Netscape MANAGEMENT SYSTEM 6.2 - AGENT GUIDE Manual page 36

Managing Requests
Process the request (see "Approving Requests" on page 42 and "Other Options
3.
for Handling Requests" on page 48).
In processing a request for a certificate, you can choose to take one of the
following actions:
36 Netscape Certificate Management System Agent's Guide • June 2003
Approve the request. You can approve a request manually, or it can be
approved automatically by policy modules if the request has been
authenticated by an authentication module (and if the CMS administrator
has configured the system to do this). After a request has been approved,
Certificate Management System issues the requested certificate (Certificate
Manager) or passes it on to the Certificate Manager for issuance
(Registration Manager).
Reject the request. You can reject a request manually, or it can be rejected
automatically by the Certificate Profile system if the request does not
adhere to the profile's defaults and constraints. If the CMS administrator
has configured the system to provide automatic notifications to end users,
a rejected request will automatically result in such a notification being sent.
Cancel the request. You can cancel a request manually, but requests are
never cancelled automatically, and users do not receive automatic
notification of cancelled requests. Cancellation can be useful, for example,
if the user has left the company since submitting the request, or if you have
already talked to the user over the phone about the problem and therefore
don't need to invoke automatic notification.
Update the request. You can update a pending request by changing some
of its values An example of this would be changing the subject name. Also
the various default values associated with a Certificate Profile can be
changed by the Agent. Submitting the request update will only result in
the request's values being changed but not its state.