to the scanner.
Page 208 Administrator Information Connecting the Scanner to the Network....... . . 209 Introduction of Product Security Features.
Page 209 This section explains how to connect the scanner to the network using the scanner's control panel. Note: If your scanner and computer are in the same segment, you can also connect using the installer. Visit the following website and search for your model to access the installer. https://epson.com/support (U.S.) https://epson.ca/support (Canada) https://latin.epson.com/support...
Page 210 For the following functions, the scanner directly connects to the internet . O Epson Connect Services O Cloud services of other companies O Firmware updating O Sending scanned images to SharePoint(WebDAV)
Page 211 Administrator Information > > Connecting the Scanner to the Network Assigning the IP Address DNS Server and Proxy Server The DNS server has a host name, domain name of the email address, etc. in association with the IP address information. Communication is impossible if the other party is described by host name, domain name, etc.
Page 212 Set up the proxy server if both of the following are true. O The proxy server is built for Internet connection. O When using a function in which a scanner directly connects to the Internet, such as Epson Connect service or another company's cloud services.
Page 213 Administrator Information > > Connecting the Scanner to the Network Connecting to the Wireless LAN (Wi-Fi) 5. Tap Close. Connecting to the Wireless LAN (Wi-Fi) You can connect the scanner to the wireless LAN (Wi-Fi) in several ways. Choose the connection method that matches the environment and conditions that you are using.
Page 214 Administrator Information > > Connecting the Scanner to the Network Connecting to the Wireless LAN (Wi-Fi) 5. Follow the on-screen instructions to select the SSID, enter the password for the wireless router, and start setup. If you want to check the network connection status for the scanner after setup is complete, see the related information link below for details.
Page 215 3. Click Next. The setting confirmation screen is displayed. 4. Click OK. Related Information “How to Run Web Config in a Web Browser” on page 35 & Introduction of Product Security Features This section introduces the security function of the Epson Devices.
Page 216 "PASSWORD" label attached, enter the serial number on the label attached to the back of the product for the initial administrator password. You can change the administrator password using either Web Config, the scanner's control panel, or Epson Device Admin. When using Epson Device Admin, see the Epson Device Admin guide or help.
Page 217 Administrator Information > > Administrator Settings Configuring the Administrator Password Note: The following provides the default values for the administrator information. O User name: none (blank) O Password: Depends on the label attached to product. If there is a "PASSWORD" label attached to the back, enter the 8-digit number shown on the label. If there is no "PASSWORD"...
Page 218 Administrator Information > > Administrator Settings Using Lock Setting for the Control Panel Using Lock Setting for the Control Panel You can use Lock Setting to lock the control panel to prevent users from changing items related to system settings. Setting Lock Setting from the Control Panel 1.
Page 219 Administrator Information > > Administrator Settings Using Lock Setting for the Control Panel Settings menu Lock Setting LCD Brightness Sounds Sleep Timer ✓ Power Off Timer ✓ Date/Time Settings ✓ ✓ Language Keyboard (This feature may not be available depending on your region.) ✓...
Page 220 Administrator Information > > … Administrator Settings Logging in to the Scanner's Web Config from a Comp Settings menu Lock Setting Serial Number Current Version Total Number of Scans (Scanner Glass) Total Number of Scans (ADF) Number of 1-Sided Scans (ADF) Number of 2-Sided Scans (ADF) Number of Scans After Regular Cleaning ✓...
Page 221 Administrator Information > Enabling Program Verification on Start Up Restricting USB Drive and Computer USB Connections You can disable the interface that is used to connect the device to the scanner. Make the restriction settings to restrict scanning other than via network. Note: You can also make settings on the scanner's control panel.
Page 222 3. Click OK. Disabling Network Scanning from your Computer You can make the following settings in Web Config to disable network scanning using Epson Scan 2 from your computer. 1. Access Web Config, and then select the Scan tab > Network Scan.
Page 223 Administrator Information > > Monitoring a Remote Scanner Receiving Email Notifications When Events Occur Related Information “How to Run Web Config in a Web Browser” on page 35 & Monitoring a Remote Scanner Checking Information for a Remote Scanner You can check the following information of the operating scanner from Status by using Web Config. O Product Status Check the status, product number, MAC address, etc.
Page 224 Administrator Information > Backing Up the Settings 3. Enter the email address for sending the notification email. Use A-Z a-z 0-9 ! # $ % & ' * + - . /= ? ^ _ { | } ~ @, and enter between 1 and 255 characters. 4.
Page 225 Administrator Information > > Backing Up the Settings Import the settings Export the settings Export the setting for the scanner. 1. Access Web Config, and then select the Device Management tab > Export and Import Setting Value > Export. 2. Select the settings that you want to export. Select the settings you want to export.
Page 226 For scanners that do not have access protection from the outside, it will be possible to read the contacts that are stored in the scanner from the Internet. In order to avoid this risk, Epson scanners have a variety of security technologies. Set the scanner as necessary according to the environmental conditions that have been built with the customer's environment information.
Page 227 Administrator Information > > Advanced Security Settings Controlling Using Protocols Name Feature type What to set What to prevent IPsec/IP filtering You can set to allow severing Create a basic policy and Protect unauthorized and cutting off of data that individual policy to set the access, and tampering is from a certain client or...
Page 228 Administrator Information > > Advanced Security Settings Controlling Using Protocols Protocols you can Enable or Disable Protocol Description Bonjour Settings You can specify whether to use Bonjour. Bonjour is used to search for devices, scan, and so on. SLP Settings You can enable or disable the SLP function.
Page 229 Community Name (Read/Write) Enter within 32 characters in ASCII (0x20-0x7E). If you do not specify this, leave it blank. Allow access from Epson tools Set whether to allow writing from Epson tools such as Epson Device Admin. SNMPv3 Settings Item...
Page 230 Administrator Information > > Advanced Security Settings Using a Digital Certificate Item Settings and Explanation Encryption Settings Algorithm Select an algorithm for an encryption. Password Enter the password for an encryption. Enter between 8 and 32 characters in ASCII (0x20-0x7E). If you do not specify this, leave it blank.
Page 231 Administrator Information > > Advanced Security Settings Using a Digital Certificate Configuring a CA-signed Certificate Obtaining a CA-signed Certificate To obtain a CA-signed certificate, create a CSR (Certificate Signing Request) and apply it to certificate authority. You can create a CSR using Web Config and a computer. Follow the steps to create a CSR and obtain a CA-signed certificate using Web Config.
Page 232 Administrator Information > > Advanced Security Settings Using a Digital Certificate Items Settings and Explanation Common Name You can enter between 1 and 128 characters. If this is an IP address, it should be a static IP address. You can enter 1 to 5 IPv4 addresses, IPv6 addresses, host names, FQDNs by separating them with commas.
Page 233 Administrator Information > > Advanced Security Settings Using a Digital Certificate O A certificate of the PKCS#12 format obtained from a computer O Private Key: Do not configure. O Password: Optional O CA Certificate 1/CA Certificate 2: Do not configure. 4.
Page 234 Administrator Information > > Advanced Security Settings Using a Digital Certificate Related Information “How to Run Web Config in a Web Browser” on page 35 & Updating a Self-signed Certificate Because the Self-signed Certificate is issued by the scanner, you can update it when it has expired or when the content described changes.
Page 235 Administrator Information > > Advanced Security Settings SSL/TLS Communication with the Scanner 3. Specify the CA Certificate you want to import. 4. Click OK. When importing is complete, you are returned to the CA Certificate screen, and the imported CA Certificate is displayed.
Page 236 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering 3. Click Next. The setting confirmation screen is displayed. 4. Click OK. The settings are applied to the scanner. Related Information “How to Run Web Config in a Web Browser” on page 35 &...
Page 237 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering 1. Access Web Config and then select the Network Security tab > IPsec/IP Filtering > Basic. 2. Enter a value for each item. 3. Click Next. A confirmation message is displayed. 4.
Page 238 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering O IKE Version Select IKEv1 or IKEv2 for IKE Version. Select one of them according to the device that the scanner is connected to. O IKEv1 The following items are displayed when you select IKEv1 for IKE Version. Items Settings and Explanation Authentication Method...
Page 239 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering Items Settings and Explanation Remote Authentication Method To select Certificate, you need to obtain and import a CA-signed certificate in advance. ID Type If you select Pre-Shared Key for Authentication Method, select the type of ID for the device that you want to authenticate.
Page 240 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering O Algorithm Settings It is recommended that you select Any for all settings or select an item other than Any for each setting. If you select Any for some of the settings and select an item other than Any for the other settings, the device may not communicate depending on the other device that you want to authenticate.
Page 241 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering Items Settings and Explanation Permit Access Select this to permit configured IP packets to pass through. Refuse Access Select this to refuse configured IP packets to pass through. IPsec Select this to permit configured IPsec packets to pass through.
Page 242 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering IKE Version Select IKEv1 or IKEv2 for IKE Version. Select one of them according to the device that the scanner is connected O IKEv1 The following items are displayed when you select IKEv1 for IKE Version. Items Settings and Explanation Authentication Method...
Page 243 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering O IKEv2 The following items are displayed when you select IKEv2 for IKE Version. Items Settings and Explanation Local Authentication Method If you select IPsec for Access Control, select an option. Used certificate is common with a default policy.
Page 244 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering Items Settings and Explanation Transport Mode If you only use the scanner on the same LAN, select this. IP packets of layer 4 or later are encrypted. Tunnel Mode If you use the scanner on the Internet-capable network such as IPsec-VPN, select this option.
Page 245 Searching for a scanner from applications such as Epson Device Admin and the a scanner driver SNMP Any port Acquiring and configuring MIB from applications such as Epson Device Admin and the Epson scanner driver Any port 5357 Controlling WSD WS-Discovery 3702 Any port...
Page 246 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering Service Name Protocol type Local port Remote port Features controlled number number NetBIOS Name Any port CIFS client (forwarding scanned data Service (Remote) to a folder) NetBIOS Any port Datagram Service (Remote) NetBIOS Session...
Page 247 Administrator Information > > Advanced Security Settings Connecting the Scanner to an IEEE802.1X Network Default Policy: O IPsec/IP Filtering: Enable O Access Control:Refuse Access Group Policy: O Enable this Group Policy: Check the box. O Access Control: Permit Access O Remote Address(Host): IP address of an administrator’s client Note: Regardless of policy configuration, the client will be able to access and configure the scanner.
Page 248 Administrator Information > > Advanced Security Settings Connecting the Scanner to an IEEE802.1X Network IEEE802.1X Network Setting Items Items Settings and Explanation IEEE802.1X (Wired LAN) You can enable or disable settings of the page (IEEE802.1X > Basic) for IEEE802.1X (Wired LAN).
Page 249 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security 2. Enter a certificate in the Client Certificate. If you have already imported a certificate published by a Certification Authority, you can copy the certificate and use it in IEEE802.1X. To copy, select the certificate from Copy From, and then click Copy. Solving Problems for Advanced Security Hints to Solving Problems O Checking the error message...
Page 250 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security O 192bit: AES256 O 256bit: AES256 CA-signed Certificate is expired. Solutions If there is a problem with the expiration date of the certificate, "The certificate has expired" is displayed when connecting to Web Config with SSL/TLS communication (https).
Page 251 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Restoring the Security Settings When you establish a highly secure environment such as IPsec/IP Filtering or IEEE802.1X, you may not be able to communicate with devices because of incorrect settings or trouble with the device or server. In this case, restore the security settings in order to make settings for the device again or to allow you temporary use.
Page 252 You can solve this problem by correcting the scanner's date and time settings. Connect the scanner and the computer using a USB cable, turn the scanner on, and then perform scanning over USB using Epson Scan 2. The scanner is synchronized with the computer and the date and time settings are corrected. The scanner indicates normal status.
Page 253 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Cannot Access the Device after Configuring IEEE802.1X The settings of IEEE802.1X are incorrect. Disable IEEE802.1X and Wi-Fi from the scanner’s control panel. Connect the scanner and a computer, and then configure IEEE802.1X again.
Page 254 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Unsupported characters have been entered to Common Name, Organization, Organizational Unit, Locality, and State/Province. Enter characters of either IPv4, IPv6, host name, or FQDN format in ASCII (0x20-0x7E). A comma or space is included in the Common Name.
Page 255 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Messages Cause/What to do Invalid file. Cause: You are not importing a certificate file in X509 format. What to do: Make sure that you are selecting the correct certificate sent by a trusted certificate authority.
Page 256 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Messages Cause/What to do Setup failed. Cause: Cannot finish the configuration because the communication between the scanner and computer failed or the file cannot be read by some errors. What to do: After checking the specified file and communication, import the file again.
Page 257 Technical Specifications General Scanner Specifications........258 Network Specifications.
Page 258 Technical Specifications > General Scanner Specifications General Scanner Specifications Note: Specifications are subject to change without notice. Scanner type Flatbed color scanner with ADF Photoelectric device Effective pixels (scanner glass) 10,200×14,040 at 1,200 dpi Light source RGB LED Optical resolution ADF: 600 dpi (main scan), 600 dpi (sub scan) Scanner glass: 1,200 dpi (main scan), 1,200 dpi (sub scan) Scanning resolution...
Page 259 Technical Specifications > > Network Specifications Wi-Fi Specifications “Maximum Length for Long Paper” on page 46 *3 Available Wi-Fi interfaces vary depending on your region. Network Specifications Wi-Fi Specifications See the following table for Wi-Fi specifications. Countries or regions except for those listed Table A below China...
Page 260 Use a category 5e or higher STP (Shielded twisted pair) cable to prevent risk of radio interference. The connected device should comply with IEEE802.3az standards. Network Features and IPv4/IPv6 Support Features Supported Epson Scan 2 IPv4, IPv6 Document Capture Pro/Document Capture IPv4...
Page 261 O A drive that requires a dedicated driver O A drive with security settings (password, encryption, and so on) Epson cannot guarantee all operations of externally connected drives. Using Port for the Scanner The scanner uses the following port. These ports should be allowed to become available by the network...
Page 262 SMTP SSL/TLS (TCP) SMTP STARTTLS (TCP) POP before SMTP connection (When scan to POP server POP3 (TCP) mail is used from the scanner) When Epson Connect is used Epson Connect HTTPS Server XMPP 5222 Controlling WSD Client computer...
Page 263 Technical Specifications > Dimensions and Weight Specifications Dimensions and Weight Specifications Dimensions When the stopper is stored (unit: mm (inches)) 425 (16.7) When the stopper is extended (unit: mm (inches)) 428 (16.9) 425 (16.7)
Page 264 Technical Specifications > Electrical Specifications Installation space (unit: mm (inches)) 388 mm (15.3 in.) 416 mm (16.4 in.) 428 mm (16.9 in.) Weight Approx. 5.1 kg (11.2 lb) Electrical Specifications Model AC 100-240 V Model AC 220-240 V Model Rated Frequency 50-60 Hz 50-60 Hz Range...
Page 265 O Power off: Approx. 0.1 W Note: O Check the label on the scanner for its voltage. O For European users, see the following Website for details on power consumption. https://www.epson.eu/energy-consumption Environmental Specifications Temperature When operating 5 to 35 °C (41 to 95 °F) When stored –25 to 60 °C (–13 to 140 °F)
Page 266 Technical Specifications > System Requirements Windows Windows 11 or later Windows 10 Windows 8/8.1 Windows 7 Windows Server 2008 or later Mac OS X 10.9.5 or later, macOS 11 or later Mac OS Fast User Switching on Mac OS or later is not supported. Document Capture Pro does not support Windows Server.
Page 267 Standards and Approvals Standards and Approvals for European Models......268 Standards and Approvals for the U.S. and Canadian Models....268 Standards and Approvals for Latin American Models.
Page 268 Manufacturer: Seiko Epson Corporation Type: J26H005 This product conforms to Part 15 of the FCC Rules and RSS of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product.
Page 269 La operación de este equipo está sujeta a las siguientes dos condiciones: (1) es posible que este equipo o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada. Modelo del producto: J451C (DS-1760WN) Modelo del módulo WLAN: J26H005 Marca: EPSON Nº...
Page 270 Contacting Epson Support........
Page 271 Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.
Page 272 (U.S. sales) or https://epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Help for Users in Latin America If you need to contact Epson for technical support services, use the following support options.
Page 273 If your country does not appear in the list, contact the sales office in the nearest country. Toll or long distance charges may apply. Purchase Supplies and Accessories You can purchase genuine Epson accessories from an Epson authorized reseller. To find the nearest reseller, visit https://latin.epson.com or call your nearest Epson sales office.
Page 274 O Enquiries on repair service and warranty Repair service center: http://www.tekcare.com.tw/branchMap.page TekCare corporation is an authorized service center for Epson Taiwan Technology & Trading Ltd. Help for Users in Singapore Sources of information, support, and services available from Epson Singapore are: World Wide Web http://www.epson.com.sg...
Page 275 Where to Get Help > > Contacting Epson Support Help for Users in Malaysia O Product usage questions or problems O Enquiries on repair service and warranty Help for Users in Vietnam Contacts for information, support, and services are: Epson Service Center 27 Yen Lang, Trung Liet Ward, Dong Da District, Ha Noi City.
Page 276 +91 96400 00333 Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below: World Wide Web http://www.epson.com.ph...
Page 277 Where to Get Help > > Contacting Epson Support Help for Users in the Philippines Accessible 9am to 6pm, Monday through Saturday (Except public holidays) Our Customer Care team can help you with the following over the phone: O Sales enquiries and product information...

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